Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
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Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Call Tracking Infinity Call Tracking is a cloud-based solution designed to help businesses automate processes for tracking customer interactions on various platforms including websites, emails, landing pages, brochures and more...." Peer review

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Infinity Call Tracking Use Cases

How can Infinity Call Tracking enhance your Tracking & Monitoring Communications process?

How can Infinity Call Tracking optimize your Engagement Management Workflow?

What benefits does Infinity Call Tracking offer for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Case Studies

Publishing

CASE STUDY The Telegraph

Infinity helped The Telegraph track calls and improve marketing results. The Telegraph used Infinity’s dynamic numbers and Conversation Analytics to see which marketing drove high-value calls. They s...aw a 51% increase in high-value calls from organic search. High-quality calls rose by 12.5%. Enquiry calls went up 9% year-on-year. The solution also improved call attribution and helped extend call center hours.

Insurance

CASE STUDY NFU Mutual

Infinity’s Smart Match helped NFU Mutual track every marketing-driven call. They matched 100% of calls to marketing activity. The solution cut low quality call volumes by 33%. Revenue per call increa...sed by 31%. NFU Mutual now uses real-time data to improve campaigns and reduce wasted spend. The contact centre team spends less time on non-sales calls.

Construction

CASE STUDY Southern Sheeting

Infinity’s Smart Match platform helped Southern Sheeting track calls and link them to sales revenue. Before, they could not see which marketing channels drove phone sales. With Infinity, they connect...ed transaction values to thousands of calls. They saw a 26% increase in average order value on PPC calls and a 12% rise in sales calls. The ROI on Infinity’s costs was achieved in just over a month. Southern Sheeting now uses these insights to improve their marketing and attribution.

Real Estate

CASE STUDY Access Self Storage

Infinity helped Access Self Storage handle a 35% increase in calls during the Covid-19 pandemic. They used Infinity’s call tracking and custom dial plan to route calls better and reduce pressure on e...xternal call centers. This led to a 50% reduction in external contact center costs. PPC conversion rates improved by 53%. Calls from offline marketing grew by 23% year-on-year. The solution made customer journeys smoother and improved lead conversion.

Automotive

CASE STUDY Stoneacre Motor Group

Infinity Smart Match helped Stoneacre Motor Group connect sales calls to Google Performance Max campaigns. Before, Stoneacre could not link calls to revenue and risked wasting ad spend. With Smart Ma...tch, they tracked sales outcomes and plugged data into Google Analytics 4. This led to a 3x increase in sales calls from PPC, a 79% boost in PPC clicks to calls, and a 21% rise in average order value from PPC calls. Stoneacre can now see cost-per-sale from digital channels and improve dealership performance.

Utilities

CASE STUDY British Gas Business

Infinity helped British Gas Business cut PPC costs by 15%. The company used Infinity's call tracking and analytics to see which digital touchpoints led to calls. This let them adjust PPC spend and im...prove agent schedules. They stopped missing high-value calls during business hours. Attribution data quality improved, and feedback increased at all stages of the customer journey.

lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)
Data Import

3.49/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

Financials

PRIVATE