Balto Overview
This is a summary of the comprehensive capabilities and benefits of Balto based on over 432 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Balto, Wingman, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Balto is right for your needs? Our Cuspera AI engine can evaluate how Balto fits your specific business needs, industry, and context. Get your personalized assessment report today.
Balto supports business activities such as:
- Sales Coaching
- Sales Call Management
- Contact Center Performance Management
- Training & Onboarding
- Customer Feedback Management
Balto can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Adopt Sales Best Practices, Ramp Up Sales New Hires Quickly, etc. It can help manage these activities if you use Phone Calls and Chat for these needs. As a solution, Balto's capabilities include Alerts: Popups & Notifications, Dashboard, Recording, etc.
Balto Oil & Energy Vertical is its biggest customer base.
Reviews
"Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. " - Chaz Tedesco
Cuspera Reviews
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Balto.
Use Cases
Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using Balto.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...." Peer review by Chalo S, Chalo Sembi |
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A)..." Peer review by Brandon T., President, Financial Services |
| call analytics |
4.34/5 ★ |
"...Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A)..." Peer review by Brandon T., President, Financial Services |
| objection handling |
4.24/5 ★ |
"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." Peer review from Balto Software |
| call scoring |
4.08/5 ★ |
"...Every Call, Without Scoring Every Call...." Excellent Conversations Make More Money |
| call transcription |
4.06/5 ★ |
"...Balto transcribes your calls in order to analyze conversations and produce insights...." Making Integrations a Snap |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...." Peer review by Chalo S, Chalo Sembi |
|
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A)..." Peer review by Brandon T., President, Financial Services |
|
| call analytics |
4.89/5 ★ |
| objection handling |
4.89/5 ★ |
| call scoring |
4.89/5 ★ |
| call transcription |
4.89/5 ★ |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...About Balto Balto is a cloud-based call center solution for businesses of all sizes...." Peer review |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Balto use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
|
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
|
|
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chaz Tedesco Senior Systems Analyst Momentum Solar |
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
Roger Weiss President CACi |
The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. |
|
Heather Heisler Supervisor Rent2Own |
Balto is amazing! Balto has improved my employees job performance more than I could’ve imagined. Testimonial By Heather Heisler |
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Balto to Increase sales & revenue and Enhance customer relationships
Balto Alternatives
Peer and Expert Opinion on Features
for Balto
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for Balto
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Vendor Profile Details
Company Name
Balto
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
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