CallTools Overview

Calltools offers outbound call center software to optimize outbound dialing campaigns. The system aids in managing thriving outbound calls effectively.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Contact List Management, as the business use cases that they have been most satisfied with while using CallTools.

Other use cases:

  • Campaign Management
  • Telemarketing
  • Call Analytics
  • Lead Management
  • Tracking & Monitoring Communications
  • Engaging And Following Up
  • Generation Of New Leads
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallTools.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
See all business priorities See less business priorities

CallTools Use-Cases and Business Priorities: Customer Satisfaction Data

CallTools works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

CallTools's features include Predictive Dialer, Recording, Dashboard, etc. and CallTools support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also CallTools analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers...." Peer review

CallTools, XCALLY, VICIdial, Vocalcom, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallTools

Top Industries

  • Marketing and Advertising
  • Consumer Goods
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

CallTools is popular in Marketing And Advertising, Consumer Goods, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on CallTools Use Cases

What solutions does CallTools provide for Helpdesk Management?

What solutions does CallTools provide for Call Recording?

What Are the key features of CallTools for Contact List Management?

What makes CallTools ideal for Telemarketing?

19+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well CallTools solved their Contact Center Software needs. Cuspera uses 623 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Frequently Asked Questions(FAQ)

for CallTools

What is CallTools used for?

CallTools is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Call Recording and Contact List Management .

What are the top features of CallTools?

Predictive dialer, Recording and Dashboard are some of the top features of CallTools.

Who uses CallTools?

CallTools is used by Marketing And Advertising, Consumer Goods and Computer Software among other industries.

What are CallTools alternatives?

XCALLY, VICIdial, Vocalcom and Exotel are popular alternatives for CallTools.

Where is CallTools located?

CallTools is headquartered at 16842 Von Karman Suite 475, Irvine, CA 92606, US.
lightning

Peers used CallTools for helpdesk management and call recording

CallTools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.86/5 ★

Read Reviews (32)
Analytics

4.82/5 ★

Read Reviews (16)
Custom Reports

4.78/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.86/5 ★

Read Reviews (32)
Analytics

4.82/5 ★

Read Reviews (16)
Custom Reports

4.78/5 ★

Read Reviews (42)

Software Failure Risk Guidance

?

for CallTools

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTools

CallTools.com, Inc. Feeds

Improving Average Answer Speed (ASA) for Call Center Success

Monitoring KPI metrics can indicate where your contact center needs to focus on improvement. Improving your average speed of answer can help build a better customer experience and lower queue times.

The post Improving Average Answer Speed (ASA) for Call Center Success appeared first on CallTools.

11/06/2024 - source

Benefits of Answering Machine Detection With Predictive Dialing

Optimizing a contact center requires the right tools to help agents. Answering machine detection (AMD) is one tool that can help filter out numbers that go straight to voicemail, allowing your agents to spend more time talking to live leads.

The post Benefits of Answering Machine Detection With Predictive Dialing appeared first on CallTools.

28/05/2024 - source

Inbound Solutions for Restaurant Call Centers

The restaurant industry relies on call centers more to fill orders, make reservations, and book catering appointments. See what inbound call center tools are needed to help supplement restaurant call centers.

The post Inbound Solutions for Restaurant Call Centers appeared first on CallTools.

14/05/2024 - source

CallTools.com, Inc. Profile

Company Name

CallTools.com, Inc.

Company Website

//calltools.com

HQ Location

16842 Von Karman Suite 475, Irvine, CA 92606, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE