Product Business Settings

MiaRec is popular in Information Technology And Services industry and is widely used by Small Business.

MiaRec Product Overview

MiaRec transforms how contact centers operate by leveraging conversational intelligence and automated quality management. This solution is perfect for teams aiming to enhance customer service and streamline operations. With MiaRec, users can gain insights into customer interactions, helping to refine agent performance and improve service delivery. The platform's Voice of the Customer (VOC) feature provides real-time feedback, enabling managers to make data-driven decisions. MiaRec's tools allow for efficient management of key performance indicators (KPIs), ensuring that contact centers run smoothly and effectively. By automating agent evaluations, MiaRec helps reduce overhead and improve accuracy, making it a valuable asset for any customer service team.

How satisfied the customers are with MiaRec use-cases

Reviews

"...MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises...." Peer review from Duxoft

MiaRec Customer Insights, Testimonials and Case Studies

What solutions does MiaRec provide for Sales Call Management?

What Are the key features of MiaRec for Communication Management?

What benefits does MiaRec offer for Engagement Management?

How does MiaRec address your Contact List Management Challenges?

How does MiaRec facilitate Generation Of New Leads?

What is MiaRec used for?

MiaRec is a Employee Monitoring Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Communication Management and Engagement Management .

What are the top features of MiaRec?

Recording, Live monitoring and Capture screen are some of the top features of MiaRec.

What are MiaRec alternatives?

Rippling, Novocall, MentorcliQ and Deputy are popular alternatives for MiaRec.

Where is MiaRec located?

MiaRec is headquartered at 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US.

13 buyers and buying teams have used Cuspera to assess how well MiaRec solved their Employee Monitoring needs. Cuspera uses 2611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

Advantage Reserve - Hospitality

MiaRec helped Advantage Reserve automate quality assurance for their hospitality contact center. Before MiaRec, only 10% of calls were reviewed, and manual QA took over 64 hours per month. With MiaRe...c, they now evaluate 100% of relevant calls automatically. Agent QA scores rose from 73% to 85%. The team saved over 800 hours per year by eliminating manual reviews and outsourced QA. Coaching and guest satisfaction improved with better visibility and analytics.

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isp.net - Internet

MiaRec's AI-powered Conversation Intelligence helped isp.net automate call evaluations in their contact center. Before MiaRec, isp.net manually reviewed only 5-10% of calls, leading to limited visibi...lity and inconsistent coaching. With MiaRec Auto QA, they now automatically evaluate 100% of relevant calls, saving over 52 days of manual work each year. isp.net gained a 900% increase in agent performance visibility and improved coaching with real-time, personalized feedback. The solution also helps flag at-risk customers and track marketing ROI through call analysis.

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Automated Quality Management with MiaRec

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Peers used MiaRec for sales call management and communication management

MiaRec Competitors

MiaRec Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.29/5 ★

Read Reviews (4)
Custom Reports

4.69/5 ★

Read Reviews (37)
Analytics

4.69/5 ★

Read Reviews (38)

Software Failure Risk Guidance

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for MiaRec

Overall Risk Meter

Low Medium High

Top Failure Risks for MiaRec

MiaRec, Inc. News

Awards
 

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Automated QA/QM in CX Technology - EIN News

MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Automated QA/QM in CX Technology - EIN News

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Product
 

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

MiaRec has enhanced its AI-driven Auto Redaction feature, leveraging Machine Learning and Named Entity Recognition (NER) to improve data privacy and security in contact centers. This update offers higher accuracy in identifying Personally Identifiable Information (PII) and reduces both false negatives and positives. The feature integrates seamlessly with MiaRec's Workforce Optimization platform, enhancing compliance and reducing stress for agents and managers.

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Product
 

MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics - EIN News

MiaRec introduces MiaRec IMetrics, an AI-powered tool that transforms contact center analytics.

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Partnership
 

MiaRec and Webex Partner to Bring AI Features to Contact Centre Calls - UC Today

MiaRec and Webex have partnered to add AI features to contact center calls, enhancing call handling and customer service capabilities.

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MiaRec, Inc. Profile

Company Name

MiaRec, Inc.

Company Website

https://www.miarec.com/

HQ Location

333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US

Employees

11-50

Social

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Financials

PRIVATE