VoiceOps Overview
This is a summary of the comprehensive capabilities and benefits of VoiceOps based on over 366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
VoiceOps, Dialpad Sell, CallSource, VirtualLogger, Call Center Software, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if VoiceOps is right for your needs? Our Cuspera AI engine can evaluate how VoiceOps fits your specific business needs, industry, and context. Get your personalized assessment report today.
VoiceOps supports business activities such as:
- Sales Coaching
- Contact Center Performance Management
- Sales Call Management
- Tracking & Monitoring Communications
- Sales Review & Feedback
VoiceOps can help you with many business goals, such as Increase Sales & Revenue, Improve ROI, Improve Sales Team Effectiveness, Acquire Customers, Adopt Sales Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, VoiceOps's capabilities include Recording, and Voice Transcription.
VoiceOps Real Estate Vertical is its biggest customer base.
Reviews
"This is an amazing coaching tool that produces results. " - Paul Fairbrother
Cuspera Reviews
29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using VoiceOps.
Use Cases
Peers recommend Sales Coaching , Contact Center Performance Management , Sales Call Management , as the business use cases that they have been most satisfied while using VoiceOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...Our team immediately saw an improvement in the effectiveness of our coaching sessions...." Peer review by Jacob M, Director of Business Development |
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...Virtual call center...." Peer review by JaMeya B, Self Employed, Telecommunications |
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...We had full time employees whose entire job was listening to call recordings, flagging sensitive key phrases for our compliance team to review, and then creating hand-written notes for our sales development reps to send to managers...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
| call recording |
4.89/5 ★ |
"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by Dave H., Sales Manager, Internet |
| call transcription |
4.85/5 ★ |
"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set. ..." VoiceOps raises $9M to help companies coach their call center reps |
| call scoring |
4.16/5 ★ |
"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...." Peer review by User |
| call analytics |
4.04/5 ★ |
"...They are operating on trusted telephony providers, but previously lacked a partner for call analysis and coaching...." Better Coaching, Better Sales: Our Investment In VoiceOps |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls |
4.93/5 ★ |
"...Our team immediately saw an improvement in the effectiveness of our coaching sessions...." Peer review by Jacob M, Director of Business Development |
|
| Contact Center Performance Management with Phone Calls |
4.83/5 ★ |
"...Virtual call center...." Peer review by JaMeya B, Self Employed, Telecommunications |
|
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...We had full time employees whose entire job was listening to call recordings, flagging sensitive key phrases for our compliance team to review, and then creating hand-written notes for our sales development reps to send to managers...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
|
| call recording |
4.96/5 ★ |
| call transcription |
4.96/5 ★ |
| call scoring |
4.96/5 ★ |
| call analytics |
4.96/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 366 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
|
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
|
It s the best training tool I have ever seen. Testimonial By Andy Groher |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Fairbrother Senior Team Lead Weebly |
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Andy Groher Senior Sales & Ops Funding Circle |
It s the best training tool I have ever seen. Testimonial By Andy Groher |
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Education
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VoiceOps to Increase sales & revenue and Improve ROI
VoiceOps Alternatives
Peer and Expert Opinion on Features
for VoiceOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (16) |
| Voice transcription | Read Reviews (13) |
IT and Other Capabilities
for VoiceOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
Vendor Profile Details
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
SERIES A
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