Call Center Software Overview

Call-center-software from Voicent offers top-tier solutions for workforce optimization. A free trial is available for those who sign up quickly.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Call Center Software.

Other use cases:

  • Coaching
  • Campaign Monitoring
  • Telemarketing
  • Engagement Management
  • Workflow Management
  • Advertisement
  • Lead Management
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Business Priorities

Improve Stakeholder Relations and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Call Center Software.

Other priorities:

  • Enhance Customer Relationships
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Call Center Software Use-Cases and Business Priorities: Customer Satisfaction Data

Call Center Software works with different mediums / channels such as Phone Calls,

Call Center Software's features include Recording, Dashboard, and Predictive Dialer.

Reviews

"...A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer...." Peer review from Voicent Communications

Call Center Software, Dialpad Sell, VoiceOps, CallSource, VirtualLogger, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Call Center Software

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Consumer Goods

Popular in

  • Small Business
  • Mid Market

Call Center Software is popular in Marketing And Advertising, Financial Services, and Consumer Goods and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Call Center Software Use Cases

What makes Call Center Software ideal for Helpdesk Management?

Call Center Software offers a broad range of features to manage various aspects of call center operations. The software includes tools for call handling, agent management, and reporting. Call Center Software enables businesses to improve efficiency and profitability.
"...Call Center Software covers from sales to telecommunications management...." Peer review from Enterprise Communications

What solutions does Call Center Software provide for Sales Call Management?

Call Center Software provides real-time and recorded call monitoring. It enables managers to customize reports and monitor agents and phone lines for recording and coaching. This software integrates with other components to create a complete call center solution. However, call search is limited to phone number only.
"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve M., President

How efficiently Does Call Center Software manage your Communication Management?

How can Call Center Software enhance your Coaching process?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Call Center Software solved their Contact Center Software needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

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Peers used Call Center Software for helpdesk management and sales call management

Call Center Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5

Read Reviews (7)
Custom Reports

4.31/5

Read Reviews (18)
Analytics

3.42/5

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5

Read Reviews (7)
Custom Reports

4.31/5

Read Reviews (18)
Analytics

3.42/5

Read Reviews (1)

Software Failure Risk Guidance

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for Call Center Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Call Center Software

Voicent Communications Profile

Company Name

Voicent Communications

Company Website

http://www.voicent.com/

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Financials

PRIVATE