Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"Any fast-paced organisation like ours requires a lot of flexibility, which is exactly what Exotel’s customised APIs provide. One of the biggest reasons we work with Exotel is because they give us the flexibility to implement things swiftly and our w...ay." - Prashant Sharma
Exotel, VICIdial, Vocalcom, Bright Pattern, Tenfold, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Exotel Customer wins, Customer success stories, Case studies
How does Exotel address your Call Recording Challenges?
What benefits does Exotel offer for Helpdesk Management?
What makes Exotel ideal for Communication Management?
How efficiently Does Exotel manage your Engagement Management?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Any fast-paced organisation like ours requires a lot of flexibility, which is exactly what Exotel’s customised APIs provide. One of the biggest reasons we work with Exotel is because they give us the flexibility to implement things swiftly and our way. Testimonial By Prashant Sharma |
|
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
|
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Prashant Sharma VP, Customer Experience Gameskraft |
Any fast-paced organisation like ours requires a lot of flexibility, which is exactly what Exotel’s customised APIs provide. One of the biggest reasons we work with Exotel is because they give us the flexibility to implement things swiftly and our way. Testimonial By Prashant Sharma |
|
Sushant Kumar Operations Manager MoneyTap |
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
|
Jesslyn Kwong Regional Performance Marketing Lead 99dotco |
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive. |
Frontier Utilities - Utilities
Read more →INAYA Facilities Management Services - Facilities Management
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Read more →Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
Exotel Named a Leader in IDC MarketScape 2025: Redefining the Future of AI-Powered Customer Experience in Asia Pacific
Exotel has been recognized as a leader in the IDC MarketScape 2025 for its AI-powered customer experience solutions in the Asia Pacific region.
Exotel Powers Up Growth with New AI Omnichannel Customer Experience Platform - APN News
Exotel has launched Harmony, an AI-driven omnichannel customer experience platform that integrates voice, messaging, and AI into a unified system. This platform aims to enhance operational efficiency and customer engagement by enabling up to 60% automation and 1520% productivity gains. Harmony positions Exotel as a leader in AI-first customer experience solutions, expanding its presence in Southeast Asia, the Middle East, and Africa.
Agora Integrates with Exotel for 50-100M AI Voice Interactions | API ...
Agora Integrates with Exotel for 50-100M AI Voice Interactions | API ...
Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots
Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
