Call Center Software Overview

Call-center-software from Voicent offers top-tier solutions for workforce optimization. A free trial is available for those who sign up quickly.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Call Center Software.

Other use cases:

  • Coaching
  • Campaign Monitoring
  • Telemarketing
  • Engagement Management
  • Workflow Management
  • Advertisement
  • Lead Management
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Business Priorities

Improve Stakeholder Relations and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Call Center Software.

Other priorities:

  • Enhance Customer Relationships
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Call Center Software Use-Cases and Business Priorities: Customer Satisfaction Data

Call Center Software works with different mediums / channels such as Phone Calls.

Call Center Software's features include Recording, Dashboard, and Predictive Dialer. and Call Center Software support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Call Center Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our call center manager enjoyed being able to customize reports for the specific data they were looking for...." Peer review by Verified Reviewer, 51-200 employees

Call Center Software, VoiceOps, Dialpad Sell, CallSource, VirtualLogger, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Call Center Software

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Consumer Goods

Popular in

  • Small Business
  • Mid Market

Call Center Software is popular in Marketing And Advertising, Financial Services, and Consumer Goods and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Call Center Software Use Cases

Why is Call Center Software the best choice for Helpdesk Management?

What solutions does Call Center Software provide for Sales Call Management?

How does Call Center Software address your Communication Management Challenges?

How can Call Center Software optimize your Coaching Workflow?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Call Center Software solved their Contact Center Software needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Automotive

CASE STUDY Sunrise Toyota

Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm appointments. This work was slow and kept them from other important tasks. They st...arted using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.

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Government Administration

CASE STUDY Candidates in Los Altos Hills, California

Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one, which took too much time. They used Voicent Auto Dialer to automate calls and... texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.

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Financial Services

CASE STUDY Bryant Hodge & Associates LLC

Bryant Hodge & Associates LLC had a slow debt collection process using old phone equipment. Agents had to call people by hand. They needed a better way that worked with their current software. They c...hose Voicent for SMS texting and Predictive Dialing. The new system let them import data easily and start calls fast. They could track calls and send texts quickly. After switching, they made four times more calls and their agents worked better.

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Pharmaceuticals

CASE STUDY Sanofi

Sanofi had trouble reaching customers using other auto dialer systems. Their old systems did not send all calls or work well. They needed a better way to tell people about their health products. Sano...fi tried Voicent’s Auto Dialer and liked the one-time fee and easy setup. They made 903,000 calls and spent 2.2 million hours using the system. Sanofi’s sales team found Voicent to be the best dialer they have used.

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Financial Services

CASE STUDY iHome Easy Credit

iHome Easy Credit wanted to help more people fix their credit and qualify for loans. They needed a way to reach more customers and grow their business on a small budget. They used Voicent's Broadcast... by SMS to send out many text messages and calls. The software helped them market faster and track results. They sent 590,000 texts and spent 1.1 million hours using the system. The CEO said their business runs much smoother with Voicent.

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Insurance

CASE STUDY JSB Insurance Services

JSB Insurance Services had problems with their old online dialing service. It was risky because they had to upload private client data. They wanted a safer and better way to call prospects. They swit...ched to Voicent's Predictive Dialer software. The new system made agents more productive by auto dialing and handling voicemails. The CEO said the software saved and grew the business. JSB Insurance Services now closes more deals and works more efficiently.

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lightning

Peers used Call Center Software for helpdesk management and sales call management

Call Center Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Call Center Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Call Center Software

Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE