Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
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Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Its great to see a company that supports their clients by support ticket and then follows up with a phone call...." Peer review by Paul O, Sales Director

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infinity Call Tracking Customer wins, Customer success stories, Case studies

What Are the key features of Infinity Call Tracking for Tracking & Monitoring Communications?

How can Infinity Call Tracking enhance your Engagement Management process?

What solutions does Infinity Call Tracking provide for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Sky - Entertainment

Infinity helped Sky improve their customer experience on sky.com. Sky wanted a seamless, hassle-free site so customers could solve problems without calling. Infinity's call tracking and integration w...ith Adobe Analytics let Sky run AB tests and measure how changes solved customer queries. This helped Sky adapt content to be more useful and reduce calls. Sky says Infinity enabled them to better serve customers and improve their experience.

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Circle Health Group - Hospital & Health Care

Infinity helped Circle Health Group connect call data with their CRM and telephony systems. This gave them real-time insights into patient journeys and marketing performance. They saw a 51% increase ...in conversion rate from paid search and a 23% improvement in call handling volume. Millions in revenue were attributed back to specific marketing sources. Circle Health Group improved digital spend efficiency and patient experience. Their work won a Drum Award for Search in healthcare.

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Stoneacre Motor Group - Automotive

Infinity Smart Match helped Stoneacre Motor Group connect sales calls to Google Performance Max campaigns. Before, Stoneacre could not link calls to revenue and risked wasting ad spend. With Smart Ma...tch, they tracked sales outcomes and plugged data into Google Analytics 4. This led to a 3x increase in sales calls from PPC, a 79% boost in PPC clicks to calls, and a 21% rise in average order value from PPC calls. Stoneacre can now see cost-per-sale from digital channels and improve dealership performance.

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The Telegraph - Publishing

Infinity helped The Telegraph track calls and improve marketing results. The Telegraph used Infinity’s dynamic numbers and Conversation Analytics to see which marketing drove high-value calls. They s...aw a 51% increase in high-value calls from organic search. High-quality calls rose by 12.5%. Enquiry calls went up 9% year-on-year. The solution also improved call attribution and helped extend call center hours.

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British Gas Business - Utilities

Infinity helped British Gas Business lower their PPC costs by 15%. The company used Infinity's call tracking and analytics to see which digital actions led to calls. This let them adjust their PPC sp...end and improve agent schedules. They stopped missing high-value calls during business hours. Infinity also improved feedback and call attribution data. British Gas Business now uses Infinity to check campaign performance and train call staff.

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Fred. Olsen Cruise Lines - Travel

Infinity's Smart Outcomes helped Fred. Olsen Cruise Lines boost year-on-year revenue by 37%. The AI-powered call categorization tool increased return on Google Ads spend by 16%. The solution tracked ...call intent and outcomes, feeding this data into Google Ads for better PPC targeting. Fred. Olsen quickly collected high-quality data to improve campaign performance. The dashboard made it easy to monitor and analyze calls for booking intent.

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lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)
Data Import

3.49/5 ★

Read Reviews (16)

Outplay

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Analytics For Sharepoint

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Optimize

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

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Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

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Financials

PRIVATE