UserVoice Overview
This is a summary of the comprehensive capabilities and benefits of UserVoice based on over 1918 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UserVoice, Canny, Alchemer Enterprise Feedback Management Platform, SmartSurvey, GetFeedback, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UserVoice is right for your needs? Our Cuspera AI engine can evaluate how UserVoice fits your specific business needs, industry, and context. Get your personalized assessment report today.
UserVoice supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Products & Pricelist Management
- Communication Management
- Knowledge Management
UserVoice can help you with many business goals, such as Improve Customer Satisfaction, Enter New Markets Internationally Or Locally, Acquire Customers, Improve Employee Experience, Scale Best Practices, etc. As a solution, UserVoice's capabilities include Ticketing, Embedded Survey Forms, Widgets, etc.
UserVoice Computer Software Vertical is its biggest customer base.
Reviews
"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. " - Mark Silvey
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UserVoice solved their Customer Feedback Management needs. Cuspera uses 1918 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using UserVoice.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Products & Pricelist Management , as the business use cases that they have been most satisfied while using UserVoice.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.94/5 ★ |
"...If you have any feedback or suggestions for these or other APIs, please let us know via the UserVoice forum. ..." Attaching large files to Outlook messages in Microsoft Graph (preview) |
| measuring net promoter score |
4.53/5 ★ |
"...Easily measure customer satisfaction with an NPS survey in-app. ..." Feedback Manager |
| Measuring CSAT |
4.84/5 ★ |
"...We implemented the custom user traits, Satisfaction widget and the Contact widget fairly easily inside our application and these features keep us informed on customer support interactions...." Peer review by Lorelei Curt, Computer Software |
| Engaging Conversational Surveys |
4.72/5 ★ |
"...User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas...." Peer review by Oren Shatken, Product Manager, Angie's List |
| engaging and following up |
4.72/5 ★ |
"...You can also engage with us here on Tech Community by leaving a comment below...." Export workflows designed in Visio to Flow to quickly automate business processes |
| Products & Pricelist Management |
4.93/5 ★ |
"...I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.94/5 ★ |
"...If you have any feedback or suggestions for these or other APIs, please let us know via the UserVoice forum. ..." Attaching large files to Outlook messages in Microsoft Graph (preview) |
|
| measuring net promoter score |
4.94/5 ★ |
| Measuring CSAT |
4.94/5 ★ |
| Engaging Conversational Surveys |
4.72/5 ★ |
"...User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas...." Peer review by Oren Shatken, Product Manager, Angie's List |
|
| engaging and following up |
4.72/5 ★ |
| Products & Pricelist Management |
4.93/5 ★ |
"...I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions...." Peer review by Administrator |
|
41+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1918 insights from peers and experts to help you assess how these UserVoice use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey |
|
Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell |
|
We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark Silvey Engineering Manager Microsoft |
The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey |
|
Mark Powell Product Development Manager muddyboots |
Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell |
|
Brandon Terry Vice President of Product Procore |
We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SharegateRead More |
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Case Study bufferRead More |
|
Case Study muddy bootsRead More |
Frequently Asked Questions(FAQ)
for UserVoice
What is UserVoice?
What is UserVoice used for?
What are the top features of UserVoice?
Who uses UserVoice?
What are UserVoice alternatives?
Where is UserVoice located?
Popular Business Setting
for UserVoice
Top Industries
- Computer Software
- Internet
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used UserVoice to Improve customer satisfaction and Enter new markets internationally or locally
UserVoice Alternatives
Peer and Expert Opinion on Features
for UserVoice
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (77) |
| Embedded survey forms | Read Reviews (38) |
| Widgets | Read Reviews (31) |
| Dashboard | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (77) |
| Embedded survey forms | Read Reviews (38) |
| Widgets | Read Reviews (31) |
| Dashboard | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (20) |
IT and Other Capabilities
for UserVoice
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (156) |
| Data Export | Read Reviews (76) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (156) |
| Data Export | Read Reviews (76) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (331) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (331) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (258) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (258) |
Software Failure Risk Guidance
?for UserVoice
Overall Risk Meter
Top Failure Risks for UserVoice
Vendor Profile Details
Company Name
UserVoice
Company Website
https://www.uservoice.com/HQ Location
234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, US
Employees
11-50
Social
Financials
SERIES A
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