Exotel Overview
Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.
Exotel Use-Cases and Business Priorities: Customer Satisfaction Data
Exotel works with different mediums / channels such as Phone Calls.
Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.
Reviews
"We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system." - Kumar Vinod
Peer review evidence (same sources as the product rating summary)
"...With exotel we can simply focus on discussion and replay the recorded call to ensure everything is noted properly...." Peer review by Sandeep Hedge, Co-Founder, dotCord
"...Support : Exotel Support Center...." Exotel Support Center
"...We can now look at reports, keep track of calls, their frequency and so on...." Peer review by Malini, Chief Executive Officer, F5 Escapes
Exotel, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
Popular Business Setting
for Exotel
Top Industries
- Financial Services
- Food & Beverages
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
- Enterprise
Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.
Exotel Customer wins, Customer success stories, Case studies
How can Exotel enhance your Call Recording process?
What benefits does Exotel offer for Helpdesk Management?
How does Exotel facilitate Communication Management?
How efficiently Does Exotel manage your Engagement Management?
51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention. Testimonial By Rajkishan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kumar Vinod Senior Manager - Operations redBus.in |
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. Testimonial By Kumar Vinod |
|
Ranjana DK Sales and Marketing Manager T0rq03 Sports & Adventures |
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK |
|
Rajkishan Senior Manager - Operations and Strategy Swiggy |
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention. Testimonial By Rajkishan |
Absa Bank Mauritius - Banking - Large
Corefactors - Marketing And Advertising - Small
Corefactors - Information Technology And Services - Small
Welcome to Exotel GenAI Powered VoiceBot
Frequently Asked Questions(FAQ)
for Exotel
What is Exotel?
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
What is Exotel used for?
What are the top features of Exotel?
Who uses Exotel?
What are Exotel alternatives?
Where is Exotel located?
Peers used Exotel for call recording and helpdesk management
Exotel Competitors
Exotel Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for Exotel
Overall Risk Meter
Top Failure Risks for Exotel
Exotel Techcom Pvt. Ltd News
Exotel appoints Rajat Setia as senior director of marketing
Exotel has appointed Rajat Setia as senior director of marketing. Setia previously held various marketing leadership roles at PeopleStrong for nearly seven years.
Exotel Acqui-Hires Dubverse Team to Boost Voice AI
Exotel has acqui-hired the team from Dubverse to enhance its capabilities in voice AI. This strategic move aims to strengthen Exotel's offerings in customer engagement and experience through advanced AI technologies.
Exotel Acquihires Dubverse to Strengthen AI-Led Customer Experience ...
Exotel has acquihired Dubverse's leadership team to enhance its AI capabilities in customer experience. Dubverse cofounders Anuja Dhawan and Varshul Gupta will lead Exotel's Conversation Quality Analytics and AI initiatives, respectively. This move aims to integrate Dubverse's voice and language AI technologies, strengthening Exotel's position in AI-led customer engagement solutions.
Exotel Acqui-Hires Dubverse Team to Bolster AI Capabilities
Exotel has acqui-hired the core team from voice AI startup Dubverse, including its co-founders, to enhance its AI capabilities. This move aligns with Exotel's strategy to become an AI-first customer engagement platform. Dubverse's co-founders will lead AI initiatives, focusing on conversational intelligence and quality analytics. This integration aims to boost Exotel's innovation and meet the growing demand for AI-driven customer experience solutions.
Exotel Techcom Pvt. Ltd Profile
Company Name
Exotel Techcom Pvt. Ltd
Company Website
https://exotel.comHQ Location
#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008
Employees
251-500
Social
Financials
SERIES D
