VoiceOps Overview

This is a summary of the comprehensive capabilities and benefits of VoiceOps based on over 366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

VoiceOps, Dialpad Sell, CallSource, VirtualLogger, Call Center Software, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if VoiceOps is right for your needs? Our Cuspera AI engine can evaluate how VoiceOps fits your specific business needs, industry, and context. Get your personalized assessment report today.

VoiceOps supports business activities such as:

  • Sales Coaching
  • Contact Center Performance Management
  • Sales Call Management
  • Tracking & Monitoring Communications
  • Sales Review & Feedback

VoiceOps can help you with many business goals, such as Increase Sales & Revenue, Improve ROI, Improve Sales Team Effectiveness, Acquire Customers, Adopt Sales Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, VoiceOps's capabilities include Recording, and Voice Transcription.

VoiceOps Real Estate Vertical is its biggest customer base.

Reviews

"It s the best training tool I have ever seen. " - Andy Groher

VoiceOps Reviews

29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities peers achieved using VoiceOps.

Other priorities:

  • Improve Sales Team Effectiveness
  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Achieve Consistent Sales Process
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Contact Center Performance Management , Sales Call Management , as the business use cases that they have been most satisfied while using VoiceOps.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching with Phone Calls

4.93/5

Read Reviews (113)

"...A VoiceOps blog about making coaching your call center's superpower. ..." Coaching Enablement Resources
Contact Center Performance Management with Phone Calls

4.83/5

Read Reviews (46)

"...With VoiceOps, call center managers can identify specific sales behaviors that need reinforcing, and provide direct coaching and guidance via the VoiceOps workflow software...." Better Coaching, Better Sales: Our Investment In VoiceOps
Sales Call Management with Phone Calls

4.96/5

Read Reviews (40)

"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set...." VoiceOps raises $9M to help companies coach their call center reps
call recording

4.89/5

Read Reviews (19)

"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...."
call transcription

4.85/5

Read Reviews (15)

"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set. ..."
call scoring

4.16/5

Read Reviews (2)

"...If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable...."
call analytics

4.04/5

Read Reviews (2)

"...VoiceOps is a best-in-class product that transcribes conversations and provides coachable call analytics for sales teams...."
PEER EXPERIENCES
Sales Coaching with Phone Calls

4.93/5

Read Reviews (113)

"...A VoiceOps blog about making coaching your call center's superpower. ..." Coaching Enablement Resources
Contact Center Performance Management with Phone Calls

4.83/5

Read Reviews (46)

"...With VoiceOps, call center managers can identify specific sales behaviors that need reinforcing, and provide direct coaching and guidance via the VoiceOps workflow software...." Better Coaching, Better Sales: Our Investment In VoiceOps
Sales Call Management with Phone Calls

4.96/5

Read Reviews (40)

"...The startup then uses an AI-powered system to analyze and transcribe the sales calls and evaluates how often sales people adhered to the guideline their managers had set...." VoiceOps raises $9M to help companies coach their call center reps
call recording

4.96/5

Read Reviews (19)

call transcription

4.96/5

Read Reviews (15)

call scoring

4.96/5

Read Reviews (2)

call analytics

4.96/5

Read Reviews (2)

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 366 insights from peers and experts to help you assess how these VoiceOps use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
VoiceOps testimonial

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher
VoiceOps testimonial

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort
VoiceOps testimonial

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother
CUSTOMERS TESTIMONIALS
VoiceOps testimonial

Andy Groher

Senior Sales & Ops

Funding Circle

It s the best training tool I have ever seen. Testimonial By Andy Groher
VoiceOps testimonial

Jon Santefort

Sales Manager

Homelight

Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far. Testimonial By Jon Santefort
VoiceOps testimonial

Paul Fairbrother

Senior Team Lead

Weebly

This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother

Video

Working with VoiceOps for better coaching

Video Thumbnail

Popular Business Setting

for VoiceOps

Top Industries

  • Real Estate
  • Education
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used VoiceOps to Increase sales & revenue and Improve ROI

Peer and Expert Opinion on Features

for VoiceOps

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.86/5

Read Reviews (16)
Voice transcription

4.82/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Recording

4.86/5

Read Reviews (16)
Voice transcription

4.82/5

Read Reviews (13)

IT and Other Capabilities

for VoiceOps

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (20)
Data Export

4.67/5

Read Reviews (17)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (20)
Data Export

4.67/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.86/5

Read Reviews (18)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.07/5

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.86/5

Read Reviews (18)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.16/5

Read Reviews (3)
24/7 Support

4.07/5

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.90/5

Read Reviews (30)
Analytics

4.84/5

Read Reviews (27)
Custom Reports

4.57/5

Read Reviews (15)

Software Failure Risk Guidance

?

for VoiceOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceOps

Vendor Profile Details

Company Name

VoiceOps

Company Website

https://voiceops.com/

HQ Location

Employees

11-50

Financials

SERIES A