Calibre Overview
This is a summary of the comprehensive capabilities and benefits of Calibre based on over 228 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Calibre, belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Calibre is right for your needs? Our Cuspera AI engine can evaluate how Calibre fits your specific business needs, industry, and context. Get your personalized assessment report today.
Calibre supports business activities such as:
- Call Recording
- Social Media Analytics
- Knowledge Management
- Helpdesk Management
- Sending & Publishing Communications
Calibre can help you with many business goals, such as Improve Efficiency, Scale Best Practices, Acquire Customers, and Improve Digital And Social Presence. It can help manage these activities if you use Phone Calls for these needs. As a solution, Calibre's capabilities include Recording, and Personalization.
Calibre Pharmaceuticals Vertical is its biggest customer base.
Reviews
"...HigherGround s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Calibre solved their Employee Monitoring needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.
Business Priorities
Improve Efficiency and Scale Best Practices are the most popular business priorities peers achieved using Calibre.
Use Cases
Peers recommend Call Recording , Social Media Analytics , Knowledge Management , as the business use cases that they have been most satisfied while using Calibre.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.90/5 ★ |
"...HigherGround s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers...." Peer review |
| Social Media Analytics with Phone Calls |
4.40/5 ★ |
"...The Calibre platform is designed to record, report, and analyze calls and associated multi-media interactions as well as provide management with superior training capability using quality assurance tools...." Call Recording System and Software |
| Knowledge Management |
4.34/5 ★ |
"...corresponding server help us manage our digital knowledge in an accessible way that all our users can access...." Peer review by Engineer in Research & Development |
| sharing knowledge |
3.42/5 ★ |
"...Calibre is the right tool if you have a a need for a shared knowledge management system whereby users can collectively access a shared pool of digital content...." Peer review by Engineer in Research & Development |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.90/5 ★ |
"...HigherGround s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers...." Peer review |
|
| Social Media Analytics with Phone Calls |
4.40/5 ★ |
"...The Calibre platform is designed to record, report, and analyze calls and associated multi-media interactions as well as provide management with superior training capability using quality assurance tools...." Call Recording System and Software |
|
| Knowledge Management |
4.34/5 ★ |
"...corresponding server help us manage our digital knowledge in an accessible way that all our users can access...." Peer review by Engineer in Research & Development |
|
| sharing knowledge |
4.34/5 ★ |
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 228 insights from peers and experts to help you assess how these Calibre use cases fit your Employee Monitoring needs.
Popular Business Setting
for Calibre
Top Industries
- Pharmaceuticals
- Research
- Non-Profit Organization Management
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used Calibre to Improve efficiency and Scale best practices
Peer and Expert Opinion on Features
for Calibre
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Calibre
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Calibre
Overall Risk Meter
Top Failure Risks for Calibre
Vendor Profile Details
Company Name
HigherGround
Company Website
https://www.higherground.com/HQ Location
21201 Victory Boulevard, Suite 105, Canoga Park, California 91303, US
Employees
51-200
Social
Financials
PRIVATE
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