Balto Overview
Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.
Use Cases
Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.
Balto Use-Cases and Business Priorities: Customer Satisfaction Data
Balto works with different mediums / channels such as Phone Calls. and Chat.
Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.
Reviews
"Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately." - Martin To
Peer review evidence (same sources as the product rating summary)
"...Scale ideal conversations to all reps with Balto's Playbook Designer Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance Dig into real-time data with Reporting and QA Scores Quality Assurance Monitors Quality and Drives Improvement...." Excellent Conversations Delight Customers
"...Balto transcribes your calls in order to analyze conversations and produce insights...." Making Integrations a Snap
"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review
Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Balto Customer wins, Customer success stories, Case studies
How can Balto optimize your Sales Coaching Workflow?
What solutions does Balto provide for Sales Call Management?
Why is Balto the best choice for Contact Center Performance Management?
How can Balto enhance your Onboarding process?
What benefits does Balto offer for Customer Feedback Management?
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Contact Center Software needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
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We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
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Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Martin To Sales Development Manager American Homes 4 Rent |
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
|
Brandon Tumber President Midwest Recovery Systems |
We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
|
Randi Gabel Collections Manager ARS |
Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel |
Balto: AI-Powered Contact Center at Your Fingertips
Peers used Balto for sales coaching and sales call management
Balto Competitors
Balto Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Balto Software, Inc. Profile
Company Name
Balto Software, Inc.
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
