Gong Overview

Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.

Use Cases

Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.

Other use cases:

  • Sales Rep Engagement
  • Onboarding
  • Collaboration
  • Communication Management
  • Sales Review & Feedback
  • Playbook Creation
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Gong Use-Cases and Business Priorities: Customer Satisfaction Data

Gong works with different mediums / channels such as Phone Calls.

Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.

Reviews

"Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper." - Marc Jacobs

Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Gong Use Cases

What benefits does Gong offer for Sales Call Management?

How efficiently Does Gong manage your Call Coaching?

How efficiently Does Gong manage your Deal Analytics & Insights?

What Are the key features of Gong for Sales Rep Engagement?

What solutions does Gong provide for Onboarding?

55+ more Business Use Cases

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gong testimonial

Marc Jacobs

VP Sales

Greenhouse

Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs
Gong testimonial

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Gong testimonial

Jake Holt

Director of Sales

Cirrus Insight

Gong made us understand which topics are being discussed and which competitors are being mentioned. Using Gong as a coaching platform is really helping us grow. Testimonial By Jake Holt
CUSTOMERS TESTIMONIALS
Gong testimonial

Marc Jacobs

VP Sales

Greenhouse

Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs
Gong testimonial

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Gong testimonial

Jake Holt

Director of Sales

Cirrus Insight

Gong made us understand which topics are being discussed and which competitors are being mentioned. Using Gong as a coaching platform is really helping us grow. Testimonial By Jake Holt

Case Studies

Information Technology and Services

CASE STUDY Elsevier

Gong helped Elsevier's North American sales team close deals 35% faster. Managers used Gong's Revenue Intelligence Platform to access deal data and coach reps. This led to a 45% increase in average d...eal size when managers were involved. The team saved time by using AI-generated summaries and workflow insights. Elsevier's sales managers now have a 95% engagement rate with Gong.

CASE STUDY Google

Gong helped the Google sales team manage and unify large amounts of sales data. The team used Gong’s Scorecards and Smart Trackers to evaluate calls and build a call library for training. This led to... a weekly revenue increase in one sales segment. New hires now ramp up faster with Gong’s onboarding tools. Google aims to further reduce onboarding times by the end of 2024 using Gong.

Computer Software

CASE STUDY SurveyMonkey

Gong helped SurveyMonkey improve customer success coaching. SurveyMonkey used Gong to understand what happens in customer success manager calls. They set clear benchmarks and trained for better custo...mer conversations. Managers and CSMs both improved with Gong’s scorecards and account visibility. The team now has better insight into churn and works together more closely. Using Gong changed how SurveyMonkey’s team talks to customers.

Religious Institutions

CASE STUDY ADP

Gong helped ADP improve its enterprise win rate and increase annual client value (ACLV). ADP used Gong’s AI-powered revenue intelligence platform to streamline sales workflows and boost sales team ef...ficiency. Sales reps and leaders who used Gong saw higher win rates than those who did not. Gong’s features, like AI-generated call briefs and prioritized to-do lists, helped ADP focus on the right deals and coach more effectively. These changes led to more wins and higher deal values for ADP.

Computer & Network Security

CASE STUDY Vercara

Gong helped Vercara’s sales managers save over 190 hours per year by automating manual tasks. Before Gong, the team struggled with outdated spreadsheets and lost time logging customer conversations. ...Gong provided a unified platform for deal visibility and AI-driven insights. Managers now use the extra time for coaching and closing deals. Forecast accuracy improved, and teams stay aligned with a 360-degree view of every opportunity.

Real Estate

CASE STUDY Zillow

Gong helped Zillow's Premier Agent Sales team adapt to remote work during the global pandemic. The team used Gong's revenue intelligence platform to get real data from sales interactions. This let th...em see what was really happening in the business. Zillow improved a key revenue metric and had its best year ever. The team also launched a major relief initiative for partners using insights from Gong.

Video

Global capital market research firm PitchBook is 10x more efficient with Gong

Video Thumbnail

Frequently Asked Questions(FAQ)

for Gong

What is Gong?

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

What is Gong used for?

Gong is a Conversation Intelligence Software mainly used by its customers to Increase Sales & Revenue and Achieve Consistent Sales Process by Sales Call Management, Call Coaching and Deal Analytics & Insights .

What are the top features of Gong?

Recording, Voice transcription and Alerts: popups & Notifications are some of the top features of Gong.

Who uses Gong?

Gong is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gong alternatives?

Salesken, Firefiles.Ai, Jiminny and CallRail are popular alternatives for Gong.

Where is Gong located?

Gong is headquartered at 814 Mission St, Floor 4 San Francisco, CA 94103.
lightning

Peers used Gong for sales call management and call coaching

Gong Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Gong.io Inc News

Partnership

Revenue insights everywhere you work: Gong and Microsoft are partnering to empower GTM teams with powerful intelligence and automation

Gong and Microsoft have announced a partnership to deliver advanced revenue intelligence and automation for go-to-market teams. This collaboration integrates Gong's AI-driven sales platform with Microsoft solutions, enabling sales teams to access actionable insights and automation directly within their workflow tools. The partnership aims to boost win rates, deal sizes, and overall sales productivity by unifying data and intelligence across platforms.

Awards

Gong earns silver Stevie Award for Best Use of Technology in Sales, 2025

Gong received a silver Stevie Award for "Best Use of Technology in Sales, 2025," highlighting its leadership in revenue intelligence through its Revenue AI Platform.

Awards

Gong Revenue AI Platform Named a Winner in 2025 BIG Innovation Awards

Gong's Revenue AI Platform won the 2025 BIG Innovation Award for Business Services, recognized for driving innovation and achieving business success through AI insights and actions.

Awards

Gong Named a Winner inInfoWorlds Technology of the Year Awards for AI and Machine Learning Applications

Gong won InfoWorld's Technology of the Year Award for its AI and Machine Learning applications, recognized for enhancing productivity, revenue growth, and worker satisfaction with its Revenue AI platform.

Gong.io Inc Profile

Company Name

Gong.io Inc

Company Website

//gong.io

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

SERIES E