Bright Pattern Overview

Bright Pattern delivers a versatile omnichannel communication platform, integrating voice, IVR, email, chat, SMS, MMS, and messengers. Its standout feature is the seamless integration of omnichannel quality management, ensuring consistent customer experience across all channels. The platform is bolstered by a powerful mobile app, offering flexibility and mobility for contact center operations. Unique to Bright Pattern is its AI-powered capabilities, enhancing customer interactions and operational efficiency. The software supports Microsoft Teams integration, providing direct routing and enhancing team collaboration. Additionally, it offers advanced dialing solutions, including auto, progressive, and power dialers, tailored for efficient call management. Bright Pattern's comprehensive approach addresses diverse communication needs, making it a competitive choice for businesses seeking to enhance customer engagement and streamline contact center operations.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.

Other use cases:

  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
  • Workflow Management
  • Training & Onboarding
  • Lifetime Value Management
  • Collaboration
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Improve Consistency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Brand Engagement
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Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data

Bright Pattern works with different mediums / channels such as Phone Calls. and Omnichannel.

Bright Pattern's features include Personalization, Recording, Bot, etc. and Bright Pattern support capabilities include Chat Support, Email Support, Phone Support, etc. also Bright Pattern analytics capabilities include Analytics, and Custom Reports.

Reviews

"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful." - Ken Hayakawa

Bright Pattern, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.

Popular Business Setting

for Bright Pattern

Top Industries

  • Human Resources
  • Management Consulting
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Bright Pattern Customer wins, Customer success stories, Case studies

How can Bright Pattern optimize your Helpdesk Management Workflow?

What solutions does Bright Pattern provide for Engagement Management?

How does Bright Pattern address your Contact List Management Challenges?

How efficiently Does Bright Pattern manage your Call Recording?

What solutions does Bright Pattern provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Bright Pattern testimonial

Ken Hayakawa

General Manager of the Technology Department

BellSystem24
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
Bright Pattern testimonial

John Ward

Head of Customer Experience

Level
Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward
Bright Pattern testimonial

Jeff Kramp

VP of Technology

VIPdesk Connect
Because Bright Pattern offers such a variety of native channels, experimentation is easy. Implementing a new channel is simple because Bright Pattern built all the channels in house on a true omnichannel platform that creates a seamless customer experience. Testimonial By Jeff Kramp
CUSTOMERS TESTIMONIALS
Bright Pattern testimonial

Ken Hayakawa

General Manager of the Technology Department

BellSystem24
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
Bright Pattern testimonial

John Ward

Head of Customer Experience

Level
Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward
Bright Pattern testimonial

Jeff Kramp

VP of Technology

VIPdesk Connect
Because Bright Pattern offers such a variety of native channels, experimentation is easy. Implementing a new channel is simple because Bright Pattern built all the channels in house on a true omnichannel platform that creates a seamless customer experience. Testimonial By Jeff Kramp

80024Support - Information Technology And Services

Bright Pattern helped 80024Support move from legacy technology to a cloud-based omnichannel contact center. 80024Support needed to add new channels like SMS and web self-service, and make it easier f...or agents to access customer data. The Bright Pattern platform enabled a fast transition, downsizing of physical operations, and added voice, chat, email, SMS, and web self-service. 80024Support saw 100% uptime, lower costs, faster agent training, and better analytics. The company now offers more flexible, personalized customer experiences.

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A major multi-state retail chain in the United States - Retail

Bright Pattern and Everise delivered a cloud contact center for a major multi-state retail chain. The company needed to serve 75,000 customers with omnichannel support during the pandemic. Their old ...system was siloed and inefficient. The new solution used AI, automation, and self-service channels. Within a month, the platform automated five menus and served 75,000 users with 70% accuracy. Over 50% of chat and call volume was diverted to self-service, reducing pressure on staff and improving customer experience.

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BellSystem24 - Information Technology And Services

Bright Pattern helped BellSystem24 move from on-premise to a fully cloud contact center platform. BellSystem24 needed to adapt to new digital channels and reduce costs. Bright Pattern’s cloud solutio...n integrated with all systems and deployed in weeks. BellSystem24 saved millions to tens of millions of Yen in capital costs. Deployment time dropped from months to days. The platform enabled fast adaptation to client needs and improved customer service.

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Cenaced - Non Profit Organization Management

Bright Pattern helped Cenaced move to a cloud-based virtual contact center. Cenaced needed to handle a big rise in telehealth calls during the COVID-19 pandemic. The solution let Cenaced set up remot...e work fast and open more remote help centers. Cenaced now supports almost 10,000 clients each month. The cloud platform kept staff safe and let them manage high call volumes easily.

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Everise - Information Technology And Services

Bright Pattern's omnichannel contact center platform helped Everise deliver modern customer support for IoT and smart home brands. Everise needed a reliable, scalable solution with deep CRM integrati...on and 100% uptime. Bright Pattern enabled rapid deployment of new support centers, skills-based routing, and easy agent onboarding. Everise saw 30X BPO growth, 100% uptime, and a 50% decrease in agent training time. The platform's ease of use and flexibility supported Everise's fast-paced growth and evolving business needs.

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G7 Strategy Group - Marketing And Advertising

Bright Pattern helped G7 Strategy Group improve outbound campaign efficiency with a cloud contact center platform. G7 switched from manual dialing to predictive dialing, making 80,000 calls a day ins...tead of 9,000. They cut outbound campaign costs by 60%. Average handling time dropped by 50%. The platform allowed 100% remote work and fast agent training. G7 now scales easily during peak seasons and plans to add more Bright Pattern features.

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Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight

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Frequently Asked Questions(FAQ)

for Bright Pattern

What is Bright Pattern?

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

What is Bright Pattern used for?

Bright Pattern is a Contact Center Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of Bright Pattern?

Personalization, Recording and bot are some of the top features of Bright Pattern.

Who uses Bright Pattern?

Bright Pattern is used by Human Resources, Management Consulting and Telecommunications among other industries.

What are Bright Pattern alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Bright Pattern.

Where is Bright Pattern located?

Bright Pattern is headquartered at 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066.
lightning

Peers used Bright Pattern for helpdesk management and engagement management

Bright Pattern Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (96)
Analytics

4.63/5 ★

Read Reviews (83)
Custom Reports

4.10/5 ★

Read Reviews (196)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (96)
Analytics

4.63/5 ★

Read Reviews (83)
Custom Reports

4.10/5 ★

Read Reviews (196)

Software Failure Risk Guidance

?

for Bright Pattern

Overall Risk Meter

Low Medium High

Top Failure Risks for Bright Pattern

Bright Pattern News

Partnership

Bright Pattern and Voxtron Join Forces to Showcase AI-Powered Omnichannel CX Innovation at GITEX GLOBAL 2025

Bright Pattern and Voxtron have expanded their partnership to showcase AI-powered omnichannel customer experience solutions at GITEX GLOBAL 2025. The collaboration will highlight innovations in contact center technology, featuring Bright Pattern's AI-driven platform integrated with Voxtron's regional expertise. This initiative aims to enhance customer engagement across the UAE and the Middle East.

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Partnership

Bright Pattern and AvanteNow Partner to Deliver IT Service Management with AI-Powered Contact Center Capabilities - Kalkine Media

Bright Pattern and AvanteNow have formed a partnership to enhance IT service management by integrating AI-powered contact center capabilities. This collaboration leverages Bright Pattern's advanced AI platform and AvanteNow's expertise in ServiceNow, aiming to redefine service automation across business departments.

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Partnership

Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond

Bright Pattern has formed a partnership with Voxtron to drive AI-powered contact center innovation in Dubai and surrounding regions. This collaboration aims to enhance omnichannel customer engagement by integrating Bright Patterns cloud-based contact center software with Voxtrons regional expertise, targeting sectors such as banking, healthcare, and retail.

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Partnership

Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions

Bright Pattern has formed a partnership with OmniSphere360 to deliver AI-powered omnichannel customer engagement solutions. This collaboration aims to integrate Bright Patterns cloud-based contact center platform with OmniSphere360s expertise, enabling businesses to enhance customer experiences across digital and voice channels using advanced artificial intelligence.

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Bright Pattern Profile

Company Name

Bright Pattern

Company Website

https://www.brightpattern.com/

Year Founded

2010

HQ Location

1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A