Novocall: Product updates, Customer stories, and Insights | 2026 Cuspera

Novocall's click-to-call solution helped Validus increase inbound call volume by 36%. Validus used to lose 30% of leads due to tedious web forms. Novocall made it easier for website visitors to conne...ct, reducing drop-off rates. Integration with Google Analytics let Validus track leads from ad campaigns and optimize ad spend. 20% of AdWord leads converted through Novocall, boosting leads and saving money.
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Novocall helped Tag Team Inc. solve the problem of losing leads from their website chat. The team used Novocall's click-to-call and TimeSync tools to engage inbound leads and schedule calls. The roun...d robin feature assigned calls to available reps, reducing missed calls and customer wait times. Tag Team now gets 30+ sales calls every month and keeps up with competitors. The system lets them track and return missed calls, making it easier to manage leads.
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Novocall helped SUTD admissions improve customer service and productivity. During peak application periods, SUTD faced many missed calls and manual scheduling. Novocall's click-to-call solution let t...he team engage with prospective students and route calls to available staff. Applicants could schedule calls at convenient times, reducing missed calls. The admissions team eliminated manual scheduling and improved the applicant experience. SUTD saw an increase in inbound calls and fewer complaints from applicants.
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Novocall helped Exabytes, a digital marketing agency, increase their inbound calls by over 300% each month. Exabytes used Novocall's click-to-call widget, call tracking, and TimeSync appointment sche...duling. The setup took only 10 minutes, much faster than other solutions. Inbound calls rose from about 10 to 30-40 per month, letting the sales team focus on warm leads. Novocall also made it easier to track ad campaign performance and schedule high-quality calls.
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Novocall helped White Jacobs & Associates increase inbound calls by over 600% each month. Before Novocall, WJA lost leads because their process was manual and slow. With Novocall’s click-to-call solu...tion, leads could connect instantly or schedule a callback. This led to a 45% increase in conversions and a 15% increase in revenue. Novocall also helped WJA keep up with leads during the COVID-19 pandemic and improved their referral business.
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Novocall helped EU Holidays improve their sales process. Before, many customers called after hours or waited for email replies, leading to missed calls and low website-to-call conversions. With Novoc...all's click-to-call widget, website visitors could request instant callbacks or schedule calls. This reduced missed calls and manual rescheduling. EU Holidays saw 100+ more successful sales calls, over 200 WhatsApp leads, a 10% faster sales response time, and a 20% increase in conversion rates.
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