VoiceOps Overview

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.

Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.

Cuspera Reviews

29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using VoiceOps.

Other priorities:

  • Improve Sales Team Effectiveness
  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Achieve Consistent Sales Process
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Contact Center Performance Management , Sales Call Management , as the business use cases that they have been most satisfied while using VoiceOps.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching with Phone Calls

4.93/5

Read Reviews (113)

"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...."
Contact Center Performance Management with Phone Calls

4.83/5

Read Reviews (46)

"...” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent...."
Sales Call Management with Phone Calls

4.96/5

Read Reviews (40)

"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...."
call recording

4.89/5

Read Reviews (19)

"...This has provided that clarity, and we no longer have to listen to hours of call recordings...."
call transcription

4.85/5

Read Reviews (15)

"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set. ..."
call scoring

4.16/5

Read Reviews (2)

"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...."
call analytics

4.04/5

Read Reviews (2)

"...They are operating on trusted telephony providers, but previously lacked a partner for call analysis and coaching...."
PEER EXPERIENCES
Sales Coaching with Phone Calls

4.93/5

Read Reviews (113)

"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software
Contact Center Performance Management with Phone Calls

4.83/5

Read Reviews (46)

"...” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent...." Testimonial by Greg, Manager of Employee Development, Penn Foster
Sales Call Management with Phone Calls

4.96/5

Read Reviews (40)

"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...." Peer review by User
call recording

4.96/5

Read Reviews (19)

call transcription

4.96/5

Read Reviews (15)

call scoring

4.96/5

Read Reviews (2)

call analytics

4.96/5

Read Reviews (2)

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 366 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother
CUSTOMERS TESTIMONIALS

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother

Popular Business Setting

for VoiceOps

Top Industries

  • Real Estate
  • Education
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used VoiceOps to Increase sales & revenue and Improve ROI

Peer and Expert Opinion on Features

for VoiceOps

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.86/5

Read Reviews (16)
Voice transcription

4.82/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Recording

4.86/5

Read Reviews (16)
Voice transcription

4.82/5

Read Reviews (13)

IT and Other Capabilities

for VoiceOps

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (20)
Data Export

4.67/5

Read Reviews (17)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (20)
Data Export

4.67/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.86/5

Read Reviews (18)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.07/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.86/5

Read Reviews (18)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.07/5

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)

Software Failure Risk Guidance

?

for VoiceOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

Vendor Profile Details

Company Name

VoiceOps

Company Website

https://voiceops.com/

HQ Location

Employees

11-50

Financials

Series A