Vocalcom is tailored for enhancing customer relationships, predominantly through its versatile communication management capabilities, while XCALLY shines in multi-channel engagement, targeting broader market segments with a focus on improving operational efficiency. Vocalcom is favored by large enterprises in sectors like Oil & Energy, whereas XCALLY finds its niche among a diverse client base, including IT and Telecommunications. Both offer robust support, but Vocalcom is noted for comprehensive 24/7 services, appealing to industries needing constant customer interaction.
Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Top use cases: Vocalcom vs XCALLY
Use cases tied to Vocalcom and XCALLY from verified data sources. Click any use case for supporting evidences.
| Vocalcom | XCALLY |
|---|---|
Top Capabilities: Vocalcom vs XCALLY
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Vocalcom vs XCALLY
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Vocalcom vs XCALLY
Share of peer evidence by company size for Vocalcom and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.
| Vocalcom | XCALLY | |
|---|---|---|
| Key Capabilities Supported | Vocalcom facilitates engagement management, communication management, and helpdesk management, aligning well with enterprises aiming to enhance customer interactions. → | XCALLY focuses on touchpoint and channel management, which suits businesses needing streamlined multi-channel engagements. → |
| Business Goals | Vocalcom helps in acquiring customers and enhancing customer relationships. → | XCALLY aims to improve efficiency, appealing to organizations seeking operational optimization. → |
| Core Features | Vocalcom offers custom reports and analytics, useful for detailed customer insights and decision-making. → | XCALLY provides integration features and custom reports, ideal for seamless resource connectivity and detailed reporting. → |
| Vendor Support | Vocalcom offers 24/7 support, email, chat, and phone support, catering to businesses needing round-the-clock assistance. → | XCALLY provides 24/7 support along with phone, chat, and email support, emphasizing reliability in diverse operating hours. → |
| Segments and Industries | Vocalcom is used by large enterprises, especially in Oil & Energy and IT services. → | XCALLY serves a wide range of segments including large enterprises, midsize, and small businesses across IT and telecommunications. → |
| Operational Alignment | Vocalcom effectively integrates into workflows demanding high-level engagement and customer interaction management. → | XCALLY fits operationally into environments needing efficient management of multiple customer touchpoints. → |
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Vocalcom and XCALLY: Best activities based on customer satisfaction
Most deployed common Activities for Vocalcom and XCALLY
What solutions does Vocalcom and XCALLY provide for Engagement Management?
"...The best all-in-one contact center softwaree that ties together all customer communication channels and really designed to enhance social and mobile customer interactions...." Peer review by Stanley Kuruvilla, IKEA, IKEA
"...Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels...." Peer review
How can Vocalcom and XCALLY optimize your Contact List Management Workflow?
"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S
"...Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer...." Peer review from Xenialab
How can Vocalcom and XCALLY optimize your Helpdesk Management Workflow?
"...We looked at several call center software vendors, but none could match the flexibility, cost-effectiveness and depth of integration with Salesforce that Vocalcom call center software provides...." Peer review by Francoise Le Yaouanc, Credit Agricole, Credit Agricole
"...We are an Italian Telecommunications Operator and we have chosen xCally as product for our customers (call center)...." Peer review by Paolo A., Voice Manager, Telecommunications
Vocalcom in Action: Unique Activities
What makes Vocalcom ideal for Communication Management?
"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S
XCALLY in Action: Unique Activities
What solutions does XCALLY provide for Touchpoint Management?
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services
News
Latest Vocalcom news
Vocalcom is back : Anthony Dinis de retour pour btir le centre de ...
Anthony Dinis has returned to Vocalcom, aiming to transform it into an AI-first contact center leader. Vocalcom's Hermes360 platform now integrates AI agents for omnichannel communication, enhancing customer interaction. The company has invested over 10 million to accelerate this AI-driven transformation, with clients like Blancheporte and Concentrix renewing their trust. Vocalcom's AI platform offers real-time orchestration and integration, promising significant cost reductions and improved customer service.
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
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