Talkdesk Overview
This is a summary of the comprehensive capabilities and benefits of Talkdesk based on over 10205 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Talkdesk is right for your needs? Our Cuspera AI engine can evaluate how Talkdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Talkdesk supports business activities such as:
- Sales Call Management
- Helpdesk Management
- Communication Management
- Contact List Management
- Engagement Management
Talkdesk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Efficiency, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Talkdesk's capabilities include Recording, Dashboard, Personalization, etc.
Talkdesk was founded in 2011. Computer Software Vertical is its biggest customer base.
Reviews
"What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. " - Jason Whitman
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Talkdesk.
Use Cases
Peers recommend Sales Call Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Talkdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.73/5 ★ |
"...All the calls are recorded and you can pull out any reports you might need for inbound or outbound calls...." Peer review by Jolene S., Account Manager , Food & Beverages |
| call recording |
4.78/5 ★ |
"...The ability to record calls and go back to listen to them is great...." Peer review by Esteban C., Marketing and Advertising |
| call transcription |
4.89/5 ★ |
"...The ease of being able to transcribe call details and integrate with Kustomer Resource Management app...." Peer review by Brynnen C, Customer Care Team |
| call analytics |
4.06/5 ★ |
"...Reporting/analysis of calls - easily digestible/simple to view...." Peer review by Darcey Pollard, Conversion Team Leader, New Wave Capital Ltd |
| call searching |
2.01/5 ★ |
"...It makes my job so much easier to make calls and go back to look for calls and search for them. ...." Peer review by Semra M., Sales , Food & Beverages |
| call scoring |
4.34/5 ★ |
"...As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance. ...." Peer review by India S., Customer Operations , Financial Services |
| meeting management |
4.26/5 ★ |
"...Even better, schedule a meeting to reserve a time that works for you...." Meet Textline at Opentalk18 |
| Helpdesk Management with Phone Calls |
4.69/5 ★ |
"...This helps us take calls and even transfer calls to one another seamlessly...." Peer review by Alexander A., Internet |
| Communication Management with Phone Calls |
4.93/5 ★ |
"...The way to transfer calls and monitor them is very easy, also the reports are precise and good...." Peer review by Rodrigo S, iZettle Pro Executive |
| tracking & monitoring communications |
4.96/5 ★ |
"...It is a powerful tool that helps to manage and track calls and sales in a user-friendly way...." Peer review by Advisor in Customer Service |
| sending & publishing communications |
4.10/5 ★ |
"...If a call is missed, the application sends an email with call data, transcription, and voicemail recording...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.73/5 ★ |
"...All the calls are recorded and you can pull out any reports you might need for inbound or outbound calls...." Peer review by Jolene S., Account Manager , Food & Beverages |
|
| call recording |
4.73/5 ★ |
| call transcription |
4.73/5 ★ |
| call analytics |
4.73/5 ★ |
| call searching |
4.73/5 ★ |
| call scoring |
4.73/5 ★ |
| meeting management |
4.73/5 ★ |
| Helpdesk Management with Phone Calls |
4.69/5 ★ |
"...This helps us take calls and even transfer calls to one another seamlessly...." Peer review by Alexander A., Internet |
|
| Communication Management with Phone Calls |
4.93/5 ★ |
"...The way to transfer calls and monitor them is very easy, also the reports are precise and good...." Peer review by Rodrigo S, iZettle Pro Executive |
|
| tracking & monitoring communications |
4.93/5 ★ |
| sending & publishing communications |
4.93/5 ★ |
59+ more Business Use Cases
Our AI advisor, Wyz, harnessed 10205 insights from peers and experts to help you assess how these Talkdesk use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman |
|
With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle. Testimonial By Megan Miles |
|
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jason Whitman Vp Of Customer Success Justworks |
What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman |
|
Megan Miles Customer Service Manager Zumiez |
With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle. Testimonial By Megan Miles |
|
Steven Barbarich It Manager Powerdms |
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PaySimpleRead More |
|
|
Case Study ZumiezRead More |
|
Case Study GridWorks ICRead More |
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Talkdesk to Acquire customers and Enhance customer relationships
Talkdesk Alternatives
Peer and Expert Opinion on Features
for Talkdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (640) |
| Dashboard | Read Reviews (159) |
| Personalization | Read Reviews (147) |
| Ticketing | Read Reviews (115) |
| Widgets | Read Reviews (99) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (640) |
| Dashboard | Read Reviews (159) |
| Personalization | Read Reviews (147) |
| Ticketing | Read Reviews (115) |
| Widgets | Read Reviews (99) |
IT and Other Capabilities
for Talkdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (939) |
| Data Import | Read Reviews (1705) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (939) |
| Data Import | Read Reviews (1705) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (108) |
| Phone Support | Read Reviews (431) |
| Email Support | Read Reviews (92) |
| 24/7 Support | Read Reviews (1531) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (108) |
| Phone Support | Read Reviews (431) |
| Email Support | Read Reviews (92) |
| 24/7 Support | Read Reviews (1531) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Vendor Profile Details
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
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