Balto Overview

Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.

Use Cases

Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.

Other use cases:

  • Onboarding
  • Customer Feedback Management
  • Playbook Creation
  • Contact List Management
  • Sales Review & Feedback
  • Rep Engagement
  • Tracking & Monitoring Communications
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.

Other priorities:

  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Balto Use-Cases and Business Priorities: Customer Satisfaction Data

Balto works with different mediums / channels such as Phone Calls. and Chat.

Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.

Reviews

"Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager." - Rich Ackerman

Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.

Popular Business Setting

for Balto

Top Industries

  • Oil & Energy
  • Financial Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Balto Customer wins, Customer success stories, Case studies

How can Balto optimize your Sales Coaching Workflow?

How can Balto optimize your Sales Call Management Workflow?

How does Balto facilitate Contact Center Performance Management?

How does Balto facilitate Onboarding?

What Are the key features of Balto for Customer Feedback Management?

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS TESTIMONIALS
Balto testimonial

Rich Ackerman

Operations Analyst

MRS
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman
Balto testimonial

Heather Heisler

Supervisor

Rent2Own
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Balto testimonial

Aaron Asher

Owner

Arsenal Business Growth
Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher
CUSTOMERS TESTIMONIALS
Balto testimonial

Rich Ackerman

Operations Analyst

MRS
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman
Balto testimonial

Heather Heisler

Supervisor

Rent2Own
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Balto testimonial

Aaron Asher

Owner

Arsenal Business Growth
Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher
 

Bicester company shortlisted for two European awards

Valda Energy has been shortlisted for two categories at the European Contact Centre and Customer Service Awards 2025, including the Greatest Impact of a Single AI Solution for its use of Balto, an AI...-powered call guidance platform. Balto has enhanced customer satisfaction and operational efficiency at Valda Energy.

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InteLogix - Consumer Services

Balto's AI Workforce helped InteLogix cut call review time from over 30 minutes to under 5. Average handle time dropped by 30 seconds. After-call work was reduced by more than half. One client saw a ...24% increase in enrollments after Balto identified unclear messaging. Balto's real-time guidance, QA Copilot, Insights, Notetaker, and Coaching improved agent performance and customer sentiment. InteLogix now delivers faster, more personalized service at scale.

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Horizon Services - Consumer Services

Balto helped Horizon Services cut onboarding time from weeks to days. Supervisors no longer reviewed calls manually. Balto gave 100% visibility into every call with searchable transcripts. Coaching i...mproved with real data and curated clips. Locked script sections boosted compliance. New agents got support faster and managers coached with precision.

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EmpiRx - Health Insurance

Balto helped EmpiRx move customer service in-house and train a new team quickly. EmpiRx used Balto's real-time guidance, call transcripts, and QA tools to support agents and improve performance. Ramp... time for new hires dropped by up to 50%, from 6–8 weeks to just 4 weeks. Quality scores increased by 5–10% as agents followed structured guidance. QA teams now review 100% of escalated calls, leading to faster follow-up and better service.

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Credit Control Corporation - Collections

Balto helped Credit Control Corporation improve debt collection operations. The company faced slow call analysis and hard agent training. Balto's AI tools cut call review time from a full day to two ...hours. Automated call categorization let supervisors focus on key calls. Dynamic prompts and micro-coaching improved agent negotiation and conversion rates. Credit Control saw lower costs, faster call handling, and better results with Balto.

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Redirect Health - Healthcare

Balto helped Redirect Health improve member experiences. Redirect Health used Balto to boost service quality and address stagnant NPS scores. Team members first worried about AI replacing jobs, but c...lear communication eased concerns. Compliance scores rose from 60-80% to 93-95%. NPS now stays between 65% and 70%. Balto GPT lets reps review calls and get instant feedback, making it a key part of their workflow.

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Balto: AI-Powered Contact Center at Your Fingertips

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Peers used Balto for sales coaching and sales call management

Balto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.51/5 ★

Read Reviews (17)
Analytics

4.47/5 ★

Read Reviews (26)
Custom Reports

4.15/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.51/5 ★

Read Reviews (17)
Analytics

4.47/5 ★

Read Reviews (26)
Custom Reports

4.15/5 ★

Read Reviews (38)

Software Failure Risk Guidance

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for Balto

Overall Risk Meter

Low Medium High

Top Failure Risks for Balto

Balto Software, Inc. Profile

Company Name

Balto Software, Inc.

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Social

Linkedin Twitter

Financials

SERIES B