About VoiceOps

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.

Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well VoiceOps solves your Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using VoiceOps.

Other priorities:

  • Adopt Sales Best Practices
  • Improve Sales Team Effectiveness
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using VoiceOps.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching with Phone Calls

4.91/5

Read Reviews (93)

"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software
Sales Call Management with Phone Calls

4.96/5

Read Reviews (42)

"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by David H, Networks Curator, Professional Training & Coaching
call recording

4.88/5

Read Reviews (18)

call transcription

4.87/5

Read Reviews (17)

call scoring

4.16/5

Read Reviews (2)

call analytics

4.04/5

Read Reviews (2)

call searching

3.40/5

Read Reviews (1)

Contact Center Performance Management with Phone Calls and E-Mail

4.80/5

Read Reviews (39)

"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review
PEER EXPERIENCES
Sales Coaching with Phone Calls

4.91/5

Read Reviews (93)

"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software
Sales Call Management with Phone Calls

4.96/5

Read Reviews (42)

"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by David H, Networks Curator, Professional Training & Coaching
call recording

4.96/5

Read Reviews (18)

call transcription

4.96/5

Read Reviews (17)

call scoring

4.96/5

Read Reviews (2)

call analytics

4.96/5

Read Reviews (2)

call searching

4.96/5

Read Reviews (1)

Contact Center Performance Management with Phone Calls and E-Mail

4.80/5

Read Reviews (39)

"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 342 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort
CUSTOMERS TESTIMONIALS

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort

Popular Business Setting

for VoiceOps

Top Industries

  • Real Estate
  • Computer Software
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used VoiceOps to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for VoiceOps

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.85/5

Read Reviews (15)
Voice transcription

4.85/5

Read Reviews (15)
FEATURES RATINGS AND REVIEWS
Recording

4.85/5

Read Reviews (15)
Voice transcription

4.85/5

Read Reviews (15)

IT and Other Capabilities

for VoiceOps

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (24)
Data Export

4.61/5

Read Reviews (20)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.72/5

Read Reviews (24)
Data Export

4.61/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.84/5

Read Reviews (15)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.00/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.84/5

Read Reviews (15)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.00/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.91/5

Read Reviews (31)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.47/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.91/5

Read Reviews (31)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.47/5

Read Reviews (15)

Failure Risk Guidance Security Report

?

for VoiceOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

Vendor Profile Details

Company Name

VoiceOps

Company Website

https://voiceops.com/

HQ Location

Employees

11-50

Financials

Series A