Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well CallTools solved their Contact Center Software needs. Cuspera uses 623 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using CallTools.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Call Recording , Contact List Management , as the business use cases that they have been most satisfied while using CallTools.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (58)

"...Our call center software features provide a solution for inbound and outbound call management...." Preview Dialer & Predictive Dialer Features
Call Recording with Phone Calls

4.95/5

Read Reviews (32)

"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...."
Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises

4.67/5

Read Reviews (15)

"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...."
contacts history

3.27/5

Read Reviews (1)

"...Easily look at contact information including, past call history, notes, call dispositions...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (58)

"...Our call center software features provide a solution for inbound and outbound call management...." Preview Dialer & Predictive Dialer Features
Call Recording with Phone Calls

4.95/5

Read Reviews (32)

"...Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact...." Peer review by Steve McCollum
Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises

4.67/5

Read Reviews (15)

"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...." Peer review by Akshay N, IT Recuiter, Computer Software
contacts history

4.67/5

Read Reviews (1)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 623 insights from peers and experts to help you assess how these CallTools use cases fit your Contact Center Software needs.

Frequently Asked Questions(FAQ)

for CallTools

What is CallTools used for?

CallTools is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Call Recording and Contact List Management .

What are the top features of CallTools?

Predictive dialer, Recording and Dashboard are some of the top features of CallTools.

Who uses CallTools?

CallTools is used by Marketing And Advertising, Consumer Goods and Computer Software among other industries.

What are CallTools alternatives?

TASKE Contact, Call Logic, VCC Live® and Toky are popular alternatives for CallTools.

Where is CallTools located?

CallTools is headquartered at 16842 Von Karman Suite 475, Irvine, CA 92606, US.

Popular Business Setting

for CallTools

Top Industries

  • Marketing and Advertising
  • Consumer Goods
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used CallTools to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for CallTools

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Predictive dialer

4.86/5

Read Reviews (31)
Recording

4.94/5

Read Reviews (30)
Dashboard

4.65/5

Read Reviews (15)
Personalization

3.87/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Predictive dialer

4.86/5

Read Reviews (31)
Recording

4.94/5

Read Reviews (30)
Dashboard

4.65/5

Read Reviews (15)
Personalization

3.87/5

Read Reviews (5)

IT and Other Capabilities

for CallTools

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.86/5

Read Reviews (68)
Data Import

4.68/5

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.86/5

Read Reviews (68)
Data Import

4.68/5

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (107)
Phone Support

4.25/5

Read Reviews (25)
Chat Support

3.88/5

Read Reviews (2)
Email Support

3.42/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (107)
Phone Support

4.25/5

Read Reviews (25)
Chat Support

3.88/5

Read Reviews (2)
Email Support

3.42/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.86/5

Read Reviews (32)
Analytics

4.82/5

Read Reviews (16)
Custom Reports

4.78/5

Read Reviews (42)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.86/5

Read Reviews (32)
Analytics

4.82/5

Read Reviews (16)
Custom Reports

4.78/5

Read Reviews (42)

Software Failure Risk Guidance

?

for CallTools

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTools

Vendor Profile Details

Company Name

Call Tools

Company Website

https://calltools.com/

HQ Location

16842 Von Karman Suite 475, Irvine, CA 92606, US

Employees

11-50

Social

Financials

NA