8x8 Business Phone Overview
8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.
8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.
8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The need to multiple lines to answer with different call recordings resolves issues we had providing the best branding for our clients...." Peer review by Executive Sponsor
8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Business Phone
Top Industries
- Information Technology and Services
- Management Consulting
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Business Phone Use Cases
Why is 8x8 Business Phone the best choice for Call Recording?
What Are the key features of 8x8 Business Phone for Collaboration?
How can 8x8 Business Phone enhance your Helpdesk Management process?
What Are the key features of 8x8 Business Phone for Conference Call Management?
How does 8x8 Business Phone address your Communication Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Kalix
CASE STUDY Recommend Group
CASE STUDY Paidy
CASE STUDY Orbits
CASE STUDY Platform Housing Group
CASE STUDY ShopBack
Frequently Asked Questions(FAQ)
for 8x8 Business Phone
What is 8x8 Business Phone?
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
What is 8x8 Business Phone used for?
What are the top features of 8x8 Business Phone?
Who uses 8x8 Business Phone?
What are 8x8 Business Phone alternatives?
Where is 8x8 Business Phone located?
Peers used 8x8 Business Phone for call recording and collaboration
8x8 Business Phone Competitors
8x8 Business Phone Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
Software Failure Risk Guidance
?for 8x8 Business Phone
Overall Risk Meter
Top Failure Risks for 8x8 Business Phone
8x8, Inc. News
8x8 Earns Industrywide Recognition for Innovation, Customer Experience, and AI Leadership
8x8 has been recognized with multiple prestigious awards for its innovation, customer experience, and AI leadership. Honors include Best Communications Provider Enterprise from Comms Council UK, recognition in the Gartner Magic Quadrant for UCaaS for the 14th consecutive year, and Best CPaaS Platform by CX Today Awards 2025. These accolades highlight 8x8's leadership in AI-powered communications and customer engagement.
8x8 Recognized in 2025 Gartner® Magic Quadrant for UCaaS for Fourteenth Year in Row
8x8 has been recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year. This recognition highlights 8x8's commitment to delivering a comprehensive customer experience platform that integrates contact center, unified communications, and CPaaS solutions. The platform offers AI-driven insights, secure communications, and seamless integration with Microsoft Teams, ensuring high reliability and scalability for businesses.
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches Omni Shield SMS Fraud Protection
8x8 Launches No-Code SMS Fraud Protection to Combat $2.1B Global Threat
8x8 has launched 8x8 Omni Shield Self-Service, a no-code SMS fraud protection tool integrated into 8x8 Connect. It enables businesses to detect and block SMS fraud in real time without developer resources. Features include live fraud detection, one-click blocking, and real-time dashboards, helping businesses globally, especially in mobile-first regions, to reduce fraud-related costs.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
