Talkdesk Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our number one goal is to make sure every customer is receiving an amazing experience." - Aaron Bata
Talkdesk, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
What Are the key features of Talkdesk for Sales Call Management?
Why is Talkdesk the best choice for Helpdesk Management?
How does Talkdesk address your Communication Management Challenges?
What Are the key features of Talkdesk for Contact List Management?
How does Talkdesk facilitate Engagement Management?
59+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata |
|
The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
|
With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle. Testimonial By Megan Miles |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aaron Bata Head Of Customer Experience Tuft & Needle |
Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata |
|
Kyle Kizer Manager Of Customer Service Operations Root Insurance |
The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
|
Megan Miles Customer Service Manager Zumiez |
With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle. Testimonial By Megan Miles |
Case Studies
CASE STUDY Barco
CASE STUDY Mochi Health
CASE STUDY Republic National Distributing Company (RNDC)
CASE STUDY Serta Simmons Bedding
CASE STUDY Fortem
CASE STUDY Municipal Credit Union (MCU)
Video
Talkdesk Autopilot for banking
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk introduces new multi-storefront capability for retailers - Yahoo Finance
Talkdesk has launched the Multi-Store Commerce Integration, a new feature within its Retail Experience Cloud, allowing retailers to manage customer service across multiple storefronts, including Shopify, BigCommerce, and Salesforce Commerce Cloud, from a single platform. This integration enhances customer experience by streamlining agent workflows and providing consistent support, while also simplifying deployment and scalability for retailers.
Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance
Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with data residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud - IT Business Net
Talkdesk has launched its UK Regional Cloud, expanding its global network to support data residency and privacy compliance for UK customers. This deployment enhances voice quality and customer experience by hosting the platform closer to users. The initiative is part of Talkdesk's strategy to provide secure, high-performing cloud solutions globally, particularly benefiting regulated industries like banking and healthcare.
Talkdesk Travel and Hospitality Experience Clouds enable first-class, personalized service across the entire guest journey, increasing customer satisfaction and loyalty - TradingView
Talkdesk has launched Travel Experience Cloud and Hospitality Experience Cloud, two AI-powered customer experience platforms tailored for the travel and hospitality sectors. These solutions offer digital-first, agentless support, low-code tools, and pre-built integrations with industry systems, enabling providers to streamline operations, enhance guest satisfaction, and build loyalty through personalized, seamless service.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
