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VoiceOps

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(496 Reviews, Testimonials & Expert Opinions)
(496 Reviews, Testimonials & Expert Opinions)

AI coaching and training platform for call centers

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About VoiceOps

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.

Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.

Evaluating VoiceOps for your Sales Coaching need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 496 insights from peers and experts who used VoiceOps to help you determine how well it fits your Sales Coaching needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well VoiceOps solves your Sales Coaching needs.

Peer and Expert Opinions
for VoiceOps

Goals

Increase sales & revenue and adopt sales best practices are the most popular goals peers achieved using VoiceOps .

Other goals:

  • improve sales team effectiveness
See all goals See less goals

Channels

It is the best suited for phone calls, e-mail, offline, channels.

Processes

Peers recommend sales coaching, contact center performance management, sales call management, as the business processes that they have been most satisfied while using VoiceOps .

Read Peer and Expert Experience for Business Use Cases

Sales coaching With Phone calls

Contact center performance management With Phone calls and E mail

Sales call management With Phone calls

Call transcription With Phone calls

Call recording With Phone calls

Call scoring With Phone calls

Call analytics With Phone calls

Communication management With Phone calls and E mail

Sending & publishing communications With E mail and Phone calls

Tracking & monitoring communications With Phone calls

Sales review & feedback With Phone calls

Upselling With Phone calls

Training & onboarding

Cross selling

See allless Activities

Popular Business Setting
for VoiceOps

Top Industries

  • Real Estate
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used VoiceOps to Increase sales & revenue and adopt sales best practices

Verify if it works for you

Peer and Expert Opinion on Features
for VoiceOps

  • Low
  • Medium
  • High

Recording

Voice transcription

IT and Other Capabilities
for VoiceOps

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Email Support

Phone Support

24/7 Support

Chat Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

Vendor Profile Details

Company Name VoiceOps
Company Website https://voiceops.com/
HQ Location
Employees 11-50
Financials Series A