Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next." - Michaela Brady-Hunter
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Gong Use Cases
What makes Gong ideal for Sales Call Management?
What Are the key features of Gong for Call Coaching?
How can Gong optimize your Deal Analytics & Insights Workflow?
What solutions does Gong provide for Sales Rep Engagement?
What Are the key features of Gong for Onboarding?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter |
|
|
As a sales leader, you can't make every sales call or meeting. Gong allows us to listen to our call recordings on-demand for coaching, as well as gather critical intelligence across the company Testimonial By Mike Lambert |
|
|
[Gong's] Deal Intelligence is completely necessary for any sales organization. It helps them learn and collaborate with one another, and pushes their deals as quickly as possible through the sales cycle. Testimonial By Brittany Nicholas |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Michaela Brady-Hunter Account Executive Anyperk |
I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. Testimonial By Michaela Brady-Hunter |
|
Mike Lambert Chief Revenue Officer Outsystems |
As a sales leader, you can't make every sales call or meeting. Gong allows us to listen to our call recordings on-demand for coaching, as well as gather critical intelligence across the company Testimonial By Mike Lambert |
|
Brittany Nicholas Velocity Sales Manager Genesys |
[Gong's] Deal Intelligence is completely necessary for any sales organization. It helps them learn and collaborate with one another, and pushes their deals as quickly as possible through the sales cycle. Testimonial By Brittany Nicholas |
Case Studies
CASE STUDY Webflow
CASE STUDY Workato
CASE STUDY WalkMe
CASE STUDY TouchBistro
CASE STUDY Uberflip
CASE STUDY Zappi
Video
Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions(FAQ)
for Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Transform your sales reps productivity with AI in 2025
Gong's Revenue AI platform enhances sales productivity by prioritizing tasks based on customer interaction data. It automates task creation, offers real-time guidance, and integrates seamlessly with existing workflows. This AI-driven approach allows sales reps to focus on high-impact activities, improving deal velocity and win rates. Companies using Gong report significant increases in rep capacity and forecast accuracy.
Revenue insights everywhere you work: Gong and Microsoft are partnering to empower GTM teams with powerful intelligence and automation
Gong and Microsoft have announced a partnership to deliver advanced revenue intelligence and automation for go-to-market teams. This collaboration integrates Gong's AI-driven sales platform with Microsoft solutions, enabling sales teams to access actionable insights and automation directly within their workflow tools. The partnership aims to boost win rates, deal sizes, and overall sales productivity by unifying data and intelligence across platforms.
Gong earns silver Stevie Award for Best Use of Technology in Sales, 2025
Gong received a silver Stevie Award for "Best Use of Technology in Sales, 2025," highlighting its leadership in revenue intelligence through its Revenue AI Platform.
Gong Revenue AI Platform Named a Winner in 2025 BIG Innovation Awards
Gong's Revenue AI Platform won the 2025 BIG Innovation Award for Business Services, recognized for driving innovation and achieving business success through AI insights and actions.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
