Balto Overview
Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.
Powered by AI, the tool offers Live Call Guidance, recommended talking points, and training for the team with the click of a button. The platform also has a data studio and dashboard suite.
The dashboard suite uses the data collected from all the calls and provides details on relevant questions or value propositions that will convert best, and how it can be further optimized. The data studio allows deep dive into the insights to help define call strategies.
Cuspera Reviews
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Balto.
Use Cases
Peers recommend Sales Coaching , Sales Call Management , Contact Center Performance Management , as the business use cases that they have been most satisfied while using Balto.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...." Peer review by Chalo S, Chalo Sembi |
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...." Peer review by Amanda D, Customer Service Representative |
| call analytics |
4.34/5 ★ |
"...Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A)..." Peer review by Brandon T., President, Financial Services |
| objection handling |
4.24/5 ★ |
"...Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more...." Peer review from Balto Software |
| call scoring |
4.08/5 ★ |
"...See how Balto s Real-Time Platform guides agents, scores calls, analyzes what works and scales excellent conversations to your entire organization...." (1) New Messages! |
| call transcription |
4.06/5 ★ |
"...Balto transcribes your calls in order to analyze conversations and produce insights...." Making Integrations a Snap |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching with Phone Calls and Chat |
4.03/5 ★ |
"...We now can coach our sales agents over the phone and also monitor their sales methods over the phone and correct them after observing any mistakes they are making...." Peer review by Chalo S, Chalo Sembi |
|
| Sales Call Management with Phone Calls |
4.89/5 ★ |
"...Post call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient / customer is still on the phone...." Peer review by Amanda D, Customer Service Representative |
|
| call analytics |
4.89/5 ★ |
| objection handling |
4.89/5 ★ |
| call scoring |
4.89/5 ★ |
| call transcription |
4.89/5 ★ |
| Contact Center Performance Management with Phone Calls |
4.87/5 ★ |
"...How to Help Your Contact Center Teams Stand Out in 2021. ..." Latest News and Press Resources |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Balto use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
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Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
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Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Martin To Sales Development Manager American Homes 4 Rent |
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
|
Chaz Tedesco Senior Systems Analyst Momentum Solar |
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
Rich Ackerman Operations Analyst MRS |
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Balto to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for Balto
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (9) |
| Recording | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for Balto
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (36) |
| Phone Support | Read Reviews (14) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Vendor Profile Details
Company Name
Balto
Company Website
https://balto.ai/HQ Location
Employees
11-50
Financials
Seed
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