Gong Overview

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

Cuspera Reviews

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics...." Peer review by Judah W., Learning & Development Manager, Computer Software
call transcription

4.58/5

Read Reviews (635)

call scoring

5.00/5

Read Reviews (617)

call analytics

4.94/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...The fact you can analyze your calls, speed them up and use these to coach your team through sales process is amazing!...." Peer review by Ryan V, Team Lead, Sales Development Representative, Marketing and Advertising
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...Contact for Pricing Gong.io is a leading sales intelligence tool, that claims to redefine the way cold calls are made...." 27 Sales Prospecting Tools to Turbocharge Your Sales Pipeline
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics...." Peer review by Judah W., Learning & Development Manager, Computer Software
call transcription

4.07/5

Read Reviews (635)

call scoring

4.07/5

Read Reviews (617)

call analytics

4.07/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...The fact you can analyze your calls, speed them up and use these to coach your team through sales process is amazing!...." Peer review by Ryan V, Team Lead, Sales Development Representative, Marketing and Advertising
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...Contact for Pricing Gong.io is a leading sales intelligence tool, that claims to redefine the way cold calls are made...." 27 Sales Prospecting Tools to Turbocharge Your Sales Pipeline

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Michaela Brady-Hunter

Account Executive

Anyperk

I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter

Kara Martin

Mid-Market Sales Manager

Zenefits

Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on the data. Above and beyond all of that, Deal Inte...lligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close.

Testimonial By Kara Martin

Drew Hamilton

CSO

Kareo

Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton
CUSTOMERS TESTIMONIALS

Michaela Brady-Hunter

Account Executive

Anyperk

I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter

Kara Martin

Mid-Market Sales Manager

Zenefits

Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on the data. Above and beyond all of that, Deal Inte...lligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close.

Testimonial By Kara Martin

Drew Hamilton

CSO

Kareo

Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton

Case Studies

COMPANY CASE STUDIES
Case Study Genesys

Gong Gives Genesys Sales Managers The Ability to Ride Shotgun With Any Deal.

Read More
Case Study Appen

Gong for CS? Appen wants it. Loves it. Needs it.

Read More
Case Study Egnyte

Egnyte Streamlines Customer Success Management.

Read More

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Gong to Increase sales & revenue and achieve consistent sales process

Peer and Expert Opinion on Features

for Gong

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)

IT and Other Capabilities

for Gong

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Vendor Profile Details

Company Name

Gong

Company Website

https://www.gong.io/

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

Series B