Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Call value tracking, recordings, reporting..." Peer review by Adam, The Towel Shop

Peer review evidence (same sources as the product rating summary)

"...Tracking calls allows you to see keyword to call through rate on adwords...." Peer review by Paul O, Sales Director
"...Call Tracking Infinity Call Tracking is a cloud-based solution designed to help businesses automate processes for tracking customer interactions on various platforms including websites, emails, landing pages, brochures and more...." Peer review
"...Analysis what advertising mediums are working best and where to allocate budgets...." Peer review by Laura C, Director

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infinity Call Tracking Customer wins, Customer success stories, Case studies

What benefits does Infinity Call Tracking offer for Tracking & Monitoring Communications?

What solutions does Infinity Call Tracking provide for Engagement Management?

What solutions does Infinity Call Tracking provide for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

ROL Cruise - Hospitality - Medium

Colchester, UK

Infinity Call Analytics Software helped ROL Cruise increase marketing profit by 40%. ROL Cruise used AI-powered call intelligence to improve attribution and optimize bidding. The solution connected c...all data to revenue, enabling better campaign decisions. ROL Cruise saw a 16% ROI uplift and a 15% rise in calls resulting in quotes. The platform also boosted form submissions by 10% and sign-ups by 7%.

Read more →
 

Motorpoint - Automotive - Medium

Derby, UK

Infinity call tracking helped Motorpoint, the UK’s leading independent car retailer, gain full visibility into call attribution. The marketing team achieved 100% accurate call attribution and a 34% i...ncrease in leads from paid campaigns. They also reduced missed calls by 21%. With Infinity, Motorpoint can now optimize marketing spend and understand the full customer journey. The solution eliminated blind spots and improved campaign reporting.

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Hurtigruten - Hospitality - Large

Infinity call tracking helped Hurtigruten boost qualified calls from offline marketing by 5x. Calls from brochure ads rose 350%. PPC waste calls dropped 22%. High quality calls increased by 4%. Infin...ity's integration with Google Marketing Platform enabled better attribution and reduced marketing waste. Hurtigruten gained clear insights to optimize campaigns and drive more high-value cruise bookings.

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Access Self Storage - Real Estate - Large

Infinity's call tracking platform helped Access Self Storage cut external contact centre costs by 50%. The company saw a 53% improvement in PPC conversion rate and a 35% year-on-year increase in conv...erting calls. Infinity built a custom dial plan and smart call routing to handle a 35% boost in call volume. Access Self Storage improved customer journeys and optimised lead conversion using Infinity's call intelligence tools. The solution also streamlined their tech stack and enhanced marketing activity.

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Cheekytrip - Travel

Infinity call tracking helped Cheekytrip double call leads in peak months. Leads from PPC grew by 161%. Organic traffic conversion rate increased by 57%. Social media call volume rose by 64%. Cheekyt...rip used Infinity’s platform with Adobe and Google integrations to track calls and optimize marketing. The solution gave clear insight into what drove conversions and improved advertiser confidence.

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Answer4u - Consumer Services - Medium

Infinity helped Answer4u, a top UK call centre, boost leads by 21% year-on-year. Using Infinity's call tracking and analytics, Answer4u gained insight into which marketing channels drove high-value c...alls. They increased their ad budget by 125% and saw a 54% rise in annual net profit. Integrations with Google AdWords and Google Analytics enabled better campaign optimization. Answer4u now uses Infinity's post-call rating and call recording to improve service quality.

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lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Competitors

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (28)
Analytics

4.03/5 ★

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (11)
Data Import

3.49/5 ★

Read Reviews (16)

Webtrends Analytics For Sharepoint

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Webtrends Optimize

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Outplay

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Product

Infinity Nikki Getting Big New Update on April 23

Infinity Nikki, developed by Infold Games, is set to release Version 2.5 on April 23, 2026. This update will expand the Itzaland map with the new Boneyard zone and introduce new Ability Outfits, including the Dragonbone Master outfit. The update promises technical improvements and new features like styling contests and expanded combat challenges in the Merit Arena.

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Partnership

Basata, Infinity partner to expand EV charging payments in Egypt

Infinity and Basata have formed a partnership to enhance EV charging payment systems in Egypt. This collaboration aims to streamline payment processes for electric vehicle charging, leveraging Infinity's call analytics software capabilities.

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Partnership

Infinity Service Co., Ltd. appointed as authorized agent in Taiwan

Infinity Service Co., Ltd. has been appointed as the authorized agent for Infinity Call Analytics Software in Taiwan, expanding the company's reach in the region.

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Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

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Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

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Financials

PRIVATE