XCALLY Overview
This is a summary of the comprehensive capabilities and benefits of XCALLY based on over 721 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
XCALLY, Aloware, uContact, Dialpad Ai Contact Center, Opus Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if XCALLY is right for your needs? Our Cuspera AI engine can evaluate how XCALLY fits your specific business needs, industry, and context. Get your personalized assessment report today.
XCALLY supports business activities such as:
- Touchpoint Management
- Channel Management
- Helpdesk Management
- Engagement Management
- Contact List Management
XCALLY can help you with many business goals, such as Improve Efficiency. It can help manage these activities if you use Mobile Phone Calls E-Mail etc. for these needs. As a solution, XCALLY's capabilities include Dashboard, Recording, Feedback Surveys, etc.
XCALLY Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John Alam, Telecommunications
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency is the most popular business priority peers achieved using XCALLY.
Use Cases
Peers recommend Touchpoint Management , Channel Management , Helpdesk Management , as the business use cases that they have been most satisfied while using XCALLY.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Touchpoint Management with Mobile, Phone Calls, E-Mail, Chat, Text SMS and Mobile App |
4.98/5 ★ |
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John Alam, Telecommunications |
| Channel Management with Mobile, Phone Calls, E-Mail, Chat, Text SMS and Mobile App |
4.98/5 ★ |
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services |
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Their support helped us getting all pieces up and achieve all our goals...." Peer review by Ricardo F., Networking Engineer & Programmer, Telecommunications |
| PEER EXPERIENCES | |
|---|---|
| Touchpoint Management with Mobile, Phone Calls, E-Mail, Chat, Text SMS and Mobile App |
4.98/5 ★ |
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John Alam, Telecommunications |
|
| Channel Management with Mobile, Phone Calls, E-Mail, Chat, Text SMS and Mobile App |
4.98/5 ★ |
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services |
|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Their support helped us getting all pieces up and achieve all our goals...." Peer review by Ricardo F., Networking Engineer & Programmer, Telecommunications |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 721 insights from peers and experts to help you assess how these XCALLY use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for XCALLY
What are the top features of XCALLY?
Who uses XCALLY?
What are XCALLY alternatives?
Where is XCALLY located?
Popular Business Setting
for XCALLY
Top Industries
- Information Technology and Services
- Telecommunications
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used XCALLY to Improve efficiency
XCALLY Alternatives
Peer and Expert Opinion on Features
for XCALLY
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (52) |
| Recording | Read Reviews (14) |
| Feedback surveys | Read Reviews (6) |
| Predictive dialer | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (52) |
| Recording | Read Reviews (14) |
| Feedback surveys | Read Reviews (6) |
| Predictive dialer | Read Reviews (5) |
IT and Other Capabilities
for XCALLY
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (75) |
| Data Export | Read Reviews (71) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (75) |
| Data Export | Read Reviews (71) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (121) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (121) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for XCALLY
Overall Risk Meter
Top Failure Risks for XCALLY
Vendor Profile Details
Company Name
XCALLY
Company Website
https://www.xcally.comHQ Location
Turin, Turin 10128, IT
Employees
NA
Social
Financials
PRIVATE
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