Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well CallTools solves your Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using CallTools.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Sales Call Management , Contact List Management , as the business use cases that they have been most satisfied while using CallTools.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (58)

"...I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others...." Peer review by Jerome R., President & CEO, Telecommunications
Sales Call Management with Phone Calls

4.90/5

Read Reviews (53)

"...We are able to train the caller after making inspection on recorded calls ...." Peer review by Akshay N, IT Recuiter, Computer Software
call recording

4.90/5

Read Reviews (32)

call analytics

4.90/5

Read Reviews (8)

Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises

4.67/5

Read Reviews (15)

"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...." Peer review by Akshay N, IT Recuiter, Computer Software
contacts history

4.67/5

Read Reviews (1)

PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.90/5

Read Reviews (58)

"...I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others...." Peer review by Jerome R., President & CEO, Telecommunications
Sales Call Management with Phone Calls

4.90/5

Read Reviews (53)

"...We are able to train the caller after making inspection on recorded calls ...." Peer review by Akshay N, IT Recuiter, Computer Software
call recording

4.90/5

Read Reviews (32)

call analytics

4.90/5

Read Reviews (8)

Contact List Management with Offline, Phone Calls, Point Of Sale and On Premises

4.67/5

Read Reviews (15)

"...CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location...." Peer review by Akshay N, IT Recuiter, Computer Software
contacts history

4.67/5

Read Reviews (1)

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 623 insights from peers and experts to help you assess how these CallTools use cases fit your Contact Center Software needs.

Popular Business Setting

for CallTools

Top Industries

  • Marketing and Advertising
  • Consumer Goods
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used CallTools to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for CallTools

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Predictive dialer

4.86/5

Read Reviews (31)
Recording

4.94/5

Read Reviews (30)
Dashboard

4.65/5

Read Reviews (15)
Personalization

3.87/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Predictive dialer

4.86/5

Read Reviews (31)
Recording

4.94/5

Read Reviews (30)
Dashboard

4.65/5

Read Reviews (15)
Personalization

3.87/5

Read Reviews (5)

IT and Other Capabilities

for CallTools

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.86/5

Read Reviews (68)
Data Import

4.68/5

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.86/5

Read Reviews (68)
Data Import

4.68/5

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (107)
Phone Support

4.25/5

Read Reviews (25)
Chat Support

3.88/5

Read Reviews (2)
Email Support

3.42/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.67/5

Read Reviews (107)
Phone Support

4.25/5

Read Reviews (25)
Chat Support

3.88/5

Read Reviews (2)
Email Support

3.42/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.86/5

Read Reviews (32)
Analytics

4.82/5

Read Reviews (16)
Custom Reports

4.78/5

Read Reviews (42)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.86/5

Read Reviews (32)
Analytics

4.82/5

Read Reviews (16)
Custom Reports

4.78/5

Read Reviews (42)

Failure Risk Guidance Security Report

?

for CallTools

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTools

Vendor Profile Details

Company Name

Call Tools

Company Website

https://calltools.com/

HQ Location

16842 Von Karman Suite 475, Irvine, CA 92606, US

Employees

11-50

Social

Financials

NA