Teramind Overview

Teramind addresses critical business challenges by offering a solution to monitor and analyze employee behavior effectively. It helps organizations prevent insider threats and protect sensitive data through comprehensive workforce analytics. This platform provides complete visibility into employee activities, enabling the identification of potential risks before they escalate. Businesses can leverage Teramind's predictive analytics and data telemetry to enhance productivity and streamline operations. Its granular configurability allows tailored monitoring aligned with specific organizational policies. By delivering rapid insights, Teramind empowers decision-makers to optimize workforce management and improve overall business efficiency.

Use Cases

Customers recommend Communication Management, Contacts History, Engagement Management, as the business use cases that they have been most satisfied with while using Teramind.

Other use cases:

  • Lead Tracking
  • Lead Analytics
  • Sales Document Management
  • Social Media Analytics
  • Training & Onboarding
  • Trust Management
  • Workflow Management
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Business Priorities

Manage Risk and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Teramind.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Teramind Use-Cases and Business Priorities: Customer Satisfaction Data

Teramind works with different mediums / channels such as E-Mail. and Website.

Teramind's features include Recording, Alerts: Popups & Notifications, Dashboard, etc. and Teramind support capabilities include Chat Support, AI Powered, Email Support, etc. also Teramind analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I loved the idea of email tracking . ...." Peer review by Will C., LeaseFetcher Founder and Managing Director, Automotive

Teramind, Rippling, MentorcliQ, Deputy, Berqun, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Teramind offers comprehensive user behavior analytics for insider threat management and employee monitoring. It enhances data loss prevention and workplace productivity through detailed monitoring.

Popular Business Setting

for Teramind

Top Industries

  • Information Technology and Services
  • Mechanical or Industrial Engineering
  • Pharmaceuticals

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Teramind is popular in Information Technology And Services, Mechanical Or Industrial Engineering, and Pharmaceuticals and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Teramind Use Cases

How does Teramind address your Communication Management Challenges?

What solutions does Teramind provide for Contacts History?

How does Teramind address your Engagement Management Challenges?

What Are the key features of Teramind for Lead Tracking?

What solutions does Teramind provide for Lead Analytics?

11 buyers and buying teams have used Cuspera to assess how well Teramind solved their Employee Monitoring needs. Cuspera uses 4123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

Case Studies

CASE STUDY VIVA

Teramind helped VIVA improve remote workforce accountability for their virtual assistant services. VIVA used Teramind to monitor remote assistant activities and create detailed client reports. The so...lution gave VIVA strong transparency and evidence-based performance management. Custom reporting features helped VIVA build client trust and stand out in the virtual assistant market. VIVA now offers clients clear proof of service delivery, making their services more competitive.

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CASE STUDY Arrivia

Teramind helped Arrivia, a leading travel company, stop a data theft ring in their call centers. Arrivia used Teramind to catch employees building secret databases of customer information. The platfo...rm revealed that 50-60% of call center agents were manipulating activity tracking. Arrivia restructured operations and now catches 10-15 insider threats each year. Teramind also improved productivity and compliance with federal regulations.

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Non-Profit Organization Management

CASE STUDY Western Reserve Area Agency on Aging (WRAAA)

Teramind helped Western Reserve Area Agency on Aging manage their hybrid workforce. WRAAA struggled with disconnected monitoring systems and limited supervisor visibility. They used Teramind's on-pre...mise, hidden agent solution to track about 4,700 monthly activities. Supervisors now get clear productivity insights and can make data-driven decisions. The solution improved security and made it easier to spot risks and manage performance.

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Manufacturing

CASE STUDY leading aluminum manufacturing company

Teramind helped a leading aluminum manufacturing company improve security and productivity. The new IT admin found an old Teramind deployment and showed its value to leadership. Teramind revealed ins...ider threats and data theft attempts. The company reduced licenses from 150 to 70, saving costs. Teramind exposed a CFO spending eight hours a day on Facebook, leading to their termination.

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CASE STUDY Peak Support

Teramind helped Peak Support, a remote business process outsourcing company, improve employee engagement and security. Peak Support used Teramind to monitor performance and spot internal threats. The... solution gave managers better insight into workflows and helped them coach teams. Peak Support now maintains a 95% quality assurance score and long client relationships. Teramind made it easier for Peak Support to manage a distributed workforce.

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Consumer Services

CASE STUDY BRMS

Teramind helped BRMS improve productivity in a new hybrid work model. BRMS used Teramind to monitor employee activity and track login times and active hours. The solution gave managers clear data on ...work patterns and productivity. BRMS avoided unnecessary hiring by using analytics to optimize their current workforce. The company saved money and improved accountability with objective data from Teramind.

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Video

Teramind Overview Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for Teramind

What is Teramind used for?

Teramind is a Employee Monitoring Software mainly used by its customers to Manage Risk and Scale Best Practices by Communication Management, Contacts History and Engagement Management .

What are the top features of Teramind?

Recording, Alerts: popups & Notifications and Dashboard are some of the top features of Teramind.

Who uses Teramind?

Teramind is used by Information Technology And Services, Mechanical Or Industrial Engineering and Pharmaceuticals among other industries.

What are Teramind alternatives?

Rippling, MentorcliQ, Deputy and Berqun are popular alternatives for Teramind.

Where is Teramind located?

Teramind is headquartered at 19495 Biscayne Blvd, Suite 606, Aventura, FL 33180, US.
lightning

Peers used Teramind for communication management and contacts history

Teramind Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (6)
Analytics

4.35/5 ★

Read Reviews (175)
Custom Reports

4.22/5 ★

Read Reviews (430)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (6)
Analytics

4.35/5 ★

Read Reviews (175)
Custom Reports

4.22/5 ★

Read Reviews (430)

Software Failure Risk Guidance

?

for Teramind

Overall Risk Meter

Low Medium High

Top Failure Risks for Teramind

Teramind, Inc. News

Customer

Peak Support Case Study

Peak Support, a remote BPO company, implemented Teramind's monitoring solution to enhance productivity and security. The deployment improved performance monitoring, strengthened security measures, and provided better process visibility. Teramind's features like live screen monitoring and custom reporting facilitated targeted coaching and development. Peak Support plans to further utilize Teramind's capabilities for improved reporting and productivity categorization.

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Partnership

Teramind Advances Cloud Strategy with AWS Marketplace

Teramind has expanded its cloud strategy by making its SaaS platform available on AWS Marketplace and joining the AWS ISV Accelerate Program. This move simplifies procurement and enhances security for customers while providing Teramind with co-selling support and global marketing opportunities through AWS. These steps aim to boost adoption in regulated industries and support digital transformation efforts.

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Awards

High Performer Winter 2025

Teramind is recognized as a High Performer for Winter 2025, offering solutions in cybersecurity, compliance, insider risk management, and productivity. They provide services like behavior analysis and contact center optimization, and have a partnership program for managed services providers.

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Teramind, Inc. Profile

Company Name

Teramind, Inc.

Company Website

https://www.teramind.co/

HQ Location

19495 Biscayne Blvd, Suite 606, Aventura, FL 33180, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES A