MiaRec Overview

MiaRec transforms how contact centers operate by leveraging conversational intelligence and automated quality management. This solution is perfect for teams aiming to enhance customer service and streamline operations. With MiaRec, users can gain insights into customer interactions, helping to refine agent performance and improve service delivery. The platform's Voice of the Customer (VOC) feature provides real-time feedback, enabling managers to make data-driven decisions. MiaRec's tools allow for efficient management of key performance indicators (KPIs), ensuring that contact centers run smoothly and effectively. By automating agent evaluations, MiaRec helps reduce overhead and improve accuracy, making it a valuable asset for any customer service team.

Use Cases

Customers recommend Sales Call Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using MiaRec.

Other use cases:

  • Contact List Management
  • Generation Of New Leads
  • Helpdesk Management
  • Trade Show Marketing
  • Coaching
  • Lifetime Value Management
  • Cross Selling
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using MiaRec.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Manage Risk
  • Scale Best Practices
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MiaRec Use-Cases and Business Priorities: Customer Satisfaction Data

MiaRec works with different mediums / channels such as Phone Calls. and Website.

MiaRec's features include Recording, Live Monitoring, Capture Screen, etc. and MiaRec support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also MiaRec analytics capabilities include Custom Reports, and Analytics.

Reviews

"...MiaRec is a compliance call recording and quality management solution for unified communications...." Peer review

Peer review evidence (same sources as the product rating summary)

"...MiaRec is a call recording solution for service providers and enterprises, using Sonus Session Border Controllers (SBC)...." Multi-tenant SIPREC call recording solutions for Sonus SBC
"...Cisco customers can benefit from award-winning interaction-management solutions from MiaRec, including: Call Recording...." Cisco Call Recording Solution for Unified Communication Manager and IP Phones
"...MiaRec Speech Analytics software allows one to search for key words and phrases in call recordings, providing more insights into customer interactions and helping uncover new opportunities for improving customer service...." Speech Analytics

MiaRec, Rippling, Novocall, MentorcliQ, Deputy, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MiaRec provides AI-powered automated quality management and voice analytics tools. Businesses can improve customer experience with MiaRec's solutions.

Popular Business Setting

for MiaRec

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

MiaRec is popular in Information Technology And Services, and is widely used by Small Business,

MiaRec Customer wins, Customer success stories, Case studies

What benefits does MiaRec offer for Sales Call Management?

How does MiaRec address your Communication Management Challenges?

How can MiaRec enhance your Engagement Management process?

How can MiaRec optimize your Contact List Management Workflow?

How efficiently Does MiaRec manage your Generation Of New Leads?

13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Conversational Intelligence needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Olympia Steel Buildings - Construction - Medium

McKees Rocks, USA

MiaRec helped Olympia Steel Buildings save over 1,700 hours each year by automating sales call reviews. Managers reduced call review time by 83% and improved objection handling by 12%. With AI-powere...d reports and summaries, sales leaders quickly spot coaching needs and missed opportunities. Integration with monday.com CRM made it easy to track sales conversations and follow up. Olympia now coaches reps faster and closes more deals with better sales insights.

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Cable Shopping Network - Retail - Small

Scottsdale, USA

MiaRec helped Cable Shopping Network cut new-hire onboarding time by up to 33%. The company moved from random call sampling to AI-powered compliance review across all sales calls. Managers now review... flagged calls in about 10 minutes daily, even as sales quadrupled. MiaRec surfaces risky language and supports faster coaching and corrective action. The solution enabled CSN to scale compliance and sales coaching without adding leadership headcount.

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Olympia Steel Buildings - Construction - Medium

McKees Rocks, USA

MiaRec helped Olympia Steel Buildings save over 1,700 hours each year by automating call reviews. Managers cut call review time by 83% using AI-powered summaries and daily reports. Objection handling... scores improved by 12%, rising from 3.3 to 3.7 out of 5. Sales leaders gained full visibility into every rep’s performance. Integration with monday.com CRM made coaching and follow-up easier for the whole team.

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Cable Shopping Network - Retail - Medium

Scottsdale, USA

MiaRec helped Cable Shopping Network cut new sales rep onboarding time by up to 33%. The company moved from random call sampling to AI-powered compliance review across every call. Managers now review... flagged calls in about 10 minutes daily, instead of searching through thousands. Sales quadrupled, but no extra sales leadership was needed. MiaRec's analytics improved compliance, coaching, and onboarding for the sales team.

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Advantage Reserve - Hospitality

MiaRec helped Advantage Reserve automate quality assurance for their hospitality contact center. Before MiaRec, only 10% of calls were reviewed, and manual QA took over 64 hours per month. With MiaRe...c, they now evaluate 100% of relevant calls automatically. Agent QA scores rose from 73% to 85%. The team saved over 800 hours per year by eliminating manual reviews and outsourced QA. Coaching and guest satisfaction improved with better visibility and analytics.

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isp.net - Internet

MiaRec's AI-powered Conversation Intelligence helped isp.net automate call evaluations in their contact center. Before MiaRec, isp.net manually reviewed only 5-10% of calls, leading to limited visibi...lity and inconsistent coaching. With MiaRec Auto QA, they now automatically evaluate 100% of relevant calls, saving over 52 days of manual work each year. isp.net gained a 900% increase in agent performance visibility and improved coaching with real-time, personalized feedback. The solution also helps flag at-risk customers and track marketing ROI through call analysis.

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Automated Quality Management with MiaRec

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Frequently Asked Questions (FAQ)

What buyers ask before choosing MiaRec

What is MiaRec used for?

MiaRec is a Conversational Intelligence Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Communication Management and Engagement Management .

What are the top features of MiaRec?

Recording, Live monitoring and Capture screen are some of the top features of MiaRec.

What are MiaRec alternatives?

Rippling, Novocall, MentorcliQ and Deputy are popular alternatives for MiaRec.

Where is MiaRec located?

MiaRec is headquartered at 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US.
lightning

Peers used MiaRec for sales call management and communication management

MiaRec Competitors

MiaRec Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)

Software Failure Risk Guidance

?

for MiaRec

Overall Risk Meter

Low Medium High

Top Failure Risks for MiaRec

MiaRec, Inc. News

Awards

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Customer Analytics

MiaRec has been recognized as a Core Performing Vendor on the CMP Research Prism for Customer Analytics. This recognition highlights MiaRec's capabilities in turning customer conversations into actionable insights using AI-powered analytics. The platform provides CX metrics such as CSAT and NPS directly from conversations, offering a scalable, survey-free approach to customer analytics.

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Product

MiaRec has Launched Its New AI Action Engine

MiaRec has launched its AI Action Engine, automating follow-up actions from customer conversation insights. This new feature enhances MiaRec's conversation analytics by enabling automatic actions based on customer intent and sentiment, reducing manual processes. It integrates with platforms like Zapier and CRM tools, supporting customer experience and revenue operations.

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Product

MiaRec Launches AI Action Engine for Automated CX Follow-Ups

MiaRec has launched the AI Action Engine, enhancing its conversational intelligence capabilities by automating follow-ups based on customer conversation insights. This new feature helps organizations improve customer experience and revenue operations by automatically triggering actions like personalized emails and proactive outreach, reducing manual effort. It integrates with platforms like Zapier and CRM tools, ensuring seamless execution and scaling across interactions.

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Product

MiaRec Launches AI Action Engine to Automate Follow-Ups from Customer ...

MiaRec has introduced the AI Action Engine, a new tool designed to automate follow-ups from customer interactions. This product aims to enhance customer engagement by streamlining communication processes and improving response times.

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MiaRec, Inc. Profile

Company Name

MiaRec, Inc.

Company Website

https://www.miarec.com/

HQ Location

333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US

Employees

11-50

Social

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Financials

PRIVATE