Customer stories

Product Business Settings

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software industries and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Business Phone Product Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

How satisfied the customers are with 8x8 Business Phone use-cases

Reviews

"...8x8 was useful for VOIP, voicemail, recording client calls, and chats with other employees...." Peer review by Anonymous Reviewer, Legal Services

8x8 Business Phone Customer Insights, Testimonials and Case Studies

How does 8x8 Business Phone facilitate Call Recording?

How does 8x8 Business Phone facilitate Collaboration?

What solutions does 8x8 Business Phone provide for Helpdesk Management?

What benefits does 8x8 Business Phone offer for Conference Call Management?

What solutions does 8x8 Business Phone provide for Communication Management?

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs

8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.

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AcmeJets

8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager to create chat forms and scripts. Agents learned to handle multiple chat...s at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.

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Orbits - Information Technology And Services

Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as... a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.

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Paidy - Financial Services

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

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aCommerce - Retail & Ecommerce

8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.

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Sunrider International - Consumer Goods

8x8 Contact Center helped Sunrider International cut U.S. communication costs by 80% and international costs by 75%. The company replaced its expensive, inflexible Cisco phone system with 8x8’s unifi...ed cloud solution. Sunrider now enjoys 24/7/365 global support from 10 multilingual teams. Employees can work remotely without VPNs, improving flexibility. 8x8’s analytics support better staffing and customer service.

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lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Competitors

8x8 Business Phone Features

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  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

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for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8, Inc. News

Partnership
 

8x8 and PLDT Enterprise Launch Silent Mobile Authentication in The Philippines

8x8 and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines, integrating SmartSafe SilentAccess into the 8x8 Connect platform. This solution enhances security by silently verifying users through mobile network data, reducing fraud and improving user experience without OTPs. This partnership aims to support the Philippines' digital transformation by providing secure, frictionless customer experiences.

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Partnership
 

8x8, Inc. and PLDT Enterprise Launch Silent Mobile Authentication in the Philippines

8x8, Inc. and PLDT Enterprise have launched 8x8 Silent Mobile Authentication in the Philippines. This solution integrates PLDT's SmartSafe SilentAccess with the 8x8 Connect platform, offering secure mobile user verification without OTPs. It aims to reduce fraud and improve user experience by leveraging mobile network data, addressing the high rate of mobile fraud in the region.

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Product
 

8x8 Launches Frictionless Mobile Authentication in the Philippines | Intellectia.AI

8x8 has launched Silent Mobile Authentication in the Philippines, partnering with PLDT Enterprise. This solution uses mobile network and SIM signals for seamless user verification, reducing fraud risk and eliminating the need for one-time passwords. The system improves verification success rates, enhances user experience, and supports the Philippines' digital transformation by providing secure, frictionless authentication.

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Awards
 

8X8: product ops team drives clarity and efficiency - Traders Union

8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streamlining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

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Financials

IPO