Gong Overview
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
Cuspera Reviews
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.
Use Cases
Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.07/5 ★ |
"...I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc. ...." Peer review by Jonathan T., Co-Founder, Internet |
| call transcription |
4.58/5 ★ |
|
| call scoring |
5.00/5 ★ |
|
| call analytics |
4.94/5 ★ |
|
| Call Coaching with Phone Calls |
4.91/5 ★ |
"...Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding...." Peer review by Ryan C, VP Sales |
| Deal Analytics & Insights |
5.00/5 ★ |
"...We don t see ourselves as a call intelligence or call analytics play...." The CEO s Important Role in Category Creation |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.07/5 ★ |
"...I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc. ...." Peer review by Jonathan T., Co-Founder, Internet |
|
| call transcription |
4.07/5 ★ |
| call scoring |
4.07/5 ★ |
| call analytics |
4.07/5 ★ |
| Call Coaching with Phone Calls |
4.91/5 ★ |
"...Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding...." Peer review by Ryan C, VP Sales |
|
| Deal Analytics & Insights |
5.00/5 ★ |
"...We don t see ourselves as a call intelligence or call analytics play...." The CEO s Important Role in Category Creation |
|
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
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|
As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G |
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|
Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Natalie Lebow Sales Productivity Manager Greenhouse Software |
The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
|
Christopher G Senior Product Manager AptibleMarket Research |
As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G |
|
Marc Jacobs VP Sales Greenhouse |
Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ShopifyRead More |
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Case Study HubspotRead More |
|
Case Study ZappiRead More |
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Gong to Increase sales & revenue and achieve consistent sales process
Gong Alternatives
Peer and Expert Opinion on Features
for Gong
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (2305) |
| Voice transcription | Read Reviews (160) |
| Alerts: popups & Notifications | Read Reviews (114) |
| SEO | Read Reviews (105) |
| Personalization | Read Reviews (86) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (2305) |
| Voice transcription | Read Reviews (160) |
| Alerts: popups & Notifications | Read Reviews (114) |
| SEO | Read Reviews (105) |
| Personalization | Read Reviews (86) |
IT and Other Capabilities
for Gong
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2832) |
| Data Export | Read Reviews (2503) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2832) |
| Data Export | Read Reviews (2503) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (630) |
| Chat Support | Read Reviews (317) |
| Phone Support | Read Reviews (1472) |
| 24/7 Support | Read Reviews (3541) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (630) |
| Chat Support | Read Reviews (317) |
| Phone Support | Read Reviews (1472) |
| 24/7 Support | Read Reviews (3541) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Vendor Profile Details
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
Series B
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