Smartsheet platform: Use-Cases, Insights and Reviews | 2025 Cuspera

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The platform for organizational achievement | Smartsheet

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Smartsheet platform Overview

Smartsheet delivers enterprise-grade work management solutions powered by AI, enhancing project oversight and team collaboration. Its platform supports diverse use cases, from product development to large-scale marketing campaigns, ensuring teams remain connected and workflows streamlined. By integrating with existing tools, Smartsheet facilitates seamless collaboration, allowing businesses to maintain operational fluidity. The platform's AI capabilities provide predictive insights, helping teams stay ahead of project demands. Additionally, Smartsheet prioritizes security, offering peace of mind for enterprises handling sensitive data. This combination of features positions Smartsheet as a strategic asset for organizations aiming to optimize project outcomes and achieve measurable ROI.

Use Cases

Customers recommend Collaboration, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Smartsheet platform.

Other use cases:

Social Media Analytics
Sending & Publishing Communications
Content Sharing
Groups Management
Merger And Acquisition
Training & Onboarding
Trust Management

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Business Priorities

Scale Best Practices is the most popular business priority that customers and associates have achieved using Smartsheet platform.

Other priorities:

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Smartsheet platform Use-Cases and Business Priorities: Customer Satisfaction Data

Smartsheet platform's features include Dashboard. and Smartsheet platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Smartsheet platform analytics capabilities include Custom Reports, and Analytics.

Smartsheet offers flexible, enterprise-grade features for effective end-to-end work management. Users can plan, track, and manage projects seamlessly.

Comprehensive Insights on Smartsheet platform Use Cases

How efficiently Does Smartsheet platform manage your Collaboration?

What makes Smartsheet platform ideal for Workflow Management?

What makes Smartsheet platform ideal for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Smartsheet platform solved their business needs. Cuspera uses 177 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Special Olympics

Smartsheet helps Special Olympics manage projects and improve teamwork. The platform gives leaders and teams better visibility into over 150 projects. Special Olympics saves hundreds of hours of staf...f time each year. Smartsheet makes it easier to communicate with teams, volunteers, and partners. The tool stops duplicate work and helps everyone work together. Automated alerts and forms help track resources and meet deadlines.

Education

CASE STUDY The University of Adelaide

Smartsheet helped the University of Adelaide meet strict compliance rules. The university built an automated compliance review system using Smartsheet. This system collects data, manages due diligenc...e, and automates workflows. Staff use forms, Data Shuttle, and Dynamic View for real-time updates and role-based access. The university eliminated manual tasks and improved collaboration. They now have better visibility, faster processes, and strong data security.

Professional Training & Coaching

CASE STUDY ADP

Smartsheet helps ADP manage hundreds of projects and gives leaders real-time data. ADP teams save 3 hours each week by not making presentations. Smartsheet replaced many tools and made project tracki...ng easier. Employees now get project updates faster and can take on more work. Dashboards and automation help teams see project status and milestones. Collaboration improved across ADP's large teams.

Construction

CASE STUDY Kuenz

Smartsheet helped Kuenz, a crane manufacturer, manage 230+ staff across multiple countries. The company replaced heavy paperwork with simple forms and automations, saving 80 hours per week. 23 projec...t leads now use real-time dashboards for project tracking and reporting. Mobile access lets teams capture and update issues quickly, even on site. Automated checklists reduced unresolved tasks before crane handover. Smartsheet also improved onboarding and training for new employees.

Media Production

CASE STUDY Foxtel Group

Smartsheet helped Foxtel Group bring together its separate businesses and unify operations. The company replaced 40 different project management tools with Smartsheet. Implementation and adoption too...k just 8 weeks. Smartsheet gave Foxtel Group real-time dashboards, better portfolio visibility, and improved team alignment. Engagement increased as teams used live product roadmaps instead of static reports.

Government Administration

CASE STUDY City of Minneapolis

Smartsheet helped the city of Minneapolis automate event permit processing. The city used to handle 400-500 amplified sound permits and 400 food event permits each year with manual paperwork. Smartsh...eet forms, automation, and document generation now handle applications online. The city cut administrative time by 50 percent. Staff can now process permits faster and meet accessibility rules. Dashboards and calendar tools help track events and contracts easily.

Peers used Smartsheet platform for collaboration and workflow management

Smartsheet platform Competitors

Smartsheet platform Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.19/5 ★ Read Reviews (40)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.19/5 ★ Read Reviews (40)

Smartsheet platform Integrations

Smartsheet platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.22/5 ★

Read Reviews (17)

Data Import

4.15/5 ★

Read Reviews (20)

Few API Integrations for Smartsheet platform

Software Failure Risk Guidance

for Smartsheet platform

Top Failure Risks for Smartsheet platform

Smartsheet Inc. News

Product 31/08/2025

New seat management downgrade updates | Smartsheet

Smartsheet introduces updates to its seat management system, ensuring downgraded members retain group access and consistent permissions. This change reduces administrative tasks by converting users to Provisional Members only once. The updates are available across various commercial environments and subscription models.

Executive 21/08/2025

Former Google Cloud Exec Eyal Manor Joins Smartsheet's Board - Yahoo Finance

Eyal Manor, former Google Cloud executive, joins Smartsheet's Board as an Independent Director. Manor brings expertise in generative AI and global software innovation, aligning with Smartsheet's mission to enhance enterprise work management through AI. His appointment aims to advance Smartsheet's product vision and support global growth.

Executive 12/08/2025

Smartsheet Appoints Stephanie Berner as Chief Customer Officer to Champion Customer Success in New Era of Growth and AI Innovation - Morningstar

Smartsheet has appointed Stephanie Berner as Chief Customer Officer to lead customer-centric initiatives and drive AI-powered growth. Berner, with over 15 years of experience from Atlassian and LinkedIn, will focus on enhancing customer success and integrating AI capabilities into Smartsheet's platform. Her role aims to deepen customer relationships and maximize value.

Executive 04/08/2025

Smartsheet Announces Leadership Updates

Smartsheet announced CEO Mark Mader's retirement after nearly 20 years, with Sunny Gupta stepping in as Executive Chair and Acting CEO. Gupta, a software industry veteran, will guide Smartsheet's next growth phase, focusing on AI investments and expanding enterprise customer reach. The Board is searching for a new CEO, while Mader will remain as an advisor to ensure a smooth transition.

Smartsheet Inc. Profile

Company Name

Smartsheet Inc.

Company Website

https://www.smartsheet.com/

HQ Location

Bellevue, WA

Employees

501-1000

Social

Financials

SERIES F