XCALLY Overview
XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.
Use Cases
Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.
Business Priorities
Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.
XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data
XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.
XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product...." Peer review by Ali H., Head of presales, Telecommunications
XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Popular Business Setting
for XCALLY
Top Industries
- Information Technology and Services
- Telecommunications
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
XCALLY Customer wins, Customer success stories, Case studies
What solutions does XCALLY provide for Touchpoint Management?
What makes XCALLY ideal for Helpdesk Management?
Why is XCALLY the best choice for Engagement Management?
Why is XCALLY the best choice for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Rodd Hotels & Resorts - Hospitality
Read more →a government agency that monitors and collects requests for help in the area of gender and sexual violence - Government Administration
Read more →Fido - Financial Services
Read more →XCALLY | The omnichannel Contact Center platform
Frequently Asked Questions(FAQ)
for XCALLY
What are the top features of XCALLY?
Who uses XCALLY?
What are XCALLY alternatives?
Where is XCALLY located?
Peers used XCALLY for touchpoint management and channel management
XCALLY Competitors
XCALLY Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for XCALLY
Overall Risk Meter
Top Failure Risks for XCALLY
Xecom S.r.l. News
Meta AI chatbot: new opportunities for omnichannel customer service - XCALLY
XCALLY has integrated Meta's AI chatbot into its platform, enabling seamless automation of customer interactions on WhatsApp Business and Messenger. This integration leverages Meta's Llama language models to enhance customer service efficiency, reduce response times, and improve operational metrics. XCALLY's platform supports complex conversation design, real-time performance tracking, and intelligent escalation to human agents, offering significant ROI and operational cost savings.
Realtime Dashboard XCALLY: real-time monitoring for voice and digital channels - XCALLY
XCALLY has launched a Realtime Dashboard for contact centers, enhancing real-time monitoring across voice and digital channels. The dashboard integrates Grafana and Prometheus for data visualization and time-series analytics. It provides comprehensive metrics on agent activity, queue status, and system performance, enabling proactive management and operational efficiency. Custom dashboards can be created for specific needs, offering flexibility and scalability in high-load environments.
Advanced filters in XCALLY: optimize your omnichannel experience
XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.
IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
IntelePeer and XCALLY integrate an SMS provider into XCALLY's omnichannel suite, enhancing customer engagement through various communication channels like voice, email, chat, and social media, with functionalities including AI solutions, quality analysis, and CRM integration.
Xecom S.r.l. Profile
Company Name
Xecom S.r.l.
Company Website
https://www.xcally.comHQ Location
Turin, Turin 10128, IT
Employees
NA
Social
Financials
PRIVATE
