In this section, you will find
What is Employee Monitoring?
Key Benefits of Employee Monitoring Software
Key Features of Employee Monitoring Software
Buyer’s Guide - Guide to Choose Right Employee Monitoring Software
Learn how Employee Monitoring tools work and how to choose the right Employee Monitoring software
Updated By Cuspera
Last updated: Feb 17, 2021
The Employee Management Platform
Rippling is an Employee Management Platform that helps to effortlessly manage all the employee data and operations—onboarding, offboarding, and everything in between.
It helps to onboard new hires in 90 seconds. Digitally send, sign, and store every document. Assign tasks to new hires and managers and track them in one dashboard. Automate workflows and approval processes, also helps to create custom reports and graphs using every piece of employee data across the company.
Its key features include a unified employee database, Customizable reporting, Onboarding / Offboarding Automation, Customizable fields and alerts, Electronic Document Management, Customizable Position Management, Task Management, Customizable Policies, Workflow and Approval Automation and many more.
Vendor: Rippling
Company Size: 251-500
HQ Location: 2443 Fillmore St #380-7361, San Francisco, CA 94115
Employee Mentoring Software that drive employee engagement, development, and retention
MentorcliQ is an Employee Mentoring Software that helps organizations launch, support, and grow high-impact employee mentoring programs. It drives employee participation and satisfaction through an engaging user experience and supporting training resources also makes it easy to manage multiple mentoring and talent development programs from a single place.
It increases employee engagement and employee happiness among participants. Guide the employees through the entire employee life-cycle with mentoring programs that start with new employee on-boarding to high potential development to succession planning. Also, improves employee retention, saving customer turnover costs and securing top talent.
MentorcliQ manages, tracks, and scales the mentoring program from the intelligent proprietary matching algorithm to program-driven reports, and expert training and support. It provides easy access to mentoring for the employees that are working remotely and employees in different offices and locations using mentoring apps. It also supports virtual mentoring with no limitation on location, mentor, time with multiple program types to set up and manage.
Vendor: MentorcliQ
Company Size: 51-100
HQ Location: 595 S. 3rd Street Columbus, 43215 OH
Workforce analytics and productivity management software providing expert insights
ActivTrak™is a cloud-based workforce productivity and analytics software that collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. It allows businesses to gain insights on and improve employee productivity. It empowers people, increases productivity, reduces risk, and sparks healthy work habits.
It provides data-driven insights through intuitive reports and dashboards to improve workforce productivity and operational efficiency. It delivers visibility into how time is being spent across people, processes and technology, provides managers of remote teams with the insights to guide their team members to success, and monitors employee workflows and resource utilization for productivity and operational compliance.
Some of its features include dashboards for analysis of workforce productivity and operational efficiency, productivity reports, workforce insights, benchmarks and goals, activity classification, application and website usage, alarms, activity logs, integrations, real-time user activity, website blocking, and more.
There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak collected showed them that CSRs were opening multip...le applications just to service one customer.
Nick Coleman
CEO
Ship Sticks
Vendor: ActivTrak
Company Size: 11-50
HQ Location: 3101 Bee Cave Rd, Austin, Texas 78746, US
Financials: Series A
Weekdone Weekly Planning + Quarterly Objectives and Key Results ...
Weekdone is an online objective and key results (OKR) software that is designed to help managers set structured goals and long-term objectives for team members.
It offers users tools that enable them to prioritize important tasks and align their personal goals with those of the organization. It provides hassle-free weekly employee status reports and feedback systems, weekly planning to manage teams' goals, enabling company managers to know about their employees' current goals, accomplishments and problems and provide essential feedback respectively.
Weekdone facilitates integration with Zapier, which users can utilize to connect the platform with third-party applications such as Slack, JIRA, Asana, Basecamp and more.
Vendor: Weekdone
HQ Location: Ã?likooli 5-10, Tartu, Tartumaa 51014, EE
Digitize Employee Performance Management And Engagement
Synergita is employee performance and engagement management solution that helps companies in nurturing, engaging, and retaining their talents. It thrives to achieve high performance-driven growth. It enables organizations to automate the entire appraisal process and manage employee performance.
It provides continuous feedback and social recognition, set goals and performance appraisal schedules and track skill sets and career growth among employees at all levels. It features tools for 1:1 meetings, awards, peer recognition, etc. to help the workforce adhere to the company’s organizational culture with 360-degree rating mechanics.
Synergita assists employees in staying focused and giving them means to measure their progress with Objectives and Key Results (OKR) and SMART Goals management. It is helpful in building and maintaining an employee-first culture within the organization by learning the team's pulse and perceptions using effective surveys
Vendor: Synergita Software Pvt Ltd
Company Size: 51-100
HQ Location: 1200 Harger Rd, Ste 722, Oak Brook, Illinois, USA 60523, US
Employee scheduling software
Zoho Workerly is an employee scheduling software that enables agencies to manage their client and temp database, schedule jobs based on client requirements, generate timesheets and send out invoices all within a single interface. It is designed to empower workers with real-time notifications of new job assignments, as well as consent requests for new jobs.
It enables administrators to create, copy, clone and send timesheets to workers with details, such as worker name, total working hours, job details and time logs. Zoho Workerly's scheduling calendar allows staffing agents to view and organize temporary workers, clients and jobs on a centralized platform. Recruiters can generate, store and send invoices to candidates upon job completion and track payment processing status.
It comes with an API, which enables businesses to integrate with several internal and third-party solutions. It also provides iOS and Android mobile applications, allowing employees to manage operations remotely.
Vendor: Zoho Corporation
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: Private
Business Management App to monitor the employees with ease
Travelize is an Employee GPS Tracking Application that tracks an employee's exact location in one click. Travelize presents the enterprises with an Online Employee Monitoring Software experience. The application offers a very simple, elegant interface for monitoring employee work activity. Track field employee activity, generate reports, schedule meetings, and get real-time updates anytime. Its end-to-end service management software assists the users in each stage of service delivery, providing the opportunity to monitor the employee key performances like sales productivity, meeting updates, distance traveled for client place and so on.
Travelize provides opportunities to continuously monitor and improve the service offering and workforce performance. Track the employee's location, route covered, tasks completed, to do tasks. Schedule meetings and track the number of meetings attended by each employee. View the meetings and get details of the client's name, time of the meeting, address, contact number and also directions to reach there.
Key features include remote attendance, leave application, live tracking, meetings, leads, dealer management, travel claims, dashboard, customize, and cloud storage.
Vendor: Travelize
Company Size: 51-200
HQ Location: No.5, 1st floor, Racecourse Road, Bangalore, India
cognidox.com - Lean Document Management for Complex ...
Cognidox is a document management system that helps to streamline complex product development cycles. It improves visibility and control for the development process and entire business. It provides solutions for the high-tech, medical device, and life science product sectors.
It is easy to implement, helps seamlessly meet regulation and achieve quality standards, maps to the way users work. It provides highly integrated support for system engineering workflows and the product life cycle. It enables better product lifecycle management and knowledge transfer from developers to partners, clients and customers.
Its features include Document Control to store information about Audits, Change Control, Corrective and Preventive Actions, Product Quality, and more, flexible routing rules based on the type of request, document type and security profile, review and share documents, approved version of a document with every review comment and approval history and more.
Vendor: Cognidox
Company Size: 1-10
HQ Location: St John's Innovation Centre, Cambridge, CB4 0WS, GB
Employee monitoring is a method of monitoring activities of employees that are increasingly being used by companies globally whenever the employee’s core activities involve customer interactions.. Employee monitoring helps boost employee engagement, improve productivity, optimize inefficient workflows, and also helps detect and prevent data breaches. These insights are then analyzed to spot correlations, trends, and patterns to devise strategies and HR policies to improve business performance.
Employee monitoring gives a bird’s eye view of work done in and out of the office through various applications, reports, alerts, and timelines. These products allow companies to respond in an agile manner, shift to choose better and more effective methods, and pivot towards success. These tools are usually employed along with contact center software and can be used alongside live chat and call tracking products.
According to Market Research Future, the employee monitoring solution industry is estimated to reach US $3.84 billion by the end of 2023 with a CAGR of 22.6 percent.
Employee Monitoring Software is a means of helping businesses record aspects of employee-customer interactions and to supervise employee productivity. It covers a range of solutions like phone call logs, emails, social media interactions, and live chats to ensure that a company’s specific strategies, guidelines, and work quality are followed by their employees.
The main characteristics of an employee monitoring software are
- they must monitor employee phone and chat interactions with customers.
- oversee employee computers to ensure consistent and timely delivery of work.
- archive interactions for future quality reviews and reporting.
An important benefit of monitoring employees is to check their output and assess whether the work has been assigned to the right person. Employing the tools of the software, managers can check or mentor, and course-correct an employee.
By monitoring employee activity, companies can analyze employee behavior and identify poor performers, top performers, employees lacking initiative, disorganized staff, and those who are resistant to change. These inputs allow HR to maintain discipline and stay cost-effective by the reduction in overtime payments for idle work hours, minimization of unproductive behavior, and rearrangement of staff responsibilities.
Employee Monitoring Software gives timely performance reports and helps managers enhance employee performance with relevant feedback. The workforce tracking tool lets managers provide specific feedback and coach or mentor underperforming employees, and also recognize those who excel.
Employee Monitoring Software not only allows companies to track and control user activity but also ensures compliance with internal security codes, stipulations, and regulations, set by the company management.
Employee Monitoring Software lets firms create their policies, regulations, and language stipulations easily. Moreover, activity and schedule-based rules can be created to support specific compliance requirements like preventing unencrypted file transfers, limiting unauthorized logins, implementing audit trails and reporting, etc. With respect to data security, along with video and audio recordings, session recordings, immutable logs, alerts, and optional OCR (Optical Character Recognition) search, the software has powerful auditing tools that can locate insider threats and alert the management promptly.
While we aren’t interested in taking the “Big Brother” approach to monitoring an employee’s every move, we do recognize the inherent value of detecting patterns involving misappropriation of network and corporate resources.
Through employee monitoring, companies can track their employees’ internet usage, curbing the use of potentially dangerous websites and apps that could put the company’s system and data at risk.
It is reported that insider data breaches account for more than 60% of all data breaches. The software helps prevent data security breaches by identifying suspicious traffic, finding its source, and alerting key managers and team members when sensitive or confidential data is illicitly accessed by unauthorized personnel.
An Employee Monitoring Software gives complete visibility on not just employee activity but also remote employees, third-party vendors, and external contractors. Their online and offline activity is tracked through system-objects like web, keystrokes, network, searches, on-screen content, apps, emails, files, transfers, and downloads. Employees with access to this data can also get fair appraisals, bonuses, or other rewards because of their accuracy and focus on productivity.
Employee Monitoring Software automatically assigns tasks to employees based on their internet activity. It comes with a built-in scheduler that tracks attendance and sends alerts when employees deviate from a project. These and a range of project management tools ensure efficient management of project time.
Employee Monitoring Software is widely used in the Information Technology (IT), Finance & Accounting, HR sectors. It is also common in hospitality, architecture, law, retail and manufacturing. It is predominantly deployed in contact centers.
Just hearing the word surveillance for some employees will be immediately intimidating, especially since it all probably feels very unfamiliar and can seem like an invasion of privacy.
Employee Monitoring Software is most often used by managers of customer service teams to ensure that representatives or employees are giving their best at work and following company protocols. These solutions also help sales teams to implement new pitches and IT departments to roll out software infrastructure.
Additionally, call centre managers, information security analysts, compliance officers, risk managers, C-level executives and internal auditors, greatly benefit from the tools offered by the software.
Employee Monitoring Software offers a gamut of tools that help track employee productivity both online and offline. The software does this through monitoring of keystrokes, social media analysis, screenshots of employee screens in real-time, emails, print tracking, mouse activity, time logging, timesheets, etc.
We’re really far away from Big Brother, a productivity tool that engages employees and primarily sales forces and sales departments to provide a real time proprietary scoring system to their activity.
This feature allows company management to monitor the applications and websites that are used by employees. It also shows how much time was spent by the employee on these websites and also issues alerts if the sites are a threat to the company’s systems or data.
This feature lets a company’s management see every keystroke that their employee types whether it’s in emails, instant messages, Word Documents or online or via their customer service portals.
Employee Monitoring Software also lets companies see what their employees are working on in real-time. This is done by a tool that allows the manager to take a screenshot of the employee’s monitor and his or her multiple screens. It also records their monitored activity and gives a live view of the same.
With every organisation worried about the threat from data leaks, Employee Monitoring Software offers alerts when a pen drive or portable hard drive is inserted into a company computer or system. Print monitoring tracks the files that have been printed from every company computer.
This feature keeps a track of the employee’s time logged into the company’s system or devices and also generates attendance reports. Active time tracks the period during which an employee is typing on the computer or moving the mouse.
With advances in technology, AI is not only helping take the drudgery out of active monitoring but even making intelligent suggestions on how the efforts could be more efficient and aligned to business goals.
Employee Monitoring software leverages machine learning to intelligently monitor employee performance metrics and increase their productivity. Companies like Microsoft and Walmart have several patented technologies to understand employee relationships and monitor productivity. They do so by using AI to deliver KPIs to enhance employee efficiency. By understanding which metrics are measuring the work output of staff and keeping track of their KPIs, machine learning helps the software become more accurate in understanding performance versus metrics.
Another interesting way how machine learning technology is used to drive customer satisfaction can be found in Domino’s DOM Pizza Checker that is deployed in its Australia and New Zealand locations.
“DOM Pizza Checker uses advanced machine learning, artificial intelligence and sensor technology to identify pizza type, even topping distribution and correct toppings.”
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Employee Monitoring Software can be cloud based that provides capabilities that are easy to deploy without requiring extra infrastructure and specialist IT staff. This is suitable for companies that do not have specialized IT staff. However, many large scale companies might prefer on-premise models for extra data security and privacy.
Buyers are recommended to consider peer reviews and expert opinions that are extensively available on Cuspera before making buying decisions. Cuspera’s AI based engine guides you through the requirement process to help you choose the right software.
Go to CusperaSince Employee Monitoring Software collects sensitive data, and there are different classes of users within the organization, the software should provide necessary access control levels. Also it should have strong user authentication and authorization support.
It is extremely important for the software to support data privacy and security guidelines and also comply with local regulations. It is a key factor to assess the data that is collected is within those boundaries.
The software is normally deployed in companies with large scale employees, so the software should support the required scale and also provision for growth. Also it should support remote employees and diverse workspace requirements. As business goals evolve over the life cycle of a business, Employee Monitoring Software must offer scalability to allow monitoring tools to evolve as well. It should be able to accommodate more employees and additions of hardware and applications.
Given the scale of deployment, the software should be easy to deploy and configure. Also it should support diverse devices and environments, ease of deployment becomes a key factor for buying consideration.
Companies must opt for an Employee Monitoring Software that uses encryption to keep all its company and employee data secure. It must regularly perform ‘security audits’ that prevent sensitive data from leaving the company servers. They should also track and give alerts and notifications of security breaches that occur in the organisation.
With organisations spread across timelines and geographies, having a mobile app version of an Employee Monitoring software can help managers stay clued into employee behaviour and glean insights. Compatibility to mobiles ensures that it can be used anywhere and improves usages and adoption.
Employee information gathered through the software, could pose a serious threat of misuse and pose both legal and ethical dilemmas for the company. There is also the threat of personal information being turned over to government organisations for their surveillance measures that end up risking employee privacy.
Companies must be cognizant of regulations and laws governing electronic monitoring existing in the different geographies they operate in, failing which can leave them vulnerable to lawsuits. If legal implications of the user’s country are not considered before the purchase, then collecting personal information could constitute a basis for privacy violations and cause regulatory issues.
One of the key challenges in deploying the Employee Monitoring Software is that employees may feel devalued and find that the software has been intrusive or feel that their privacy has been violated. If employees are not taken into confidence, this may breed resentment and reduce employee morale and the line between work and home may start blurring due to constant employee monitoring.
Companies must co-opt employees into technology before monitoring begins. They must get consent from employees, ensure that only relevant data is captured and that they do not monitor people outside of working hours so as not to demoralise staff. Also acting on pure analytics without considering the ‘human effect’ could weaken the human resource efforts within the company.
An Employee Monitoring software tends to benefit businesses in both direct and indirect ways that include:
Employee Monitoring Software can help managers easily track the quality of response to customers and smoothen issues before they are escalated, thereby reducing the support call volume. By closing an online interaction satisfactorily, the support call volume can be drastically reduced, which leads to both time savings in hours, leaving employees to focus on productive work.
An MIT study found out that when restaurants began to monitor their employees, there was a revenue increase of 7%. With managers being able to monitor employee-customer interactions in real-time, they were able to take steps to optimise and save time. This, in turn, increases productivity and reduces the need for additional staff.
Employee Monitoring Software can prevent costs incurred by companies who have been hit by data breaches and time theft. As these tools show an employee’s computer activity, firms have clarity on how much time an employee has spent doing actual work.
At a time when internal data breaches and theft have become common, the software with its screenshot and app/website detection features helps check intrusions.
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The Employee Management Platform
Rippling is an Employee Management Platform that helps to effortlessly manage all the employee data and operations—onboarding, offboarding, and everything in between.
Vendor: Rippling
Company Size: 251-500
HQ Location: 2443 Fillmore St #380-7361, San Francisco, CA 94115
Employee Mentoring Software that drive employee engagement, development, and retention
MentorcliQ is an Employee Mentoring Software that helps organizations launch, support, and grow high-impact employee mentoring programs. It drives employee participation and satisfaction through an engaging user experience and supporting training resources also makes it easy to manage multiple mentoring and talent development programs from a single place.
Vendor: MentorcliQ
Company Size: 51-100
HQ Location: 595 S. 3rd Street Columbus, 43215 OH
An easy-to-use employee scheduling, timesheet & time clock software
Vendor: Deputy
Company Size: 251-500
HQ Location: 1-3 Smail St, Ultimo, NSW 2007, AU
Employee monitoring with time tracking, productivity measurement ...
Vendor: Berqun
Company Size: NA
HQ Location: Yildiz Technical University Teknopark D2 Blok No:102 , Istanbul, Esenler 34220, TR
Financials: Private
Workforce analytics and productivity management software providing expert insights
ActivTrak™is a cloud-based workforce productivity and analytics software that collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. It allows businesses to gain insights on and improve employee productivity. It empowers people, increases productivity, reduces risk, and sparks healthy work habits.
Vendor: ActivTrak
Company Size: 11-50
HQ Location: 3101 Bee Cave Rd, Austin, Texas 78746, US
Financials: Series A
Free Employee Computer Monitoring Software | Kickidler
Vendor: Kickidler
Company Size: 11-50
HQ Location: Vasilissis Freiderikis 9A, 1066, Nicosia, Cyprus.
Financials: Private
Computer Monitoring Software
Vendor: Teramind
Company Size: 501-1000
HQ Location: 19495 Biscayne Blvd, Suite 606, Aventura, FL 33180, US
Financials: Series A
BrowseControl - CurrentWare
Vendor: CurrentWare
Company Size: 11-50
HQ Location: Toronto, Ontario
Financials: Private
Numonix Interaction Recording & Quality Management
Vendor: Numonix
Company Size: 11-50
HQ Location: 2650 N Military Trail, Boca Raton, Florida 33431, US
Financials: Private
Workexaminer: Employee Monitoring Software for internet ...
Vendor: EfficientLab
Company Size: 01-10
HQ Location: Schorsa 46, Belgorod, Russia
Financials: Private
Calibre improves performance, productivity, and customer satisfaction..
Vendor: HigherGround
Company Size: 51-200
HQ Location: 21201 Victory Boulevard, Suite 105, Canoga Park, California 91303, US
Financials: Private
Weekdone Weekly Planning + Quarterly Objectives and Key Results ...
Weekdone is an online objective and key results (OKR) software that is designed to help managers set structured goals and long-term objectives for team members.
Vendor: Weekdone
HQ Location: Ã?likooli 5-10, Tartu, Tartumaa 51014, EE
Digitize Employee Performance Management And Engagement
Synergita is employee performance and engagement management solution that helps companies in nurturing, engaging, and retaining their talents. It thrives to achieve high performance-driven growth. It enables organizations to automate the entire appraisal process and manage employee performance.
Vendor: Synergita Software Pvt Ltd
Company Size: 51-100
HQ Location: 1200 Harger Rd, Ste 722, Oak Brook, Illinois, USA 60523, US
Employee scheduling software
Zoho Workerly is an employee scheduling software that enables agencies to manage their client and temp database, schedule jobs based on client requirements, generate timesheets and send out invoices all within a single interface. It is designed to empower workers with real-time notifications of new job assignments, as well as consent requests for new jobs.
Vendor: Zoho Corporation
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: Private
Best Employee Monitoring Software | CurrentWare BrowseReporter
Vendor: CurrentWare
Company Size: 11-50
HQ Location: Toronto, Ontario
Financials: Private
Telchemy | SQmediator® - Advanced Active/Passive ...
Vendor: Telchemy
Company Size: 11-50
HQ Location: 2905 Premiere Parkway, Suite 280, Duluth, GA 30097, US
Financials: Private
Employee Computer Monitoring Software. Remote monitor ...
Vendor: Refog
Company Size: NA
Financials: NA
VoIP call recording software | Voice call ...
Vendor: MiaRec
Company Size: 11-50
HQ Location: 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US
Business Management App to monitor the employees with ease
Travelize is an Employee GPS Tracking Application that tracks an employee's exact location in one click. Travelize presents the enterprises with an Online Employee Monitoring Software experience. The application offers a very simple, elegant interface for monitoring employee work activity. Track field employee activity, generate reports, schedule meetings, and get real-time updates anytime. Its end-to-end service management software assists the users in each stage of service delivery, providing the opportunity to monitor the employee key performances like sales productivity, meeting updates, distance traveled for client place and so on.
Vendor: Travelize
Company Size: 51-200
HQ Location: No.5, 1st floor, Racecourse Road, Bangalore, India
Employee Monitoring Software | InterGuard
Vendor: Awareness Technologies
Company Size: 11-50
HQ Location: 1391 Post Rd E, Westport, Connecticut 06880, US
Financials: Private
Aobo Keylogger for Mac OS X Professional - easemon.com
Vendor: Easemon.com
Company Size: NA
HQ Location: Horsham, PA
Financials: NA
OsMonitor Employee Monitoring Software for Windows
Vendor: Wangya Computer
Company Size: NA
HQ Location: W237N2920 Woodgate Road, Suite 100, Pewaukee, WI 53072, US
Financials: NA
cognidox.com - Lean Document Management for Complex ...
Cognidox is a document management system that helps to streamline complex product development cycles. It improves visibility and control for the development process and entire business. It provides solutions for the high-tech, medical device, and life science product sectors.
Vendor: Cognidox
Company Size: 1-10
HQ Location: St John's Innovation Centre, Cambridge, CB4 0WS, GB
RingCentral: All-in-One Phone, Team Messaging, Video Conferencing
Vendor: RingCentral
Founded: 2003
Company Size: 1001-5000
HQ Location: 20 Davis Drive Belmont, CA 94002, USA
Financials: IPO