VoiceOps Overview
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Cuspera Reviews
29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using VoiceOps.
Use Cases
Peers recommend Sales Coaching , Contact Center Performance Management , Sales Call Management , as the business use cases that they have been most satisfied while using VoiceOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent...." Testimonial by Greg, Manager of Employee Development, Penn Foster |
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...." Peer review by User |
| call recording |
4.89/5 ★ |
"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by Dave H., Sales Manager, Internet |
| call transcription |
4.85/5 ★ |
"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set. ..." VoiceOps raises $9M to help companies coach their call center reps |
| call scoring |
4.16/5 ★ |
"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...." Peer review by User |
| call analytics |
4.04/5 ★ |
"...They are operating on trusted telephony providers, but previously lacked a partner for call analysis and coaching...." Better Coaching, Better Sales: Our Investment In VoiceOps |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
|
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent...." Testimonial by Greg, Manager of Employee Development, Penn Foster |
|
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...." Peer review by User |
|
| call recording |
4.96/5 ★ |
| call transcription |
4.96/5 ★ |
| call scoring |
4.96/5 ★ |
| call analytics |
4.96/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 366 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It s the best training tool I have ever seen. Testimonial By Andy Groher |
|
|
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
|
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andy Groher Senior Sales & Ops Funding Circle |
It s the best training tool I have ever seen. Testimonial By Andy Groher |
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Paul Fairbrother Senior Team Lead Weebly |
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Education
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VoiceOps to Increase sales & revenue and Improve ROI
Peer and Expert Opinion on Features
for VoiceOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
IT and Other Capabilities
for VoiceOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
Vendor Profile Details
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
Series A
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