About VoiceOps
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Evaluating VoiceOps for your Sales Coaching need?
Our AI advisor, Wyz, harnessed 496 insights from peers and experts who used VoiceOps to help you determine how well it fits your Sales Coaching needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well VoiceOps solves your Sales Coaching needs.
Customer Testimonials
Greg
Manager of Employee Development
Penn Foster
Greg
Manager of Employee Development
Penn Foster
Paul Fairbrother
Senior Team Lead
Weebly
Paul Fairbrother
Senior Team Lead
Weebly
Jon Santefort
Sales Manager
Homelight
Jon Santefort
Sales Manager
Homelight
Peer and Expert Opinions
for
VoiceOps
Goals
Increase sales & revenue and adopt sales best practices are the most popular goals peers achieved using VoiceOps .
Channels
It is the best suited for phone calls, e-mail, offline, channels.
Processes
Peers recommend sales coaching, contact center performance management, sales call management, as the business processes that they have been most satisfied while using VoiceOps .
Read Peer and Expert Experience for Business Use Cases
Sales coaching With Phone calls
Contact center performance management With Phone calls and E mail
Sales call management With Phone calls
Call transcription With Phone calls
Call recording With Phone calls
Call scoring With Phone calls
Call analytics With Phone calls
Communication management With Phone calls and E mail
Sending & publishing communications With E mail and Phone calls
Tracking & monitoring communications With Phone calls
Sales review & feedback With Phone calls
Upselling With Phone calls
Training & onboarding
Cross selling
Popular Business Setting
for
VoiceOps
Top Industries
- Real Estate
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VoiceOps to Increase sales & revenue and adopt sales best practices
Verify if it works for youVoiceOps Alternatives
Peer and Expert Opinion on Features
for
VoiceOps
- Low
- Medium
- High
Recording
Voice transcription
IT and Other Capabilities
for
VoiceOps
- Low
- Medium
- High
data
Data Import
Data Export
Support
Email Support
Phone Support
24/7 Support
Chat Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for VoiceOps
