XCALLY Overview

XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Use Cases

Customers recommend Touchpoint Management, Channel Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using XCALLY.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Call Recording
  • Communication Management
  • Customer Feedback Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using XCALLY.

Other priorities:

See all business priorities See less business priorities

XCALLY Use-Cases and Business Priorities: Customer Satisfaction Data

XCALLY works with different mediums / channels such as Mobile. Phone Calls. E-Mail etc.

XCALLY's features include Dashboard, Recording, Feedback Surveys, etc. and XCALLY support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also XCALLY analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I have choose xcally when i was a DSI in Mezzo Call center, and its an amazing solution who give me an easy life with my customers as an outsoursing company...." Peer review by Amir KOUKI

XCALLY, VICIdial, Vocalcom, FocalScope responsive live chat, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for XCALLY

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

XCALLY is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on XCALLY Use Cases

How does XCALLY facilitate Touchpoint Management?

How does XCALLY facilitate Helpdesk Management?

How efficiently Does XCALLY manage your Engagement Management?

How does XCALLY address your Contact List Management Challenges?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well XCALLY solved their Contact Center Software needs. Cuspera uses 721 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
XCALLY case study

Mukuru
Financial Services
Financial Services
CASE STUDY Mukuru

This case study explores how Mukuru collaborated with XCALLY to enhance their financial services by integrating voice and digital communication. The partnership resulted in significant improvements in operational efficiency, customer engagement, and service quality.

Read More
XCALLY case study

A leading company in the logistics sector
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY A leading company in the logistics sector

A logistics company improved contact center efficiency and business outcomes by using XCALLY's omnichannel tools, integrating AI for better management and analytics.

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XCALLY case study

Answernet
Information Technology and Services
Information Technology and Services
CASE STUDY Answernet

Answernet implemented XCALLY's omnichannel call center software across 25 North American sites, enhancing communication via voice, email, web chat, and social media, leading to improved customer engagement.

Read More

Video

XCALLY | The omnichannel Contact Center platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for XCALLY

What are the top features of XCALLY?

Dashboard, Recording and Feedback surveys are some of the top features of XCALLY.

Who uses XCALLY?

XCALLY is used by Information Technology And Services, Telecommunications and Computer Software among other industries.

What are XCALLY alternatives?

VICIdial, Vocalcom, FocalScope Responsive Live Chat and CallTools are popular alternatives for XCALLY.

Where is XCALLY located?

XCALLY is headquartered at Turin, Turin 10128, IT.
lightning

Peers used XCALLY for touchpoint management and channel management

XCALLY Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (5)
Custom Reports

4.79/5 ★

Read Reviews (116)
Analytics

4.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for XCALLY

Overall Risk Meter

Low Medium High

Top Failure Risks for XCALLY

XCALLY News

Case study: Netvalue and XCALLY for the pharmaceutical industry

XCALLY and NetValue collaborated on a project for a renowned pharmaceutical company, focusing on innovation and digitization in healthcare.

26/03/2025 - source

Advanced filters in XCALLY: optimize your omnichannel experience

XCALLY Call Center Software offers advanced filters to optimize omnichannel customer interactions, enhancing management across various communication channels.

13/03/2025 - source

Case Study: using XCALLY to manage INGOs contact center

XCALLY provided a customized omnichannel solution to replace INGO's management software, enhancing the efficiency of their contact center operations.

09/03/2025 - source

XCALLY Feeds

XCALLY Live call translator: real-time transcription and translation for effective customer service

XCALLY introduces a live call translator for real-time transcription and translation, enhancing their omnichannel customer service suite to address communication challenges effectively.

17/10/2024 - source

Botify, the plugin for automated chatbots on XCALLY

Botify is a plugin for XCALLY, enhancing customer experience by automating chatbot interactions for effective and humanized communication.

26/09/2024 - source

Data Retention plugin: managing data with XCALLY

The Data Retention plugin for XCALLY enhances the management of omnichannel platform databases, ensuring efficient corporate data administration.

19/09/2024 - source

XCALLY Profile

Company Name

XCALLY

Company Website

https://www.xcally.com

HQ Location

Turin, Turin 10128, IT

Employees

NA

Social

Facebook Linkedin Twitter

Financials

PRIVATE