Product and Vendor News
Customer stories
Product Business Settings
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services industries and is widely used by Mid Market, Small Business, and Enterprise.
Integrations
Talkdesk Product Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
How satisfied the customers are with Talkdesk use-cases
Reviews
"The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come." - Kyle Kizer
"By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been re...ally great - helping us to increase our contact rates there by 30% to 45%." - Morgan Eberoni
Talkdesk Customer Insights, Testimonials and Case Studies
Why is Talkdesk the best choice for Sales Call Management?
What benefits does Talkdesk offer for Helpdesk Management?
How efficiently Does Talkdesk manage your Communication Management?
How can Talkdesk enhance your Contact List Management process?
Why is Talkdesk the best choice for Engagement Management?
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
|
By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. |
|
The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kyle Kizer Manager Of Customer Service Operations Root Insurance |
The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
|
Morgan Eberoni Vp Of Operations Europe EF English Live |
By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. |
|
Gaven Singh Director Of Technology Gridworks Ic |
The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh |
Talkdesk Autopilot for banking
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
