Balto Overview
Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.
Use Cases
Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.
Balto Use-Cases and Business Priorities: Customer Satisfaction Data
Balto works with different mediums / channels such as Phone Calls. and Chat.
Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.
Reviews
"Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined." - Heather Heisler
Peer review evidence (same sources as the product rating summary)
"...What I like best about Balto is the fact that this program coaches and recognizes deficits in real time...." Peer review by Amanda D, Customer Service Representative
"...Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity...." Testimonial by Chaz Tedesco, Senior Systems Analyst, Momentum Solar
"..."Balto is call center magic" Randy Clapp, CRO, Advantage Communications...." Excellent Conversations Make More Money
Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Balto Customer wins, Customer success stories, Case studies
How can Balto enhance your Sales Coaching process?
What Are the key features of Balto for Sales Call Management?
What benefits does Balto offer for Contact Center Performance Management?
Why is Balto the best choice for Onboarding?
How does Balto facilitate Customer Feedback Management?
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler |
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Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
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Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Heather Heisler Supervisor Rent2Own |
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler |
|
Chaz Tedesco Senior Systems Analyst Momentum Solar |
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
Aaron Asher Owner Arsenal Business Growth |
Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher |
One Mnet Health - Hospital & Health Care - Medium
NYPCC - Health, Wellness And Fitness
Tort Experts - Legal Services
Balto: AI-Powered Contact Center at Your Fingertips
Peers used Balto for sales coaching and sales call management
Balto Competitors
Balto Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Balto Software, Inc. Profile
Company Name
Balto Software, Inc.
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
