8x8 Business Phone Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Coaching
  • Training & Onboarding
  • Contract Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.

8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Virtual fax can route to up to 5 emails ease of conference call set-up..." Peer review by Anonymous Reviewer

8x8 Business Phone, VICIdial, Vocalcom, Exotel, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Business Phone Customer wins, Customer success stories, Case studies

What benefits does 8x8 Business Phone offer for Call Recording?

How does 8x8 Business Phone facilitate Collaboration?

How does 8x8 Business Phone facilitate Helpdesk Management?

What makes 8x8 Business Phone ideal for Conference Call Management?

How efficiently Does 8x8 Business Phone manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

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Chantelle Group - Apparel & Fashion

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.

Read more →

Sunrider International - Consumer Goods

8x8 Contact Center helped Sunrider International cut U.S. communication costs by 80% and international costs by 75%. The company replaced its expensive, inflexible Cisco phone system with 8x8’s unifi...ed cloud solution. Sunrider now enjoys 24/7/365 global support from 10 multilingual teams. Employees can work remotely without VPNs, improving flexibility. 8x8’s analytics support better staffing and customer service.

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Kingspan Water & Energy - Manufacturing

8x8 Engage helped Kingspan Water & Energy save £70k a year on infrastructure and cut platform costs by 50%. The company needed to replace outdated, fragmented systems and support remote work across s...ix countries. 8x8 Engage provided a cloud-based platform that unified communications and improved customer service. Kingspan now has better flexibility, lower costs, and a modern solution for its global operations.

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Halfords - Retail

8x8 provided Halfords with a cloud communication platform. Halfords unified 444 stores, 367 garages, and 120 vans on a single system. The new platform replaced an old phone system that was hard to sc...ale and caused customer frustration. Now, customers use one number to reach any department. Teams connect with customers by voice, chat, email, SMS, and social media. Halfords improved customer experience and made operations more efficient.

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Chantelle Group - Retail

8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.

Read more →

Frequently Asked Questions(FAQ)

for 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

VICIdial, Vocalcom, Exotel and Bright Pattern are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8, Inc. News

Awards

8X8: product ops team drives clarity and efficiency - Traders Union

8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streamlining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.

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Product

8X8 promotes automated SMS to boost appointment attendance - Traders Union

8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focusing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.

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Product

8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard

8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting customers in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.

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Product

8x8 Integrates Mitel Phones for Seamless VoIP Experience

8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI innovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO