8x8 Business Phone Overview

Here’s the scoop on 8x8 Business Phone! We've gathered over 1684 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

8x8 Business Phone, 3CX Phone System, Smiddle, Dialpad Ai Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if 8x8 Business Phone is right for your needs? Our Cuspera AI engine can evaluate how 8x8 Business Phone fits your specific business needs, industry, and context. Get your personalized assessment report today.

8x8 Business Phone supports business activities such as:

  • Call Recording
  • Collaboration
  • Helpdesk Management
  • Conference Call Management
  • Communication Management

8x8 Business Phone can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Improve Visibility, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls Mobile Video etc. for these needs. As a solution, 8x8 Business Phone's capabilities include Recording, Personalization, Dashboard, etc.

8x8 Business Phone Information Technology and Services Vertical is its biggest customer base.

Reviews

"...This is probably one of the best chat apps i've used, not to mention using it to record our phone calls and connect through our phone system...." Peer review by Zachary G, Digital Marketing Strategist, Marketing and Advertising

8x8 Business Phone Reviews

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using 8x8 Business Phone.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls and Chat

4.24/5

Read Reviews (97)

"...This is probably one of the best chat apps i've used, not to mention using it to record our phone calls and connect through our phone system...."
Collaboration with Phone Calls, Mobile and Video

4.24/5

Read Reviews (65)

"...We collaborate a lot with international offices and 8x8 makes it really easy to call internationally from my phone or laptop...."
Helpdesk Management with Phone Calls

4.01/5

Read Reviews (51)

"...the flexibility of being able to make and receive call son your desk phone, on your computer or the app on your phone...."
PEER EXPERIENCES
Call Recording with Phone Calls and Chat

4.24/5

Read Reviews (97)

"...This is probably one of the best chat apps i've used, not to mention using it to record our phone calls and connect through our phone system...." Peer review by Zachary G, Digital Marketing Strategist, Marketing and Advertising
Collaboration with Phone Calls, Mobile and Video

4.24/5

Read Reviews (65)

"...We collaborate a lot with international offices and 8x8 makes it really easy to call internationally from my phone or laptop...." Peer review by Michele Wilson, Computer & Network Security
Helpdesk Management with Phone Calls

4.01/5

Read Reviews (51)

"...the flexibility of being able to make and receive call son your desk phone, on your computer or the app on your phone...." Peer review by Ivan R., Information Technology and Services

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1684 insights from peers and experts to help you assess how these 8x8 Business Phone use cases fit your Contact Center Software needs.

Frequently Asked Questions(FAQ)

for 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

3CX Phone System, Smiddle, Dialpad Ai Contact Center and CloudTalk are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used 8x8 Business Phone to Improve internal communications and Acquire customers

Peer and Expert Opinion on Features

for 8x8 Business Phone

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.21/5

Read Reviews (111)
Personalization

4.02/5

Read Reviews (46)
Dashboard

4.74/5

Read Reviews (20)
Alerts: popups & Notifications

1.75/5

Read Reviews (11)
Live monitoring

3.52/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Recording

4.21/5

Read Reviews (111)
Personalization

4.02/5

Read Reviews (46)
Dashboard

4.74/5

Read Reviews (20)
Alerts: popups & Notifications

1.75/5

Read Reviews (11)
Live monitoring

3.52/5

Read Reviews (7)

IT and Other Capabilities

for 8x8 Business Phone

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.13/5

Read Reviews (167)
Data Import

3.92/5

Read Reviews (193)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.13/5

Read Reviews (167)
Data Import

3.92/5

Read Reviews (193)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.25/5

Read Reviews (50)
Chat Support

4.09/5

Read Reviews (42)
Phone Support

4.05/5

Read Reviews (144)
24/7 Support

3.27/5

Read Reviews (264)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.25/5

Read Reviews (50)
Chat Support

4.09/5

Read Reviews (42)
Phone Support

4.05/5

Read Reviews (144)
24/7 Support

3.27/5

Read Reviews (264)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.04/5

Read Reviews (3)
Custom Reports

3.87/5

Read Reviews (101)
Analytics

3.81/5

Read Reviews (37)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.04/5

Read Reviews (3)
Custom Reports

3.87/5

Read Reviews (101)
Analytics

3.81/5

Read Reviews (37)

Software Failure Risk Guidance

?

for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

Vendor Profile Details

Company Name

8x8

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO