About VoiceOps
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well VoiceOps solves your Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using VoiceOps.
Use Cases
Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using VoiceOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls |
4.91/5 ★ |
"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by David H, Networks Curator, Professional Training & Coaching |
| call recording |
4.88/5 ★ |
|
| call transcription |
4.87/5 ★ |
|
| call scoring |
4.16/5 ★ |
|
| call analytics |
4.04/5 ★ |
|
| call searching |
3.40/5 ★ |
|
| Contact Center Performance Management with Phone Calls and E-Mail |
4.80/5 ★ |
"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls |
4.91/5 ★ |
"...VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete...." Peer review by Aaron F, Co Founder / CEO, Computer Software |
|
| Sales Call Management with Phone Calls |
4.96/5 ★ |
"...This has provided that clarity, and we no longer have to listen to hours of call recordings...." Peer review by David H, Networks Curator, Professional Training & Coaching |
|
| call recording |
4.96/5 ★ |
| call transcription |
4.96/5 ★ |
| call scoring |
4.96/5 ★ |
| call analytics |
4.96/5 ★ |
| call searching |
4.96/5 ★ |
| Contact Center Performance Management with Phone Calls and E-Mail |
4.80/5 ★ |
"...VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team...." Peer review |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 342 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
|
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
|
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Paul Fairbrother Senior Team Lead Weebly |
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
Jon Santefort Sales Manager Homelight |
Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort |
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Computer Software
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VoiceOps to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for VoiceOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (15) |
| Voice transcription | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (15) |
| Voice transcription | Read Reviews (15) |
IT and Other Capabilities
for VoiceOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (20) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Failure Risk Guidance Security Report
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
Vendor Profile Details
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
Series A
