Call Center Software Overview

Call-center-software from Voicent offers top-tier solutions for workforce optimization. A free trial is available for those who sign up quickly.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Call Center Software.

Other use cases:

  • Coaching
  • Campaign Monitoring
  • Telemarketing
  • Engagement Management
  • Workflow Management
  • Advertisement
  • Lead Management
See all use cases See less use cases

Business Priorities

Improve Stakeholder Relations and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Call Center Software.

Other priorities:

  • Enhance Customer Relationships
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Call Center Software Use-Cases and Business Priorities: Customer Satisfaction Data

Call Center Software works with different mediums / channels such as Phone Calls.

Call Center Software's features include Recording, Dashboard, and Predictive Dialer. and Call Center Software support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Call Center Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our call center manager enjoyed being able to customize reports for the specific data they were looking for...." Peer review by Verified Reviewer, 51-200 employees

Call Center Software, VoiceOps, Dialpad Sell, CallSource, VirtualLogger, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Call Center Software

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Consumer Goods

Popular in

  • Small Business
  • Mid Market

Call Center Software is popular in Marketing And Advertising, Financial Services, and Consumer Goods and is widely used by Small Business, and Mid Market,

Call Center Software Customer wins, Customer success stories, Case studies

How does Call Center Software facilitate Helpdesk Management?

How does Call Center Software address your Sales Call Management Challenges?

What Are the key features of Call Center Software for Communication Management?

How can Call Center Software enhance your Coaching process?

11 buyers and buying teams have used Cuspera to assess how well Call Center Software solved their Contact Center Software needs. Cuspera uses 227 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

City of Doral, Florida - Government Administration

The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents. They wanted to automate the system to save time and resources. They used Voicent...'s IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.

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Sunrise Toyota - Automotive

Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm appointments. This work was slow and kept them from other important tasks. They st...arted using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.

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JSB Insurance Services - Insurance

Voicent’s agent dialer helped JSB Insurance Services close sales faster. The company faced risks with online dialers that exposed client data. Voicent’s predictive dialer improved security and saved ...costs over time. Agent productivity increased by auto dialing and skipping no answers. The system lets agents leave voicemails and update statuses quickly. The CEO recommends Voicent for any business making 20+ calls a day.

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iHome Easy Credit - Financial Services

Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to reach clients quickly, track call data, and record calls for qualit...y. These features let them respond faster to customer needs and adjust their marketing. The CEO praised Voicent for making business operations smoother and more efficient.

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Candidates in Los Altos Hills, California - Government Administration

Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one, which took too much time. They used Voicent Auto Dialer to automate calls and... texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.

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City of Hollywood, Florida - Government Administration - Large

Voicent's Auto Dialer helped the City of Hollywood, Florida automate illegal street sign removal. The city faced recurring problems with snipe signs causing safety risks and manual removal inefficien...cies. The software placed automated calls to numbers on illegal signs, notifying violators and prompting fine payments. This solution increased productivity, outperformed live agents, and offered features like live-call transfer and touch-tone opt-out. The city benefited from a one-time purchase with no recurring fees.

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lightning

Peers used Call Center Software for helpdesk management and sales call management

Call Center Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (7)
Custom Reports

4.31/5 ★

Read Reviews (18)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Call Center Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Call Center Software

Voicent Communications Inc. News

Product

Voicent Agent Dashboard Software for Outbound and Inbound Dialing

Voicent's Agent Dashboard is a versatile desktop tool integrated into various Voicent applications, enhancing call center operations. It functions as a softphone, campaign manager, and CRM tool, providing real-time call management and productivity insights. The software supports inbound and outbound dialing, offering features like CRM pop-ups and hands-free communication, and is available for free download globally.

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Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE