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Compare Gong vs CallRail

Comparison Summary

This comparison report of Gong vs. CallRail is based on a specific set of business needs and context. The comparison uses 32657 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gong and CallRail

Gong, CallRail, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gong covers Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.

CallRail focuses on Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

"Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, l...isten to your peers, and leave with a new perspective on how to innovate your sales game. " - Anna Phalen

"CallScribe and AI and keyword spotting make a huge difference. " - Chris Gardner

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gong

Focus area

Gong is better than CallRail for

Software Failure Risk

  • medium

logo CallRail

Focus area

CallRail is better than Gong for

Software Failure Risk

  • medium

About

Revenue Intelligence Platform to coach sales reps

CallRail | Tracking and analytics for phone calls and web forms

Age

2015

2011

Financials

SERIES E

SERIES A

Business Need

Total Processes
(we found evidences for)

79

81

Total Goals
(we found evidences for)

6

14

Top Processes

Evidences indicate better relative satisfaction


sales call management




engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding



communication management

tracking & monitoring communications

sending & publishing communications


sales review & feedback


talk track creation


knowledge management

creating knowledge base



account management


conversion management



competitive intelligence



contact list management


workflow management


generation of new leads


lead qualification: technographic


courses & assessment

identify skill gaps

create learning path

track learning progress



lifetime value management



social media management

social media analytics

scheduling post to social media





renewal management


pipeline management


business development


opportunity management


sales quota management




billing and invoice management


campaign management

campaign analytics


promotion management


discount management



performance management


advocacy management


channel management


touchpoint management


loyalty management




personalized marketing


follower management




helpdesk management




contract management


proposal & quote management


sales document management

contract management

proposal & quote management


rating and review management



customer feedback management



revenue cycle management


products & pricelist management


international marketing




content management


social media marketing


referral management




customer case management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Improve efficiency

  • Scale best practices

  • Shorten ramp up time

  • See 3 more
  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more

Top Channels

Channels Used

  • phone calls

  • website

  • offline

  • e-mail

  • mass media

  • social media

  • television

  • radio

  • mobile

  • on premises

  • text SMS

  • Facebook

  • mobile app

  • chat

  • print media

  • Instagram

  • point of sale

  • promotions

  • LinkedIn

  • games

  • magazine

  • Slack

  • video

  • newspaper

  • out of home

  • brochure

  • display advertisement

  • user generated content

  • blogs

  • billboards

  • See 27 more
  • phone calls

  • website

  • offline

  • e-mail

  • mass media

  • social media

  • television

  • radio

  • mobile

  • on premises

  • text SMS

  • Facebook

  • mobile app

  • chat

  • print media

  • Instagram

  • point of sale

  • promotions

  • LinkedIn

  • games

  • magazine

  • Slack

  • video

  • newspaper

  • out of home

  • brochure

  • display advertisement

  • user generated content

  • blogs

  • billboards

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

high

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting