VoiceOps Overview

VoiceOps transforms call center data into actionable coaching insights. The platform enhances measurable outcomes through effective coaching enablement.

Use Cases

Customers recommend Sales Coaching, Contact Center Performance Management, Sales Call Management, as the business use cases that they have been most satisfied with while using VoiceOps.

Other use cases:

  • Tracking & Monitoring Communications
  • Sales Review & Feedback
  • Lead Analytics
  • Training & Onboarding
  • Cross Selling
  • Upselling
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using VoiceOps.

Other priorities:

  • Improve Sales Team Effectiveness
  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Achieve Consistent Sales Process
  • Enhance Customer Relationships
See all business priorities See less business priorities

VoiceOps Use-Cases and Business Priorities: Customer Satisfaction Data

VoiceOps works with different mediums / channels such as Phone Calls,

VoiceOps's features include Recording, and Voice Transcription.

Reviews

"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent." - Greg

VoiceOps, Dialpad Sell, CallSource, VirtualLogger, Call Center Software, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VoiceOps

Top Industries

  • Real Estate
  • Education
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

VoiceOps is popular in Real Estate, Education, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on VoiceOps Use Cases

Why is VoiceOps the best choice for Sales Coaching?

What Are the key features of VoiceOps for Contact Center Performance Management?

How can VoiceOps enhance your Sales Call Management process?

How efficiently Does VoiceOps manage your Tracking & Monitoring Communications?

How can VoiceOps enhance your Sales Review & Feedback process?

17+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
VoiceOps testimonial

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg
VoiceOps testimonial

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort
VoiceOps testimonial

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher
CUSTOMERS TESTIMONIALS
VoiceOps testimonial

Greg

Manager of Employee Development

Penn Foster

A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent.

Testimonial By Greg
VoiceOps testimonial

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort
VoiceOps testimonial

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher

Video

Working with VoiceOps for better coaching

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Peers used VoiceOps for sales coaching and contact center performance management

VoiceOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)

Software Failure Risk Guidance

?

for VoiceOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

VoiceOps Profile

Company Name

VoiceOps

Company Website

https://voiceops.com/

HQ Location

Employees

11-50

Financials

SERIES A