VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Popular Business Setting
- Real Estate
- Computer Software
- Small Business
- Mid Market
Peer Recommendations on business needs
Increase sales & revenue, Scale best practices, Improve efficiency, are the most popular goals peers achieved using VoiceOps.
It is the best suited for phone calls, phone calls, offline, channels.
VoiceOps does well for a wide range of processes. Peers recommend coaching, sales call management, helpdesk management, as the business processes that they have been most satisfied while using VoiceOps.
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Top Failure Risks for VoiceOps
First 5 Reports are Free
IT and Other Capabilities