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Bright Pattern: Use-Cases, Insights and Reviews | 2025 Cuspera

4.62 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2751)

Bright Pattern: Contact Center Software | Cloud-Based

AI Powered

Bright Pattern Overview

Bright Pattern delivers a versatile omnichannel communication platform, integrating voice, IVR, email, chat, SMS, MMS, and messengers. Its standout feature is the seamless integration of omnichannel quality management, ensuring consistent customer experience across all channels. The platform is bolstered by a powerful mobile app, offering flexibility and mobility for contact center operations. Unique to Bright Pattern is its AI-powered capabilities, enhancing customer interactions and operational efficiency. The software supports Microsoft Teams integration, providing direct routing and enhancing team collaboration. Additionally, it offers advanced dialing solutions, including auto, progressive, and power dialers, tailored for efficient call management. Bright Pattern's comprehensive approach addresses diverse communication needs, making it a competitive choice for businesses seeking to enhance customer engagement and streamline contact center operations.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.

Other use cases:

Call Recording
Customer Feedback Management
Sales Document Management
Workflow Management
Training & Onboarding
Lifetime Value Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Improve Consistency
Enter New Markets Internationally Or Locally
Launch New Products
Increase Sales & Revenue
Improve Brand Engagement

See all business priorities See less business priorities

Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data

Bright Pattern works with different mediums / channels such as Phone Calls. and Omnichannel.

Bright Pattern's features include Personalization, Recording, Bot, etc. and Bright Pattern support capabilities include Chat Support, Email Support, Phone Support, etc. also Bright Pattern analytics capabilities include Analytics, and Custom Reports.

Reviews

"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful." - Ken Hayakawa

Bright Pattern, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.

Popular Business Setting

for Bright Pattern

Top Industries

Human Resources
Management Consulting
Telecommunications

Popular in

Mid Market
Small Business
Enterprise

Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Bright Pattern Use Cases

What makes Bright Pattern ideal for Helpdesk Management?

Bright Pattern provides a comprehensive helpdesk management solution with multi-channel capabilities, including voice, chat, SMS, email, and video. The platform facilitates seamless integration of various tools, enabling rapid call center setup and deployment. Limitations include a challenging administrative guide that may require support assistance.

"...It helps us to avoid costs associated with the employment of a call center...." Peer review by User

What makes Bright Pattern ideal for Engagement Management?

Bright Pattern's engagement management capabilities enable businesses to provide consistent and efficient customer service across multiple channels. The platform consolidates all customer interactions into a single interface, simplifying follow-up and retention efforts. However, the effectiveness of Bright Pattern depends on the available resources and technical expertise within the organization.

"...Through a recent survey of contact center decision makers, Bright Pattern identified the top three strategies for creating engaged agents. ..." Why Happy Agents Make Happy Customers

What makes Bright Pattern ideal for Contact List Management?

Bright Pattern's contact list management capabilities allow for easy configuration and management of contact centers, eliminating complexity found in traditional platforms. The system integrates with Salesforce and Hubspot, providing supervisors with access to important information. Its flexible design enables businesses to customize workflows to achieve ideal customer experience and call center needs.

"...Both multichannel and omnichannel customer service and contact center solutions involve communicating through multiple channels that move beyond traditional phone systems...." #1 Microsoft Teams Call Center

How can Bright Pattern optimize your Call Recording Workflow?

What solutions does Bright Pattern provide for Customer Feedback Management?

Bright Pattern's customer feedback management capabilities enable companies to gather customer feedback, analyze it, and use the insights to improve customer experience. This leads to increased customer satisfaction and improved key performance indicators, such as CSAT and net promoter score. Bright Pattern's software empowers organizations to identify areas for improvement, enhance agent performance, and deliver a personalized customer experience.

"...It's mature and simple to use integration with ServiceNow is enabling us to drive up Customer Satisfaction with a more efficient service...." Best Omnichannel Call Center Software

38+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
Jessica Osborn IT Support Services Operations Manager Randstad	At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers

CUSTOMERS	TESTIMONIALS
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
Jessica Osborn IT Support Services Operations Manager Randstad	At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers

Case Studies

Consumer Services

CASE STUDY Vivax

Bright Pattern's omnichannel contact center helped Vivax deliver fast, innovative customer support. Vivax needed a true omnichannel solution and advanced CRM integrations. With Bright Pattern and New...GO, Vivax quickly launched a cloud-based platform. The new system made it easy to switch between channels and manage all customer interactions. Vivax saw increased contactability, higher close rates, faster agent training, and better customer satisfaction.

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Consumer Services

CASE STUDY Zerorez Atlanta

Bright Pattern helped Zerorez Atlanta move to a 100% remote workforce. The company faced downtime and integration issues with their old contact center platform. Bright Pattern provided a reliable clo...ud solution with seamless CRM integration. Agent complaints dropped by 75%. Zerorez Atlanta saved $30-$40 per agent and cut 30 seconds from each call. The platform delivered 100% uptime and strong connectivity.

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Internet

CASE STUDY Weebly

Bright Pattern replaced Weebly's old call center system. The new platform is 100% cloud-based and easy for agents to use. Bright Pattern set up an IVR to route paid support customers directly to agen...ts and others to self-service. This cut down wait times and improved customer satisfaction. The solution was live in under eight weeks. Weebly saw faster agent training and 100% uptime.

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Non-Profit Organization Management

CASE STUDY YMCA of the North

Bright Pattern helped YMCA of the North integrate ServiceNow, Microsoft Dynamics, and Microsoft Teams with their contact center. The previous system lacked APIs, causing slow onboarding and poor comm...unication. Bright Pattern’s platform enabled fast, seamless integration and automation. The YMCA saved $36,000 in a few months by reducing agent time and increasing efficiency. They expect to recoup the full cost in seven months. The solution improved KPIs and made onboarding faster.

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Financial Services

CASE STUDY Upstart

Bright Pattern Contact Center and Salesforce CRM helped Upstart fix call quality and reliability issues from their old system. Upstart needed better uptime, integration with Salesforce, and improved ...reporting. Bright Pattern delivered a 100% cloud-based solution with seamless Salesforce integration and custom features. Upstart saw shorter call waiting times, better call quality, and easier agent onboarding. Their contact center became a strategic advantage, with agents focusing more on customers and less on tools.

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CASE STUDY VIPdesk

Bright Pattern cloud contact center helped VIPdesk deliver better customer experiences for luxury and premium brands. VIPdesk needed a 100% cloud platform to support remote agents and easy integratio...n with Zendesk CRM. They switched to Bright Pattern for the latest technology and simple pricing. Migration took just one week. VIPdesk now enjoys 100% uptime, faster deployment, and easier agent training. The platform is easy to use and integrates with key software. VIPdesk reports no outages and improved support for their brand ambassadors.

Read more →

Video

Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight

Video Thumbnail

Frequently Asked Questions(FAQ)

for Bright Pattern

What is Bright Pattern?

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

What is Bright Pattern used for?

Bright Pattern is a Contact Center Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of Bright Pattern?

Personalization, Recording and bot are some of the top features of Bright Pattern.

Who uses Bright Pattern?

Bright Pattern is used by Human Resources, Management Consulting and Telecommunications among other industries.

What are Bright Pattern alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Bright Pattern.

Where is Bright Pattern located?

Bright Pattern is headquartered at 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066.

lightning

Peers used Bright Pattern for helpdesk management and engagement management

Bright Pattern Competitors

More Bright Pattern Alternatives...

Bright Pattern Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

Bright Pattern Integrations

Bright Pattern integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.66/5 ★

Read Reviews (135)

Data Import

4.32/5 ★

Read Reviews (206)

Alterra Deep NLP Engine

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Alterra Answer Bot

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

PaySimple

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Viber

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Bright Pattern

Overall Risk Meter

Low Medium High

Top Failure Risks for Bright Pattern

Bright Pattern News

Partnership 07/07/2025

Bright Pattern and AvanteNow Partner to Deliver IT Service Management with AI-Powered Contact Center Capabilities - Kalkine Media

Bright Pattern and AvanteNow have formed a partnership to enhance IT service management by integrating AI-powered contact center capabilities. This collaboration leverages Bright Pattern's advanced AI platform and AvanteNow's expertise in ServiceNow, aiming to redefine service automation across business departments.

Read more →

Partnership 16/06/2025

Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond

Bright Pattern has formed a partnership with Voxtron to drive AI-powered contact center innovation in Dubai and surrounding regions. This collaboration aims to enhance omnichannel customer engagement by integrating Bright Patterns cloud-based contact center software with Voxtrons regional expertise, targeting sectors such as banking, healthcare, and retail.

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Partnership 27/05/2025

Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions

Bright Pattern has formed a partnership with OmniSphere360 to deliver AI-powered omnichannel customer engagement solutions. This collaboration aims to integrate Bright Patterns cloud-based contact center platform with OmniSphere360s expertise, enabling businesses to enhance customer experiences across digital and voice channels using advanced artificial intelligence.

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Partnership 12/05/2025

Bright Pattern and ECS Telecom Co., Ltd. Announce Their Partnership -

Bright Pattern and ECS Telecom Co., Ltd. have formed a partnership to deliver omnichannel contact center solutions. This collaboration aims to expand Bright Pattern's reach in the APAC region, combining advanced cloud call center software with ECS Telecom's local expertise. The partnership targets industries such as telecommunications, financial services, healthcare, and retail, offering integrated platforms for customer engagement and workforce management.

Read more →

Bright Pattern Profile

Company Name

Bright Pattern

Company Website

https://www.brightpattern.com/

Year Founded

2010

HQ Location

1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Employees

11-50

Social

Financials

SERIES A