Talkdesk Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the u...se of the tool itself is really great for agents and for managers." - Brendan James
Talkdesk, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
How does Talkdesk facilitate Sales Call Management?
What Are the key features of Talkdesk for Helpdesk Management?
How does Talkdesk address your Communication Management Challenges?
How does Talkdesk address your Contact List Management Challenges?
What benefits does Talkdesk offer for Engagement Management?
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the use of the tool itself is really great for agents a...nd for managers. |
|
We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri |
|
The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brendan James Director Of Customer Service Omio |
Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the use of the tool itself is really great for agents a...nd for managers. |
|
Daniel Capoferri Senior Manager, Is Solutions Delivery Tucows |
We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri |
|
Gaven Singh Director Of Technology Gridworks Ic |
The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh |
Case Studies
CASE STUDY Bergman Clinics
CASE STUDY Ninefold
CASE STUDY Municipal Credit Union (MCU)
CASE STUDY Serta Simmons Bedding
CASE STUDY Mochi Health
CASE STUDY Republic National Distributing Company (RNDC)
Video
Talkdesk Autopilot for banking
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service, marking its fifth consecutive year in this position. This recognition is attributed to Talkdesk's commitment to AI-powered omnichannel service and recent enhancements to its CX Cloud and Industry Experience Cloud platforms. The company's Customer Experience Automation platform, launched in June 2025, replaces fragmented workflows with intelligent AI agents, improving service delivery across various industries.
Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement - Yahoo Finance
Talkdesk has expanded its app partnership with HubSpot, enhancing their integration to provide a unified AI-powered customer engagement platform. This collaboration allows sales and service teams to access a seamless workspace within HubSpot, improving productivity and customer interactions through AI-driven automation and insights.
Talkdesk named to Forbes Cloud 100 for seventh consecutive year
Talkdesk has been named to the Forbes Cloud 100 list for the seventh consecutive year, recognizing its leadership in customer experience automation. This accolade highlights Talkdesk's innovation in using AI to enhance customer service, emphasizing its role in transforming customer journeys through autonomous AI agents.
Talkdesk and Epic Integrate to Automate Patient Outreach with AI
Talkdesk has integrated its Talkdesk Advanced Dialer with Epic through the Epic Workshop program, automating patient outreach for healthcare organizations. This integration connects Epic workqueues and Cheers outreach campaigns to Talkdesk's AI-powered contact center, enabling automated communication via digital channels and phone calls. It streamlines workflows, reduces manual tasks, and enhances patient engagement and satisfaction.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
