Gong Overview

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

Cuspera Reviews

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...Also when new sales leaders come into the selling cycle, the call recordings can help bring them up to speed...."
call transcription

4.58/5

Read Reviews (635)

"...I think the most value has been in just having the full call with transcript accessible for review post-call...."
call scoring

5.00/5

Read Reviews (617)

"...Call commenting, call scoring, search-ability. ...."
call analytics

4.94/5

Read Reviews (603)

"...I like the call stats and analysis - topical points of interest and being able to visualize my habits and patterns...."
Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...Our sales leadership was able to review and coach more calls in 2 weeks than we had in the previous Quarters...."
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...Deal Intelligence helps sales teams better team-sell...."
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...Also when new sales leaders come into the selling cycle, the call recordings can help bring them up to speed...." Peer review by Shelley H, Customer Success Manager, Information Services
call transcription

4.07/5

Read Reviews (635)

call scoring

4.07/5

Read Reviews (617)

call analytics

4.07/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...Our sales leadership was able to review and coach more calls in 2 weeks than we had in the previous Quarters...." Peer review by Rob A
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...Deal Intelligence helps sales teams better team-sell...." Testimonial by Mike Bullard, Mid-Market Sales Manager, Mid-Market Sales Manager

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mike Bullard

Mid-Market Sales Manager

Mid-Market Sales Manager

Deal Intelligence helps sales teams better team-sell. It puts you on the same page, and uncovers roadblocks so that you're all up to speed on what the strategy is going into that deal. It just lets you be in the best position possible to win at the end of the day. Testimonial By Mike Bullard

Anna Phalen

VP Sales & Account Management

Jellyvision

Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game.

Testimonial By Anna Phalen

Zach Taylor

VP Sales

Ambassador

Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor
CUSTOMERS TESTIMONIALS

Mike Bullard

Mid-Market Sales Manager

Mid-Market Sales Manager

Deal Intelligence helps sales teams better team-sell. It puts you on the same page, and uncovers roadblocks so that you're all up to speed on what the strategy is going into that deal. It just lets you be in the best position possible to win at the end of the day. Testimonial By Mike Bullard

Anna Phalen

VP Sales & Account Management

Jellyvision

Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game.

Testimonial By Anna Phalen

Zach Taylor

VP Sales

Ambassador

Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor

Case Studies

COMPANY CASE STUDIES
Case Study TaxJar

How TaxJar Uses Gong to Make the Most Out of Every Opportunity.

Read More
Case Study WalkMe

How WalkMe Uses Gong to Add Visibility Around Their Deals.

Read More
Case Study Sendoso

All Paths Lead to Retention: How Gong Forever Changed Sendoso's Customer Experience Team.

Read More

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Gong to Increase sales & revenue and achieve consistent sales process

Peer and Expert Opinion on Features

for Gong

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)

IT and Other Capabilities

for Gong

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Vendor Profile Details

Company Name

Gong

Company Website

https://www.gong.io/

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

Series B