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Balto: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Balto
Brand: Balto
Rating: 4.38 (432 reviews)

4.38 5

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(432)

Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

AI Powered

Balto Overview

Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.

Use Cases

Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.

Other use cases:

Onboarding
Customer Feedback Management
Playbook Creation
Contact List Management
Sales Review & Feedback
Rep Engagement
Tracking & Monitoring Communications

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.

Other priorities:

Acquire Customers
Adopt Sales Best Practices
Ramp Up Sales New Hires Quickly
Improve Internal Communications
Grow Market Share

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Balto Use-Cases and Business Priorities: Customer Satisfaction Data

Balto works with different mediums / channels such as Phone Calls. and Chat.

Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.

Reviews

"Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined." - Heather Heisler

Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.

Popular Business Setting

for Balto

Top Industries

Oil & Energy
Financial Services
Manufacturing

Popular in

Mid Market
Small Business
Enterprise

Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Balto Use Cases

What Are the key features of Balto for Sales Coaching?

What makes Balto ideal for Sales Call Management?

Why is Balto the best choice for Contact Center Performance Management?

How can Balto enhance your Onboarding process?

How efficiently Does Balto manage your Customer Feedback Management?

12+ more Business Use Cases

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Heather Heisler Supervisor Rent2Own	Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Chaz Tedesco Senior Systems Analyst Momentum Solar	Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco
Brandon Tumber President Midwest Recovery Systems	We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber

CUSTOMERS	TESTIMONIALS
Heather Heisler Supervisor Rent2Own	Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Chaz Tedesco Senior Systems Analyst Momentum Solar	Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco
Brandon Tumber President Midwest Recovery Systems	We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber

Case Studies

CASE STUDY Redirect Health

Balto helped Redirect Health improve member experiences. Redirect Health used Balto to boost service quality and address stagnant NPS scores. Team members first worried about AI replacing jobs, but c...lear communication eased concerns. Compliance scores rose from 60-80% to 93-95%. NPS now stays between 65% and 70%. Balto GPT lets reps review calls and get instant feedback, making it a key part of their workflow.

Health, Wellness and Fitness

CASE STUDY NYPCC

Balto gave NYPCC real-time guidance for their reps on every call. NYPCC wanted to make conversations more consistent and value-based. Balto helped reps handle objections and stay compliant. Call qual...ity improved and compliance issues dropped. Reps felt more confident and managers spent less time on corrective coaching.

CASE STUDY Renewal by Anderson

Balto helps Renewal by Anderson improve customer service for window replacement. The company uses Balto to give agents flexibility while keeping key messages consistent. Onboarding time for new hires... is shorter, saving money and helping agents get ready faster. Real-time coaching with Balto lets managers address issues or reinforce good practices during calls. Set rates improved compared to last year, showing better performance.

Education

CASE STUDY Pima Medical Institute

Balto helped Pima Medical Institute improve efficiency in its admissions contact center. The team used Balto’s Real-Time Guidance and Notetaker to speed up agent training and reduce manual work. Balt...o’s QA and Call Explorer features made it easy to score calls and track agent progress. The show rate for student interviews increased from 55% to 56.5%. Overall conversions from leads to interviews rose by 2.7%, resulting in thousands more student interviews.

CASE STUDY PJ Fitzpatrick

Balto helped PJ Fitzpatrick improve sales and training in their call center. The company wanted to make sales calls more natural and speed up new agent training. Balto's real-time guidance and dynami...c scripting let agents respond better to customers. Set rates grew by 35-40%, from 53% to 72%. Handle time dropped by 18%. Training time for new agents was cut by 12 hours. PJ Fitzpatrick now delivers better customer service and has a stronger team.

Insurance

CASE STUDY AmTrust

Balto helps AmTrust improve agent and customer experiences with real-time guidance. AmTrust uses Balto to support their agents during calls. The solution gives agents instant help and feedback. This ...leads to better conversations and happier customers. AmTrust benefits from smoother operations and improved service quality.

Balto: AI-Powered Contact Center at Your Fingertips

Peers used Balto for sales coaching and sales call management

Balto Competitors

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Balto Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.51/5 ★ Read Reviews (17)
Analytics	4.47/5 ★ Read Reviews (26)
Custom Reports	4.15/5 ★ Read Reviews (38)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.51/5 ★ Read Reviews (17)
Analytics	4.47/5 ★ Read Reviews (26)
Custom Reports	4.15/5 ★ Read Reviews (38)

Software Failure Risk Guidance

for Balto

Overall Risk Meter

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Top Failure Risks for Balto

Balto Software, Inc. Profile

Company Name

Balto Software, Inc.

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Social

Financials

SERIES B