Balto: Product updates, Customer stories, and Insights | 2026 Cuspera

Balto helps a leading office retail company improve customer experience. The company automated after-call note taking, saving 3 minutes per interaction. This lets agents focus more on customers and l...ess on manual tasks. Balto also helps with hiring by lowering skill barriers, making it easier to train new agents. Agents report that Balto makes their work less stressful and more efficient.
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Balto's Real-Time Guidance helped Arsenal Business Growth cut training time for sales reps by 83%, from six months to one month. The AI-powered platform integrates with RingCentral MVP and supports u...nlimited, client-specific playbooks. Arsenal saw a $250,000 increase in monthly recurring revenue and scheduled 10 times more sales appointments. The solution enabled fast onboarding, high-quality conversations, and easy coaching for SDRs. Balto's contact center AI improved client service and drove measurable revenue growth.
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Balto helped EmpiRx move customer service in-house and train a new team quickly. EmpiRx used Balto's real-time guidance, call transcripts, and QA tools to support agents and improve performance. Ramp... time for new hires dropped by up to 50%, from 6–8 weeks to just 4 weeks. Quality scores increased by 5–10% as agents followed structured guidance. QA teams now review 100% of escalated calls, leading to faster follow-up and better service.
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Balto's AI Workforce helped InteLogix cut call review time from over 30 minutes to under 5. The company reduced average handle time by 30 seconds and cut after-call work by more than half. QA staff s...hifted from monitoring to analysis, improving agent performance. One client saw a 24% increase in enrollments after Balto identified unclear messaging. InteLogix also improved customer sentiment, with negative callers dropping from 57% to 4%.
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