XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Enghouse Interactive: Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.
This comparison of XCALLY vs. Enghouse Interactive draws on 1073 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Both XCALLY and Enghouse Interactive are commonly chosen for Customer service performance monitoring.
XCALLY also supports Contact center centralization, Omnichannel customer service management, Call center unification and management, Contact center optimization for healthcare, etc.
Enghouse Interactive also supports Cloud contact center consolidation, Remote contact center enablement, Contact centre modernization for local government, Global multilingual customer support, etc.
Evidence shows that both products are used for Customer engagement, Contact center management, Contact center automation.
XCALLY also covers Customer service management, Customer service automation, Contact center integration, Contact center operations, etc.
Enghouse Interactive also covers Contact centre management, Customer support automation, Contact centre operations, Citizen engagement, etc.
Top use cases: XCALLY vs Enghouse Interactive
Use cases tied to XCALLY and Enghouse Interactive from verified data sources. Click any use case for supporting evidences.
| XCALLY | Enghouse Interactive |
|---|---|
Top Capabilities: XCALLY vs Enghouse Interactive
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: XCALLY vs Enghouse Interactive
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: XCALLY vs Enghouse Interactive
Share of peer evidence by company size for XCALLY and Enghouse Interactive. Each product segments add up to 100%. Click any segment for supporting evidence.
XCALLY and Enghouse Interactive: Best activities based on customer satisfaction
XCALLY in Action: Unique Activities
What solutions does XCALLY provide for Touchpoint Management?
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services
Enghouse Interactive in Action: Unique Activities
How efficiently Does Enghouse Interactive manage your Helpdesk Management?
"...Ease of use, real-time call center data, fully configurable queues and skill-specific delivery of calls to agents, not to mention super-fast and friendly support make this the best investment we have made for serving our customers in my 26 years with our company...." Peer review by Randy R., Technical Specialist
Why is Enghouse Interactive the best choice for Engagement Management?
"...Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction...." Peer review
What benefits does Enghouse Interactive offer for Contact List Management?
"...Empower agents with an omni-channel, universal queue, providing complete interaction history...." Peer review from Enghouse Interactive
How does Enghouse Interactive facilitate Communication Management?
"...We have leveraged Lync to Skype integration within our Unified Communications team, and Enghouse Interactive Communications Center is an integral part of our solution...." Peer review by Luke Kannel, Microsoft Certified Lync Master, NACR, Inc.
News
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
Latest Enghouse Interactive news
Enghouse Acquires Aculab PLC - Enghouse Interactive
Enghouse Systems Limited, through its subsidiary Enghouse Holdings UK Limited, has acquired Aculab PLC, a UK-based provider of communications and AI software solutions. This acquisition expands Enghouse Interactive's product portfolio by adding Aculab's CPaaS solution and AI-driven products, enhancing their gateway business. The acquisition aims to leverage synergies between the companies to broaden Enghouse's market reach.
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