Overview: Vocalcom and XCALLY as Contact Center Software Category solutions.

Vocalcom is tailored for enhancing customer relationships, predominantly through its versatile communication management capabilities, while XCALLY shines in multi-channel engagement, targeting broader market segments with a focus on improving operational efficiency. Vocalcom is favored by large enterprises in sectors like Oil & Energy, whereas XCALLY finds its niche among a diverse client base, including IT and Telecommunications. Both offer robust support, but Vocalcom is noted for comprehensive 24/7 services, appealing to industries needing constant customer interaction.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Vocalcom and XCALLY: Best activities based on customer satisfaction

Activities: Vocalcom vs XCALLY

Discover and compare top business activities, Q&A, and peer reviews for Vocalcom vs XCALLY to help find the right fit for your needs.

Vocalcom XCALLY

engagement management
communication management
contact list management
engaging and following up
sales call management
touchpoint management
channel management

Key Capabilities Supported

Vocalcom facilitates engagement management, communication management, and helpdesk management, aligning well with enterprises aiming to enhance customer interactions. read more →

XCALLY focuses on touchpoint and channel management, which suits businesses needing streamlined multi-channel engagements. read more →

Business Goals

Vocalcom helps in acquiring customers and enhancing customer relationships. read more →

XCALLY aims to improve efficiency, appealing to organizations seeking operational optimization. read more →

Core Features

Vocalcom offers custom reports and analytics, useful for detailed customer insights and decision-making. read more →

XCALLY provides integration features and custom reports, ideal for seamless resource connectivity and detailed reporting. read more →

Vendor Support

Vocalcom offers 24/7 support, email, chat, and phone support, catering to businesses needing round-the-clock assistance. read more →

XCALLY provides 24/7 support along with phone, chat, and email support, emphasizing reliability in diverse operating hours. read more →

Segments and Industries

Vocalcom is used by large enterprises, especially in Oil & Energy and IT services. read more →

XCALLY serves a wide range of segments including large enterprises, midsize, and small businesses across IT and telecommunications. read more →

Operational Alignment

Vocalcom effectively integrates into workflows demanding high-level engagement and customer interaction management. read more →

XCALLY fits operationally into environments needing efficient management of multiple customer touchpoints. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Most deployed common Use Cases for Vocalcom and XCALLY

How can Vocalcom and XCALLY optimize your Engagement Management Workflow?

Vocalcom and Xcally both focus on managing customer interactions across multiple channels. Vocalcom emphasizes integration with Salesforce and provides tracking dashboards for managers. Xcally offers a single Omnichannel Desktop interface, allowing agents to manage customer interactions across various platforms. Both tools aim to enhance customer engagement by streamlining communication and providing a unified view of customer interactions.

"...Since its inception at Lohmann & Rauscher, the Vocalcom contact center software solution has optimized customer engagement by delivering remarkable results...." Peer review by Patrick Garion, Director of IT, Lohmann & Rauscher

"...Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels...." Peer review

How efficiently Does Vocalcom and XCALLY manage your Contact List Management?

Vocalcom and Xcally both manage contact lists and offer features such as predictive dialing, IVR, and real-time monitoring. Vocalcom, however, emphasizes integrating with Salesforce and providing a comprehensive omnichannel solution. Xcally focuses on a unified platform for managing multiple communication channels. Xcally's contact management system has limitations in terms of flexibility and customization, especially for large companies.

"...In our business the contact with clients is very important...." Peer review by Ana Martínez, Head of Vitaldent’s Contact Center, Vitaldent

"...Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting...." Peer review

What solutions does Vocalcom and XCALLY provide for Helpdesk Management?

Vocalcom and Xcally are both software solutions for call centers. Vocalcom emphasizes its ability to handle large volumes of customer interactions across various channels, including email, chat, and social media. Xcally focuses on maximizing agent talk time through features like automated dialing and triggers. Vocalcom is marketed as a comprehensive solution for all call center needs, while Xcally highlights its ease of use and value for money. The limitations of these summaries are that they are based on a small set of user comments and do not provide a complete picture of the features and functionality of each software.

"...Vocalcom enables call center engagements in mobile channels...." Peer review from Featured Customers

"...We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product...." Peer review by Ali H., Head of presales, Telecommunications

Vocalcom in Action: Unique Use Cases

Why is Vocalcom the best choice for Communication Management?

XCALLY in Action: Unique Use Cases

How does XCALLY facilitate Touchpoint Management?

Integrations

Ecosystem partners each product commonly connects with.

Vocalcom

News

Latest Vocalcom news

Vocalcom is back : Anthony Dinis de retour pour btir le centre de ...

Anthony Dinis has returned to Vocalcom, aiming to transform it into an AI-first contact center leader. Vocalcom's Hermes360 platform now integrates AI agents for omnichannel communication, enhancing customer interaction. The company has invested over 10 million to accelerate this AI-driven transformation, with clients like Blancheporte and Concentrix renewing their trust. Vocalcom's AI platform offers real-time orchestration and integration, promising significant cost reductions and improved customer service.

22/03/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source