CUSPERA

VoiceOps

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(0 Reviews)

VoiceOps | AI coaching and training platform

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About VoiceOps

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.

Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.

Peer and Expert Reviews
for VoiceOps

Goals

Increase sales & revenue and Scale best practices are the most popular goals peers achieved using VoiceOps .

Other goals:

  • Improve efficiency
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Channels

It is the best suited for phone calls, channels.

Processes

Peers recommend coaching, sales call management, helpdesk management, as the business processes that they have been most satisfied while using VoiceOps .

Read Reviews of Business Process for VoiceOps

Sales call management

Call recording

Call transcription

Call analytics

Call scoring

Helpdesk management

Communication management

Tracking & monitoring communications

Sales review & feedback

Upselling

Training & onboarding

Cross selling

See allless Activities

Popular Business Setting
for VoiceOps

Top Industries

  • Real Estate
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used VoiceOps to Increase sales & revenue and Scale best practices

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IT and Other Capabilities
for VoiceOps

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Email Support

Chat Support

Phone Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

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First 5 Reports are Free

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Vendor Profile Details

Company Name VoiceOps
Company Website https://voiceops.com/
HQ Location
Employees 11-50
Social
Financials Series A