8x8 Business Phone Overview

8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using 8x8 Business Phone.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Coaching
  • Training & Onboarding
  • Contract Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 8x8 Business Phone.

Other priorities:

  • Enhance Customer Relationships
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

8x8 Business Phone Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Business Phone works with different mediums / channels such as Phone Calls. Mobile. Video etc.

8x8 Business Phone's features include Recording, Personalization, Dashboard, etc. and 8x8 Business Phone support capabilities include Email Support, Chat Support, Phone Support, etc. also 8x8 Business Phone analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This product offers pretty much everything you'd expect from a high-end VoIP without the high-end price, including call recording and faxing...." Peer review by Josh Fuller, Manufacturing

Peer review evidence (same sources as the product rating summary)

"...Voicemail, voice calls, monitoring, call recording, soft phone...." Peer review by Anonymous Reviewer, Computer Software
"...as our company grew, the service could not keep up with our needs and the changing communications environment (video conference integration)...." Peer review by Anonymous Reviewer, Construction
"...This was a brilliant move on their part as i'm sure it cuts down on all of the smaller businesses like me going to contact their support team for help...." Peer review by Bill Heany, Management Consulting

8x8 Business Phone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Business Phone

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Business Phone is popular in Information Technology And Services, Management Consulting, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Business Phone Customer wins, Customer success stories, Case studies

What solutions does 8x8 Business Phone provide for Call Recording?

How can 8x8 Business Phone enhance your Collaboration process?

What Are the key features of 8x8 Business Phone for Helpdesk Management?

How does 8x8 Business Phone address your Conference Call Management Challenges?

What makes 8x8 Business Phone ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Business Phone solved their Contact Center Software needs. Cuspera uses 1684 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

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PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

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PrimeSource Building Products - Building Products - Large

How 8x8 used AI to scale authentic customer stories and cut acquisition ...

Irving, USA

8x8 utilized AI to enhance customer storytelling, significantly reducing acquisition costs by over 50% and increasing pipeline progression and win rates. The campaign, 'Power of You,' highlighted rea...l customer stories, like that of Genelle Lyn Chamberlain from PrimeSource Building Products, showcasing the human impact of AI in marketing.

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Ty - Manufacturing - Medium

Westmont, USA

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

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San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Medium

San Diego, USA

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

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Southampton Football Club - Entertainment - Medium

Southampton, UK

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

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Frequently Asked Questions(FAQ)

for 8x8 Business Phone

What is 8x8 Business Phone?

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.

The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,

What is 8x8 Business Phone used for?

8x8 Business Phone is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Collaboration and Helpdesk Management .

What are the top features of 8x8 Business Phone?

Recording, Personalization and Dashboard are some of the top features of 8x8 Business Phone.

Who uses 8x8 Business Phone?

8x8 Business Phone is used by Information Technology And Services, Management Consulting and Computer Software among other industries.

What are 8x8 Business Phone alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 8x8 Business Phone.

Where is 8x8 Business Phone located?

8x8 Business Phone is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used 8x8 Business Phone for call recording and collaboration

8x8 Business Phone Competitors

8x8 Business Phone Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Custom Reports

3.87/5 ★

Read Reviews (101)
Analytics

3.81/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for 8x8 Business Phone

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Business Phone

8x8, Inc. News

Awards

8x8 Named Top CPaaS Provider by Metrigy

8x8 has been recognized as the 2026 MetriStar Top Provider for CPaaS by Metrigy, highlighting its integrated communications platform. The recognition spans CPaaS, CCaaS, and workforce engagement management, based on a global CX study. 8x8's strengths include CSAT improvement, revenue growth, and platform reliability.

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Awards

8x8 Named 2026 MetriStar Top Provider for CPaaS by Metrigy, Recognised ...

8x8 has been recognized as a 2026 MetriStar Top Provider for CPaaS by Metrigy. The award highlights 8x8's strength in customer satisfaction, revenue growth, and platform reliability. Metrigy noted 8x8's integrated communications portfolio as a key differentiator, offering CPaaS, CCaaS, and UCaaS within a single platform.

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Awards

8X8 wins 2026 Contact Center Technology Award from TMCcustomer for 8x8 Contact ...

8x8 has received the 2026 Contact Center Technology Award from TMCcustomer for its 8x8 Contact Center solution, highlighting its innovation and leadership in the contact center technology space.

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Product

8x8 launches AI-based customer routing tool across organizations

8x8 has launched its AI Routing tool, enhancing customer interaction routing by matching contacts to staff across organizations in real time. The system integrates with 8x8 platforms and third-party bots, automatically updating agent skill profiles. It aims to address gaps in existing routing tools by providing audit trails and confidence scores for routing decisions.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO