Exotel Overview
This is a summary of the comprehensive capabilities and benefits of Exotel based on over 1848 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Exotel, Toky, Dialpad Ai Contact Center, CloudTalk, CallHippo, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Exotel is right for your needs? Our Cuspera AI engine can evaluate how Exotel fits your specific business needs, industry, and context. Get your personalized assessment report today.
Exotel supports business activities such as:
- Call Recording
- Helpdesk Management
- Communication Management
- Engagement Management
- Call Analytics
Exotel can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Exotel's capabilities include Recording, Personalization, Dashboard, etc.
Exotel Financial Services Vertical is its biggest customer base.
Reviews
"Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from... the support team and my account manager – they are able to help us out with anything instantly! " - Tom George
Cuspera Reviews
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Exotel.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Exotel.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.98/5 ★ |
"...Since their customer support department is relatively new, Epigamia uses Exotel s call recording feature to onboard, train and track agents performance...." Case Study Epigamia |
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...App to app calling feature helps you integrate voice calling capabilities inside any app you build...." App to app calling for business |
| Communication Management with Phone Calls |
4.44/5 ★ |
"...Calls can be tracked and analysed for better operation...." Healthcare |
| tracking & monitoring communications |
4.43/5 ★ |
"...For instance, by tracking calls, we have been able to reduce unnecessary calls happening between a delivery executive and a customer...." Peer review by Rajkishan, Operations & Strategy, Swiggy |
| sending & publishing communications |
3.87/5 ★ |
"...Instead of sending codes via email or SMS, nOTP is a hassle-free way to verify users before password resets. ..." Voice, SMS, nOTP Authentication, AppToApp Calling |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.98/5 ★ |
"...Since their customer support department is relatively new, Epigamia uses Exotel s call recording feature to onboard, train and track agents performance...." Case Study Epigamia |
|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...App to app calling feature helps you integrate voice calling capabilities inside any app you build...." App to app calling for business |
|
| Communication Management with Phone Calls |
4.44/5 ★ |
"...Calls can be tracked and analysed for better operation...." Healthcare |
|
| tracking & monitoring communications |
4.44/5 ★ |
| sending & publishing communications |
4.44/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1848 insights from peers and experts to help you assess how these Exotel use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
|
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom George Team Lead, Operations Netmeds |
Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from the support team and my account manager – they ar...e able to help us out with anything instantly! |
|
Sushant Kumar Operations Manager MoneyTap |
After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive. Testimonial By Sushant Kumar |
|
Praveen Kumar Assistant Vice President, Quikr Services Quikr Services |
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. Testimonial By Praveen Kumar |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study EpigamiaRead More |
|
Case Study HealthifyMeRead More |
|
Case Study ACT (Atria Convergence Technologies Limited)Read More |
Video
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Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
What is Exotel used for?
What are the top features of Exotel?
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Where is Exotel located?
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Exotel to Acquire customers and Enhance customer relationships
Exotel Alternatives
Peer and Expert Opinion on Features
for Exotel
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (128) |
| Personalization | Read Reviews (42) |
| Dashboard | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Feedback surveys | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (128) |
| Personalization | Read Reviews (42) |
| Dashboard | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Feedback surveys | Read Reviews (12) |
IT and Other Capabilities
for Exotel
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (159) |
| Data Import | Read Reviews (211) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (159) |
| Data Import | Read Reviews (211) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (71) |
| 24/7 Support | Read Reviews (239) |
| Email Support | Read Reviews (13) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (71) |
| 24/7 Support | Read Reviews (239) |
| Email Support | Read Reviews (13) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for Exotel
Vendor Profile Details
Company Name
Exotel
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
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