Cuspera Reviews

13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Employee Monitoring needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using MiaRec.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Manage Risk
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using MiaRec.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.97/5

Read Reviews (875)

"...Access call recordings anytime, anywhere with MiaRec s intuitive, user-friendly Web interface - no desktop software needed...." Features
call recording

4.97/5

Read Reviews (839)

"...Additionally, MiaRec supports flexible filters, that allow exclusion of some call scenarios from recording announcement...."
call analytics

4.62/5

Read Reviews (7)

"...The MiaRec solutions also include a wide range of advanced features, enabling service providers to offer advanced contact center functionality such as Agent Evaluation, Live Monitoring, Screen Capture and Call Analytics...."
call transcription

4.29/5

Read Reviews (3)

"...Full call transcript allows supervisors to easily review the conversation in question...."
call searching

4.29/5

Read Reviews (3)

"...Searching calls...."
Communication Management with Phone Calls

4.53/5

Read Reviews (33)

"...Call recording and monitoring: Proven benefits for contact-center industry...." Interaction management solutions for contact centers
tracking & monitoring communications

4.37/5

Read Reviews (13)

"...The MiaRec Call Recording and Monitoring solution ensures compliance with industry regulations and guarantees high reliability...."
Engagement Management with Phone Calls

4.73/5

Read Reviews (27)

"...MiaRec securely records and archives all customer interactions, to ensure compliance and risk mitigation, and improve patient care and business processes in your organization...." Call recording solution for healthcare
engaging and following up

4.08/5

Read Reviews (3)

"...Avaya ENGAGE 2018 brings you four days of workshops, inspirational speakers, and content experts to drive your digital transformation journey. ..."
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.97/5

Read Reviews (875)

"...Access call recordings anytime, anywhere with MiaRec s intuitive, user-friendly Web interface - no desktop software needed...." Features
call recording

4.97/5

Read Reviews (839)

call analytics

4.97/5

Read Reviews (7)

call transcription

4.97/5

Read Reviews (3)

call searching

4.97/5

Read Reviews (3)

Communication Management with Phone Calls

4.53/5

Read Reviews (33)

"...Call recording and monitoring: Proven benefits for contact-center industry...." Interaction management solutions for contact centers
tracking & monitoring communications

4.53/5

Read Reviews (13)

Engagement Management with Phone Calls

4.73/5

Read Reviews (27)

"...MiaRec securely records and archives all customer interactions, to ensure compliance and risk mitigation, and improve patient care and business processes in your organization...." Call recording solution for healthcare
engaging and following up

4.73/5

Read Reviews (3)

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2611 insights from peers and experts to help you assess how these MiaRec use cases fit your Employee Monitoring needs.

Frequently Asked Questions(FAQ)

for MiaRec

What is MiaRec used for?

MiaRec is a Employee Monitoring Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Communication Management and Engagement Management .

What are the top features of MiaRec?

Recording, Live monitoring and Capture screen are some of the top features of MiaRec.

What are MiaRec alternatives?

Where is MiaRec located?

MiaRec is headquartered at 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US.

Popular Business Setting

for MiaRec

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

Peers used MiaRec to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for MiaRec

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.89/5

Read Reviews (622)
Live monitoring

4.57/5

Read Reviews (19)
Capture screen

4.65/5

Read Reviews (15)
Dashboard

3.98/5

Read Reviews (5)
Micro customer segmenting

4.26/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

4.89/5

Read Reviews (622)
Live monitoring

4.57/5

Read Reviews (19)
Capture screen

4.65/5

Read Reviews (15)
Dashboard

3.98/5

Read Reviews (5)
Micro customer segmenting

4.26/5

Read Reviews (5)

IT and Other Capabilities

for MiaRec

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.89/5

Read Reviews (629)
Data Import

4.88/5

Read Reviews (634)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.89/5

Read Reviews (629)
Data Import

4.88/5

Read Reviews (634)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (73)
24/7 Support

4.80/5

Read Reviews (97)
Email Support

4.29/5

Read Reviews (4)
Chat Support

4.29/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (73)
24/7 Support

4.80/5

Read Reviews (97)
Email Support

4.29/5

Read Reviews (4)
Chat Support

4.29/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.29/5

Read Reviews (4)
Custom Reports

4.69/5

Read Reviews (37)
Analytics

4.69/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.29/5

Read Reviews (4)
Custom Reports

4.69/5

Read Reviews (37)
Analytics

4.69/5

Read Reviews (38)

Software Failure Risk Guidance

?

for MiaRec

Overall Risk Meter

Low Medium High

Top Failure Risks for MiaRec

Vendor Profile Details

Company Name

MiaRec

HQ Location

333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US

Employees

11-50

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