Gong Overview

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

Cuspera Reviews

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities peers achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Call Coaching , Deal Analytics & Insights , as the business use cases that they have been most satisfied while using Gong.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc. ...." Peer review by Jonathan T., Co-Founder, Internet
call transcription

4.58/5

Read Reviews (635)

call scoring

5.00/5

Read Reviews (617)

call analytics

4.94/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding...." Peer review by Ryan C, VP Sales
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...We don t see ourselves as a call intelligence or call analytics play...." The CEO s Important Role in Category Creation
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.07/5

Read Reviews (3023)

"...I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc. ...." Peer review by Jonathan T., Co-Founder, Internet
call transcription

4.07/5

Read Reviews (635)

call scoring

4.07/5

Read Reviews (617)

call analytics

4.07/5

Read Reviews (603)

Call Coaching with Phone Calls

4.91/5

Read Reviews (1277)

"...Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding...." Peer review by Ryan C, VP Sales
Deal Analytics & Insights

5.00/5

Read Reviews (869)

"...We don t see ourselves as a call intelligence or call analytics play...." The CEO s Important Role in Category Creation

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 23878 insights from peers and experts to help you assess how these Gong use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow

Christopher G

Senior Product Manager

AptibleMarket Research

As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G

Marc Jacobs

VP Sales

Greenhouse

Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs
CUSTOMERS TESTIMONIALS

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow

Christopher G

Senior Product Manager

AptibleMarket Research

As a completely remote company that does everything over Zoom, [Gong] helps us build alignment. Testimonial By Christopher G

Marc Jacobs

VP Sales

Greenhouse

Every rep we deployed Gong to saw a marked increase in performance within 45 days. My reps now pitch and sell sharper. Testimonial By Marc Jacobs

Case Studies

COMPANY CASE STUDIES
Case Study Shopify

Shopify Creates a Learning Environment For Their Sales Team.

Read More
Case Study Hubspot

Gong Lets HubSpot Sales Reps to Go Back and Watch the Game Tapes.

Read More
Case Study Zappi

How Gong Helps Zappi Focus and Forecast During an Uncertain Time.

Read More

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Gong to Increase sales & revenue and achieve consistent sales process

Peer and Expert Opinion on Features

for Gong

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)
FEATURES RATINGS AND REVIEWS
Recording

3.62/5

Read Reviews (2305)
Voice transcription

2.51/5

Read Reviews (160)
Alerts: popups & Notifications

2.54/5

Read Reviews (114)
SEO

4.96/5

Read Reviews (105)
Personalization

2.50/5

Read Reviews (86)

IT and Other Capabilities

for Gong

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.66/5

Read Reviews (2832)
Data Export

3.54/5

Read Reviews (2503)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.99/5

Read Reviews (630)
Chat Support

4.97/5

Read Reviews (317)
Phone Support

4.95/5

Read Reviews (1472)
24/7 Support

4.88/5

Read Reviews (3541)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.38/5

Read Reviews (729)
Analytics

4.55/5

Read Reviews (1013)
Custom Reports

4.15/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Vendor Profile Details

Company Name

Gong

Company Website

https://www.gong.io/

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

Series B