Exotel Overview

Exotel enhances enterprise communication through its AI-driven solutions, focusing on improving customer interactions across various sectors like sales, support, and service delivery. By integrating intelligent conversation quality analysis and advanced voice and messaging APIs, Exotel helps businesses transform their contact centers. This results in improved customer experience management and engagement. Exotel's solutions are known for facilitating unified customer experiences, making them ideal for enterprises seeking mission-critical connectivity. The platform's ability to integrate out-of-the-box APIs supports diverse business needs, from debt collection to marketing.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Exotel.

Other use cases:

  • Engagement Management
  • Call Analytics
  • Coaching
  • Contact List Management
  • Customer Feedback Management
  • Training & Onboarding
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Exotel.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Exotel Use-Cases and Business Priorities: Customer Satisfaction Data

Exotel works with different mediums / channels such as Phone Calls.

Exotel's features include Recording, Personalization, Dashboard, etc. and Exotel support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Exotel analytics capabilities include Analytics, and Custom Reports.

Reviews

"An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel." - Ranjana DK

Exotel, VICIdial, Vocalcom, Bright Pattern, Tenfold, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.

Popular Business Setting

for Exotel

Top Industries

  • Financial Services
  • Food & Beverages
  • Health, Wellness and Fitness

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Exotel is popular in Financial Services, Food & Beverages, and Health, Wellness And Fitness and is widely used by Small Business, Mid Market, and Enterprise.

Exotel Customer wins, Customer success stories, Case studies

How does Exotel facilitate Call Recording?

How efficiently Does Exotel manage your Helpdesk Management?

How efficiently Does Exotel manage your Communication Management?

What solutions does Exotel provide for Engagement Management?

51 buyers and buying teams have used Cuspera to assess how well Exotel solved their Contact Center Software needs. Cuspera uses 1848 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Exotel testimonial

Ranjana DK

Sales and Marketing Manager

T0rq03 Sports & Adventures
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK
Exotel testimonial

Jesslyn Kwong

Regional Performance Marketing Lead

99dotco
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive.

Testimonial By Jesslyn Kwong
Exotel testimonial

Prashant Sharma

VP, Customer Experience

Gameskraft
Any fast-paced organisation like ours requires a lot of flexibility, which is exactly what Exotel’s customised APIs provide. One of the biggest reasons we work with Exotel is because they give us the flexibility to implement things swiftly and our way. Testimonial By Prashant Sharma
CUSTOMERS TESTIMONIALS
Exotel testimonial

Ranjana DK

Sales and Marketing Manager

T0rq03 Sports & Adventures
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. Testimonial By Ranjana DK
Exotel testimonial

Jesslyn Kwong

Regional Performance Marketing Lead

99dotco
I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only one bug — and the support team is very helpful and ...responsive.

Testimonial By Jesslyn Kwong
Exotel testimonial

Prashant Sharma

VP, Customer Experience

Gameskraft
Any fast-paced organisation like ours requires a lot of flexibility, which is exactly what Exotel’s customised APIs provide. One of the biggest reasons we work with Exotel is because they give us the flexibility to implement things swiftly and our way. Testimonial By Prashant Sharma
 

Exotel Omnichannel Solutions Power Shiprockets Customer Engagement India-wide

Exotel's AI-powered omnichannel solutions have significantly enhanced Shiprocket's customer engagement, improving call response rates by 35% and SMS delivery rates to 95% across 19,100 PIN codes. The... partnership, spanning seven years, has also seen a 60% customer response rate through WhatsApp communication, positioning Shiprocket as a trusted e-commerce partner for MSMEs.

Read on →
 

Exotel Omnichannel Solutions Power Shiprocket's Customer Engagement ...

Exotel's omnichannel solutions have significantly enhanced Shiprocket's customer engagement across India. The partnership, spanning seven years, has improved call response rates by 35% and increased ...SMS delivery efficiency to 95%. The integration of WhatsApp has achieved a 60% customer response rate, optimizing Shiprocket's communication strategy and strengthening its position as a preferred partner for e-commerce businesses.

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Day or Night, Exotel Has Our Back: Inside Absa Bank Mauritius CX Revolution

Absa Bank Mauritius has partnered with Exotel to transform its customer experience by unifying communication and enhancing agent productivity. The collaboration has led to improved efficiency, real-t...ime insights, and proactive customer engagement, with over 100 agents benefiting from a unified platform. This partnership sets a new standard for digital banking in Mauritius, emphasizing seamless integration and superior customer service.

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JSW MG Motor India - Automotive - automotive

Exotel helped JSW MG Motor India improve customer service with a unified cloud contact center. The company faced problems with fragmented communication and inconsistent service. Exotel's solution gav...e them a single number for all customer calls and automated feedback collection. This made it easier to track 400+ agents and improved service quality. As a result, customer satisfaction increased by 22% and agent productivity rose by 20%.

Read on →

Khan Bank - Banking - banking

Ameyo by Exotel helped Khan Bank improve its contact center operations. Khan Bank faced challenges with multiple disconnected tools, slow agent performance, and no centralized conversation tracking. ...Ameyo by Exotel unified all channels, integrated with the core banking system, and introduced IVR and TPIN authentication. This made agents more efficient, improved customer satisfaction, and reduced hardware costs by up to 80%.

Read on →

Absa Bank Mauritius - Banking - Banking

Absa Bank Mauritius used Exotel to improve customer care. The bank wanted to make customer service faster and more reliable. Exotel's cloud telephony helped them handle calls better. Customers now ge...t quicker answers and better support. The bank saw a big improvement in customer satisfaction.

Read on →

Welcome to Exotel GenAI Powered VoiceBot

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Frequently Asked Questions(FAQ)

for Exotel

What is Exotel?

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.

Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .

Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.

What is Exotel used for?

Exotel is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Call Recording, Helpdesk Management and Communication Management .

What are the top features of Exotel?

Recording, Personalization and Dashboard are some of the top features of Exotel.

Who uses Exotel?

Exotel is used by Financial Services, Food & Beverages and Health, Wellness And Fitness among other industries.

What are Exotel alternatives?

VICIdial, Vocalcom, Bright Pattern and Tenfold are popular alternatives for Exotel.

Where is Exotel located?

Exotel is headquartered at #22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008.
lightning

Peers used Exotel for call recording and helpdesk management

Exotel Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (8)
Analytics

4.83/5 ★

Read Reviews (54)
Custom Reports

4.66/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (8)
Analytics

4.83/5 ★

Read Reviews (54)
Custom Reports

4.66/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for Exotel

Overall Risk Meter

Low Medium High

Top Failure Risks for Exotel

Exotel Techcom Pvt. Ltd News

M&A

Exotel Acqui-Hires Dubverse Team to Boost Voice AI

Exotel has acqui-hired the team from Dubverse to enhance its capabilities in voice AI. This strategic move aims to strengthen Exotel's offerings in customer engagement and experience through advanced AI technologies.

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M&A

Exotel Acquihires Dubverse to Strengthen AI-Led Customer Experience ...

Exotel has acquihired Dubverse's leadership team to enhance its AI capabilities in customer experience. Dubverse cofounders Anuja Dhawan and Varshul Gupta will lead Exotel's Conversation Quality Analytics and AI initiatives, respectively. This move aims to integrate Dubverse's voice and language AI technologies, strengthening Exotel's position in AI-led customer engagement solutions.

Read more →
M&A

Exotel Acqui-Hires Dubverse Team to Bolster AI Capabilities

Exotel has acqui-hired the core team from voice AI startup Dubverse, including its co-founders, to enhance its AI capabilities. This move aligns with Exotel's strategy to become an AI-first customer engagement platform. Dubverse's co-founders will lead AI initiatives, focusing on conversational intelligence and quality analytics. This integration aims to boost Exotel's innovation and meet the growing demand for AI-driven customer experience solutions.

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Company

Exotel strengthens enterprise CX ecosystem

Exotel has acqui-hired Dubverse's top team, including co-founders Anuja Dhawan and Varshul Gupta, to enhance its AI capabilities for enterprise customer experience (CX). Dhawan will lead Exotel's Conversation Quality Analytics, while Gupta heads AI, bringing expertise in multilingual voice and language AI. This move aligns with Exotel's vision of building an AI-first customer engagement ecosystem, leveraging their platform's capabilities like intent detection and sentiment analysis.

Read more →

Exotel Techcom Pvt. Ltd Profile

Company Name

Exotel Techcom Pvt. Ltd

Company Website

https://exotel.com

HQ Location

#22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008

Employees

251-500

Social

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Financials

SERIES D