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Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness industries and is widely used by Small Business, Mid Market, and Enterprise.
Exotel Product Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
How satisfied the customers are with Exotel use-cases
Reviews
"Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from... the support team and my account manager – they are able to help us out with anything instantly!" - Tom George
"Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too." - Satish Chugh
Exotel Customer Insights, Testimonials and Case Studies
How does Exotel address your Call Recording Challenges?
How efficiently Does Exotel manage your Helpdesk Management?
How does Exotel address your Communication Management Challenges?
How does Exotel facilitate Engagement Management?
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
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Where is Exotel located?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too. Testimonial By Satish Chugh |
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Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom George Team Lead, Operations Netmeds |
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
Satish Chugh Senior Manager- Last Mile Design Ekart |
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too. Testimonial By Satish Chugh |
|
Praveen Kumar Assistant Vice President, Quikr Services Quikr Services |
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
Welcome to Exotel GenAI Powered VoiceBot
Peers used Exotel for call recording and helpdesk management
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Exotel Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
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Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
