Talkdesk Overview

Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Social Media Management
  • Workflow Management
  • Coaching
  • Customer Feedback Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Grow Market Share
  • Manage Risk
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Improve Consistency
  • Shorten Ramp Up Time
  • Improve Visibility
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure." - Wijnanda Benneker

Talkdesk, VICIdial, DialMyCalls, Text-Em-All, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Popular Business Setting

for Talkdesk

Top Industries

  • Computer Software
  • Information Technology and Services
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Talkdesk Customer wins, Customer success stories, Case studies

How efficiently Does Talkdesk manage your Sales Call Management?

How does Talkdesk address your Helpdesk Management Challenges?

What solutions does Talkdesk provide for Communication Management?

What Are the key features of Talkdesk for Contact List Management?

How does Talkdesk address your Engagement Management Challenges?

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Wijnanda Benneker

Project Manager

Canon Europe
We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure. Testimonial By Wijnanda Benneker
Talkdesk testimonial

Susana D’elia Lago

Technical Support Services Director

Elisa Videra
When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago
Talkdesk testimonial

Steven Barbarich

It Manager

Powerdms
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich
CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Wijnanda Benneker

Project Manager

Canon Europe
We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure. Testimonial By Wijnanda Benneker
Talkdesk testimonial

Susana D’elia Lago

Technical Support Services Director

Elisa Videra
When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago
Talkdesk testimonial

Steven Barbarich

It Manager

Powerdms
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich
 

Johns Hopkins Health System selects Talkdesk for contact center enhancement - KRON4

Johns Hopkins Health System has chosen Talkdesk's Healthcare Experience Cloud to enhance its contact center operations. This deployment will utilize AI-powered self-service, intelligent routing, and ...integration with Epic's EHR system to improve service delivery and patient communications. The initiative is part of a broader technology upgrade to modernize customer interactions and operational efficiency.

Read on →
 

Talkdesk Powers Johns Hopkins with AI to Transform Contact Center ...

Johns Hopkins Health System has chosen Talkdesk Healthcare Experience Cloud to upgrade its contact center operations. This initiative aims to enhance patient engagement through AI-powered self-servic...e, intelligent routing, and omnichannel capabilities. The integration with Epic's EHR system will streamline workflows, improving service delivery and operational efficiency.

Read on →
 

Talkdesk selected by Cegeka to modernize customer experience - TradingView

Cegeka, a global IT solutions provider, has chosen Talkdesk to modernize its customer experience operations. Cegeka will deploy the Talkdesk CX Cloud platform, leveraging omnichannel features, AI-pow...ered tools, live chat, voice bots, and advanced analytics to enhance customer engagement and streamline support across channels.

Read on →

Alarm.com - Retail & Consumer Goods - retail & consumer goods

Talkdesk helped Alarm.com improve their customer service. Alarm.com increased their CSAT response rate from 5% to 20% in a few months. They reduced occupancy and handle time. They also lowered the nu...mber of support cases. Alarm.com gained better visibility into their contact center operations.

Read on →

Zion Call Management - Consumer Services - Consumer Services

Talkdesk Digital Engagement helped Zion Call Management cut average speed to answer by 75%. Zion used AI-powered call grading and automated chat routing to boost efficiency. The company saved thousan...ds of agent hours with automation. Talkdesk Interaction & Quality Analytics expanded quality management. Zion delivers fast, location-specific support for self-storage clients. AI flagged calls for review, improving service quality.

Read on →

TowneBank - Financial Services - Financial Services

Talkdesk Financial Services Experience Cloud helped TowneBank unify support for loans, cards, and online banking. The bank used AI-powered tools like Talkdesk Copilot and Interaction & Quality Analyt...ics to streamline service. Agents now get real-time insights and automated summaries. This led to faster service and higher member satisfaction. TowneBank kept its personal touch while improving efficiency.

Read on →

Talkdesk Autopilot for banking

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Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

VICIdial, DialMyCalls, Text-Em-All and Vocalcom are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.
lightning

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)

Software Failure Risk Guidance

?

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Product

Talkdesk clears regulatory path for German enterprises with BSI C5 certification - Press Releases

Talkdesk has achieved the BSI C5 certification, enhancing its cloud security credentials for German enterprises in regulated sectors like finance, insurance, and healthcare. This certification, mandated by Germany's Federal Office for Information Security, verifies Talkdesk's compliance with stringent data protection and security standards, facilitating the modernization of customer service operations in Germany.

Read more →
Product

Talkdesk offers new capabilities to manage AI and human agents as one ...

Talkdesk introduces new features to integrate AI and human agents, enhancing customer experience management. The update aims to streamline operations and improve efficiency in contact centers by unifying AI-driven tools with human oversight.

Read more →
Product

Talkdesk offers new capabilities to manage AI and human agents as one ...

Talkdesk introduces new features to seamlessly integrate AI and human agents within its contact center software, enhancing customer experience automation and operational efficiency.

Read more →
Product

Talkdesk Launches Tools for AI and Human Teams

Talkdesk has introduced new tools aimed at managing hybrid teams of human and AI agents. These include the CXA Operations Center and enhancements to Interaction and Quality Analytics. The tools provide a unified framework for AI agent management, offering features like AI Agent Observability and AI Agent Evaluation to ensure reliable performance. These innovations help organizations optimize customer experience by integrating AI-driven automation with human expertise.

Read more →

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES B