Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches." - Zach Taylor
Peer review evidence (same sources as the product rating summary)
"...The call transcripts, while slightly imperfect, are fantastic at being able to quickly locate relevant parts of a conversation. ...." Peer review by Brian V., Account Executive, Financial Services
"...I can tag my VP of Sales to give me coaching on a particular moment in the call...." Peer review by Steve W., Information Services
"...the intelligent analytics on calls is remarkable, the UI is super friendly and makes it easy to understand said analytics, I can access peers calls to learn new approaches on my own time, I have explicit references for accelerating pipeline with lazy account execs who push off opportunity -- incredible tool I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this...." Peer review by User
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Gong Customer wins, Customer success stories, Case studies
What solutions does Gong provide for Sales Call Management?
What solutions does Gong provide for Call Coaching?
Why is Gong the best choice for Deal Analytics & Insights?
What makes Gong ideal for Sales Rep Engagement?
What solutions does Gong provide for Onboarding?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor |
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As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G |
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Gong gave us the assurance that our reps were doing the right things during their discovery calls and demos. We've shortened our sales cycle to just 16 days and more than doubled our close rates. Testimonial By Greg Reffner |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zach Taylor VP Sales Ambassador |
Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor |
|
Christopher G Senior Product Manager AptibleMarket Research |
As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G |
|
Greg Reffner Director of Sales Allbound |
Gong gave us the assurance that our reps were doing the right things during their discovery calls and demos. We've shortened our sales cycle to just 16 days and more than doubled our close rates. Testimonial By Greg Reffner |
Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth
Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions (FAQ)
What buyers ask before choosing Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Gong and Microsoft Partner to Close the Sales Action Gap
Gong and Microsoft have deepened their strategic partnership to integrate Gong's Revenue AI Operating System within the Microsoft ecosystem. This integration, facilitated by the Model Context Protocol (MCP), allows seamless connectivity between Gong's customer interaction intelligence and Microsoft's productivity tools. The collaboration aims to eliminate sales action gaps by automating data capture and enhancing CRM systems, ultimately transforming enterprise sales operations.
Gong announced it is now available in Microsoft Marketplace
Gong is now available in Microsoft Marketplace, enhancing its integration with Microsoft tools. This collaboration allows enterprises to embed Gong's revenue AI into Microsoft workflows, facilitating seamless data integration and automation of go-to-market processes. The integration supports Microsoft 365 Copilot, providing contextual insights and recommendations based on real customer interactions.
Gong launches Mission Big Dipper to enhance revenue opportunities
Gong has launched Mission Big Dipper, enhancing its Revenue AI OS with new capabilities like the Gong Revenue Harness and Custom Agents. These tools aim to improve revenue cycle management and sales coaching automation by integrating AI directly into workflows, enabling RevOps leaders to deploy AI agents without engineering support. The initiative focuses on operationalizing AI for revenue outcomes.
Gong Launches Mission Big Dipper; Unveils Industry-First Revenue Harness
Gong has launched "Mission Big Dipper," introducing the Gong Revenue Harness, an agentic execution layer that enhances AI capabilities across its Revenue AI Operating System. This launch includes new features like Custom Agents, Gong Assistant, and Gong Enable, which improve revenue cycle management and AI-driven sales coaching. These innovations aim to provide revenue teams with enhanced tools for decision-making and operational efficiency.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
