Calibre Overview

Calibre is a premier call recording solution that converts interactions and metadata into actionable intelligence. It serves as a comprehensive business improvement tool.

Use Cases

Customers recommend Call Recording, Social Media Analytics, Knowledge Management, as the business use cases that they have been most satisfied with while using Calibre.

Other use cases:

  • Helpdesk Management
  • Sending & Publishing Communications
  • Measuring Customer Satisfaction
  • Competitive Intelligence
  • Coaching
  • Contract Management
  • Conversion Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Calibre.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
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Calibre Use-Cases and Business Priorities: Customer Satisfaction Data

Calibre works with different mediums / channels such as Phone Calls,

Calibre's features include Recording, and Personalization.

Reviews

"...Calibre is call center recording software from HigherGround, Inc.. Categories: Call Center Workforce Optimization...." Peer review

Calibre, belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Calibre

Top Industries

  • Pharmaceuticals
  • Research
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Calibre is popular in Pharmaceuticals, Research, and Non-Profit Organization Management and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on Calibre Use Cases

How efficiently Does Calibre manage your Call Recording?

Calibre records calls from multiple channels. It captures metadata associated with calls. It helps organizations make decisions.
"...It's easy to record calls and report on them...." Peer review by Verified Reviewer, Research

How does Calibre facilitate Social Media Analytics?

Calibre provides tools to record, analyze, and report on calls and multimedia interactions. The platform uses speech analytics to identify key words, phrases, and sentiment, which enhances quality assurance. Calibre's dashboard analytics enable users to customize reports, set thresholds, and receive automatic alerts.
"...The Calibre platform is designed to record, report, and analyze calls and associated multi-media interactions as well as provide management with superior training capability using quality assurance tools...." Call Recording System and Software

How does Calibre address your Knowledge Management Challenges?

How efficiently Does Calibre manage your Sending & Publishing Communications?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Calibre solved their Employee Monitoring needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

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Peers used Calibre for call recording and social media analytics

Calibre Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.95/5

Read Reviews (27)
Analytics

3.54/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.95/5

Read Reviews (27)
Analytics

3.54/5

Read Reviews (9)

Software Failure Risk Guidance

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for Calibre

Overall Risk Meter

Low Medium High

Top Failure Risks for Calibre

HigherGround Profile

Company Name

HigherGround

HQ Location

21201 Victory Boulevard, Suite 105, Canoga Park, California 91303, US

Employees

51-200

Social

Financials

PRIVATE