Gong Overview

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

Cuspera Reviews

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...I like the ability to see my overall areas of improvement and the analytics behind my calls...."
call transcription

4.58/5

Read Reviews (635)

"...I don't even need to think about it and the call records, transcribes, etc...."
call scoring

5.00/5

Read Reviews (617)

"...Using custom built scorecards to consistently score calls and provide feedback from the team...."
call analytics

4.94/5

Read Reviews (603)

"...I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc...."
Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...The recording, transcribing, and analyzing their calls had helped me coach our onboarding team better...."
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call. . ...."
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...I like the ability to see my overall areas of improvement and the analytics behind my calls...." Peer review by Katie H., Sales Development Representative, Telecommunications
call transcription

4.07/5

Read Reviews (635)

call scoring

4.07/5

Read Reviews (617)

call analytics

4.07/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...The recording, transcribing, and analyzing their calls had helped me coach our onboarding team better...." Peer review by Nabajeet K, Regional Director, Customer Success, Computer Software
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call. . ...." Peer review by Florin T., Account Executive, Computer Software

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Michaela Brady-Hunter

Account Executive

Anyperk

I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter

Jon Parisi

VP of Sales

GuideSpark

Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi

Zach Taylor

VP Sales

Ambassador

Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor
CUSTOMERS TESTIMONIALS

Michaela Brady-Hunter

Account Executive

Anyperk

I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter

Jon Parisi

VP of Sales

GuideSpark

Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi

Zach Taylor

VP Sales

Ambassador

Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor

Case Studies

COMPANY CASE STUDIES
Case Study Impact

Impact Cultivates a Sales Culture of Collaboration and Improvement.

Read More
Case Study Egnyte

Egnyte Streamlines Customer Success Management.

Read More
Case Study TaxJar

How TaxJar Uses Gong to Make the Most Out of Every Opportunity.

Read More

Frequently Asked Questions(FAQ)

for Gong

What is Gong?

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

What is Gong used for?

Gong is a Conversation Intelligence Software mainly used by its customers to Increase Sales & Revenue and Achieve Consistent Sales Process by Sales Call Management, Call Coaching and Deal Analytics & Insights .

What are the top features of Gong?

Recording, Voice transcription and Alerts: popups & Notifications are some of the top features of Gong.

Who uses Gong?

Gong is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gong alternatives?

Chorus.Ai, Salesken, Jiminny and Wingman are popular alternatives for Gong.

Where is Gong located?

Gong is headquartered at 814 Mission St, Floor 4 San Francisco, CA 94103.

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Gong to Increase sales & revenue and achieve consistent sales process

Peer and Expert Opinion on Features

for Gong

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)

IT and Other Capabilities

for Gong

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Vendor Profile Details

Company Name

Gong

Company Website

https://www.gong.io/

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

Series B