Upwork Overview

Upwork connects freelancers with clients for various projects. The platform facilitates remote work opportunities globally.

Use Cases

Customers recommend Proposal & Quote Management, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Upwork.

Other use cases:

  • Generation Of New Leads
  • Contact List Management
  • Collaboration
  • Digital Marketing
  • Sending & Publishing Communications
  • Identify Skill Gaps
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upwork.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Upwork Use-Cases and Business Priorities: Customer Satisfaction Data

Upwork works with different mediums / channels such as Website.

Upwork's features include Personalization, Gamification, Recording, etc. and Upwork support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Upwork analytics capabilities include Custom Reports, and Analytics.

Reviews

"...After only two years working on the site, I now hardly ever send out "Connects" for proposals, and apply only for those who invited me to interview for them...." Peer review by Adriana R, Professional Soccer Player and Writer, Sports

Upwork, Topic, Crowdriff Platform, XMPie, Sniply, etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upwork

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Upwork is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Upwork Customer wins, Customer success stories, Case studies

What makes Upwork ideal for Proposal & Quote Management?

What makes Upwork ideal for Helpdesk Management?

What benefits does Upwork offer for Generation Of New Leads?

What benefits does Upwork offer for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Upwork solved their Content Marketing needs. Cuspera uses 559 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

How To Land Jobs on Upwork

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Frequently Asked Questions(FAQ)

for Upwork

What is Upwork used for?

Upwork is a Content Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Proposal & Quote Management, Contract Management and Helpdesk Management .

What are the top features of Upwork?

Personalization, Gamification and Recording are some of the top features of Upwork.

Who uses Upwork?

Upwork is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Upwork alternatives?

Topic, Crowdriff Platform, XMPie and Sniply are popular alternatives for Upwork.

Where is Upwork located?

Upwork is headquartered at 475 Brannan St., Suite 430, San Francisco, CA 94107.
lightning

Peers used Upwork for proposal & quote management and contract management

Upwork Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Upwork

Overall Risk Meter

Low Medium High

Top Failure Risks for Upwork

Upwork Inc. News

Financial

Upwork ( UPWK ) Q3 2025 Earnings Call Transcript

Upwork reported a significant Q3 2025, marking a return to growth with $201.7 million in revenue and a 2% year-over-year increase in Gross Services Volume (GSV). Key drivers included AI-related projects, with GSV from AI work up 52% year-over-year, and the launch of the Lifted subsidiary for enterprise clients. The company also saw a 36% increase in active clients using its Business Plus product. Upwork raised its full-year revenue guidance to $782-$787 million, reflecting strong marketplace engagement and strategic investments in AI and enterprise solutions.

Product

Upwork (UPWK) Is Up 5.4% After UBS Upgrade and AI Recruiter LaunchHas the Bull ...

Upwork launched Uma Recruiter, an AI-driven hiring tool, as part of its Business Plus offering, aiming to match clients with freelancers in under six hours. This launch coincides with UBS upgrading Upwork's rating to Buy, citing increased demand for AI expertise and potential business momentum. The introduction of Uma Recruiter is expected to drive new business activity through technological differentiation.

Financial

Upwork to Report Third Quarter Financial Results on November 3, 2025 | INN

Upwork will announce its third-quarter financial results for 2025 on November 3, after market close. A Q&A conference call will follow, with a live webcast available on Upwork's Investor Relations website.

Partnership

Upwork Partners with Wise Platform to Enhance International Payment ...

Upwork and Wise Platform have partnered to enhance Upwork's international payment infrastructure, enabling faster and more efficient transfers for freelancers in select regions. This integration allows freelancers to benefit from Wise's payment network, supporting rapid cross-border transactions to South American, APAC, and European currencies. The collaboration aims to improve payment capabilities for Upwork's global freelance workforce.

Upwork Inc. Profile

Company Name

Upwork Inc.

Company Website

https://www.upwork.com/

HQ Location

475 Brannan St., Suite 430, San Francisco, CA 94107

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