XCALLY Overview
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Use Cases
Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.
Business Priorities
Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.
XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data
XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.
XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.
Reviews
"...About XCALLY XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others...." Peer review
XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for XCALLY
Top Industries
- Information Technology and Services
- Telecommunications
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on XCALLY Use Cases
How can XCALLY optimize your Touchpoint Management Workflow?
What benefits does XCALLY offer for Helpdesk Management?
Why is XCALLY the best choice for Engagement Management?
What solutions does XCALLY provide for Contact List Management?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
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Financial Services
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Financial Services |
CASE STUDY MukuruRead More |
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Information Technology and Services
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Information Technology and Services |
CASE STUDY AnswernetRead More |
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Financial Services
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Financial Services |
CASE STUDY Fintech companyRead More |
Video
XCALLY | The omnichannel Contact Center platform

Frequently Asked Questions(FAQ)
for XCALLY
What are the top features of XCALLY?
Who uses XCALLY?
What are XCALLY alternatives?
Where is XCALLY located?
XCALLY Competitors
XCALLY Features
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- Medium
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FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (116) |
Analytics | Read Reviews (9) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Custom Reports | Read Reviews (116) |
Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for XCALLY
Overall Risk Meter
Top Failure Risks for XCALLY
Xecom S.r.l. News
Case Study in mobile industry: the XCALLY Service Delivery Manager
The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience solutions and integrations.
Case study: Netvalue and XCALLY for the pharmaceutical industry
XCALLY and NetValue collaborated on a project for a renowned pharmaceutical company, focusing on innovation and digitization in healthcare.
Advanced filters in XCALLY: optimize your omnichannel experience
XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.
Xecom S.r.l. Feeds
XCALLY Live call translator: real-time transcription and translation for effective customer service
XCALLY introduces a live call translator for real-time transcription and translation, enhancing their omnichannel customer service suite to address communication challenges effectively.
Botify, the plugin for automated chatbots on XCALLY
Botify is a plugin for XCALLY, enhancing customer experience by automating chatbot interactions for effective and humanized communication.
Data Retention plugin: managing data with XCALLY
The Data Retention plugin for XCALLY enhances the management of omnichannel platform databases, ensuring efficient corporate data administration.
Xecom S.r.l. Profile
Company Name
Xecom S.r.l.
Company Website
https://www.xcally.comHQ Location
Turin, Turin 10128, IT
Employees
NA
Social
Financials
PRIVATE