Balto Overview

Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.

Powered by AI, the tool offers Live Call Guidance, recommended talking points, and training for the team with the click of a button. The platform also has a data studio and dashboard suite.

The dashboard suite uses the data collected from all the calls and provides details on relevant questions or value propositions that will convert best, and how it can be further optimized. The data studio allows deep dive into the insights to help define call strategies.

Cuspera Reviews

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Balto.

Other priorities:

  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using Balto.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching with Phone Calls and Chat

4.03/5

Read Reviews (40)

"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...."
Sales Call Management with Phone Calls

4.89/5

Read Reviews (23)

"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...."
call analytics

4.34/5

Read Reviews (3)

"...Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A)..."
objection handling

4.24/5

Read Reviews (3)

"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...."
call scoring

4.08/5

Read Reviews (2)

"...See how Balto s Real-Time Platform guides agents, scores calls, analyzes what works and scales excellent conversations to your entire organization...."
call transcription

4.06/5

Read Reviews (2)

"...Balto transcribes your calls in order to analyze conversations and produce insights...."
Contact Center Performance Management with Phone Calls

4.87/5

Read Reviews (21)

"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources
PEER EXPERIENCES
Sales Coaching with Phone Calls and Chat

4.03/5

Read Reviews (40)

"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...." Peer review by Chalo S, Chalo Sembi
Sales Call Management with Phone Calls

4.89/5

Read Reviews (23)

"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...." Peer review by Amanda D, Customer Service Representative
call analytics

4.89/5

Read Reviews (3)

objection handling

4.89/5

Read Reviews (3)

call scoring

4.89/5

Read Reviews (2)

call transcription

4.89/5

Read Reviews (2)

Contact Center Performance Management with Phone Calls

4.87/5

Read Reviews (21)

"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Balto use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Martin To

Sales Development Manager

American Homes 4 Rent

Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To

Chaz Tedesco

Senior Systems Analyst

Momentum Solar

Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco

Rich Ackerman

Operations Analyst

MRS

Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman
CUSTOMERS TESTIMONIALS

Martin To

Sales Development Manager

American Homes 4 Rent

Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To

Chaz Tedesco

Senior Systems Analyst

Momentum Solar

Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco

Rich Ackerman

Operations Analyst

MRS

Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman

Popular Business Setting

for Balto

Top Industries

  • Oil & Energy
  • Financial Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Balto to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Balto

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.28/5

Read Reviews (18)
Dashboard

4.29/5

Read Reviews (9)
Recording

4.13/5

Read Reviews (7)
Feedback surveys

4.24/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.28/5

Read Reviews (18)
Dashboard

4.29/5

Read Reviews (9)
Recording

4.13/5

Read Reviews (7)
Feedback surveys

4.24/5

Read Reviews (7)

IT and Other Capabilities

for Balto

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5

Read Reviews (26)
Data Import

3.93/5

Read Reviews (37)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5

Read Reviews (26)
Data Import

3.93/5

Read Reviews (37)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (36)
Phone Support

4.42/5

Read Reviews (14)
Chat Support

4.26/5

Read Reviews (16)
Email Support

3.01/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (36)
Phone Support

4.42/5

Read Reviews (14)
Chat Support

4.26/5

Read Reviews (16)
Email Support

3.01/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.51/5

Read Reviews (17)
Analytics

4.47/5

Read Reviews (26)
Custom Reports

4.15/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.51/5

Read Reviews (17)
Analytics

4.47/5

Read Reviews (26)
Custom Reports

4.15/5

Read Reviews (38)

Software Failure Risk Guidance

?

for Balto

Overall Risk Meter

Low Medium High

Top Failure Risks for Balto

Vendor Profile Details

Company Name

Balto

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Financials

Seed