Call Center Software: Use-Cases, Insights and Reviews | 2025 Cuspera

Voicent Auto Reminder helped Sunrise Toyota save hours each day by automating appointment confirmations. Staff now spend more time on customer satisfaction and sales, not phone calls. The software se...nds voice reminders and collects confirmations, reducing no-shows. Sunrise Toyota found the tool easy to use and highly customizable for different departments. Support from Voicent was helpful and knowledgeable.
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Voicent Contact Center helped SPi Global make over a million calls each month. SPi Global used Voicent's Auto Dialer and Call Center Manager to boost agent efficiency and improve call quality. The pl...atform's CRM and IVR tools required little training and no third-party integration. SPi Global saw a seamless transition and fast support from Voicent. Agents reported no call quality issues after switching to Voicent.
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Voicent's auto dialer helped Sanofi boost sales outreach. Sanofi struggled with unreliable auto dialer systems that failed to deliver calls and reach customers. After switching to Voicent, they quick...ly set up campaigns and sent hundreds of calls efficiently. The software's features, like text-to-speech and press-1 campaigns, made work more productive. Sanofi's sales team now reaches more people and increases sales with less manual effort.
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Voicent Auto Dialer helped the Los Altos Hills mayoral campaign reach 100% of homes in the town. The campaign automated calls and texts, saving hundreds of hours and letting staff focus on key tasks.... Volunteers no longer sent individual texts, making outreach faster and more effective. The campaign launched 50 to 80 campaigns monthly, each reaching thousands. Voicent's broadcast by phone and SMS tools improved event attendance and gave a personal touch to every call.
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Voicent's auto dialer and text broadcaster helped Los Altos Hills Mayor Candidate Craig Jones automate campaign outreach. Before, volunteers sent texts manually, which was slow and inefficient. With ...Voicent, the campaign launched 50 to 80 campaigns monthly, each reaching thousands. The platform made it easy to broadcast messages and reach nearly 100% of homes in the town. The software was affordable, easy to use, and saved hundreds of hours for the team.
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Voicent’s agent dialer helped JSB Insurance Services close sales faster. The company faced risks with online dialers that exposed client data. Voicent’s predictive dialer improved security and saved ...costs over time. Agent productivity increased by auto dialing and skipping no answers. The system lets agents leave voicemails and update statuses quickly. The CEO recommends Voicent for any business making 20+ calls a day.
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