XCALLY Overview
XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.
Use Cases
Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.
Business Priorities
Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.
XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data
XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.
XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I have choose xcally when i was a DSI in Mezzo Call center, and its an amazing solution who give me an easy life with my customers as an outsoursing company...." Peer review by Amir KOUKI
XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Popular Business Setting
for XCALLY
Top Industries
- Information Technology and Services
- Telecommunications
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on XCALLY Use Cases
What solutions does XCALLY provide for Touchpoint Management?
How efficiently Does XCALLY manage your Helpdesk Management?
Why is XCALLY the best choice for Engagement Management?
How can XCALLY enhance your Contact List Management process?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY a leading university teaching hospital in the European health sector
CASE STUDY Avon Healthcare Limited (Avon HMO)
CASE STUDY Fundació Ajuda i Esperança
CASE STUDY Fido
CASE STUDY A major company that operates nationwide IT services in Brazil
CASE STUDY Rodd Hotels & Resorts
Video
XCALLY | The omnichannel Contact Center platform
Frequently Asked Questions(FAQ)
for XCALLY
What are the top features of XCALLY?
Who uses XCALLY?
What are XCALLY alternatives?
Where is XCALLY located?
Peers used XCALLY for touchpoint management and channel management
XCALLY Competitors
XCALLY Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (116) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for XCALLY
Overall Risk Meter
Top Failure Risks for XCALLY
Xecom S.r.l. News
Automating patient notifications: how XCALLY revolutionized appointment management
XCALLY's integration with a leading university hospital in Eastern Europe automated patient appointment notifications, enhancing operational efficiency. The solution included an intelligent call system, real-time integration with existing systems, and a user-friendly interface for patients. This automation freed staff from repetitive tasks, improved slot utilization, and standardized communication, significantly boosting patient and staff satisfaction.
Case Study in mobile industry: the XCALLY Service Delivery Manager
The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience solutions and integrations.
Case study: Netvalue and XCALLY for the pharmaceutical industry
XCALLY and NetValue collaborated on a project for a renowned pharmaceutical company, focusing on innovation and digitization in healthcare.
Advanced filters in XCALLY: optimize your omnichannel experience
XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.
Xecom S.r.l. Profile
Company Name
Xecom S.r.l.
Company Website
https://www.xcally.comHQ Location
Turin, Turin 10128, IT
Employees
NA
Social
Financials
PRIVATE
