VoiceOps Overview
VoiceOps revolutionizes customer interaction analysis through its AI-driven platform. By capturing your organization's unique expertise, it enhances coaching efficiency and ensures compliance, all while unlocking valuable market insights. Imagine transforming customer conversations into actionable intelligence, providing a competitive edge in understanding client needs and behaviors. VoiceOps promises undeniable value in just 60 days, emphasizing rapid implementation without the typical lengthy setup. This platform serves as a reliable customer intelligence engine, offering data you can trust to make every conversation count.
Use Cases
Customers recommend Sales Coaching, Contact Center Performance Management, Sales Call Management, as the business use cases that they have been most satisfied with while using VoiceOps.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using VoiceOps.
VoiceOps Use-Cases and Business Priorities: Customer Satisfaction Data
VoiceOps works with different mediums / channels such as Phone Calls.
VoiceOps's features include Recording, and Voice Transcription. and VoiceOps support capabilities include AI Powered, Phone Support, Email Support, etc. also VoiceOps analytics capabilities include Analytics, and Custom Reports.
Reviews
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent." - Greg
VoiceOps, Salesken, Firefiles.ai, Gong, Call Center Software, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
VoiceOps transforms call center data into actionable coaching insights. The platform enhances measurable outcomes through effective coaching enablement.
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Education
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
VoiceOps is popular in Real Estate, Education, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on VoiceOps Use Cases
How can VoiceOps optimize your Sales Coaching Workflow?
How can VoiceOps optimize your Contact Center Performance Management Workflow?
How can VoiceOps enhance your Sales Call Management process?
How efficiently Does VoiceOps manage your Tracking & Monitoring Communications?
Why is VoiceOps the best choice for Sales Review & Feedback?
29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
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|
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
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This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Jon Santefort Sales Manager Homelight |
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
|
Paul Fairbrother Senior Team Lead Weebly |
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
Video
Working with VoiceOps for better coaching
Peers used VoiceOps for sales coaching and contact center performance management
VoiceOps Competitors
VoiceOps Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
VoiceOps Profile
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
SERIES A
