Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The tracking enables us to make business decisions with detailed information about our best advertising stream...." Peer review by Administrator

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infinity Call Tracking Customer wins, Customer success stories, Case studies

What solutions does Infinity Call Tracking provide for Tracking & Monitoring Communications?

How can Infinity Call Tracking optimize your Engagement Management Workflow?

How does Infinity Call Tracking facilitate Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

British Gas Business - Utilities - utilities

Infinity helped British Gas Business lower their PPC costs by 15%. The company used Infinity's call tracking and analytics to see which digital actions led to calls. This let them adjust their PPC sp...end and improve agent schedules. They stopped missing high-value calls during business hours. Infinity also improved feedback and call attribution data. British Gas Business now uses Infinity to check campaign performance and train call staff.

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Hurtigruten - Hospitality - Hospitality

Infinity call tracking helped Hurtigruten boost qualified calls from offline marketing by 5x. Calls from brochure ads rose 350%. PPC waste calls dropped 22%. High quality calls increased by 4%. Infin...ity's integration with Google Marketing Platform enabled better attribution and reduced marketing waste. Hurtigruten gained clear insights to optimize campaigns and drive more high-value cruise bookings.

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Access Self Storage - Real Estate - real estate

Infinity helped Access Self Storage handle a 35% increase in calls during the Covid-19 pandemic. They used Infinity’s call tracking and custom dial plan to route calls better and reduce pressure on e...xternal call centers. This led to a 50% reduction in external contact center costs. PPC conversion rates improved by 53%. Calls from offline marketing grew by 23% year-on-year. The solution made customer journeys smoother and improved lead conversion.

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Sky - Entertainment - entertainment

Infinity helped Sky improve their customer experience on sky.com. Sky wanted a seamless site where customers could do everything without calling support. Using Infinity, Sky ran AB tests and integrat...ed call data with Adobe Analytics. This let them see how changes solved customer problems and reduced calls. Sky now adapts content to be more helpful and intuitive, making the site easier for customers to use.

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BoostOnline - Marketing And Advertising - Marketing and Advertising

Infinity call tracking helped BoostOnline, a digital marketing agency, deliver better results for their clients. During COVID-19, BoostOnline used Infinity to track calls and prove revenue sources, h...elping clients resume ad spend. One client gained £48,000 extra monthly revenue from £2,000 Google Ads. Another saw a 46% drop in cost-per-lead. Website changes led to a 48% higher conversion rate. BoostOnline now uses Infinity for every account to improve ROI and client retention.

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Ontrack - Information Technology And Services - Information Technology and Services

Infinity helped Ontrack boost PPC call volume by 137%. Missed calls dropped by 93%. Total leads rose by 45%. Ontrack used Infinity's call tracking and CRM integration to pinpoint which marketing acti...vities drove the best calls. The solution improved attribution, reduced sales team workload, and enhanced caller experience. Ontrack expanded Infinity globally to 25 markets after strong results.

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lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)
Data Import

3.49/5 ★

Read Reviews (16)

Webtrends Analytics For Sharepoint

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Outplay

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Optimize

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Partnership

Basata, Infinity partner to expand EV charging payments in Egypt

Infinity and Basata have formed a partnership to enhance EV charging payment systems in Egypt. This collaboration aims to streamline payment processes for electric vehicle charging, leveraging Infinity's call analytics software capabilities.

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Partnership

Infinity Service Co., Ltd. appointed as authorized agent in Taiwan

Infinity Service Co., Ltd. has been appointed as the authorized agent for Infinity Call Analytics Software in Taiwan, expanding the company's reach in the region.

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Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

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Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

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Financials

PRIVATE