Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
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Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...tracking calls and transactions associated with them...." Peer review by User

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Infinity Call Tracking Use Cases

How can Infinity Call Tracking optimize your Tracking & Monitoring Communications Workflow?

Why is Infinity Call Tracking the best choice for Engagement Management?

What benefits does Infinity Call Tracking offer for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Case Studies

Real Estate

CASE STUDY Access Self Storage

Infinity helped Access Self Storage handle a 35% increase in calls during the Covid-19 pandemic. They used Infinity’s call tracking and custom dial plan to route calls better and reduce pressure on e...xternal call centers. This led to a 50% reduction in external contact center costs. PPC conversion rates improved by 53%. Calls from offline marketing grew by 23% year-on-year. The solution made customer journeys smoother and improved lead conversion.

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Construction

CASE STUDY Southern Sheeting

Infinity’s Smart Match helped Southern Sheeting track and connect sales revenue to every phone call. Before, they could not see which marketing channels drove revenue or link online activity to offli...ne calls. With Infinity, they set up call tracking and used Smart Match to reduce manual work and see real ROI. They saw a 26% increase in average order value on PPC calls and a 12% rise in sales calls. The ROI from PPC calls covered Infinity’s annual cost in just over a month.

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Construction

CASE STUDY Southern Sheeting

Infinity’s Smart Match platform helped Southern Sheeting track calls and link them to sales revenue. Before, they could not see which marketing channels drove phone sales. With Infinity, they connect...ed transaction values to thousands of calls. They saw a 26% increase in average order value on PPC calls and a 12% rise in sales calls. The ROI on Infinity’s costs was achieved in just over a month. Southern Sheeting now uses these insights to improve their marketing and attribution.

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CASE STUDY Fred. Olsen Cruise Lines

Infinity's Smart Outcomes helped Fred. Olsen Cruise Lines use AI to track and categorize calls from potential customers. This let them target Google Ads to people most likely to book cruises. They sa...w a 37% increase in year-on-year revenue and a 16% boost in return on Google Ads spend. The team quickly set up Smart Outcomes and used its dashboard to monitor call intent and results. Fred. Olsen now uses this data to improve conversion rates and paid campaign performance.

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Automotive

CASE STUDY Stoneacre Motor Group

Infinity Smart Match helped Stoneacre Motor Group connect sales calls to revenue and Google Performance Max campaigns. Before, Stoneacre could not link calls to sales, making it hard to target the ri...ght people. With Smart Match, they tracked sales outcomes and plugged this data into Google Analytics 4. This led to a 3x increase in sales calls from PPC, a 79% boost in PPC clicks to calls, and a 21% rise in average order value from PPC calls. Stoneacre can now see the real cost-per-sale from digital channels.

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Insurance

CASE STUDY NFU Mutual

Infinity’s Smart Match helped NFU Mutual track every marketing-driven call. They matched 100% of calls to marketing activity. The solution cut low quality call volumes by 33%. Revenue per call increa...sed by 31%. NFU Mutual now uses real-time data to improve campaigns and reduce wasted spend. The contact centre team spends less time on non-sales calls.

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lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)
Data Import

3.49/5 ★

Read Reviews (16)

Outplay

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Optimize

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Analytics For Sharepoint

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

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Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

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Financials

PRIVATE