CallBox Overview

Callbox assists over 42,000 businesses in optimizing phone handling. Comprehensive solutions improve efficiency and effectiveness.

Use Cases

Customers recommend Tracking & Monitoring Communications, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using CallBox.

Other use cases:

  • Helpdesk Management
  • Advertisement
  • Generation Of New Leads
  • Campaign Management
  • Conversion Management
  • Contact List Management
  • Training & Onboarding
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallBox.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
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CallBox Use-Cases and Business Priorities: Customer Satisfaction Data

CallBox works with different mediums / channels such as Phone Calls, Social Media, and Website,

CallBox's features include Recording, Personalization, and Dashboard.


"...Our company and clients have benefited a lot from using their call tracking...." Peer review by Amy K., Marketing and Advertising

CallBox, CallPage, 800response, PX, Kaleyra, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallBox

Top Industries

  • Marketing and Advertising
  • Internet
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Mid Market

CallBox is popular in Marketing And Advertising, Internet, and Automotive and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on CallBox Use Cases

How can CallBox enhance your Tracking & Monitoring Communications process?

The system tracks outbound calls, generates call tracking results for clients, and ties call conversions to online inbound marketing efforts. It provides comprehensive call tracking capabilities and minimizes inefficiencies in phone handling procedures. However, the system has occasional glitches and inaccuracies in call tracking.
"...We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results...." Peer review by Elizabeth S, Upgrade & Renewal Specialist, Marketing and Advertising

How efficiently Does CallBox manage your Call Recording?

Callbox provides call recording capabilities. Recordings are used for staff training and performance evaluation. Recordings can be used to gather information on call source, duration, and caller location.
"...Quality phone call recording and reporting...." Peer review by Tommy R., Automotive

Why is CallBox the best choice for Engagement Management?

What solutions does CallBox provide for Helpdesk Management?

How can CallBox enhance your Advertisement process?

32+ more Business Use Cases

79 buyers and buying teams have used Cuspera to assess how well CallBox solved their Lead Generation needs. Cuspera uses 764 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.

Frequently Asked Questions(FAQ)

for CallBox

What is CallBox?

CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology.

CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.

CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

What is CallBox used for?

CallBox is a Lead Generation Software mainly used by its customers to Improve ROI and Acquire Customers by Tracking & Monitoring Communications, Call Recording and Engagement Management .

What are the top features of CallBox?

Recording, Personalization and Dashboard are some of the top features of CallBox.

Who uses CallBox?

CallBox is used by Marketing And Advertising, Internet and Automotive among other industries.

What are CallBox alternatives?

CallPage, 800Response, PX and Kaleyra are popular alternatives for CallBox.

Where is CallBox located?

CallBox is headquartered at 1505 Federal Street, Suite 200, Dallas, Texas 75201, US.

Peers used CallBox for tracking & monitoring communications and call recording

CallBox Features

  • Low
  • Medium
  • High
AI Powered


Read Reviews (6)


Read Reviews (37)
Custom Reports


Read Reviews (98)
AI Powered


Read Reviews (6)


Read Reviews (37)
Custom Reports


Read Reviews (98)

Software Failure Risk Guidance


for CallBox

Overall Risk Meter

Low Medium High

Top Failure Risks for CallBox

CallBox Feeds

Multichannel Lead Generation through Effective B2B Marketing

20 Jun 2024 - source

Callboxers Lead, Connect, and Excel: Celebrating 20 Years

17 Jun 2024 - source

CallBox Profile

Company Name


Company Website

HQ Location

1505 Federal Street, Suite 200, Dallas, Texas 75201, US