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Conversation Intelligence Software 2021: Buyer’s Guide

The most significant adoption of AI technology is seen in the Conversation Intelligence software. The emergence of this technology has seen growing adoption in a variety of use cases by sales and revenue leaders - sales coaching, sales training and onboarding, sales forecasting, deal intelligence and market intelligence. Business leaders are relying on Conversation Intelligence software to improve team performance, improve deal closing and grow revenue.

Learn how Conversation Intelligence helps your business and how to choose the right Conversation Intelligence software.

Updated By Cuspera

Last updated: Sep 9, 2021

Conversation Intelligence Software 2021: Buyer’s Guide

What is Conversation Intelligence Software?

Conversation Intelligence Software, usually backed by AI technology, automates many of the activities around customer conversations - recording, analyzing, and taking notes and feeding it back to internal systems like CRM. Using conversation intelligence software, sales reps, and customer service agents can access key information from the conversation to analyze further or pass it onto other stakeholders in the organization. Conversation Intelligence Software is useful for sales leaders to train and coach team members, analyze what needs to be improved further in the customer engagement, and pass on other key information to relevant people in the organization like product management and marketing.

Benefits of Conversation Intelligence Software

Improve Sales Team Productivity

Conversation Intelligence software not only records the sales calls, but also does transcribing eliminating cumbersome notes taking. This helps sales reps to focus on customers. The call details are automatically fed to CRM systems - hence there are no missed call details. This also helps in call follow ups and prep for sales calls.

Boost Sales Team Performance

One of the major benefits of using Conversation Intelligence (CI) software for sales leaders is that they get to coach their sales team members based on the insights available from the sales calls - this is the basis for targeted, personalized, contextual coaching. In a growing sales organization, it is hard for sales leaders to replicate the success of their star performers across the organization and at the same time provide actionable data driven feedback based on their unique strengths. This is where conversation intelligence helps sales leaders. With hundreds of sales conversations happening all the time, CI software helps them to scale thus boosting overall sales performance.

Improved Pipeline Visibility and Sales Forecasting

Advanced CI software like Gong and Chorus bring together all of customer interaction data from various sources like web, email, phone into a single place. All of the interactions from start to close can be viewed and this improves pipeline visibility across all the deals. With proactive alerts coming in for deal risks, sales leaders can take timely action and provide timely intervention to sales reps’ performance. Deal intelligence helps sales leaders to do better sales forecasting.

Effective Sales Training and Onboarding

CI software helps sales leaders to track and measure rep performance and ROI over a period of time. New team members can be easily tracked to know whether they are actively listening to the customers, adhering to organization guidelines and processes and sticking to the script. This makes the whole process of sales training and onboarding very consistent and effective. It reduces the ramp up time of new reps. Personalized coaching of every rep improves skill building.

Customer driven Market Intelligence

Conversation analytics is a key capability of Conversation Intelligence software. Customer conversations provide rich insights into what is working in the product and what is not, what customers are looking for in the product, how they view the product against competitors to name a few. These insights are valuable to marketers to tune their marketing strategy and for product management teams to refine their roadmap. Since these insights are coming from customers it is all the more reliable.

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48 Conversation Intelligence Software

Salesken

AI Sales Assistant to Navigate Every Sales Conversation

4.91

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Salesken Icon

Salesken

4.91
★★★★★
★★★★★
AI Sales Assistant to Navigate Every Sales Conversation

Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.

Highlights
Top Business Usecases : Sales call management,Call recording,Engagement management
Top Features : Recording,Voice transcription,Dashboard
Salesken Icon

Vendor: Salesken

Company Size: 11-50

HQ Location: Bangalore, Karnataka 560055, IN

Gong

Revenue Intelligence Platform to coach sales reps

4.73

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Gong Icon

Gong

4.73
★★★★★
★★★★★
Revenue Intelligence Platform to coach sales reps

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

Highlights
Top Business Usecases : Sales call management,Call coaching,Deal analytics & insights
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Gong Icon

Vendor: Gong

Founded: 2015

Company Size: 101-250

HQ Location: 814 Mission St, Floor 4 San Francisco, CA 94103

Financials: Series B

Jiminny

A revenue intelligence platform and collaboration software for remote sales teams

4.69

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Jiminny Icon

Jiminny

4.69
★★★★★
★★★★★
A revenue intelligence platform and collaboration software for remote sales teams

Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.

Highlights
Top Business Usecases : Coaching,Sales call management,Call recording
Top Features : Recording,Personalization,Voice transcription
Jiminny Icon

Vendor: Jiminny

Founded: 2016

Company Size: 11-50

HQ Location: 315 W 36th Street 5th Floor New York NY 10018

Financials: Seed

CallRail

Tracking and analytics for phone calls and web forms

4.62

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CallRail Icon

CallRail

4.62
★★★★★
★★★★★
Tracking and analytics for phone calls and web forms

CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.

Highlights
Top Business Usecases : Communication management,Sales call management,Tracking & monitoring communications
Top Features : Recording,SEM,Dashboard
CallRail Icon

Vendor: Callrail

Founded: 2011

Company Size: 101-250

HQ Location: 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303

Financials: Series A

VoiceOps

AI coaching and training platform for call centers

4.61

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VoiceOps Icon

VoiceOps

4.61
★★★★★
★★★★★
AI coaching and training platform for call centers

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

Highlights
Top Business Usecases : Sales coaching,Sales call management,Contact center performance management
Top Features : Recording,Voice transcription
VoiceOps Icon

Vendor: VoiceOps

Company Size: 11-50

Financials: Series A

Productive

Call Assistant that syncs mobile calls to CRM.

4.52

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Productive Icon

Productive

4.52
★★★★★
★★★★★
Call Assistant that syncs mobile calls to CRM.
Highlights
Top Business Usecases : Sales call management,Call recording,Collaboration
Top Features : Recording
Productive Icon

Vendor: Phoneic

HQ Location: San Mateo, CA

Wingman

Conversation intelligence for fast-growing sales teams

4.51

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Wingman Icon

Wingman

4.51
★★★★★
★★★★★
Conversation intelligence for fast-growing sales teams

Wingman is a Conversational Platform that makes sales conversations smarter and better

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Wingman Icon

Vendor: Wingman

HQ Location: Bangalore, Karnataka

Chorus.ai

Conversation Intelligence Platform for Sales to drive team performance

4.49

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Chorus.ai Icon

Chorus.ai

4.49
★★★★★
★★★★★
Conversation Intelligence Platform for Sales to drive team performance

Chorus.ai is the leading Conversation Intelligence platform for sales teams (reps and managers both use chorus).

Highlights
Top Business Usecases : Sales coaching,Sales rep engagement,Rep engagement
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Chorus.ai Icon

Vendor: chorus.ai

Founded: 2015

Company Size: 51-100

HQ Location: 465 California, Suite 600, San Francisco, CA 94104

Financials: Series B

Dialogtech

Marketing Solution to Analyze and Optimize Conversations

4.37

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Dialogtech Icon

Dialogtech

4.37
★★★★★
★★★★★
Marketing Solution to Analyze and Optimize Conversations

DialogTech is a provider of AI-powered conversation intelligence for marketers. DialogTech connects digital and call experiences, so marketers can use insights to personalize and optimize the experience in real-time.

Highlights
Top Business Usecases : Call management,Ad-conversion tracking,Track outbound calls
Top Features : Recording,Voice transcription,SEO
Dialogtech Icon

Vendor: Dialogtech

Founded: 2005

Company Size: 101-250

HQ Location: 120 South Riverside Plaza, 11th Floor Chicago, IL 60606

Financials: Series E

Calabrio Call Recording

Call Recording Software Designed for the Digital Business

4.18

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Calabrio Call Recording Icon

Calabrio Call Recording

4.18
★★★★★
★★★★★
Call Recording Software Designed for the Digital Business

Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities.

Highlights
Top Business Usecases : Sales call management,Call recording,Engagement management
Top Features : Recording,Alerts: popups & Notifications,Ticketing
Calabrio Call Recording Icon

Vendor: Calabrio

Company Size: 51-100

HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Financials: M&A

Refract Conversation Intelligence

Sales Coaching Software for Better Sales Conversations

4.17

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Refract Conversation Intelligence Icon

Refract Conversation Intelligence

4.17
★★★★★
★★★★★
Sales Coaching Software for Better Sales Conversations

Refract Conversation Intelligence is an AI-Powered sales coaching software designed to help both sales representatives and sales managers improve performance and revenue. The tool records all the calls, supports playback, transcriptions, and scores the performance against the best practices in the organization.

Highlights
Top Business Usecases : Sales coaching,Sales call management,Call recording
Top Features : Recording,Voice transcription
Refract Conversation Intelligence Icon

Vendor: Refract Software

Company Size: 11-50

Financials: Private

Calabrio Analytics

Speech, Text, Desktop Analytics for Contact Center

4.00

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Calabrio Analytics Icon

Calabrio Analytics

4.00
★★★★★
★★★★★
Speech, Text, Desktop Analytics for Contact Center

Calabrio Analytics is an Advanced Omnichannel Analytics that uses AI to drive better and faster predictive models from customer interactions. It helps to scale best practices, improve efficiency, and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Sales call management,Call recording
Top Features : Recording,Feedback surveys
Calabrio Analytics Icon

Vendor: Calabrio

Company Size: 51-100

HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Financials: M&A

MindTickle

Sales Training Software to accelerate ramp time and improve performance using data-driven readiness

4.67

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MindTickle Icon

MindTickle

4.67
★★★★★
★★★★★
Sales Training Software to accelerate ramp time and improve performance using data-driven readiness

MindTickle is a sales coaching and training software that helps in sales-readiness.

Highlights
Top Business Usecases : Training & onboarding,Sales coaching,Courses & assessment
Top Features : Microlearning,Gamification,Skill certification
MindTickle Icon

Vendor: MindTickle

Founded: 2011

Company Size: 101-250

HQ Location: 115 Sansome St. Suite 700 San Francisco, CA 94104

Financials: Series C

CallTrackingMetrics

All-in-One conversation platform for a better customer experience

4.56

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CallTrackingMetrics Icon

CallTrackingMetrics

4.56
★★★★★
★★★★★
All-in-One conversation platform for a better customer experience

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,SEM,Dashboard
CallTrackingMetrics Icon

Vendor: CallTrackingMetrics

Founded: 2009

Company Size: 11-50

HQ Location: 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Financials: Private

Invoca Signal AI

The Enterprise-Ready Call Tracking Solution.

4.54

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Invoca Signal AI Icon

Invoca Signal AI

4.54
★★★★★
★★★★★
The Enterprise-Ready Call Tracking Solution.

Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,SEM,Personalization
Invoca Signal AI Icon

Vendor: Invoca

Founded: 2008

Company Size: 101-250

HQ Location: Santa Barbara, CA

Financials: Series D

Infinity Call Tracking

Best Call Tracking Software for UK Business - infinity.co

4.53

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Infinity Call Tracking Icon

Infinity Call Tracking

4.53
★★★★★
★★★★★
Best Call Tracking Software for UK Business - infinity.co

Infinity Call Tracking is a cloud based call tracking platform providing Call Intelligence for sales and marketing teams and contact centers, of small and medium businesses and large enterprises. It enables enhanced customer engagement, increased sales and optimizing on operational processes. It can be used in Automotive, Healthcare, Insurance and various other sectors.

Highlights
Top Business Usecases : Tracking & monitoring communications,Communication management,Engagement management
Top Features : Landing page,SEM
Infinity Call Tracking Icon

Vendor: Infinity Tracking

Company Size: 51-100

HQ Location: Reigate, Surrey

Financials: Private

RingDNA

Inside sales engagement software and enterprise voice communications platform

4.53

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RingDNA Icon

RingDNA

4.53
★★★★★
★★★★★
Inside sales engagement software and enterprise voice communications platform

ringDNA is an AI-powered Sales platform for use by Sales and Marketing Leaders, Sales teams, Sales Operations teams, and Customer Success teams in Enterprises across Technology, Finance, Healthcare and Real Estate.

Highlights
Top Business Usecases : Sales call management,Call recording,Call transcription
Top Features : Recording,SEM,Conversation Intelligence
RingDNA Icon

Vendor: Ringdna

Founded: 2012

Company Size: 51-100

HQ Location: 15000 Ventura Boulevard #200 Sherman Oaks, California 91403

Financials: Private

Hubspot Sales Hub

Fully featured Sales CRM and Sales Engagement Software

4.47

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Hubspot Sales Hub Icon

Hubspot Sales Hub

4.47
★★★★★
★★★★★
Fully featured Sales CRM and Sales Engagement Software

HubSpot sales hub is a sales service platform for sales teams which helps them to get all sales activities organized in one place. Using Hubspot sales teams can get lead notifications, automate tracking of all sales interactions.

Highlights
Top Business Usecases : Communication management,Engagement management,Engaging and following up
Top Features : Templates,Personalization,Alerts: popups & Notifications
Hubspot Sales Hub Icon

Vendor: HubSpot

Founded: 2006

Company Size: 1001-5000

HQ Location: 25 First Street, 2nd Floor Cambridge, MA 02141 United States

Financials: IPO

InsightSquared

Revenue Operations for Predictable Growth

4.47

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InsightSquared Icon

InsightSquared

4.47
★★★★★
★★★★★
Revenue Operations for Predictable Growth

InsightSquared is an AI-powered revenue intelligence software designed to help businesses optimize revenue operations and drive growth. It crunches available data and provides valuable insights to help business leaders take informed decisions while generating revenue for the company.

Highlights
Top Business Usecases : Forecasting,Coaching,Pipeline management
Top Features : Dashboard,Personalization,Gamification
InsightSquared Icon

Vendor: InsightSquared

Founded: 2010

Company Size: 101-250

HQ Location: 1 Center Plz, 3rd floor / Boston, MA 02108

Financials: Series D

Dialpad Sell

Sales enablement tool that leverages AI and help sales team close more deals

4.41

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Dialpad Sell Icon

Dialpad Sell

4.41
★★★★★
★★★★★
Sales enablement tool that leverages AI and help sales team close more deals

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

Highlights
Top Business Usecases : Sales call management,Call analytics,Helpdesk management
Top Features : Recording,Voice transcription,Dashboard
Dialpad Sell Icon

Vendor: Dialpad

Founded: 2011

Company Size: 251-500

HQ Location: 100 California St, Fifth Floor, San Francisco, California 94111, US

Financials: Series D

Salesloft

Sales Engagement platform for creating better buying experiences and closing more revenue.

4.39

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Salesloft Icon

Salesloft

4.39
★★★★★
★★★★★
Sales Engagement platform for creating better buying experiences and closing more revenue.

Salesloft is a sales engagement platform that helps sales teams and account executives to connect with customers to drive revenue growth.

Highlights
Top Business Usecases : Engagement management,Engaging with scheduling & cadence,Communication management
Top Features : Personalization,Templates,Recording
Salesloft Icon

Vendor: Salesloft

Founded: 2011

Company Size: 251-500

HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309

Financials: Series D

Balto

Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

4.38

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Balto Icon

Balto

4.38
★★★★★
★★★★★
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.

Highlights
Top Business Usecases : Sales call management,Sales coaching,Contact center performance management
Top Features : Recording,Dashboard,Gamification
Balto Icon

Vendor: Balto

Company Size: 11-50

Financials: Seed

ExecVision

Conversation intelligence platform purpose-built to drive human behavior change

4.36

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ExecVision Icon

ExecVision

4.36
★★★★★
★★★★★
Conversation intelligence platform purpose-built to drive human behavior change

ExecVision is a conversation intelligence platform that drives human behavior change. It provides valuable insights from conversations that helps in better decision making and improving sales performance. It is used for sales coaching and training.

Highlights
Top Business Usecases : Call coaching,Sales call management,Call transcription
Top Features : Recording,Conversation Intelligence,Voice transcription
ExecVision Icon

Vendor: Execvision

Company Size: 11-50

HQ Location: 1901 N Fort Myer Dr, Suite #902, Arlington, VA

Financials: Series A

CallBox

Callbox | Account-based marketing, lead generation, and appointment setting

4.36

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CallBox Icon

CallBox

4.36
★★★★★
★★★★★
Callbox | Account-based marketing, lead generation, and appointment setting

CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,Personalization,Dashboard
CallBox Icon

Vendor: CallBox

Company Size: 501-1000

HQ Location: 1505 Federal Street, Suite 200, Dallas, Texas 75201, US

Financials: Private