Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"When I first started using Exotel, I had a lot of questions and was still getting used to the dashboard. The support team was very, very helpful with that – I’ve called them up at 8 am or 11 pm and each time they’ve been more than willing to help me... out with anything. I usually receive replies to my emails within 15 minutes!" - Tanvi Gangwar
Exotel, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Exotel Use Cases
What solutions does Exotel provide for Call Recording?
What makes Exotel ideal for Helpdesk Management?
What benefits does Exotel offer for Communication Management?
Why is Exotel the best choice for Engagement Management?
37+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When I first started using Exotel, I had a lot of questions and was still getting used to the dashboard. The support team was very, very helpful with that – I’ve called them up at 8 am or 11 pm and each time they’ve been more than willing to help me out with anything. I usually receive replies to m...y emails within 15 minutes! |
|
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use. Testimonial By Chirag Patel |
|
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tanvi Gangwar Media and PR Head Drums Food International |
When I first started using Exotel, I had a lot of questions and was still getting used to the dashboard. The support team was very, very helpful with that – I’ve called them up at 8 am or 11 pm and each time they’ve been more than willing to help me out with anything. I usually receive replies to m...y emails within 15 minutes! |
|
Chirag Patel Engineering Manager 1mg |
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use. Testimonial By Chirag Patel |
|
Sushant Kumar Operations Manager MoneyTap |
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
Case Studies
CASE STUDY Khan Bank
CASE STUDY Mahanagar Telephone Mauritius Limited (MTML)
CASE STUDY JSW MG Motor India
CASE STUDY Payless Africa
Video
Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
Exotel Integrates CPaaS, contact centers, and AI informs Angira Agrawal, Business Head, Exotel India & SAARC - APAC News Network
Exotel integrates CPaaS, contact centers, and AI, announced by Angira Agrawal, Business Head for India & SAARC.
afaqs ! Pause - Udit Agarwal , VP and Global Head of Marketing , Exotel
Udit Agarwal is the VP and Global Head of Marketing at Exotel, with over 20 years of experience.
News - Cloud telephony service Exotel confirms major cyber attack on cloud servers - TEISS
Exotel, a cloud telephony service, confirmed a major cyber attack on their cloud servers, affecting operations.
Exclusive: Customer conversation platform Exotel suffers data breach - Entrackr
Exotel, a customer conversation platform, experienced a data breach, exposing sensitive information.
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
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