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Novocall: Use-Cases, Insights and Reviews | 2026 Cuspera

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Callback and Call Scheduling Software Features | Novocall

Novocall Overview

Novocall addresses the challenge of capturing and nurturing leads for small to medium-sized businesses by offering a cloud-based business phone system. This solution facilitates the automation of cold call campaigns and provides detailed tracking of inbound calls, linking them to their marketing sources. The system integrates seamlessly with existing tools, enhancing lead conversion rates. Notably, businesses using Novocall's callback system have reported up to a 300% increase in inbound leads. By streamlining lead management and offering precise call tracking, Novocall enhances the effectiveness of marketing strategies, ultimately contributing to improved ROI for SMBs.

Use Cases

Customers recommend Sales Call Management, Engaging And Following Up, Communication Management, as the business use cases that they have been most satisfied with while using Novocall.

Other use cases:

Contact List Management
Generation Of New Leads
Lead Management
Capturing Leads
Social Media Analytics
Account Management
Advertisement

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Novocall.

Other priorities:

Enhance Customer Relationships
Enter New Markets Internationally Or Locally
Improve ROI
Launch New Products

See all business priorities See less business priorities

Novocall Use-Cases and Business Priorities: Customer Satisfaction Data

Novocall works with different mediums / channels such as Phone Calls. Website. Text SMS etc.

Novocall's features include Widgets, Personalization, Recording, etc. and Novocall support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Novocall analytics capabilities include Custom Reports, and Analytics.

Reviews

"...- Easy embedding of "callback widget" in Portal - Shorter time to conversion to customers when handling objections of website customers - "Auto dial to the succeeding agent" in case the first person is busy or not available...." Peer review by Verified Reviewer, Internet

Peer review evidence (same sources as the product rating summary)

"...Record your calls to check performance or manage disputes. ..." Click-to-Call Software

"...I am able to capture and convert web visitors by immediately following up with calls and sms...." Peer review by Rob B., CEO , Marketing and Advertising

"...Send them contextual messages before a call, or send them thank you messages with next steps...." Click-to-Call Software

Novocall, Aloware, Zendesk Sell, Cirrus Insight, Gryphon.ai, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Novocall's click-to-call software enables lead capture via website calls. Inbound leads are efficiently managed using Novocall's widget.

Popular Business Setting

for Novocall

Top Industries

Marketing and Advertising
Education
Internet

Popular in

Small Business
Mid Market
Enterprise

Novocall is popular in Marketing And Advertising, Education, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Novocall Customer wins, Customer success stories, Case studies

How can Novocall enhance your Sales Call Management process?

How does Novocall address your Engaging And Following Up Challenges?

How efficiently Does Novocall manage your Communication Management?

How does Novocall facilitate Contact List Management?

What makes Novocall ideal for Generation Of New Leads?

11 buyers and buying teams have used Cuspera to assess how well Novocall solved their Lead Generation needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.

White Jacobs & Associates - Financial Services - Small

Novocall's click-to-call solution helped White Jacobs & Associates boost inbound calls by 600%, from 15 to 90 per month. The firm saw a 45% increase in conversions and a 15% rise in revenue. Novocall... enabled instant engagement with leads, replacing slow web forms and improving customer experience. The callback widget also supported remote work and ensured no leads were lost during the COVID-19 pandemic.

RCC Graphic Designs - Design - Small

Novocall helped RCC Graphic Designs boost their clients' calls by 30%. The company used Novocall's click-to-call and call tracking solutions to track ad campaign performance and engage inbound leads.... They also used TimeSync to schedule calls and handle missed calls. As a result, they saw 20+ more calls per client and a 70% successful call rate. Novocall improved lead conversions and made it easier to follow up with prospects.

Supertripper - Information Technology And Services - Small

Novocall's click-to-call software helped Supertripper boost sales calls from 20 to 90 per month. Supertripper, a corporate travel management platform, struggled with slow lead engagement through form...s and email. Novocall enabled instant callbacks, letting the sales team connect with hot leads in seconds. Installation took just 2 minutes. The solution delivered consistent, cost-effective results every month.

iClick Media - Marketing And Advertising - Medium

Novocall helped iClick Media, a digital marketing agency, boost their client's leads by 16%. iClick Media used Novocall's click-to-call and call tracking solutions to track ad campaign performance. T...his unified their lead tracking and reporting. Features like instant callbacks and lead routing improved results. The agency saw clear value in Novocall's call management tools.

EU Holidays - Medium

Novocall's click-to-call widget helped EU Holidays get over 100 more inbound sales calls in a month. The travel agency faced low website-to-call conversions due to missed after-hours calls and manual... rescheduling. Novocall let website visitors request instant callbacks, reducing missed calls and streamlining the customer journey. Sales response times improved by 10%, and conversion rates increased by 20%. EU Holidays also saw over 200 new messages and WhatsApp leads from their website.

Exabytes - Marketing And Advertising - Medium

Novocall helped Exabytes boost inbound calls by over 300% each month. Exabytes, a digital marketing agency, struggled with complex call tracking tools and low lead volume. Novocall's click-to-call an...d call tracking solutions enabled a fast 10-minute setup and increased calls from 10 to 30-40 per month. The sales team shifted focus from outbound to nurturing inbound leads. TimeSync improved scheduling, leading to smoother workflows and more sales.