Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Talkdesk
Brand: Talkdesk
Rating: 4.46 (10205 reviews)

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(10205)

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

AI Powered

App Partner

Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

Contact List Management
Engagement Management
Social Media Management
Workflow Management
Coaching
Customer Feedback Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

Increase Sales & Revenue
Improve Efficiency
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Improve ROI
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Grow Market Share
Manage Risk
Improve Brand Engagement
Establish Thought Leadership
Increase Customer Life Time Value
Improve Consistency
Shorten Ramp Up Time
Improve Visibility
Improve Stakeholder Relations

See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team." - Jeff James

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

Computer Software
Information Technology and Services
Financial Services

Popular in

Mid Market
Small Business
Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How does Talkdesk address your Sales Call Management Challenges?

Talkdesk provides call recording capabilities, which enable users to access and review past conversations for training, quality assurance, and customer support purposes. This feature allows for effective call management, particularly for remote teams. However, Talkdesk's search functionality for specific calls could be improved by offering additional filter options and enhanced search capabilities.

"...Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings...." Peer review by Michael Zurat, Director, Engagement Solutions, CognoSante

Read Reviews

How does Talkdesk address your Helpdesk Management Challenges?

Talkdesk is a call center management solution that simplifies call volume organization and tracking of call center metrics. The software assists with measuring call center output and provides call history for quality assurance and staff coaching. It has limited capabilities in ticketing system sophistication.

"...We are looking to find a call-center software to better help us route our calls and track metrics for training...." Peer review by Nic G, Support Team Manager, Steeped Tea Inc.

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What Are the key features of Talkdesk for Communication Management?

Talkdesk provides robust call management features, including call tracking, recording, and real-time monitoring. The platform enables teams to analyze call data, generate reports, and enhance training through call recordings. However, the platform's email integration may be unreliable, leading to missing customer communications.

"...We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful...." Peer review by Becky Jewell L, Implementation Project Manager, Internet

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What makes Talkdesk ideal for Contact List Management?

Talkdesk facilitates customer contact through phone calls, providing a reliable platform for reaching clients. The system allows for effective call tracking, enabling efficient management of customer interactions. Talkdesk lacks the ability to automatically link recorded messages with client contact information.

"...It's our main tool and is used to contact our customers and provide assistance on their cases and resolving their issues in real-time...." Peer review by Jason Figueroa, Agent, Everise

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What benefits does Talkdesk offer for Engagement Management?

Talkdesk Engagement Management empowers organizations to enhance customer interactions through streamlined processes, centralized communication, and improved agent productivity. The platform offers features that facilitate customer engagement by providing intuitive interfaces and various tools to optimize communication workflows. Limitations exist, however, in transferring calls and managing follow-up work.

"...I love that I am able to interact with customers so easily and stress free...." Peer review by Tesha L, Customer service agent - TESHA LETHERBARROW

Read Reviews

59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Greg Zalecki Director Of Sales Sema4	As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Susana D’elia Lago Technical Support Services Director Elisa Videra	When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago

CUSTOMERS	TESTIMONIALS
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Greg Zalecki Director Of Sales Sema4	As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Susana D’elia Lago Technical Support Services Director Elisa Videra	When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Xenial Hospitality	Hospitality	Case Study Xenial Xenial Increases First Call Resolution by 17x with Talkdesk Read More
Zumiez Retail	Retail	Case Study Zumiez Learn how Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience Read More
Acxiom Information Services	Information Services	Case Study Acxiom Discover how Acxiom achieves customer excellence by utilizing Talkdesk Read More

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

More Talkdesk Alternatives...

Talkdesk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

Talkdesk Integrations

Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.42/5 ★

Read Reviews (939)

Data Import

4.11/5 ★

Read Reviews (1705)

Few API Integrations for Talkdesk

Yesware

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Upwork

4.2 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Xverify

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire

Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex tasks.

02/03/2025 - source

Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire

German airline Condor selects Talkdesk to enhance its customer experience by implementing Talkdesk CX Cloud and integrating with Salesforce for improved customer interactions.

23/02/2025 - source

Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products

Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to customer experience and innovation, outperforming key competitors.

20/02/2025 - source

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B

Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Failure Risk for Talkdesk ?

Talkdesk Overview

Use Cases

Business Priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Talkdesk Use Cases

How does Talkdesk address your Sales Call Management Challenges?

How does Talkdesk address your Helpdesk Management Challenges?

What Are the key features of Talkdesk for Communication Management?

What makes Talkdesk ideal for Contact List Management?

What benefits does Talkdesk offer for Engagement Management?

59+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Xenial

Case Study Zumiez

Case Study Acxiom

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

What is Talkdesk?

What is Talkdesk used for?

What are the top features of Talkdesk?

Who uses Talkdesk?

What are Talkdesk alternatives?

Where is Talkdesk located?

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

Talkdesk Features

Talkdesk Integrations

Avochato

DemandBlue

Klaus

Envoy visitors

Keap CRM

Yesware

Upwork

Xverify

Software Failure Risk Guidance

Talkdesk, Inc. News

Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire

Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire

Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products

Talkdesk, Inc. Profile

Get a personalised risk report for Talkdesk

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