Latest Product Updates and Feature Enhancements on Exotel
Exotel Launches 'Harmony' in the Middle East, Expanding Agentic AI-Led ...
Exotel has launched 'Harmony', an AI-powered CX orchestration platform, in the Middle East. Harmony integrates AI and human agents to enhance customer engagement, offering automation, personalization..., and compliance. It aims to transform fragmented CX ecosystems into unified systems, improving efficiency and reducing costs.
Exotel Unveils Harmony, an Agentic AI?Powered Customer Experience ...
Exotel has launched Harmony, an AI-powered customer experience platform in the Middle East, designed to unify customer interactions with AI-first architecture. Harmony offers intelligent automation, ...deep personalization, and real-time observability, enhancing AI-human collaboration. It supports up to 60% automation and 15-20% productivity gains. This launch marks Exotel's strategic move into AI-led CX orchestration, leveraging its acquisitions of Ameyo and Cogno AI.
ZAWYA-PRESSR: Exotel launches Harmony in the Middle East, expanding agentic AI-led customer experience platform across the region
Exotel has launched its AI-powered customer experience platform, Harmony, in the Middle East. Harmony integrates AI and human agents to enhance customer interactions, offering seamless cross-channel ...communication and compliance with regional regulations. The platform aims to improve automation and personalization for enterprises, addressing fragmented customer experience systems.
Exotel Powers Up Growth with New AI Omnichannel Customer Experience Platform - APN News
Exotel has launched Harmony, an AI-driven omnichannel customer experience platform that integrates voice, messaging, and AI into a unified system. This platform aims to enhance operational efficiency... and customer engagement by enabling up to 60% automation and 1520% productivity gains. Harmony positions Exotel as a leader in AI-first customer experience solutions, expanding its presence in Southeast Asia, the Middle East, and Africa.
Exotels MCP Server: Powering Agentic AI for Real Conversations
Exotel has introduced its Model Context Protocol (MCP) Server, enhancing AI capabilities by enabling large language models like GPT and Claude to execute actions such as making calls and sending mess...ages. This server integrates seamlessly with Exotel's voice and messaging stack, transforming AI from passive responders to proactive agents across industries like banking, e-commerce, and healthcare, thereby improving customer engagement and operational efficiency.
Reimagining CX: How Exotel Unified CPaaS, CCaaS, and AI Into a Full-Stack Platform
Exotel has unified CPaaS, CCaaS, and AI into a full-stack platform to enhance customer engagement, particularly in the BFSI sector. This integration aims to overcome fragmented communication systems,... offering enterprises intelligent, compliant, and relationship-led interactions. Exotel's platform supports real-time communication orchestration, enabling businesses to deliver personalized and efficient customer experiences. The platform's strategic edge includes telecom-grade infrastructure, regulatory compliance, and innovative solutions like AI-powered collection agents.
Exotel unveils programmable voice infra for AI agents
Exotel launched Exotel AgentStream, a programmable voice infrastructure for AI agents, offering real-time voice streaming with sub-20ms latency. This platform connects AI voice bots to users via PSTN..., WhatsApp, in-app channels, and WebRTC, enhancing enterprise workflows in sales, support, and service. Exotel's infrastructure supports over 20 million monthly conversations, driving AI adoption with a 25% monthly growth in voice streaming usage.
Exotel launches AgentStream to power ultra-low latency AI voice experiences
Exotel has launched AgentStream, a real-time voice streaming API designed to enhance AI voice experiences with sub-20ms latency, significantly faster than the industry average. This API supports vari...ous enterprise workflows and channels, including PSTN and WebRTC, and aims to deliver natural, scalable conversations. Exotel reports rapid growth in voice streaming usage and is expanding its AI-powered customer engagement platform into new regions.
Exotel Unveils Real-Time Voice Streaming for AI Agents
Exotel has launched AgentStream, a real-time voice streaming platform for AI agents, offering low-latency, compliant voice infrastructure. This platform connects AI voice bots to users via PSTN, What...sApp, in-app channels, and WebRTC, enhancing enterprise workflows in sales, support, and service. With sub-20ms latency, it provides the fastest streaming, supporting over 20 million monthly conversations and 25% monthly growth in voice streaming usage.
Exotel Launches Deployment-Ready Developer-Focused AgentStream
Exotel Launches Deployment-Ready Developer-Focused AgentStream
How Exotels Voice Streaming & Voice Bots Are Powering the Next Era of Enterprise Communication
Exotel's voice streaming and voice bots are revolutionizing enterprise communication by integrating AI with telephony. Over 150 businesses have adopted Exotel's voice streaming, which supports 2,000+... conversations per minute. The platform offers bi-directional and uni-directional streaming, enhancing customer interactions in BFSI, e-commerce, and digital native sectors. Exotel's solutions drive significant improvements in customer engagement, compliance, and operational efficiency.
Strategic Partnerships and Integrations of Exotel
Agora Integrates with Exotel for 50-100M AI Voice Interactions | API ...
Agora Integrates with Exotel for 50-100M AI Voice Interactions | API ...
Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots
Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots
Exotel and Shiprocket Strengthen Customer Communication Partnership - SME Street
Exotel and Shiprocket have strengthened their strategic partnership, enhancing Shiprocket's customer communication through Exotel's SMS, IVR, and WhatsApp solutions. This collaboration has improved S...hiprocket's call response and SMS delivery rates, bolstering customer engagement and satisfaction. The partnership supports Shiprocket's extensive merchant network by providing reliable, multichannel communication, crucial for e-commerce businesses.
Exotel partners with Knowmax to enhance AI-driven customer experience
Exotel has partnered with Knowmax to enhance AI-driven customer experience by integrating Exotel's customer engagement platform with Knowmax's knowledge management system. This collaboration aims to ...streamline customer service operations, improve response times, and increase customer satisfaction by providing agents with direct access to relevant information. The partnership focuses on reducing Average Handling Time and improving First Call Resolution.
Mergers, Acquisitions, and Business Moves by Exotel
Exotel Acqui-Hires Dubverse Team to Boost Voice AI
Exotel has acqui-hired the team from Dubverse to enhance its capabilities in voice AI. This strategic move aims to strengthen Exotel's offerings in customer engagement and experience through advanced... AI technologies.
Exotel Acquihires Dubverse to Strengthen AI-Led Customer Experience ...
Exotel has acquihired Dubverse's leadership team to enhance its AI capabilities in customer experience. Dubverse cofounders Anuja Dhawan and Varshul Gupta will lead Exotel's Conversation Quality Anal...ytics and AI initiatives, respectively. This move aims to integrate Dubverse's voice and language AI technologies, strengthening Exotel's position in AI-led customer engagement solutions.
Exotel Acqui-Hires Dubverse Team to Bolster AI Capabilities
Exotel has acqui-hired the core team from voice AI startup Dubverse, including its co-founders, to enhance its AI capabilities. This move aligns with Exotel's strategy to become an AI-first customer ...engagement platform. Dubverse's co-founders will lead AI initiatives, focusing on conversational intelligence and quality analytics. This integration aims to boost Exotel's innovation and meet the growing demand for AI-driven customer experience solutions.
Startup News Today: Exotel Acqui-Hires Dubverse Team to Strengthen ...
Exotel has acqui-hired the Dubverse team to enhance its voice AI capabilities, integrating Dubverse's multilingual voice generation and conversational technologies into its platform. This move aims t...o bolster Exotel's conversational quality analytics, enabling real-time evaluation of customer interactions. The integration is expected to strengthen Exotel's enterprise customer experience offerings, focusing on AI-driven decision-making and engagement tools.
Exotel Acquires Dubverse to Boost AI Customer Experience
Exotel has acquihired the leadership team of Dubverse, a voice AI startup, to enhance its AI capabilities for customer engagement. This strategic move aims to strengthen Exotel's AI-led customer expe...rience offerings. Dubverse's expertise in voice and language AI will be integrated into Exotel's platform, positioning the company to compete effectively in the AI-driven customer engagement space.
Exotel Acqui-Hires Dubverse for Voice AI Push
Exotel has acqui-hired the core team from Dubverse, a voice AI startup, to enhance its voice AI capabilities. This strategic move aims to strengthen Exotel's position as an AI-first customer engageme...nt platform, focusing on conversational intelligence and automation. Dubverse's cofounders, Anuja Dhawan and Varshul Gupta, will lead key AI initiatives at Exotel.
Exotel acqui-hires Dubverse core team
Exotel has acqui-hired the core team of Dubverse, a voice AI startup, to enhance its capabilities in conversational intelligence and enterprise customer experience. This move aims to integrate Dubver...se's expertise in voice AI and multilingual voice generation into Exotel's platform, strengthening its voice AI stack.
Dubverse Joins Exotel to Accelerate Its Mission in Speech and Language AI
Exotel has acquired the team behind Dubverse, a company specializing in AI-powered dubbing for video and audio content. This acquisition aims to enhance Exotel's capabilities in speech and language A...I, leveraging Dubverse's expertise. Dubverse will continue to operate independently, ensuring no disruption to its current services or customer experience.
Awards, Recognitions, and Industry Achievements of Exotel
Exotel Recognised at The Economic Times AI Awards 2025 for AI-led Sales ...
Exotel received recognition at the Economic Times AI Awards 2025 for its excellence in AI-led sales and customer experience. The award highlights Exotel's leadership in integrating AI with human inte...lligence to enhance customer journeys, improve conversions, and deepen engagement. This accolade underscores Exotel's commitment to AI innovation and its impact on customer experience.
Exotel Named a Leader in IDC MarketScape 2025: Redefining the Future of AI-Powered Customer Experience in Asia Pacific
Exotel has been recognized as a leader in the IDC MarketScape 2025 for its AI-powered customer experience solutions in the Asia Pacific region.
Corporate News and Organizational Updates on Exotel
Exotel strengthens enterprise CX ecosystem
Exotel has acqui-hired Dubverse's top team, including co-founders Anuja Dhawan and Varshul Gupta, to enhance its AI capabilities for enterprise customer experience (CX). Dhawan will lead Exotel's Con...versation Quality Analytics, while Gupta heads AI, bringing expertise in multilingual voice and language AI. This move aligns with Exotel's vision of building an AI-first customer engagement ecosystem, leveraging their platform's capabilities like intent detection and sentiment analysis.