Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Social Media Management
  • Workflow Management
  • Coaching
  • Customer Feedback Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Grow Market Share
  • Manage Risk
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Improve Consistency
  • Shorten Ramp Up Time
  • Improve Visibility
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team." - Jeff James

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

  • Computer Software
  • Information Technology and Services
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How does Talkdesk address your Sales Call Management Challenges?

How does Talkdesk address your Helpdesk Management Challenges?

What Are the key features of Talkdesk for Communication Management?

What makes Talkdesk ideal for Contact List Management?

What benefits does Talkdesk offer for Engagement Management?

59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Jeff James

Director Of Operations

Simplebills

My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Talkdesk testimonial

Greg Zalecki

Director Of Sales

Sema4

As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Talkdesk testimonial

Susana D’elia Lago

Technical Support Services Director

Elisa Videra

When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago
CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Jeff James

Director Of Operations

Simplebills

My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Talkdesk testimonial

Greg Zalecki

Director Of Sales

Sema4

As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Talkdesk testimonial

Susana D’elia Lago

Technical Support Services Director

Elisa Videra

When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago

Case Studies

COMPANY INDUSTRY CASE STUDIES
Talkdesk case study
Hospitality
Hospitality
Case Study Xenial

Xenial Increases First Call Resolution by 17x with Talkdesk

Read More
Talkdesk case study
Retail
Retail
Case Study Zumiez

Learn how Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience

Read More
Talkdesk case study
Information Services
Information Services
Case Study Acxiom

Discover how Acxiom achieves customer excellence by utilizing Talkdesk

Read More

Video

Talkdesk Autopilot for banking

Video Thumbnail

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.
lightning

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5

Read Reviews (105)
Analytics

4.70/5

Read Reviews (243)
Custom Reports

3.77/5

Read Reviews (1266)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5

Read Reviews (105)
Analytics

4.70/5

Read Reviews (243)
Custom Reports

3.77/5

Read Reviews (1266)

Software Failure Risk Guidance

?

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire

Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex tasks.

02/03/2025 - source

Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire

German airline Condor selects Talkdesk to enhance its customer experience by implementing Talkdesk CX Cloud and integrating with Salesforce for improved customer interactions.

23/02/2025 - source

Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products

Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to customer experience and innovation, outperforming key competitors.

20/02/2025 - source

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B