VirtualLogger Overview
This is a summary of the comprehensive capabilities and benefits of VirtualLogger based on over 1046 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
VirtualLogger, MiaRec, XNSPY, ActivTrakâ„¢, Deputy, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if VirtualLogger is right for your needs? Our Cuspera AI engine can evaluate how VirtualLogger fits your specific business needs, industry, and context. Get your personalized assessment report today.
VirtualLogger supports business activities such as:
- Call Recording
- Helpdesk Management
- Communication Management
- Coaching
- Contact List Management
VirtualLogger can help you with many business goals, such as Improve ROI, Acquire Customers, Enhance Customer Relationships, Improve Stakeholder Relations, Launch New Products, etc. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, VirtualLogger's capabilities include Recording, Capture Screen, and Feedback Surveys.
VirtualLogger Computer Software Vertical is its biggest customer base.
Reviews
"...VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well VirtualLogger solved their Employee Monitoring needs. Cuspera uses 1046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities peers achieved using VirtualLogger.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using VirtualLogger.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.98/5 ★ |
"...VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis...." Peer review |
| Helpdesk Management with Phone Calls |
4.92/5 ★ |
"...We recently upgraded our call center and worked with VirtualLogger to ensure system compatibility, to monitor and record calls, as well as recording the screen of the worker and archiving that information if an event needs to be reviewed...." Peer review by Duane B., Computer Software |
| Communication Management with Phone Calls and E-Mail |
4.88/5 ★ |
"...We needed to track and record calls as they come in from our customers...." Peer review by Duane B., Computer Software |
| sending & publishing communications |
4.76/5 ★ |
"...To find out more about VirtualLogger, call 866-864-5376 or send an email to info@virtuallogger.com...." SaaS Call Recording for Contact Centers |
| tracking & monitoring communications |
4.78/5 ★ |
"...Tracking calls regarding getting people to the right places fast...." Peer review by Ruth G, Development Services Assistant |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.98/5 ★ |
"...VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis...." Peer review |
|
| Helpdesk Management with Phone Calls |
4.92/5 ★ |
"...We recently upgraded our call center and worked with VirtualLogger to ensure system compatibility, to monitor and record calls, as well as recording the screen of the worker and archiving that information if an event needs to be reviewed...." Peer review by Duane B., Computer Software |
|
| Communication Management with Phone Calls and E-Mail |
4.88/5 ★ |
"...We needed to track and record calls as they come in from our customers...." Peer review by Duane B., Computer Software |
|
| sending & publishing communications |
4.88/5 ★ |
| tracking & monitoring communications |
4.88/5 ★ |
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1046 insights from peers and experts to help you assess how these VirtualLogger use cases fit your Employee Monitoring needs.
Frequently Asked Questions(FAQ)
for VirtualLogger
What is VirtualLogger used for?
What are the top features of VirtualLogger?
Who uses VirtualLogger?
What are VirtualLogger alternatives?
Popular Business Setting
for VirtualLogger
Top Industries
- Computer Software
- Construction
Popular in
- Enterprise
- Small Business
- Mid Market
Peers used VirtualLogger to Improve ROI and Acquire customers
VirtualLogger Alternatives
Peer and Expert Opinion on Features
for VirtualLogger
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (242) |
| Capture screen | Read Reviews (23) |
| Feedback surveys | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (242) |
| Capture screen | Read Reviews (23) |
| Feedback surveys | Read Reviews (21) |
IT and Other Capabilities
for VirtualLogger
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (243) |
| Data Import | Read Reviews (247) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (243) |
| Data Import | Read Reviews (247) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (20) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (20) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for VirtualLogger
Overall Risk Meter
Top Failure Risks for VirtualLogger
Vendor Profile Details
Company Name
VirtualLogger
Company Website
http://www.virtuallogger.com/HQ Location
Employees
11-50
Social
Financials
NA
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