Balto Overview
Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.
Use Cases
Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.
Balto Use-Cases and Business Priorities: Customer Satisfaction Data
Balto works with different mediums / channels such as Phone Calls. and Chat.
Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.
Reviews
"Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward." - Chaz Tedesco
Peer review evidence (same sources as the product rating summary)
"...At Balto, we schedule team-wide peer coaching during our Monday morning sales meeting, when the entire sales team is in one place, and reps coordinate schedules on the spot...." Great Sales Habits Start with the Psychological Principle You Probably Forgot
"...Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity...." Testimonial by Chaz Tedesco, Senior Systems Analyst, Momentum Solar
"...This software helps analyze calls and gives instructions on the best thing to say to portray professionalism...." Peer review by Natalie T, Real Estate Agent
Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Balto Customer wins, Customer success stories, Case studies
What benefits does Balto offer for Sales Coaching?
How does Balto address your Sales Call Management Challenges?
How efficiently Does Balto manage your Contact Center Performance Management?
What solutions does Balto provide for Onboarding?
What Are the key features of Balto for Customer Feedback Management?
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Contact Center Software needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
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The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
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|
We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chaz Tedesco Senior Systems Analyst Momentum Solar |
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
Roger Weiss President CACi |
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
|
Brandon Tumber President Midwest Recovery Systems |
We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
Balto: AI-Powered Contact Center at Your Fingertips
Peers used Balto for sales coaching and sales call management
Balto Competitors
Balto Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Balto Software, Inc. News
Balto Launches Kodi: Contact Center Leaders have a New Way to Ask Anything, Find the Answer, and Put It to Work
Balto has launched Kodi, an AI tool designed for contact center leaders to transform data into actionable decisions. Kodi investigates issues, recommends changes, and executes approved actions using Balto's capabilities. It enhances performance, revenue, and compliance by integrating insights directly into contact center operations.
Balto Launches Kodi AI Coworker to Automate Contact Center Operations
Balto has launched Kodi, an AI coworker designed to automate decision-making and problem-solving for contact center management. Kodi helps leaders investigate issues, identify opportunities, and execute operational decisions, marking a significant expansion of Balto's AI-driven software suite.
Balto Launches Kodi: Contact Center Leaders have a New Way to Ask Anything, Find the Answer, and Put It to Work
Balto has launched Kodi, an AI tool designed for contact center leaders to transform data into actionable insights. Kodi can investigate issues, recommend actions, and execute decisions across Balto's platform, enhancing performance, revenue, and compliance. The tool is now available to all Balto customers, offering a new way to leverage contact center data effectively.
Balto Launches Kodi, an AI Coworker That Executes Contact Center Fixes
Balto has launched Kodi, an AI coworker designed to automate contact center operations by executing approved changes directly within the Balto platform. Kodi identifies issues, recommends actions, and implements solutions, enhancing tools like Agent Assist and QA scorecards. It can also backfill data and generate reports, streamlining operations for existing Balto customers.
Balto Software, Inc. Profile
Company Name
Balto Software, Inc.
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
