8x8 Business Phone Overview
8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.
8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.
8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I like being able to monitor our call queues while also being able to see my personal settings, and phone options...." Peer review by User
8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Business Phone
Top Industries
- Information Technology and Services
- Management Consulting
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
8x8 Business Phone Customer wins, Customer success stories, Case studies
How efficiently Does 8x8 Business Phone manage your Call Recording?
How can 8x8 Business Phone optimize your Collaboration Workflow?
What benefits does 8x8 Business Phone offer for Helpdesk Management?
How efficiently Does 8x8 Business Phone manage your Conference Call Management?
Why is 8x8 Business Phone the best choice for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs
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Read more →Frequently Asked Questions(FAQ)
for 8x8 Business Phone
What is 8x8 Business Phone?
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
What is 8x8 Business Phone used for?
What are the top features of 8x8 Business Phone?
Who uses 8x8 Business Phone?
What are 8x8 Business Phone alternatives?
Where is 8x8 Business Phone located?
Peers used 8x8 Business Phone for call recording and collaboration
8x8 Business Phone Competitors
8x8 Business Phone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
Software Failure Risk Guidance
?for 8x8 Business Phone
Overall Risk Meter
Top Failure Risks for 8x8 Business Phone
8x8, Inc. News
Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review
Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.
8x8 Earns Industrywide Recognition for Innovation, Customer Experience, and AI Leadership
8x8 has been recognized with multiple prestigious awards for its innovation, customer experience, and AI leadership. Honors include Best Communications Provider Enterprise from Comms Council UK, recognition in the Gartner Magic Quadrant for UCaaS for the 14th consecutive year, and Best CPaaS Platform by CX Today Awards 2025. These accolades highlight 8x8's leadership in AI-powered communications and customer engagement.
8x8 Recognized in 2025 Gartner® Magic Quadrant for UCaaS for Fourteenth Year in Row
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year. This recognition highlights 8x8's commitment to delivering a comprehensive customer experience platform that integrates contact center, unified communications, and CPaaS solutions. The platform offers AI-driven insights, secure communications, and seamless integration with Microsoft Teams, ensuring high reliability and scalability for businesses.
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches Omni Shield SMS Fraud Protection
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
