Bright Pattern Overview
This is a summary of the comprehensive capabilities and benefits of Bright Pattern based on over 2751 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Bright Pattern, NICE CXone, Genesys PureConnect, Five9, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Bright Pattern is right for your needs? Our Cuspera AI engine can evaluate how Bright Pattern fits your specific business needs, industry, and context. Get your personalized assessment report today.
Bright Pattern supports business activities such as:
- Helpdesk Management
- Engagement Management
- Contact List Management
- Call Recording
- Customer Feedback Management
Bright Pattern can help you with many business goals, such as Improve ROI, Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls and Omnichannel for these needs. As a solution, Bright Pattern's capabilities include Personalization, Recording, Bot, etc.
Bright Pattern was founded in 2010. Human Resources Vertical is its biggest customer base.
Reviews
"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. " - Ken Hayakawa
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using Bright Pattern.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Bright Pattern.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.86/5 ★ |
"...This reduces hold times, helps control call volumes, and increases ROI for your business...." Oracle Call Center Integration |
| Engagement Management with Phone Calls and Omnichannel |
4.93/5 ★ |
"...Bright Pattern s contact center platform is fully omnichannel, allowing contact center agents to interact with customers on any digital channel to deliver call center service...." #1 Customer Service Call Center Software |
| engaging and following up |
4.94/5 ★ |
"...Bright Pattern s digital contact center solution allows your CRM customer engagement center to deliver premium customer service to call center channel users and customers...." Microsoft Dynamics 365 Call Center Integration |
| engaging with scheduling & cadence |
3.33/5 ★ |
"...How to increase the cadence of our service management, and utilize automation to streamline customer incidence. ..." Case Study Randstad |
| Contact List Management with Phone Calls and Omnichannel |
4.90/5 ★ |
"...For companies that are looking to infuse AI into customer contact, Bright Pattern s Bright AI provides a plethora of choices as to how to do so, [including] integration with RPA vendors, intelligent bots, and messaging applications...." Frost & Sullivan Profiles Bright Pattern As Top-Performing Global Cloud Contact Center Provider |
| contacts history |
4.78/5 ★ |
"...By having a Salesforce integration, your supervisors can get access to important information, like interaction histories, call logs, voice transcription, and more...." Salesforce Call Center Software |
| tracking contacts |
4.69/5 ★ |
"...Omni QM makes it easy for your call center admins to monitor the entire contact center from one unified dashboard...." Microsoft Dynamics 365 Call Center Integration |
| creating contact list |
3.72/5 ★ |
"...With Bright Pattern s Microsoft Teams call center integration, created a connected contact center that can utilize the Microsoft Teams solution to bring other Teams users and subject matter experts into contributing knowledge during omnichannel conversations...." #1 Microsoft Teams Call Center |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.86/5 ★ |
"...This reduces hold times, helps control call volumes, and increases ROI for your business...." Oracle Call Center Integration |
|
| Engagement Management with Phone Calls and Omnichannel |
4.93/5 ★ |
"...Bright Pattern s contact center platform is fully omnichannel, allowing contact center agents to interact with customers on any digital channel to deliver call center service...." #1 Customer Service Call Center Software |
|
| engaging and following up |
4.93/5 ★ |
| engaging with scheduling & cadence |
4.93/5 ★ |
| Contact List Management with Phone Calls and Omnichannel |
4.90/5 ★ |
"...For companies that are looking to infuse AI into customer contact, Bright Pattern s Bright AI provides a plethora of choices as to how to do so, [including] integration with RPA vendors, intelligent bots, and messaging applications...." Frost & Sullivan Profiles Bright Pattern As Top-Performing Global Cloud Contact Center Provider |
|
| contacts history |
4.90/5 ★ |
| tracking contacts |
4.90/5 ★ |
| creating contact list |
4.90/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2751 insights from peers and experts to help you assess how these Bright Pattern use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
|
At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ken Hayakawa General Manager of the Technology Department BellSystem24 |
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
Sean Rivers Director of Operations Technology Republic Wireless |
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
|
Jessica Osborn IT Support Services Operations Manager Randstad |
At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VIPdesk ConnectRead More |
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Case Study BellSystem24Read More |
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|
Case Study Republic WirelessRead More |
Frequently Asked Questions(FAQ)
for Bright Pattern
What is Bright Pattern?
What is Bright Pattern used for?
What are the top features of Bright Pattern?
Who uses Bright Pattern?
What are Bright Pattern alternatives?
Where is Bright Pattern located?
Popular Business Setting
for Bright Pattern
Top Industries
- Human Resources
- Management Consulting
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Bright Pattern to Improve ROI and Enhance customer relationships
Bright Pattern Alternatives
Peer and Expert Opinion on Features
for Bright Pattern
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (67) |
| Recording | Read Reviews (58) |
| bot | Read Reviews (39) |
| Dashboard | Read Reviews (37) |
| Ticketing | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (67) |
| Recording | Read Reviews (58) |
| bot | Read Reviews (39) |
| Dashboard | Read Reviews (37) |
| Ticketing | Read Reviews (20) |
IT and Other Capabilities
for Bright Pattern
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (135) |
| Data Import | Read Reviews (206) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (135) |
| Data Import | Read Reviews (206) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (67) |
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (155) |
| 24/7 Support | Read Reviews (501) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (67) |
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (155) |
| 24/7 Support | Read Reviews (501) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
Software Failure Risk Guidance
?for Bright Pattern
Overall Risk Meter
Top Failure Risks for Bright Pattern
Vendor Profile Details
HQ Location
1250 Bayhill Drive, Suite 101, San Bruno, CA 94066
Employees
11-50
Social
Financials
SERIES A
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