Call Center Software Overview

Call-center-software from Voicent offers top-tier solutions for workforce optimization. A free trial is available for those who sign up quickly.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Call Center Software.

Other use cases:

  • Coaching
  • Campaign Monitoring
  • Telemarketing
  • Engagement Management
  • Workflow Management
  • Advertisement
  • Lead Management
See all use cases See less use cases

Business Priorities

Improve Stakeholder Relations and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Call Center Software.

Other priorities:

  • Enhance Customer Relationships
See all business priorities See less business priorities

Call Center Software Use-Cases and Business Priorities: Customer Satisfaction Data

Call Center Software works with different mediums / channels such as Phone Calls.

Call Center Software's features include Recording, Dashboard, and Predictive Dialer. and Call Center Software support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Call Center Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools...." Peer review by Jane H.

Peer review evidence (same sources as the product rating summary)

"...The product is solid and has all the features you would need to run your call center or small business...." Peer review by Jordan A.
"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve M., President
"...A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer...." Peer review from Voicent Communications

Call Center Software, VoiceOps, Dialpad Sell, CallSource, VirtualLogger, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Call Center Software

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Consumer Goods

Popular in

  • Small Business
  • Mid Market

Call Center Software is popular in Marketing And Advertising, Financial Services, and Consumer Goods and is widely used by Small Business, and Mid Market,

Call Center Software Customer wins, Customer success stories, Case studies

What solutions does Call Center Software provide for Helpdesk Management?

What solutions does Call Center Software provide for Sales Call Management?

What solutions does Call Center Software provide for Communication Management?

How does Call Center Software address your Coaching Challenges?

11 buyers and buying teams have used Cuspera to assess how well Call Center Software solved their Contact Center Software needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Broker Resources, Inc. - Insurance - Small

Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old dialer, including bugs and high monthly fees. After switching to ...Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.

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SPi Global - Information Technology And Services - Very Large

Voicent Contact Center helped SPi Global automate over 4.8 million calls, saving 36 million hours. SPi Global used Voicent's CRM, Auto Dialer, and IVR tools to streamline call center operations. The ...platform enabled easy customization of call queues and scripts, improving agent efficiency. SPi Global reported a seamless transition and significant call quality improvements. Voicent's support and flexible features boosted customer satisfaction and operational results.

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Bryant Hodge & Associates LLC - Financial Services - Small

Voicent Predictive Dialer helped Bryant Hodge & Associates LLC automate debt collection. The agency switched from manual calls to automated SMS texting and predictive dialing. They imported creditor ...data easily and started campaigns fast. Call volume quadrupled and agent efficiency improved. The system tracked failed and disconnected numbers, boosting results for debt recovery.

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Broker Resources, Inc. - Insurance - Small

Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company switched to Voicent for its one-time purchase model and easy setup. Agent...s only needed a headset, computer, and internet to get started. The solution let them add more lines as needed, boosting productivity. The CEO reports high satisfaction with both the product and customer service.

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Sanofi - Pharmaceuticals - Very Large

Voicent's auto dialer helped Sanofi boost sales outreach. Sanofi struggled with other auto dialer systems that failed to deliver calls and results. With Voicent, they quickly set up campaigns, import...ed thousands of contacts, and used features like text-to-speech and pre-recorded messages. The software made their workday more productive and allowed multitasking. Press-1 campaigns worked, leading to more sales and better campaign control.

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iHome Easy Credit - Financial Services - Small

Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to reach clients fast, track call data, and handle inbound messages. C...all recording let them review service quality and adjust based on feedback. The CEO says Voicent made their business run smoother and recommends it for any business using VOIP.

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lightning

Peers used Call Center Software for helpdesk management and sales call management

Call Center Software Competitors

Call Center Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Call Center Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Call Center Software

Voicent Communications Inc. News

Product

Voicent Agent Dashboard Software for Outbound and Inbound Dialing

Voicent's Agent Dashboard is a versatile desktop tool integrated into various Voicent applications, enhancing call center operations. It functions as a softphone, campaign manager, and CRM tool, providing real-time call management and productivity insights. The software supports inbound and outbound dialing, offering features like CRM pop-ups and hands-free communication, and is available for free download globally.

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Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE