VICIdial Overview
This is a summary of the comprehensive capabilities and benefits of VICIdial based on over 1575 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
VICIdial, VCC Live®, TASKE Contact, Call Logic, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if VICIdial is right for your needs? Our Cuspera AI engine can evaluate how VICIdial fits your specific business needs, industry, and context. Get your personalized assessment report today.
VICIdial supports business activities such as:
- Helpdesk Management
- Call Recording
- Workflow Management
- Engagement Management
- Telemarketing
VICIdial can help you with many business goals, such as Increase Sales & Revenue, Establish Thought Leadership, Acquire Customers, Enhance Customer Relationships, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Phone Calls E-Mail Chat etc. for these needs. As a solution, VICIdial's capabilities include Recording, Predictive Dialer, Personalization, etc.
VICIdial Information Technology and Services Vertical is its biggest customer base.
Reviews
"...I have zero knowledge about call center suites before switching to Vicidial...." Peer review by Ronnie A, IT Manager
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well VICIdial solved their Contact Center Software needs. Cuspera uses 1575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities peers achieved using VICIdial.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Workflow Management , as the business use cases that they have been most satisfied while using VICIdial.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...I have zero knowledge about call center suites before switching to Vicidial...." Peer review by Ronnie A, IT Manager |
| Call Recording with Phone Calls, E-Mail and Chat |
4.81/5 ★ |
"...The benefits I have noticed working with VICIdial is it allows for easy monitoring of my agents calls and records all calls that are made so we can run them back...." Peer review by Eric R, Student, Computer & Network Security |
| Workflow Management |
4.90/5 ★ |
"...Supervisoning of the whole workflow is easy for teamleders Statistics and reports are greats Asterisk integration quite easy Support from developers and from comunity is very good..." Peer review by Alessandro Fazzi, Computer & Network Security |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...I have zero knowledge about call center suites before switching to Vicidial...." Peer review by Ronnie A, IT Manager |
|
| Call Recording with Phone Calls, E-Mail and Chat |
4.81/5 ★ |
"...The benefits I have noticed working with VICIdial is it allows for easy monitoring of my agents calls and records all calls that are made so we can run them back...." Peer review by Eric R, Student, Computer & Network Security |
|
| Workflow Management |
4.90/5 ★ |
"...Supervisoning of the whole workflow is easy for teamleders Statistics and reports are greats Asterisk integration quite easy Support from developers and from comunity is very good..." Peer review by Alessandro Fazzi, Computer & Network Security |
|
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1575 insights from peers and experts to help you assess how these VICIdial use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for VICIdial
What is VICIdial used for?
What are the top features of VICIdial?
Who uses VICIdial?
What are VICIdial alternatives?
Where is VICIdial located?
Popular Business Setting
for VICIdial
Top Industries
- Information Technology and Services
- Telecommunications
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used VICIdial to Increase sales & revenue and Establish thought leadership
VICIdial Alternatives
Peer and Expert Opinion on Features
for VICIdial
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (46) |
| Predictive dialer | Read Reviews (26) |
| Personalization | Read Reviews (22) |
| Feedback surveys | Read Reviews (12) |
| Widgets | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (46) |
| Predictive dialer | Read Reviews (26) |
| Personalization | Read Reviews (22) |
| Feedback surveys | Read Reviews (12) |
| Widgets | Read Reviews (9) |
IT and Other Capabilities
for VICIdial
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (222) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (222) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (192) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (33) |
| Phone Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (192) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (217) |
Software Failure Risk Guidance
?for VICIdial
Overall Risk Meter
Top Failure Risks for VICIdial
Vendor Profile Details
Company Name
VICIdial.com
Company Website
http://www.vicidial.com/HQ Location
9887 4th St. N. #200, St Petersburg, Florida 33702, US
Employees
11-50
Social
Financials
PRIVATE
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