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Call Center Software: Reviews, Testimonials and Expert Opinions

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Call Center Software: Management Software | Voicent

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Call Center Software Overview

This is a summary of the comprehensive capabilities and benefits of Call Center Software based on over 227 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Call Center Software, Dialpad Sell, VoiceOps, CallSource, VirtualLogger, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Call Center Software is right for your needs? Our Cuspera AI engine can evaluate how Call Center Software fits your specific business needs, industry, and context. Get your personalized assessment report today.

Call Center Software supports business activities such as:

Helpdesk Management
Sales Call Management
Communication Management
Coaching
Campaign Monitoring

Call Center Software can help you with many business goals, such as Improve Stakeholder Relations, Increase Sales & Revenue, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs. As a solution, Call Center Software's capabilities include Recording, Dashboard, and Predictive Dialer.

Call Center Software Marketing and Advertising Vertical is its biggest customer base.

Reviews

"...It enables you to easily control your Call Center for maximum efficiency and profitability...." Call Center Software: Management Software

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Call Center Software solved their Contact Center Software needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Improve Stakeholder Relations and Increase Sales & Revenue are the most popular business priorities peers achieved using Call Center Software.

See all business priorities

Use Cases

Peers recommend Helpdesk Management , Sales Call Management , Communication Management , as the business use cases that they have been most satisfied while using Call Center Software.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls	4.91/5 ★ Read Reviews (28)	"...It enables you to easily control your Call Center for maximum efficiency and profitability...." Call Center Software: Management Software
Sales Call Management with Phone Calls	4.42/5 ★ Read Reviews (23)	"...From the Call Center Manager dashboard, you can select agents to monitor and phone lines to monitor for call recording and whisper coaching. ..." Call Center Software: Management Software
call recording	4.37/5 ★ Read Reviews (8)	"...Easy call monitoring and recording...." Call Center Software: Management Software
Communication Management with Phone Calls	4.47/5 ★ Read Reviews (9)	"...A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer...." Peer review from Voicent Communications
tracking & monitoring communications	4.31/5 ★ Read Reviews (7)	"...Easy call monitoring and recording...." Call Center Software: Management Software

PEER EXPERIENCES
Helpdesk Management with Phone Calls	4.91/5 ★ Read Reviews (28)
"...It enables you to easily control your Call Center for maximum efficiency and profitability...." Call Center Software: Management Software
Sales Call Management with Phone Calls	4.42/5 ★ Read Reviews (23)
"...From the Call Center Manager dashboard, you can select agents to monitor and phone lines to monitor for call recording and whisper coaching. ..." Call Center Software: Management Software
call recording	4.42/5 ★ Read Reviews (8)
Communication Management with Phone Calls	4.47/5 ★ Read Reviews (9)
"...A tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer...." Peer review from Voicent Communications
tracking & monitoring communications	4.47/5 ★ Read Reviews (7)

11+ more Business Use Cases

Our AI advisor, Wyz, harnessed 227 insights from peers and experts to help you assess how these Call Center Software use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends Call Center Software for

	Use Cases	Helpdesk Management , Sales Call Management , Communication Management
	Medium	Phone Calls
	Features	Recording, Dashboard, Predictive Dialer
	Business Priorities	Improve Stakeholder Relations, Increase Sales & Revenue, Enhance Customer Relationships
	Industries	Marketing And Advertising, Financial Services, Consumer Goods