VICIdial: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: VICIdial
Brand: VICIdial
Rating: 4.76 (1575 reviews)

4.76 5

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Product and Vendor News

masterfermin02/vicidial-api-wrapper 06/01/2026

Product Business Settings

VICIdial is popular in Information Technology And Services, Telecommunications, and Marketing And Advertising industries and is widely used by Small Business, Mid Market, and Enterprise.

VICIdial Product Overview

VICIdial addresses the complexities of managing a contact center by offering a full-featured, open-source solution. It effectively handles inbound and outbound calls, emails, and customer website chats, making it versatile for various communication needs. This platform is widely adopted, with usage across thousands of companies in more than 100 countries, highlighting its global reach and reliability. The open-source nature of VICIdial provides businesses with the flexibility to customize and scale their operations without the constraints of proprietary software. It supports diverse industries, ensuring adaptability to specific operational requirements. Additionally, dedicated hosting options are available, ensuring robust performance and excellent customer satisfaction. This solution is ideal for enterprises seeking a customizable, scalable, and cost-effective contact center solution that integrates seamlessly into existing systems.

How satisfied the customers are with VICIdial use-cases

Reviews

"...It is capable of running a small one or two person operation, mid-range 25-50 person Call Centers ... and ultimately can be "clustered" to manage virtually unlimited users...." Peer review by William Conley, Information Technology and Services

VICIdial Customer Insights, Testimonials and Case Studies

How does VICIdial facilitate Helpdesk Management?

Vicidial provides a comprehensive and free call center management solution. It offers a robust dialer, customizable reporting, and staff management features. Vicidial's open-source nature enables users to add features tailored to their specific needs. It requires dedicated technical resources and experience for implementation and maintenance.

"...I am a very experienced call center professional, the value, the professionalism, the willingness to actually service a customer's concern that this company delivers if the best in the industry...." Peer review by freddy brea, Marketing and Advertising

Read Reviews

Why is VICIdial the best choice for Call Recording?

How does VICIdial address your Engagement Management Challenges?

How can VICIdial optimize your Telemarketing Workflow?

What is VICIdial used for?

VICIdial is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Establish Thought Leadership by Helpdesk Management, Call Recording and Workflow Management .

What are the top features of VICIdial?

Recording, Predictive dialer and Personalization are some of the top features of VICIdial.

Who uses VICIdial?

VICIdial is used by Information Technology And Services, Telecommunications and Marketing And Advertising among other industries.

What are VICIdial alternatives?

XCALLY, Vocalcom, CallTools and Exotel are popular alternatives for VICIdial.

Where is VICIdial located?

VICIdial is headquartered at 9887 4th St. N. #200, St Petersburg, Florida 33702, US.

11 buyers and buying teams have used Cuspera to assess how well VICIdial solved their Contact Center Software needs. Cuspera uses 1575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Peers used VICIdial for helpdesk management and call recording

VICIdial Competitors

More VICIdial Alternatives...

VICIdial Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	4.93/5 ★ Read Reviews (26)
Analytics	4.33/5 ★ Read Reviews (18)
Custom Reports	2.65/5 ★ Read Reviews (217)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.93/5 ★ Read Reviews (26)
Analytics	4.33/5 ★ Read Reviews (18)
Custom Reports	2.65/5 ★ Read Reviews (217)

Software Failure Risk Guidance

for VICIdial

Overall Risk Meter

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Top Failure Risks for VICIdial

ViciDial Group. News

ViciDial Group. Profile

Company Name

ViciDial Group.

Company Website

http://www.vicidial.com/

HQ Location

9887 4th St. N. #200, St Petersburg, Florida 33702, US

Employees

11-50

Social

Financials

PRIVATE