Enghouse Interactive Overview
This is a summary of the comprehensive capabilities and benefits of Enghouse Interactive based on over 352 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Enghouse Interactive, Nylas, Callstats.io, Bigcontacts CRM, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Enghouse Interactive is right for your needs? Our Cuspera AI engine can evaluate how Enghouse Interactive fits your specific business needs, industry, and context. Get your personalized assessment report today.
Enghouse Interactive supports business activities such as:
- Call Recording
- Helpdesk Management
- Engagement Management
- Contact List Management
- Communication Management
Enghouse Interactive can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Phone Calls and Omnichannel for these needs. As a solution, Enghouse Interactive's capabilities include Recording, and Personalization.
Enghouse Interactive Consumer Goods Vertical is its biggest customer base.
Reviews
"...Improve service with real-time feedback, agent evaluation, and call recording...." Peer review from Enghouse Interactive
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Enghouse Interactive solved their Contact Center Software needs. Cuspera uses 352 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Enghouse Interactive.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Enghouse Interactive.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.66/5 ★ |
"...Improve service with real-time feedback, agent evaluation, and call recording...." Peer review from Enghouse Interactive |
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Highly cost-effective solution to extend UC with call center functionality...." Customer Experience Solutions |
| Engagement Management |
4.81/5 ★ |
"...But it is refreshing for agents to be trained on the Syntellect CIM system even though they have had no past experience working with customer interaction management software...." Peer review by Isabelle Bignall, Head of Contact Center Services, Cardiff Council |
| engaging and following up |
4.26/5 ★ |
"...Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage...." Customer Experience Solutions |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.66/5 ★ |
"...Improve service with real-time feedback, agent evaluation, and call recording...." Peer review from Enghouse Interactive |
|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Highly cost-effective solution to extend UC with call center functionality...." Customer Experience Solutions |
|
| Engagement Management |
4.81/5 ★ |
"...But it is refreshing for agents to be trained on the Syntellect CIM system even though they have had no past experience working with customer interaction management software...." Peer review by Isabelle Bignall, Head of Contact Center Services, Cardiff Council |
|
| engaging and following up |
4.81/5 ★ |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 352 insights from peers and experts to help you assess how these Enghouse Interactive use cases fit your Contact Center Software needs.
Popular Business Setting
for Enghouse Interactive
Top Industries
- Consumer Goods
- Hospitality
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
Peers used Enghouse Interactive to Enhance customer relationships and Acquire customers
Enghouse Interactive Alternatives
Peer and Expert Opinion on Features
for Enghouse Interactive
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Personalization | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Personalization | Read Reviews (11) |
IT and Other Capabilities
for Enghouse Interactive
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (62) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (62) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Enghouse Interactive
Overall Risk Meter
Top Failure Risks for Enghouse Interactive
Vendor Profile Details
Company Name
Enghouse Interactive
Company Website
https://www.enghouseinteractive.comHQ Location
Phoenix, AZ
Employees
501-1000
Social
Financials
PRIVATE
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