XCALLY Overview

XCALLY addresses the challenge of fragmented customer service by offering an AI-driven omnichannel contact center solution. It enhances customer interactions by integrating over 30 platforms, providing a seamless experience across various communication channels. This capability allows businesses to adapt quickly to customer needs, fostering improved business agility. XCALLY's platform is designed to boost productivity and deliver tailored AI solutions, ensuring businesses can meet customer expectations effectively. Industry-specific success stories highlight its impact, and recognition on platforms like G2 and Capterra underscores its effectiveness.

Use Cases

Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Call Recording
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Training & Onboarding
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Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.

Other priorities:

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XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data

XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.

XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It's a truly call center solution out of the box...." Peer review by Miguel L., President/Founder, Telecommunications

XCALLY, VICIdial, Vocalcom, FocalScope live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Popular Business Setting

for XCALLY

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on XCALLY Use Cases

What solutions does XCALLY provide for Touchpoint Management?

What solutions does XCALLY provide for Helpdesk Management?

What benefits does XCALLY offer for Engagement Management?

How does XCALLY facilitate Contact List Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY Key IVR

Key IVR wanted to improve customer service and payment experiences. They partnered with XCALLY to use an omnichannel automation platform. This integration allowed Key IVR to manage customer requests ...from many channels in one place. It also made the payment process secure and automated. The partnership helped both companies offer better service and efficiency.

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Non-Profit Organization Management

CASE STUDY Fundació Ajuda i Esperança

Fundació Ajuda i Esperança needed a simple cloud platform to manage WhatsApp requests for people in crisis. Their team of volunteers required an easy-to-use system to handle messages and workflows. X...CALLY and its partners helped port their Spanish number and enabled the management of all WhatsApp communications, including voice attachments. The solution improved efficiency and allowed agents to support people through various channels. Supervisors now have better visibility and statistics on agent performance. The service is now live in Spain to help those in need.

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Transportation/Trucking/Railroad

CASE STUDY A leading company in the logistics sector

A leading company in the logistics sector needed a better way to manage their call center. Their old system was static and did not allow cloud work or good reporting. DVCOM Technology set up the XCAL...LY omnichannel contact center solution for them. The new system let them interact with customers on Facebook, WhatsApp, and email. They also set up automated calls for address checks. After using XCALLY, the company saw higher productivity and more business. They also improved customer satisfaction with better analytics and reports.

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Financial Services

CASE STUDY A leading fintech company in Nigeria

A leading fintech company in Nigeria wanted to improve customer service and loan recovery. Their old system could not manage support or automate reports. They used XCALLY to create an automated self-...service system and track loans. XCALLY helped agents track calls and meet daily goals. Debt collection increased each month. The company grew from five to 96 agents and is still expanding.

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Real Estate

CASE STUDY Casaforte

Casaforte wanted to turn more leads into customers. They used Vidaoo, a video conferencing tool from Xenialab. This tool let staff meet with customers online and sign contracts digitally. Customers c...ould join video calls easily and see contract details. Casaforte finished contracts faster and increased the number of sales. They also made all contract paperwork digital and improved their sales process.

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Hospitality

CASE STUDY Rodd Hotels & Resorts

Rodd Hotels & Resorts had a problem when their servers failed. They needed better reports and a flexible system for their call center. XCALLY gave them a new solution that worked with their old phone... and booking systems. The new system let them track calls, agent performance, and wait times. They could make custom reports and had a fixed cost. The company now has better control and is happy with the support from XCALLY.

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Video

XCALLY | The omnichannel Contact Center platform

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Frequently Asked Questions(FAQ)

for XCALLY

What are the top features of XCALLY?

Dashboard, Recording and Feedback surveys are some of the top features of XCALLY.

Who uses XCALLY?

XCALLY is used by Information Technology And Services, Telecommunications and Computer Software among other industries.

What are XCALLY alternatives?

VICIdial, Vocalcom, FocalScope Live Chat and CallTools are popular alternatives for XCALLY.

Where is XCALLY located?

XCALLY is headquartered at Turin, Turin 10128, IT.
lightning

Peers used XCALLY for touchpoint management and channel management

XCALLY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for XCALLY

Overall Risk Meter

Low Medium High

Top Failure Risks for XCALLY

Xecom S.r.l. News

Customer

Case Study in mobile industry: the XCALLY Service Delivery Manager

The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience solutions and integrations.

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Customer

Case study: Netvalue and XCALLY for the pharmaceutical industry

XCALLY and NetValue collaborated on a project for a renowned pharmaceutical company, focusing on innovation and digitization in healthcare.

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Product

Advanced filters in XCALLY: optimize your omnichannel experience

XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.

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Customer

Case Study: using XCALLY to manage INGOs contact center

XCALLY provided a customized omnichannel solution to replace INGO's management software, enhancing the efficiency of their contact center operations.

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Xecom S.r.l. Profile

Company Name

Xecom S.r.l.

Company Website

https://www.xcally.com

HQ Location

Turin, Turin 10128, IT

Employees

NA

Social

Facebook Linkedin Twitter

Financials

PRIVATE