Vocalcom Overview
This is a summary of the comprehensive capabilities and benefits of Vocalcom based on over 1466 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vocalcom, Twilio Flex, Vonage Contact Center, Bright Pattern, Lightning Dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vocalcom is right for your needs? Our Cuspera AI engine can evaluate how Vocalcom fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vocalcom supports business activities such as:
- Engagement Management
- Communication Management
- Contact List Management
- Helpdesk Management
- Call Recording
Vocalcom can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Improve Digital And Social Presence, etc. It can help manage these activities if you use Omnichannel E-Mail Text SMS etc. for these needs. As a solution, Vocalcom's capabilities include Personalization, Recording, Dashboard, etc.
Vocalcom Oil & Energy Vertical is its biggest customer base.
Reviews
"...Personalized Video Engagement Platform On-The-Fly Personalized Video...." Personalized Video Marketing Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Vocalcom solved their Contact Center Software needs. Cuspera uses 1466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vocalcom.
Use Cases
Peers recommend Engagement Management , Communication Management , Contact List Management , as the business use cases that they have been most satisfied while using Vocalcom.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel, E-Mail and Text SMS |
4.99/5 ★ |
"...Personalized Video Engagement Platform On-The-Fly Personalized Video...." Personalized Video Marketing Solutions |
| engaging and following up |
4.97/5 ★ |
"...Entirely embedded in Salesforce, Vocalcom has been very easy to use and extremely effective at driving customer engagement...." Peer review by Michel Jarleton, SYNDIC+, SYNDIC+ |
| engaging with scheduling & cadence |
3.53/5 ★ |
"...Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence...." AI Powered Contact Center Software |
| Communication Management with E-Mail, Text SMS and Mobile |
4.98/5 ★ |
"...Why Vocalcom? Manage multichannel customer interactions as one single conversation...." Choosewell Health Insurance Powers Salesforce with Omnichannel... |
| tracking & monitoring communications |
4.96/5 ★ |
"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S |
| sending & publishing communications |
4.96/5 ★ |
"...capabilities also integrate with email, live chat, text messaging and social media posting to engage customers fully at every touchpoint of an organization. ..." How Migrating to WebRTC is Changing and Advancing the Contact Center |
| Contact List Management with Phone Calls, Mobile, E-Mail and Text SMS |
4.90/5 ★ |
"...Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance...." Peer review by Kevin Clark, IT & Systems Director, Data Base Factory |
| creating contact list |
3.85/5 ★ |
"...The Vocalcom solution has uniquely created an intemate contact center, social and mobile...." Call Center Software Platform |
| contacts history |
3.81/5 ★ |
"...Although telephoning a company and speaking to an agent is still the top way customers contact customer service, customers also increasingly leverage online channels and social media. ..." Call Center Software Platform |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel, E-Mail and Text SMS |
4.99/5 ★ |
"...Personalized Video Engagement Platform On-The-Fly Personalized Video...." Personalized Video Marketing Solutions |
|
| engaging and following up |
4.99/5 ★ |
| engaging with scheduling & cadence |
4.99/5 ★ |
| Communication Management with E-Mail, Text SMS and Mobile |
4.98/5 ★ |
"...Why Vocalcom? Manage multichannel customer interactions as one single conversation...." Choosewell Health Insurance Powers Salesforce with Omnichannel... |
|
| tracking & monitoring communications |
4.98/5 ★ |
| sending & publishing communications |
4.98/5 ★ |
| Contact List Management with Phone Calls, Mobile, E-Mail and Text SMS |
4.90/5 ★ |
"...Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance...." Peer review by Kevin Clark, IT & Systems Director, Data Base Factory |
|
| creating contact list |
4.90/5 ★ |
| contacts history |
4.90/5 ★ |
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1466 insights from peers and experts to help you assess how these Vocalcom use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Vocalcom
What is Vocalcom used for?
What are the top features of Vocalcom?
Who uses Vocalcom?
What are Vocalcom alternatives?
Where is Vocalcom located?
Popular Business Setting
for Vocalcom
Top Industries
- Oil & Energy
- Information Technology and Services
- Telecommunications
Popular in
- Small Business
- Enterprise
Peers used Vocalcom to Acquire customers and Enhance customer relationships
Vocalcom Alternatives
Peer and Expert Opinion on Features
for Vocalcom
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (63) |
| Recording | Read Reviews (58) |
| Dashboard | Read Reviews (50) |
| Feedback surveys | Read Reviews (30) |
| Predictive dialer | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (63) |
| Recording | Read Reviews (58) |
| Dashboard | Read Reviews (50) |
| Feedback surveys | Read Reviews (30) |
| Predictive dialer | Read Reviews (15) |
IT and Other Capabilities
for Vocalcom
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (75) |
| Data Import | Read Reviews (127) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (75) |
| Data Import | Read Reviews (127) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (58) |
| 24/7 Support | Read Reviews (238) |
| Chat Support | Read Reviews (32) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (58) |
| 24/7 Support | Read Reviews (238) |
| Chat Support | Read Reviews (32) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Custom Reports | Read Reviews (146) |
| Analytics | Read Reviews (53) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (52) |
| Custom Reports | Read Reviews (146) |
| Analytics | Read Reviews (53) |
Software Failure Risk Guidance
?for Vocalcom
Overall Risk Meter
Top Failure Risks for Vocalcom
Vendor Profile Details
Company Name
Vocalcom
Company Website
https://www.vocalcom.com/HQ Location
25 Rue Balzac, Paris, 75008, FR
Employees
251-500
Social
Financials
PRIVATE
Get a personalised risk report for Vocalcom
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Vocalcom may get in touch with you regarding your request.
Request Custom Quote
Vocalcom will get in touch with you regarding your request.