8x8 Business Phone Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Coaching
  • Training & Onboarding
  • Contract Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
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8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Business Phone works with different mediums / channels such as Phone Calls, Mobile, Video, etc.

8x8 Business Phone's features include Recording, Personalization, Dashboard, etc.

Reviews

"...Helpful tech support...." Peer review by Frederick L., Legal Services

8x8 Business Phone, 3CX Phone System, Smiddle, Dialpad Ai Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on 8x8 Business Phone Use Cases

Why is 8x8 Business Phone the best choice for Call Recording?

How efficiently Does 8x8 Business Phone manage your Collaboration?

What Are the key features of 8x8 Business Phone for Helpdesk Management?

What Are the key features of 8x8 Business Phone for Conference Call Management?

How efficiently Does 8x8 Business Phone manage your Communication Management?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
8x8 Business Phone case study
Insurance
Insurance
CASE STUDY Allstate

Allstate, a leading insurance company, increased contact center agent efficiency by 20% using 8x8's cloud-based contact center solution.

Read More

Frequently Asked Questions(FAQ)

for 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

3CX Phone System, Smiddle, Dialpad Ai Contact Center and CloudTalk are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

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for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8 Profile

Company Name

8x8

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO