Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches." - Zach Taylor
Peer review evidence (same sources as the product rating summary)
"...The problem before Gong was managing our call coaching in spreadsheets and links to call recordings that were impossible to navigate...." Peer review by Brad P, Head of Sales Development, Financial Services
"...It serves as a mechanism for coaching (through call reviews and feedback based on gongs artificial intelligence)...." Peer review by Dalai C, Senior Account Executive
"...the intelligent analytics on calls is remarkable, the UI is super friendly and makes it easy to understand said analytics, I can access peers calls to learn new approaches on my own time, I have explicit references for accelerating pipeline with lazy account execs who push off opportunity -- incredible tool I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this...." Peer review by User
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Gong Customer wins, Customer success stories, Case studies
How does Gong address your Sales Call Management Challenges?
What makes Gong ideal for Call Coaching?
What solutions does Gong provide for Deal Analytics & Insights?
What makes Gong ideal for Sales Rep Engagement?
How can Gong enhance your Onboarding process?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor |
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The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
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Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zach Taylor VP Sales Ambassador |
Most sales leaders have a host of reps performing below quota (and let's face it - that's the majority of sales reps in the world). With Gong, we were able to raise our average,' shifting quota attainment across the team up a few notches. Testimonial By Zach Taylor |
|
Natalie Lebow Sales Productivity Manager Greenhouse Software |
The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
|
Drew Hamilton CSO Kareo |
Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton |
Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth
Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions (FAQ)
What buyers ask before choosing Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Gong Enriches its Revenue AI Platform - enterprisetimes.co.uk
Gong has launched Mission Callisto, featuring Gong Enrich, which integrates third-party account and contact data into the Gong Revenue Graph. This release enhances Gong Assistant with Deep Mode and expands Agent Builder and Dashboards, aiming to automate revenue workflows and close data gaps. Gong Enrich allows customers to streamline data from providers like ZoomInfo and Lusha, improving sales data accuracy and productivity.
From Data to Action: Gong Debuts New Revenue AI Innovation at Celebrate '26
Gong unveiled new innovations at its Celebrate '26 event, including Gong Activate, Gong Enrich, Agent Builder, and Deep Mode in Gong Assistant. These tools enhance revenue management by automating workflows, enriching sales data, and providing actionable insights. Gong Activate focuses on creating a self-improving revenue loop, while Gong Enrich partners with Apollo, Findymail, and others to fill data gaps.
From Data to Action: Gong Debuts New Revenue AI Innovation at Celebrate '26
Gong unveiled new AI-driven innovations at its Celebrate '26 conference, including Gong Activate, Gong Enrich, Agent Builder, and Deep Mode. These tools enhance sales enrichment, automate workflows, and improve revenue strategies. Gong Activate integrates with existing systems to provide actionable insights, while Gong Enrich fills data gaps. Agent Builder allows custom automation, and Deep Mode answers complex business queries.
Gong Unveils Revenue AI Innovations at Celebrate '26 - KuCoin
Gong unveiled new Revenue AI tools at Celebrate '26, including Gong Activate, Gong Enrich, Agent Builder, and Deep Mode. These innovations aim to enhance customer acquisition and retention by automating workflows and enriching sales data. Major clients like AT&T Business and Cisco reported increased productivity and win rates using Gong's solutions.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
