Balto Overview

Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.

Powered by AI, the tool offers Live Call Guidance, recommended talking points, and training for the team with the click of a button. The platform also has a data studio and dashboard suite.

The dashboard suite uses the data collected from all the calls and provides details on relevant questions or value propositions that will convert best, and how it can be further optimized. The data studio allows deep dive into the insights to help define call strategies.

Cuspera Reviews

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Balto.

Other priorities:

  • Acquire Customers
  • Adopt Sales Best Practices
  • Ramp Up Sales New Hires Quickly
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using Balto.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching with Phone Calls and Chat

4.03/5

Read Reviews (40)

"...At Balto, we schedule team-wide peer coaching during our Monday morning sales meeting, when the entire sales team is in one place, and reps coordinate schedules on the spot...." Great Sales Habits Start with the Psychological Principle You Probably Forgot
Sales Call Management with Phone Calls

4.89/5

Read Reviews (23)

"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." Peer review from Balto Software
call analytics

4.34/5

Read Reviews (3)

objection handling

4.24/5

Read Reviews (3)

call scoring

4.08/5

Read Reviews (2)

call transcription

4.06/5

Read Reviews (2)

Contact Center Performance Management with Phone Calls

4.87/5

Read Reviews (21)

"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review
PEER EXPERIENCES
Sales Coaching with Phone Calls and Chat

4.03/5

Read Reviews (40)

"...At Balto, we schedule team-wide peer coaching during our Monday morning sales meeting, when the entire sales team is in one place, and reps coordinate schedules on the spot...." Great Sales Habits Start with the Psychological Principle You Probably Forgot
Sales Call Management with Phone Calls

4.89/5

Read Reviews (23)

"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." Peer review from Balto Software
call analytics

4.89/5

Read Reviews (3)

objection handling

4.89/5

Read Reviews (3)

call scoring

4.89/5

Read Reviews (2)

call transcription

4.89/5

Read Reviews (2)

Contact Center Performance Management with Phone Calls

4.87/5

Read Reviews (21)

"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Balto use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Aaron Asher

Owner

Arsenal Business Growth

Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher

Randi Gabel

Collections Manager

ARS

Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel

Heather Heisler

Supervisor

Rent2Own

Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler
CUSTOMERS TESTIMONIALS

Aaron Asher

Owner

Arsenal Business Growth

Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher

Randi Gabel

Collections Manager

ARS

Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel

Heather Heisler

Supervisor

Rent2Own

Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler

Popular Business Setting

for Balto

Top Industries

  • Oil & Energy
  • Financial Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Balto to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Balto

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.28/5

Read Reviews (18)
Dashboard

4.29/5

Read Reviews (9)
Recording

4.13/5

Read Reviews (7)
Feedback surveys

4.24/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.28/5

Read Reviews (18)
Dashboard

4.29/5

Read Reviews (9)
Recording

4.13/5

Read Reviews (7)
Feedback surveys

4.24/5

Read Reviews (7)

IT and Other Capabilities

for Balto

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5

Read Reviews (26)
Data Import

3.93/5

Read Reviews (37)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5

Read Reviews (26)
Data Import

3.93/5

Read Reviews (37)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (36)
Phone Support

4.42/5

Read Reviews (14)
Chat Support

4.26/5

Read Reviews (16)
Email Support

3.01/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (36)
Phone Support

4.42/5

Read Reviews (14)
Chat Support

4.26/5

Read Reviews (16)
Email Support

3.01/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.51/5

Read Reviews (17)
Analytics

4.47/5

Read Reviews (26)
Custom Reports

4.15/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.51/5

Read Reviews (17)
Analytics

4.47/5

Read Reviews (26)
Custom Reports

4.15/5

Read Reviews (38)

Software Failure Risk Guidance

?

for Balto

Overall Risk Meter

Low Medium High

Top Failure Risks for Balto

Vendor Profile Details

Company Name

Balto

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Financials

Seed