Talkdesk Overview
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team." - Jeff James
Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
How does Talkdesk address your Sales Call Management Challenges?
How does Talkdesk address your Helpdesk Management Challenges?
What Are the key features of Talkdesk for Communication Management?
What makes Talkdesk ideal for Contact List Management?
What benefits does Talkdesk offer for Engagement Management?
59+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James |
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As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki |
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When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Jeff James Director Of Operations Simplebills |
My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James |
![]() Greg Zalecki Director Of Sales Sema4 |
As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki |
![]() Susana D’elia Lago Technical Support Services Director Elisa Videra |
When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
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Hospitality
|
Hospitality |
Case Study XenialRead More |
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Retail
|
Retail |
Case Study ZumiezRead More |
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Information Services
|
Information Services |
Case Study AcxiomRead More |
Video
Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (105) |
Analytics | Read Reviews (243) |
Custom Reports | Read Reviews (1266) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (105) |
Analytics | Read Reviews (243) |
Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire
Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex tasks.
Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire
German airline Condor selects Talkdesk to enhance its customer experience by implementing Talkdesk CX Cloud and integrating with Salesforce for improved customer interactions.
Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products
Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to customer experience and innovation, outperforming key competitors.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B