MiaRec Overview
This is a summary of the comprehensive capabilities and benefits of MiaRec based on over 2611 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
MiaRec, VirtualLogger, XNSPY, ActivTrakâ„¢, Cerebral - Employee Monitoring & Productivity, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if MiaRec is right for your needs? Our Cuspera AI engine can evaluate how MiaRec fits your specific business needs, industry, and context. Get your personalized assessment report today.
MiaRec supports business activities such as:
- Sales Call Management
- Communication Management
- Engagement Management
- Contact List Management
- Generation Of New Leads
MiaRec can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Enhance Customer Relationships, Improve Efficiency, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls and Website for these needs. As a solution, MiaRec's capabilities include Recording, Live Monitoring, Capture Screen, etc.
MiaRec Information Technology and Services Vertical is its biggest customer base.
Reviews
"...MiaRec provides secure, reliable, features-rich call recording and quality management solutions for healthcare providers and insurers...." Call recording solution for healthcare
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Employee Monitoring needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using MiaRec.
Use Cases
Peers recommend Sales Call Management , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using MiaRec.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Sales Call Management with Phone Calls |
4.97/5 ★ |
"...MiaRec provides secure, reliable, features-rich call recording and quality management solutions for healthcare providers and insurers...." Call recording solution for healthcare |
call recording |
4.97/5 ★ |
"...MiaRec is a compliance call recording and quality management solution for unified communications...." Peer review |
call analytics |
4.62/5 ★ |
"...The MiaRec solutions also include a wide range of advanced features, enabling service providers to offer advanced contact center functionality such as Agent Evaluation, Live Monitoring, Screen Capture and Call Analytics...." Multi-tenant call recording solutions for BroadSoft BroadWorks platform |
call transcription |
4.29/5 ★ |
"...Full call transcript allows supervisors to easily review the conversation in question...." Speech Analytics |
call searching |
4.29/5 ★ |
"...Search millions of calls by any parameter, quickly and easily e.g., date, time, caller/callee number, agent s name - or simply type in a search term...." Features |
Communication Management with Phone Calls |
4.53/5 ★ |
"...Monitor trends and track individual or group performance improvement over time...." Agent evaluation / score cards |
tracking & monitoring communications |
4.37/5 ★ |
"...Monitor employees calls in real time to guide and support agents to deliver optimum customer service. ..." Features |
Engagement Management with Phone Calls |
4.73/5 ★ |
"...San Jose, CA, (09/17/17) MiaRec, Inc., a global provider of multi-tenant call recording and interaction management solutions, announced today they will be exhibiting at , October 22-25, taking place at the JW Marriott Phoenix Desert Ridge Resort & Spa, Phoenix, AZ. ..." News |
engaging and following up |
4.08/5 ★ |
"...Avaya ENGAGE 2018 brings you four days of workshops, inspirational speakers, and content experts to drive your digital transformation journey. ..." News |
PEER EXPERIENCES | |
---|---|
Sales Call Management with Phone Calls |
4.97/5 ★ |
"...MiaRec provides secure, reliable, features-rich call recording and quality management solutions for healthcare providers and insurers...." Call recording solution for healthcare |
|
call recording |
4.97/5 ★ |
call analytics |
4.97/5 ★ |
call transcription |
4.97/5 ★ |
call searching |
4.97/5 ★ |
Communication Management with Phone Calls |
4.53/5 ★ |
"...Monitor trends and track individual or group performance improvement over time...." Agent evaluation / score cards |
|
tracking & monitoring communications |
4.53/5 ★ |
Engagement Management with Phone Calls |
4.73/5 ★ |
"...San Jose, CA, (09/17/17) MiaRec, Inc., a global provider of multi-tenant call recording and interaction management solutions, announced today they will be exhibiting at , October 22-25, taking place at the JW Marriott Phoenix Desert Ridge Resort & Spa, Phoenix, AZ. ..." News |
|
engaging and following up |
4.73/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2611 insights from peers and experts to help you assess how these MiaRec use cases fit your Employee Monitoring needs.
Frequently Asked Questions(FAQ)
for MiaRec
What is MiaRec used for?
What are the top features of MiaRec?
What are MiaRec alternatives?
Where is MiaRec located?
Popular Business Setting
for MiaRec
Top Industries
- Information Technology and Services
Popular in
- Small Business
MiaRec Alternatives
Peer and Expert Opinion on Features
for MiaRec
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (622) |
Live monitoring | Read Reviews (19) |
Capture screen | Read Reviews (15) |
Dashboard | Read Reviews (5) |
Micro customer segmenting | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (622) |
Live monitoring | Read Reviews (19) |
Capture screen | Read Reviews (15) |
Dashboard | Read Reviews (5) |
Micro customer segmenting | Read Reviews (5) |
IT and Other Capabilities
for MiaRec
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (629) |
Data Import | Read Reviews (634) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (629) |
Data Import | Read Reviews (634) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (73) |
24/7 Support | Read Reviews (97) |
Email Support | Read Reviews (4) |
Chat Support | Read Reviews (4) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (73) |
24/7 Support | Read Reviews (97) |
Email Support | Read Reviews (4) |
Chat Support | Read Reviews (4) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Custom Reports | Read Reviews (37) |
Analytics | Read Reviews (38) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Custom Reports | Read Reviews (37) |
Analytics | Read Reviews (38) |
Software Failure Risk Guidance
?for MiaRec
Overall Risk Meter
Top Failure Risks for MiaRec
Vendor Profile Details
Company Name
MiaRec
Company Website
https://www.miarec.com/HQ Location
333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US
Employees
11-50
Social
Financials
PRIVATE