Talkdesk Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk." - Brandon Turner
Talkdesk, XCALLY, VICIdial, DialMyCalls, Call-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
How can Talkdesk optimize your Sales Call Management Workflow?
How does Talkdesk facilitate Helpdesk Management?
How does Talkdesk facilitate Communication Management?
How can Talkdesk enhance your Contact List Management process?
How can Talkdesk optimize your Engagement Management Workflow?
59+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk. Testimonial By Brandon Turner |
|
Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata |
|
Having all of those analytics really helped us take off the ground and become better at serving our customers. Testimonial By Vanessa Avila |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brandon Turner Senior Manager Of It Operations Acxiom |
This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk. Testimonial By Brandon Turner |
|
Aaron Bata Head Of Customer Experience Tuft & Needle |
Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata |
|
Vanessa Avila Technical Services Manager Taulia |
Having all of those analytics really helped us take off the ground and become better at serving our customers. Testimonial By Vanessa Avila |
Case Studies
Case Study Tucows
Case Study Xenial
Case Study Tuft & Needle
Case Study SimpleBills
Case Study Zumiez
Case Study Taulia
Video
Talkdesk Autopilot for banking
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk selected by Cegeka to modernize customer experience
Cegeka, a global IT solutions provider, has chosen Talkdesks AI-powered cloud contact center platform to modernize its customer experience. The deployment will enable Cegeka to deliver consistent, high-quality support and improve customer engagement across multiple channels, leveraging Talkdesks omnichannel capabilities and advanced AI tools.
Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition
Talkdesk has achieved full FedRAMP authorization for its CX Cloud Government Edition, enabling U.S. federal agencies to securely deploy its AI-powered cloud contact center platform. This certification demonstrates compliance with strict federal security standards, expanding Talkdesks reach in the public sector and supporting government digital transformation initiatives.
Talkdesk revolutionizes the way utilities companies deliver - GlobeNewswire
Talkdesk has launched the Utilities Experience Cloud, an AI-powered customer experience platform designed for utility providers. The solution enables utilities to deliver fast, proactive, and personalized omnichannel support. By integrating industry-trained AI and intelligent automation, the platform streamlines customer interactions for common and complex issues, improving service during outages and billing inquiries.
Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and ...
Talkdesk extends sales and service beyond regular business hours to enhance customer and agent satisfaction.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
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