Balto Overview

Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.

Use Cases

Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.

Other use cases:

  • Onboarding
  • Customer Feedback Management
  • Playbook Creation
  • Contact List Management
  • Sales Review & Feedback
  • Rep Engagement
  • Tracking & Monitoring Communications
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.

Other priorities:

  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Balto Use-Cases and Business Priorities: Customer Satisfaction Data

Balto works with different mediums / channels such as Phone Calls. and Chat.

Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.

Reviews

"Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined." - Heather Heisler

Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.

Popular Business Setting

for Balto

Top Industries

  • Oil & Energy
  • Financial Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Balto Customer wins, Customer success stories, Case studies

What makes Balto ideal for Sales Coaching?

What solutions does Balto provide for Sales Call Management?

How can Balto enhance your Contact Center Performance Management process?

What Are the key features of Balto for Onboarding?

What solutions does Balto provide for Customer Feedback Management?

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS TESTIMONIALS
Balto testimonial

Heather Heisler

Supervisor

Rent2Own
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Balto testimonial

Martin To

Sales Development Manager

American Homes 4 Rent
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To
Balto testimonial

Rich Ackerman

Operations Analyst

MRS
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman
CUSTOMERS TESTIMONIALS
Balto testimonial

Heather Heisler

Supervisor

Rent2Own
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
Balto testimonial

Martin To

Sales Development Manager

American Homes 4 Rent
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To
Balto testimonial

Rich Ackerman

Operations Analyst

MRS
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman
 

Bicester company shortlisted for two European awards

Valda Energy has been shortlisted for two categories at the European Contact Centre and Customer Service Awards 2025, including the Greatest Impact of a Single AI Solution for its use of Balto, an AI...-powered call guidance platform. Balto has enhanced customer satisfaction and operational efficiency at Valda Energy.

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EmpiRx - Health Insurance

Balto helped EmpiRx move customer service in-house and train a new team quickly. EmpiRx used Balto's real-time guidance, call transcripts, and QA tools to support agents and improve performance. Ramp... time for new hires dropped by up to 50%, from 6–8 weeks to just 4 weeks. Quality scores increased by 5–10% as agents followed structured guidance. QA teams now review 100% of escalated calls, leading to faster follow-up and better service.

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Integris Health - Hospital & Health Care

Balto’s AI-powered real-time guidance platform helped Integris Health improve patient support and streamline contact center operations. Integris Health faced high call volumes and struggled with qual...ity assurance and identifying patient pain points. With Balto, agents used active listening protocols and real-time checklists, leading to better quality scores and more efficient issue resolution. Survey participation rose from 15% to over 25%. The system also reduced call volume related to Native American health benefits and improved one-call resolution rates.

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One Mnet Health - Health, Wellness And Fitness

Balto helped One Mnet Health improve compliance and quality assurance in their collections department. The company faced challenges with manual compliance monitoring, slow agent onboarding, and incon...sistent reporting. Balto provided real-time agent guidance, automated reporting, and AI-driven insights. Compliance rates increased from 30% to nearly 70%. New agents onboarded faster and felt more confident. Supervisors used data-driven coaching to improve agent performance.

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NYPCC - Health, Wellness And Fitness

Balto gave NYPCC real-time guidance for their reps on every call. NYPCC wanted to make conversations more consistent and value-based. Balto helped reps handle objections and stay compliant. Call qual...ity improved and compliance issues dropped. Reps felt more confident and managers spent less time on corrective coaching.

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PJ Fitzpatrick - Home Improvement

Balto helped PJ Fitzpatrick improve sales and training in their call center. The company wanted to make sales calls more natural and speed up new agent training. Balto's real-time guidance and dynami...c scripting let agents respond better to customers. Set rates grew by 35-40%, from 53% to 72%. Handle time dropped by 18%. Training time for new agents was cut by 12 hours. PJ Fitzpatrick now delivers better customer service and has a stronger team.

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Balto: AI-Powered Contact Center at Your Fingertips

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Peers used Balto for sales coaching and sales call management

Balto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.51/5 ★

Read Reviews (17)
Analytics

4.47/5 ★

Read Reviews (26)
Custom Reports

4.15/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.51/5 ★

Read Reviews (17)
Analytics

4.47/5 ★

Read Reviews (26)
Custom Reports

4.15/5 ★

Read Reviews (38)

Software Failure Risk Guidance

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for Balto

Overall Risk Meter

Low Medium High

Top Failure Risks for Balto

Balto Software, Inc. Profile

Company Name

Balto Software, Inc.

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Social

Linkedin Twitter

Financials

SERIES B