8x8 Business Phone Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Coaching
  • Training & Onboarding
  • Contract Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
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8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.

8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This company has the ability to track any call that comes in...." Peer review by Cheryl Long, Hospital & Health Care

8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Business Phone Customer wins, Customer success stories, Case studies

What benefits does 8x8 Business Phone offer for Call Recording?

How efficiently Does 8x8 Business Phone manage your Collaboration?

How does 8x8 Business Phone facilitate Helpdesk Management?

Why is 8x8 Business Phone the best choice for Conference Call Management?

How can 8x8 Business Phone optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

Read on →

Chantelle Group - Apparel & Fashion

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.

Read on →

aCommerce - Retail & Ecommerce

8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.

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Asia Assistance - Insurance

8x8 SMS Engage helped Asia Assistance improve customer feedback management. Asia Assistance needed a way to handle complex feedback needs across many business lines. They wanted a solution that worke...d for different languages, survey types, and countries. 8x8 SMS Engage let them run surveys for all business lines and partners. The tool made it easy to capture customer feedback and find ways to improve service. Asia Assistance could respond to customer needs faster and support all their teams better.

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Paidy - Financial Services

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

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Platform Housing Group - Real Estate

8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added 900 users in just 3 weeks. 39% of repairs are now handled remotely.... Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.

Read on →

Frequently Asked Questions(FAQ)

for 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8, Inc. News

Partnership

8x8, Inc. and PLDT Enterprise Launch Silent Mobile Authentication in the Philippines

8x8, Inc. and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines. This solution integrates PLDT's SmartSafe SilentAccess with the 8x8 Connect platform, offering secure mobile user verification without OTPs. It aims to reduce fraud and improve user experience by leveraging mobile network data, addressing the high rate of mobile fraud in the region.

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Product

8x8 Launches Frictionless Mobile Authentication in the Philippines | Intellectia.AI

8x8 has launched Silent Mobile Authentication in the Philippines, partnering with PLDT Enterprise. This solution uses mobile network and SIM signals for seamless user verification, reducing fraud risk and eliminating the need for one-time passwords. The system improves verification success rates, enhances user experience, and supports the Philippines' digital transformation by providing secure, frictionless authentication.

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Awards

8X8: product ops team drives clarity and efficiency - Traders Union

8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streamlining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.

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Product

8X8 promotes automated SMS to boost appointment attendance - Traders Union

8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focusing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO