CUSPERA

VoiceOps

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(396 Reviews)

VoiceOps | AI coaching and training platform

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About VoiceOps

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.

Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.

VoiceOps
is used by peers for

Processes

coaching, sales call management, helpdesk management

Channels

phone calls, phone calls, offline

Capabilities

Phone Support, 24/7 Support, Artificial Intelligence

Goals

Increase sales & revenue, Scale best practices, Improve efficiency

Industry

Real Estate, Computer Software, Internet

Popular Business Setting
for VoiceOps

Top Industries

  • Real Estate
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for VoiceOps

Goals

Increase sales & revenue, Scale best practices, Improve efficiency, are the most popular goals peers achieved using VoiceOps.

Channels

It is the best suited for phone calls, phone calls, offline, channels.

Processes

VoiceOps does well for a wide range of processes. Peers recommend coaching, sales call management, helpdesk management, as the business processes that they have been most satisfied while using VoiceOps.

Read Reviews of Business Process for VoiceOps

Peers used VoiceOps to Increase sales & revenue and Scale best practices

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IT and Other Capabilities
for VoiceOps

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name VoiceOps
Company Website voiceops.com/
HQ Location
Employees 11-50
Social
Financials Series A