Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well CallTools solved their Contact Center Software needs. Cuspera uses 623 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using CallTools.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Contact List Management , as the business use cases that they have been most satisfied while using CallTools.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...Our call center software features provide a solution for inbound and outbound call management...." Preview Dialer & Predictive Dialer Features |
| Call Recording with Phone Calls |
4.95/5 ★ |
"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve McCollum |
| Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises |
4.67/5 ★ |
"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...." Peer review by Akshay N, IT Recuiter, Computer Software |
| contacts history |
3.27/5 ★ |
"...Easily look at contact information including, past call history, notes, call dispositions...." Platform Tour |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...Our call center software features provide a solution for inbound and outbound call management...." Preview Dialer & Predictive Dialer Features |
|
| Call Recording with Phone Calls |
4.95/5 ★ |
"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve McCollum |
|
| Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises |
4.67/5 ★ |
"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...." Peer review by Akshay N, IT Recuiter, Computer Software |
|
| contacts history |
4.67/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 623 insights from peers and experts to help you assess how these CallTools use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for CallTools
What is CallTools used for?
What are the top features of CallTools?
Who uses CallTools?
What are CallTools alternatives?
Where is CallTools located?
Popular Business Setting
for CallTools
Top Industries
- Marketing and Advertising
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used CallTools to Increase sales & revenue and Enhance customer relationships
CallTools Alternatives
Peer and Expert Opinion on Features
for CallTools
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (31) |
| Recording | Read Reviews (30) |
| Dashboard | Read Reviews (15) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (31) |
| Recording | Read Reviews (30) |
| Dashboard | Read Reviews (15) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for CallTools
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (68) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (68) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (107) |
| Phone Support | Read Reviews (25) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (107) |
| Phone Support | Read Reviews (25) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (42) |
Software Failure Risk Guidance
?for CallTools
Overall Risk Meter
Top Failure Risks for CallTools
Vendor Profile Details
Company Name
Call Tools
Company Website
https://calltools.com/HQ Location
16842 Von Karman Suite 475, Irvine, CA 92606, US
Employees
11-50
Social
Financials
NA
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