About VoiceOps
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Reviews - Customer Testimonials
Greg
Manager of Employee Development
Penn Foster
Greg
Manager of Employee Development
Penn Foster
Paul Fairbrother
Senior Team Lead
Weebly
Paul Fairbrother
Senior Team Lead
Weebly
Jon Santefort
Sales Manager
Homelight
Jon Santefort
Sales Manager
Homelight
Peer and Expert Reviews
for
VoiceOps
Goals
Increase sales & revenue and Scale best practices are the most popular goals peers achieved using VoiceOps .
Channels
It is the best suited for phone calls, channels.
Processes
Peers recommend coaching, sales call management, helpdesk management, as the business processes that they have been most satisfied while using VoiceOps .
Read Reviews of Business Process for VoiceOps
Coaching
Sales call management
Call recording
Call transcription
Call analytics
Call scoring
Helpdesk management
Communication management
Tracking & monitoring communications
Sales review & feedback
Upselling
Training & onboarding
Cross selling
Popular Business Setting
for
VoiceOps
Top Industries
- Real Estate
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
IT and Other Capabilities
for
VoiceOps
- Low
- Medium
- High
data
Data Import
Data Export
Support
24/7 Support
Email Support
Chat Support
Phone Support
Other
Failure Risk Guidance Security Report ?
See Sample Risk ReportOverall Risk Meter
Top Failure Risks for VoiceOps
First 5 Reports are Free
