Latest News & Updates on Exotel

Exotel has launched India's first AI-initiated customer experience call using its Model Context Protocol (MCP) framework. This innovation enables AI assistants to create and deploy enterprise-ready v...oice agents through natural-language instructions, enhancing customer engagement workflows. The AI agents can handle tasks like calls, conversations, and system updates, marking a significant advancement in enterprise voice AI.
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Exotel has launched its AI-powered customer experience platform, Harmony, in the Middle East. Harmony integrates AI and human agents to enhance customer interactions, offering seamless cross-channel ...communication and compliance with regional regulations. The platform aims to improve automation and personalization for enterprises, addressing fragmented customer experience systems.
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Exotel has launched Harmony, an AI-powered customer experience platform in the Middle East, designed to unify customer interactions with AI-first architecture. Harmony offers intelligent automation, ...deep personalization, and real-time observability, enhancing AI-human collaboration. It supports up to 60% automation and 15-20% productivity gains. This launch marks Exotel's strategic move into AI-led CX orchestration, leveraging its acquisitions of Ameyo and Cogno AI.
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Exotel has launched 'Harmony', an AI-powered CX orchestration platform, in the Middle East. Harmony integrates AI and human agents to enhance customer engagement, offering automation, personalization..., and compliance. It aims to transform fragmented CX ecosystems into unified systems, improving efficiency and reducing costs.
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Exotel has launched Harmony, an AI-driven omnichannel customer experience platform that integrates voice, messaging, and AI into a unified system. This platform aims to enhance operational efficiency... and customer engagement by enabling up to 60% automation and 1520% productivity gains. Harmony positions Exotel as a leader in AI-first customer experience solutions, expanding its presence in Southeast Asia, the Middle East, and Africa.
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Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots

Agora Integrates with Exotel for 50-100M AI Voice Interactions | API ...

Exotel has acqui-hired the team from Dubverse to enhance its capabilities in voice AI. This strategic move aims to strengthen Exotel's offerings in customer engagement and experience through advanced... AI technologies.
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Exotel has acquihired Dubverse's leadership team to enhance its AI capabilities in customer experience. Dubverse cofounders Anuja Dhawan and Varshul Gupta will lead Exotel's Conversation Quality Anal...ytics and AI initiatives, respectively. This move aims to integrate Dubverse's voice and language AI technologies, strengthening Exotel's position in AI-led customer engagement solutions.
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Exotel has acqui-hired the core team from voice AI startup Dubverse, including its co-founders, to enhance its AI capabilities. This move aligns with Exotel's strategy to become an AI-first customer ...engagement platform. Dubverse's co-founders will lead AI initiatives, focusing on conversational intelligence and quality analytics. This integration aims to boost Exotel's innovation and meet the growing demand for AI-driven customer experience solutions.
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Exotel has acquired the team behind Dubverse, a company specializing in AI-powered dubbing for video and audio content. This acquisition aims to enhance Exotel's capabilities in speech and language A...I, leveraging Dubverse's expertise. Dubverse will continue to operate independently, ensuring no disruption to its current services or customer experience.
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Exotel has acqui-hired the core team of Dubverse, a voice AI startup, to enhance its capabilities in conversational intelligence and enterprise customer experience. This move aims to integrate Dubver...se's expertise in voice AI and multilingual voice generation into Exotel's platform, strengthening its voice AI stack.
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Exotel has acqui-hired the core team from Dubverse, a voice AI startup, to enhance its voice AI capabilities. This strategic move aims to strengthen Exotel's position as an AI-first customer engageme...nt platform, focusing on conversational intelligence and automation. Dubverse's cofounders, Anuja Dhawan and Varshul Gupta, will lead key AI initiatives at Exotel.
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Exotel has acquihired the leadership team of Dubverse, a voice AI startup, to enhance its AI capabilities for customer engagement. This strategic move aims to strengthen Exotel's AI-led customer expe...rience offerings. Dubverse's expertise in voice and language AI will be integrated into Exotel's platform, positioning the company to compete effectively in the AI-driven customer engagement space.
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Exotel has acqui-hired the Dubverse team to enhance its voice AI capabilities, integrating Dubverse's multilingual voice generation and conversational technologies into its platform. This move aims t...o bolster Exotel's conversational quality analytics, enabling real-time evaluation of customer interactions. The integration is expected to strengthen Exotel's enterprise customer experience offerings, focusing on AI-driven decision-making and engagement tools.
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Exotel has acqui-hired the core team of Dubverse to enhance its voice AI capabilities. This strategic move aims to accelerate innovation in conversational communication technologies. The integration ...of Dubverse's expertise in speech synthesis and voice automation is expected to boost Exotel's development of advanced voice-driven solutions for businesses, enhancing text-to-speech quality and multilingual support.
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Exotel has acqui-hired the core team of Dubverse, a voice AI startup, to enhance its voice AI and customer experience capabilities. This strategic move aims to integrate Dubverse's multilingual voice... generation and conversational technologies into Exotel's platform, strengthening its AI-led enterprise customer engagement offerings.
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Exotel is reorganizing its leadership to enhance its AI-first customer experience infrastructure. This strategic move aims to scale operations and address the evolving demands in enterprise customer ...engagement. The realignment reflects a shift towards integrating operational intelligence with customer experience solutions.
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Exotel announced significant leadership changes to strengthen its position in the AI-for-customer-service market. Key appointments include Rohan Shanbagh as COO, Sanjeeth R as CPO, Ananda Kumar as CF...O, Udit Agarwal as SVP and Global Head of Partnerships & Marketing, and Sumithra Sivaramakrishnan as Head of People & Culture. These changes aim to enhance Exotel's operational capabilities and market readiness.
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Exotel has appointed Rajat Setia as senior director of marketing. Setia previously held various marketing leadership roles at PeopleStrong for nearly seven years.

Exotel received recognition at the Economic Times AI Awards 2025 for its excellence in AI-led sales and customer experience. The award highlights Exotel's leadership in integrating AI with human inte...lligence to enhance customer journeys, improve conversions, and deepen engagement. This accolade underscores Exotel's commitment to AI innovation and its impact on customer experience.
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Exotel has been recognized as a leader in the IDC MarketScape 2025 for its AI-powered customer experience solutions in the Asia Pacific region.

Exotel has acqui-hired Dubverse's top team, including co-founders Anuja Dhawan and Varshul Gupta, to enhance its AI capabilities for enterprise customer experience (CX). Dhawan will lead Exotel's Con...versation Quality Analytics, while Gupta heads AI, bringing expertise in multilingual voice and language AI. This move aligns with Exotel's vision of building an AI-first customer engagement ecosystem, leveraging their platform's capabilities like intent detection and sentiment analysis.
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