Overview: XCALLY and Exotel as Contact Center Software Category solutions.
XCALLY excels in providing robust contact center solutions with highly rated touchpoint management and integration, capturing large enterprise segments in IT and telecom. Its core strength lies in offering comprehensive 24/7 support. Exotel, with its powerful sales call management and extensive data functionalities, appeals to financial services and food sectors. It’s particularly tuned to support scaling businesses with flexible features like custom reports and analytics, making it a favorite among enterprises aiming for growth.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Exotel: Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
XCALLY and Exotel: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
XCALLY supports touchpoint management extensively, channel management, and helpdesk management, addressing needs in wide engagement areas. read more →
Exotel supports sales call management with a focus on call recording, helpdesk, and communication management, suitable for efficient communications. read more →
Business Goals
XCALLY drives improved efficiency in contact centers with a strong focus on streamlined operations. read more →
Exotel facilitates customer acquisition, sales increase, and enhanced internal communications, focusing on growing ROI. read more →
Core Features
XCALLY features powerful integrations, custom reports, and data import/export capabilities, ideal for large-scale environments. read more →
Exotel stands out with its extensive data integration and analysis capabilities, featuring security, compliance, and custom reporting. read more →
Vendor Support
XCALLY vendors offer 24/7 support, aligning with needs for continuous, global operations. read more →
Exotel focuses on comprehensive 24/7 support, catering to complex inquiries and offering detailed phone and email assistance. read more →
User Segments and Industries
XCALLY is favored by large enterprises, especially in IT and telecom, showcasing its suitability for tech-driven environments. read more →
Exotel is popular among financial and food industries, reflecting its flexibility in diverse market applications. read more →
Operational Alignment
XCALLY aligns well with large scale operations and varied touchpoints, suited for enterprises looking to manage multiple communication channels. read more →
Exotel is designed for businesses focusing on scaling communications, providing tools for sales tracking and management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
XCALLY in Action: Unique Use Cases
What solutions does XCALLY provide for Touchpoint Management?
What makes XCALLY ideal for Engagement Management?
What makes XCALLY ideal for Contact List Management?
Exotel in Action: Unique Use Cases
How does Exotel facilitate Helpdesk Management?
What makes Exotel ideal for Communication Management?
How does Exotel address your Coaching Challenges?
News
Latest XCALLY News
Automating patient notifications: how XCALLY revolutionized appointment management
XCALLY's integration with a leading university hospital in Eastern Europe automated patient appointment notifications, enhancing operational efficiency. The solution included an intelligent call system, real-time integration with existing systems, and a user-friendly interface for patients. This automation freed staff from repetitive tasks, improved slot utilization, and standardized communication, significantly boosting patient and staff satisfaction.
Latest Exotel News
Exotel Omnichannel Solutions Power Shiprockets Customer Engagement India-wide
Exotel's AI-powered omnichannel solutions have significantly enhanced Shiprocket's customer engagement, improving call response rates by 35% and SMS delivery rates to 95% across 19,100 PIN codes. The partnership, spanning seven years, has also seen a 60% customer response rate through WhatsApp communication, positioning Shiprocket as a trusted e-commerce partner for MSMEs.
