Smartsheet platform: Use-Cases, Insights and Reviews | 2025 Cuspera

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The platform for organizational achievement | Smartsheet

App Partner

Smartsheet platform Overview

Smartsheet delivers enterprise-grade work management solutions powered by AI, enhancing project oversight and team collaboration. Its platform supports diverse use cases, from product development to large-scale marketing campaigns, ensuring teams remain connected and workflows streamlined. By integrating with existing tools, Smartsheet facilitates seamless collaboration, allowing businesses to maintain operational fluidity. The platform's AI capabilities provide predictive insights, helping teams stay ahead of project demands. Additionally, Smartsheet prioritizes security, offering peace of mind for enterprises handling sensitive data. This combination of features positions Smartsheet as a strategic asset for organizations aiming to optimize project outcomes and achieve measurable ROI.

Use Cases

Customers recommend Collaboration, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Smartsheet platform.

Other use cases:

Social Media Analytics
Sending & Publishing Communications
Content Sharing
Groups Management
Merger And Acquisition
Training & Onboarding
Trust Management

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Business Priorities

Scale Best Practices is the most popular business priority that customers and associates have achieved using Smartsheet platform.

Other priorities:

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Smartsheet platform Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsheet platform's features include Dashboard. and Smartsheet platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Smartsheet platform analytics capabilities include Custom Reports, and Analytics.

Smartsheet offers flexible, enterprise-grade features for effective end-to-end work management. Users can plan, track, and manage projects seamlessly.

Comprehensive Insights on Smartsheet platform Use Cases

What benefits does Smartsheet platform offer for Collaboration?

How can Smartsheet platform optimize your Workflow Management Workflow?

How can Smartsheet platform optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Smartsheet platform solved their business needs. Cuspera uses 177 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

CASE STUDY Leeds Bradford Airport

Smartsheet helped Leeds Bradford Airport's PMO save 2,000 hours a year by replacing manual project reporting. The team now manages around 50 projects at any time with full visibility. Dashboards and ...reporting tools make it easy to track progress, risks, and budgets. Project closure now takes less time, saving the equivalent of a full-time role each year. The PMO can triage faster and plan resources better with real-time data.

CASE STUDY Special Olympics

Smartsheet helps Special Olympics manage projects and improve teamwork. The platform gives leaders and teams better visibility into over 150 projects. Special Olympics saves hundreds of hours of staf...f time each year. Smartsheet makes it easier to communicate with teams, volunteers, and partners. The tool stops duplicate work and helps everyone work together. Automated alerts and forms help track resources and meet deadlines.

CASE STUDY Jeisys Medical Japan

Smartsheet helped Jeisys Medical Japan manage long-term projects and daily operations. They used Smartsheet forms and approval features to handle nearly 1,000 annual maintenance and inspection tasks.... The company reduced work hours by 30 to 50 percent. Smartsheet made it easy to track project progress and share information. The team improved accuracy and reduced errors in their workflows.

CASE STUDY Palfinger

Smartsheet helped Palfinger replace scattered spreadsheets with a single project management system. Teams now manage over 450 projects with better visibility and automation. Smartsheet features like ...Control Center, Dynamic View, and automation save time and reduce manual work. Palfinger can launch new projects faster and update many projects at once. The company now has full transparency into project activities and can make data-driven decisions.

CASE STUDY Norwegian Cruise Line Holdings

Smartsheet helps Norwegian Cruise Line Holdings automate and streamline technology project management. The company uses Smartsheet for its technology demand intake process, improving efficiency and g...uest experience. Smartsheet provides centralized management, standardized templates, and automated workflows. Over 70 use cases now support business functions across the organization. Teams work faster, with better governance and visibility, leading to quicker delivery of new solutions.

CASE STUDY Yoshida Denkou

Smartsheet helped Yoshida Denkou improve process management and data sharing at construction sites. The company faced issues with previous tools, including high costs and low adoption rates. Smartshe...et was chosen for its ease of use, scalability, and cost-effectiveness. After implementation, 100% of employees adopted the platform. The company achieved better data visualization, reduced costs, and improved internal communication.

More Smartsheet platform Customer Stories...

Peers used Smartsheet platform for collaboration and workflow management

Smartsheet platform Competitors

Smartsheet platform Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.19/5 ★ Read Reviews (40)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.19/5 ★ Read Reviews (40)

Smartsheet platform Integrations

Smartsheet platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.22/5 ★

Read Reviews (17)

Data Import

4.15/5 ★

Read Reviews (20)

Few API Integrations for Smartsheet platform

4.52 5

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Software Failure Risk Guidance

for Smartsheet platform

Top Failure Risks for Smartsheet platform

Smartsheet Inc. News

Executive 05/10/2025

Smartsheet Names Rajeev Singh as CEO - Business Wire

Smartsheet has appointed Rajeev Singh as its new CEO, succeeding Sunny Gupta. Singh, known for his leadership at Concur and Accolade, will guide Smartsheet into its next growth phase, focusing on AI investments and transforming it into an Intelligent Work Management platform. His appointment is part of Smartsheet's strategy to enhance customer engagement and accelerate innovation.

Executive 05/10/2025

Smartsheet Names Rajeev Singh as CEO

Smartsheet has appointed Rajeev Singh as its new CEO, succeeding Sunny Gupta. Singh, known for his leadership at Concur and Accolade, will lead Smartsheet's growth and innovation, focusing on AI investments and transforming the company into an Intelligent Work Management platform. His appointment aims to accelerate Smartsheet's market position and customer engagement.

Product 30/09/2025

Enhanced global updates conditional formatting now generally available! | Smartsheet

Smartsheet has introduced enhanced global updates for conditional formatting in its Control Center. This feature ensures that all conditional formatting rules from templates are synced, adding any missing rules and organizing sheet-specific rules. It is available for Business and Enterprise plans in the US, EU, and AU.

Product 30/09/2025

Column Links updated via Enhanced Global Updates | Smartsheet

Smartsheet has enhanced its Control Center blueprints, allowing column links to be updated via Enhanced Global Updates. This improvement supports column links within templates and when sheets are copied, maintaining mappings with new sheets. The update is available in Commercial US, EU, and AU plans under various subscription models.

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Smartsheet Inc. Profile

Company Name

Smartsheet Inc.

Company Website

https://www.smartsheet.com/

HQ Location

Bellevue, WA

Employees

501-1000

Social

Financials

SERIES F