Cloud Communication APIs for Calls, SMS, User verifications and more
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Latest Product Updates and Feature Enhancements on Exotel
Exotels MCP Server: Powering Agentic AI for Real Conversations
Exotel has introduced its Model Context Protocol (MCP) Server, enhancing AI capabilities by enabling large language models like GPT and Claude to execute actions such as making calls and sending mess...ages. This server integrates seamlessly with Exotel's voice and messaging stack, transforming AI from passive responders to proactive agents across industries like banking, e-commerce, and healthcare, thereby improving customer engagement and operational efficiency.
Reimagining CX: How Exotel Unified CPaaS, CCaaS, and AI Into a Full-Stack Platform
Exotel has unified CPaaS, CCaaS, and AI into a full-stack platform to enhance customer engagement, particularly in the BFSI sector. This integration aims to overcome fragmented communication systems,... offering enterprises intelligent, compliant, and relationship-led interactions. Exotel's platform supports real-time communication orchestration, enabling businesses to deliver personalized and efficient customer experiences. The platform's strategic edge includes telecom-grade infrastructure, regulatory compliance, and innovative solutions like AI-powered collection agents.
Exotel unveils programmable voice infra for AI agents
Exotel launched Exotel AgentStream, a programmable voice infrastructure for AI agents, offering real-time voice streaming with sub-20ms latency. This platform connects AI voice bots to users via PSTN..., WhatsApp, in-app channels, and WebRTC, enhancing enterprise workflows in sales, support, and service. Exotel's infrastructure supports over 20 million monthly conversations, driving AI adoption with a 25% monthly growth in voice streaming usage.
Exotel launches AgentStream to power ultra-low latency AI voice experiences
Exotel has launched AgentStream, a real-time voice streaming API designed to enhance AI voice experiences with sub-20ms latency, significantly faster than the industry average. This API supports vari...ous enterprise workflows and channels, including PSTN and WebRTC, and aims to deliver natural, scalable conversations. Exotel reports rapid growth in voice streaming usage and is expanding its AI-powered customer engagement platform into new regions.
How Exotels Voice Streaming & Voice Bots Are Powering the Next Era of Enterprise Communication
Exotel's voice streaming and voice bots are revolutionizing enterprise communication by integrating AI with telephony. Over 150 businesses have adopted Exotel's voice streaming, which supports 2,000+... conversations per minute. The platform offers bi-directional and uni-directional streaming, enhancing customer interactions in BFSI, e-commerce, and digital native sectors. Exotel's solutions drive significant improvements in customer engagement, compliance, and operational efficiency.
Exotel and Shiprocket Strengthen Customer Communication Partnership - SME Street
Exotel and Shiprocket have strengthened their strategic partnership, enhancing Shiprocket's customer communication through Exotel's SMS, IVR, and WhatsApp solutions. This collaboration has improved S...hiprocket's call response and SMS delivery rates, bolstering customer engagement and satisfaction. The partnership supports Shiprocket's extensive merchant network by providing reliable, multichannel communication, crucial for e-commerce businesses.
Exotel partners with Knowmax to enhance AI-driven customer experience
Exotel has partnered with Knowmax to enhance AI-driven customer experience by integrating Exotel's customer engagement platform with Knowmax's knowledge management system. This collaboration aims to ...streamline customer service operations, improve response times, and increase customer satisfaction by providing agents with direct access to relevant information. The partnership focuses on reducing Average Handling Time and improving First Call Resolution.
Exotel Omnichannel Solutions Power Shiprockets Customer Engagement India-wide
Exotel's AI-powered omnichannel solutions have significantly enhanced Shiprocket's customer engagement, improving call response rates by 35% and SMS delivery rates to 95% across 19,100 PIN codes. The... partnership, spanning seven years, has also seen a 60% customer response rate through WhatsApp communication, positioning Shiprocket as a trusted e-commerce partner for MSMEs.
Exotel Omnichannel Solutions Power Shiprocket's Customer Engagement ...
Exotel's omnichannel solutions have significantly enhanced Shiprocket's customer engagement across India. The partnership, spanning seven years, has improved call response rates by 35% and increased ...SMS delivery efficiency to 95%. The integration of WhatsApp has achieved a 60% customer response rate, optimizing Shiprocket's communication strategy and strengthening its position as a preferred partner for e-commerce businesses.
Day or Night, Exotel Has Our Back: Inside Absa Bank Mauritius CX Revolution
Absa Bank Mauritius has partnered with Exotel to transform its customer experience by unifying communication and enhancing agent productivity. The collaboration has led to improved efficiency, real-t...ime insights, and proactive customer engagement, with over 100 agents benefiting from a unified platform. This partnership sets a new standard for digital banking in Mauritius, emphasizing seamless integration and superior customer service.
Exotels Intelligent Communication Platform enhances patient care and efficiency at Medcare hospitals
Exotel has partnered with Medcare hospitals to implement an automated communication solution that enhances patient care and operational efficiency. The integration of Exotel's intelligent calling and... reminder system has significantly reduced patient no-show rates and improved staff efficiency, allowing healthcare staff to focus more on clinical care. This collaboration highlights Exotel's growing influence in the healthcare sector by optimizing patient engagement through automation.
