VoiceOps Overview
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Cuspera Reviews
29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using VoiceOps.
Use Cases
Peers recommend Sales Coaching , Contact Center Performance Management , Sales Call Management , as the business use cases that they have been most satisfied while using VoiceOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...They are operating on trusted telephony providers, but previously lacked a partner for call analysis and coaching...." Better Coaching, Better Sales: Our Investment In VoiceOps |
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review |
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...By combining AI with human-in-the-loop operations, VoiceOps delivers complete contextual understanding of each call so your managers and coaches will trust the data and never listen to full call recordings again. ..." Coaching Enablement Software for Call Centers |
| call recording |
4.89/5 ★ |
|
| call transcription |
4.85/5 ★ |
|
| call scoring |
4.16/5 ★ |
|
| call analytics |
4.04/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...They are operating on trusted telephony providers, but previously lacked a partner for call analysis and coaching...." Better Coaching, Better Sales: Our Investment In VoiceOps |
|
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review |
|
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...By combining AI with human-in-the-loop operations, VoiceOps delivers complete contextual understanding of each call so your managers and coaches will trust the data and never listen to full call recordings again. ..." Coaching Enablement Software for Call Centers |
|
| call recording |
4.96/5 ★ |
| call transcription |
4.96/5 ★ |
| call scoring |
4.96/5 ★ |
| call analytics |
4.96/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 366 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It s the best training tool I have ever seen. Testimonial By Andy Groher |
|
|
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
|
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andy Groher Senior Sales & Ops Funding Circle |
It s the best training tool I have ever seen. Testimonial By Andy Groher |
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Jon Santefort Sales Manager Homelight |
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Education
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VoiceOps to Increase sales & revenue and Improve ROI
Peer and Expert Opinion on Features
for VoiceOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
IT and Other Capabilities
for VoiceOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
Vendor Profile Details
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
Series A
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