Balto Overview
Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.
Powered by AI, the tool offers Live Call Guidance, recommended talking points, and training for the team with the click of a button. The platform also has a data studio and dashboard suite.
The dashboard suite uses the data collected from all the calls and provides details on relevant questions or value propositions that will convert best, and how it can be further optimized. The data studio allows deep dive into the insights to help define call strategies.
Cuspera Reviews
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Balto.
Use Cases
Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using Balto.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...The fact that the platform coaches and recognizes deficits in real time is crucial!..." Peer review by Brandon T., President, Financial Services |
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." 2020 Best Tech Startups in St. Louis |
| call analytics |
4.34/5 ★ |
"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...." Peer review by Amanda D, Customer Service Representative |
| objection handling |
4.24/5 ★ |
"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." 2020 Best Tech Startups in St. Louis |
| call scoring |
4.08/5 ★ |
"...Every Call, Without Scoring Every Call...." Excellent Conversations Make More Money |
| call transcription |
4.06/5 ★ |
"...Balto transcribes your calls in order to analyze conversations and produce insights...." Making Integrations a Snap |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...The fact that the platform coaches and recognizes deficits in real time is crucial!..." Peer review by Brandon T., President, Financial Services |
|
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." 2020 Best Tech Startups in St. Louis |
|
| call analytics |
4.89/5 ★ |
| objection handling |
4.89/5 ★ |
| call scoring |
4.89/5 ★ |
| call transcription |
4.89/5 ★ |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Balto use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel |
|
|
We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
|
|
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Randi Gabel Collections Manager ARS |
Balto just brings us all confidence. I'm confident that my representatives are representing Accelerated Receivables Solutions in a way I want them to do so. With Balto, we bring our clients reassurance and communicate with them in the most empathetic way. Testimonial By Randi Gabel |
|
Brandon Tumber President Midwest Recovery Systems |
We decreased our compliance deficit by 43% across our organization. Testimonial By Brandon Tumber |
|
Roger Weiss President CACi |
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Balto to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for Balto
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for Balto
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Vendor Profile Details
Company Name
Balto
Company Website
https://balto.ai/HQ Location
Employees
11-50
Financials
Seed
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