Vocalcom: Product updates, Customer stories, and Insights | 2026 Cuspera

Vocalcom helped En Voiture Simone, an online driving school, speed up its business growth. The company used Vocalcom's solution with Salesforce for its sales team. This improved outbound call perform...ance and filtered inbound calls. The team saw better productivity and less agent downtime. En Voiture Simone now covers over 200 cities in France and has 12 agents in Lyon.
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Vocalcom Salesforce Edition helped Umrahme improve customer support. Umrahme needed a call center system that worked with Salesforce. They set up three call centers with about 15 agents serving over ...5,000 travel agencies. Before, it took 2 to 4 days to answer a query. Now, they can respond in less than 5 minutes. The solution gave staff one place for customer data and real-time tools.
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Vocalcom Salesforce Edition helped Centrale Automobile Chérifienne manage all customer interactions in one place. CAC wanted to improve service quality and unify customer service. They set up a new c...ontact center with Vocalcom, fully integrated with Salesforce CRM. The solution made it easy to handle calls, run outbound campaigns, and supervise conversations. CAC now handles 9,000 calls per month with 95-97% reachability. The company delivers 16,000 cars per year and has 15 agents using the system.
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Vocalcom Hermes360 helped Vocalcentre manage over 3.8 million customer interactions each year. Vocalcentre needed better tools to support growth, improve efficiency, and monitor business activity. Th...e Hermes360 platform offered robust performance, easy use, and strong outbound campaign tools. With 250 agents working across multiple sites, Vocalcentre handled more than 3 million calls and 800,000 digital interactions yearly.
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Vocalcom Hermes360 helped ENGIE Solutions manage critical service calls for refrigeration and cooling. The solution supports both internal and external contact centers, handling 450,000 interactions ...yearly. ENGIE Solutions gained full control over call flows, IVR, and real-time reporting. The company achieved a 97% service quality rating and intervention times under 2 hours. The cloud platform enabled flexibility and autonomy for 22,000 employees.
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Vocalcom Hermes solution helps EVO+ run two contact centers in France. EVO+ manages print and digital subscriber relations for news outlets. They needed to integrate into customer value chains and im...prove agent engagement. The solution provided real-time supervision, IVR management, and custom dashboards. EVO+ now handles 1,300,000 calls yearly and achieves a 94% call pickup rate. The company reports 10 to 20% growth per year.
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