8x8 Business Phone Overview
This is a summary of the comprehensive capabilities and benefits of 8x8 Business Phone based on over 1684 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
8x8 Business Phone, 3CX Phone System, Smiddle, Dialpad Ai Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if 8x8 Business Phone is right for your needs? Our Cuspera AI engine can evaluate how 8x8 Business Phone fits your specific business needs, industry, and context. Get your personalized assessment report today.
8x8 Business Phone supports business activities such as:
- Call Recording
- Collaboration
- Helpdesk Management
- Conference Call Management
- Communication Management
8x8 Business Phone can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Improve Visibility, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls Mobile Video etc. for these needs. As a solution, 8x8 Business Phone's capabilities include Recording, Personalization, Dashboard, etc.
8x8 Business Phone Information Technology and Services Vertical is its biggest customer base.
Reviews
"...8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using 8x8 Business Phone.
Use Cases
Peers recommend Call Recording , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using 8x8 Business Phone.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls and Chat |
4.24/5 ★ |
"...8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more...." Peer review |
| Collaboration with Phone Calls, Mobile and Video |
4.24/5 ★ |
"...Very useful for team collaboration...." Peer review by Jon Jepson, Research |
| Helpdesk Management with Phone Calls |
4.01/5 ★ |
"...As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed...." Peer review by Carl Cummings, Management Consulting |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls and Chat |
4.24/5 ★ |
"...8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more...." Peer review |
|
| Collaboration with Phone Calls, Mobile and Video |
4.24/5 ★ |
"...Very useful for team collaboration...." Peer review by Jon Jepson, Research |
|
| Helpdesk Management with Phone Calls |
4.01/5 ★ |
"...As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed...." Peer review by Carl Cummings, Management Consulting |
|
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1684 insights from peers and experts to help you assess how these 8x8 Business Phone use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for 8x8 Business Phone
What is 8x8 Business Phone?
What is 8x8 Business Phone used for?
What are the top features of 8x8 Business Phone?
Who uses 8x8 Business Phone?
What are 8x8 Business Phone alternatives?
Where is 8x8 Business Phone located?
Popular Business Setting
for 8x8 Business Phone
Top Industries
- Information Technology and Services
- Management Consulting
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used 8x8 Business Phone to Improve internal communications and Acquire customers
8x8 Business Phone Alternatives
Peer and Expert Opinion on Features
for 8x8 Business Phone
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (111) |
| Personalization | Read Reviews (46) |
| Dashboard | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (11) |
| Live monitoring | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (111) |
| Personalization | Read Reviews (46) |
| Dashboard | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (11) |
| Live monitoring | Read Reviews (7) |
IT and Other Capabilities
for 8x8 Business Phone
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (167) |
| Data Import | Read Reviews (193) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (167) |
| Data Import | Read Reviews (193) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (50) |
| Chat Support | Read Reviews (42) |
| Phone Support | Read Reviews (144) |
| 24/7 Support | Read Reviews (264) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (50) |
| Chat Support | Read Reviews (42) |
| Phone Support | Read Reviews (144) |
| 24/7 Support | Read Reviews (264) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (101) |
| Analytics | Read Reviews (37) |
Software Failure Risk Guidance
?for 8x8 Business Phone
Overall Risk Meter
Top Failure Risks for 8x8 Business Phone
Vendor Profile Details
Company Name
8x8
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
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