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UserVoice: Use-Cases, Insights and Reviews | 2025 Cuspera

4.3 5

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(1918)

Feedback Management Tool to understand what the customers want

UserVoice Overview

UserVoice addresses the challenge of managing customer feedback by offering a centralized platform for collecting and analyzing user insights. This tool helps businesses prioritize feature development based on real customer needs, ensuring that product roadmaps align with user expectations. By capturing feedback in one place, UserVoice creates a single source of truth, which is crucial for making informed decisions. The platform's customizable roadmaps facilitate strategic planning, allowing companies to innovate effectively. In an era where customer satisfaction drives success, UserVoice's integration capabilities ensure seamless data flow across systems, enhancing the feedback loop and supporting continuous improvement.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using UserVoice.

Other use cases:

Communication Management
Knowledge Management
International Marketing
Helpdesk Management
Training & Onboarding
Automated Workflows
Collaboration

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using UserVoice.

Other priorities:

Acquire Customers
Improve Employee Experience
Scale Best Practices
Improve Visibility
Improve ROI
Improve Product Experience
Improve Efficiency
Improve Digital And Social Presence

See all business priorities See less business priorities

UserVoice Use-Cases and Business Priorities: Customer Satisfaction Data

UserVoice's features include Ticketing, Embedded Survey Forms, Widgets, etc. and UserVoice support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also UserVoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources." - Mark Powell

UserVoice, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

Popular Business Setting

for UserVoice

Top Industries

Computer Software
Internet
Marketing and Advertising

Popular in

Mid Market
Small Business
Enterprise

UserVoice is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on UserVoice Use Cases

How efficiently Does UserVoice manage your Collecting Feedback?

UserVoice is a software application that collects, analyzes, and manages customer and employee feedback. It allows businesses to gather product suggestions and prioritize feature requests, making data-driven product decisions. The software does not provide functionality for creating targeted messages or quick surveys.

"...You can t expect all your customers to spend the necessary time and effort to complete a lengthy customer survey or interview...." Customer Feedback for SaaS Products

How does UserVoice address your Engaging Conversational Surveys Challenges?

UserVoice provides a platform for gathering and managing customer feedback, allowing businesses to engage with users through interactive surveys and idea boards. These features foster user engagement and provide valuable insights for strategic product decisions. UserVoice lacks real-time follow-up capabilities, limiting its ability to fully replace other customer engagement tools.

"...The combination can underpin productive user engagement exercises, such as Sprints ...." Digital Service Design From User Stories through Digital Storytelling

How can UserVoice optimize your Products & Pricelist Management Workflow?

UserVoice is a feedback management solution that helps product managers prioritize feature requests by gathering and organizing customer feedback. The platform enables product teams to make data-driven product decisions. It has limitations in that it does not expect too much from product management tools.

"...Mark Kashman, senior product manager for the SharePoint team View article......" Top 10 most important powers of your SharePoint team sites in #Office 365

How can UserVoice enhance your Communication Management process?

UserVoice facilitates communication between teams and stakeholders, enabling collaboration and feedback collection. It provides a platform for sharing ideas, receiving support, and tracking progress. The system's limitations include the lack of private messaging capabilities.

"...Meet Lara Cavezza and Olga V. Perfilieva was originally published in Thinking Design by Adobe on Medium, where people are continuing the conversation by highlighting and responding to this story...." Ladies That UX Boston: Meet Lara Cavezza and Olga V. Perfilieva

What benefits does UserVoice offer for Knowledge Management?

41+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserVoice solved their Customer Feedback Management needs. Cuspera uses 1918 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mark Powell Product Development Manager muddyboots	Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell
Brandon Terry Vice President of Product Procore	We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry
Mark Silvey Engineering Manager Microsoft	The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey

CUSTOMERS	TESTIMONIALS
Mark Powell Product Development Manager muddyboots	Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell
Brandon Terry Vice President of Product Procore	We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry
Mark Silvey Engineering Manager Microsoft	The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey

Case Studies

Information Technology and Services

CASE STUDY Sharegate

UserVoice helped Sharegate collect and organize product feedback from customers. Sharegate used UserVoice to bridge gaps between customer-facing teams and product teams. The Contributor Sidebar and i...ntegrations let staff capture feedback from emails, calls, and support tickets. This improved communication and made it easier to prioritize product ideas. Sharegate no longer loses good ideas in email chains or spreadsheets.

Read more →

Computer Software

CASE STUDY Microsoft Intune and System Center Configuration Manager

UserVoice helps Microsoft Intune and System Center Configuration Manager collect and prioritize product feedback. The teams use UserVoice to gather ideas from a large customer base in one place. Prog...ram managers use the platform to create reports with both qualitative and quantitative data. This helps leadership decide what features to build next. UserVoice makes it easier for the teams to focus on what customers want most.

Read more →

Computer Software

CASE STUDY Microsoft Visual Studio

UserVoice helped Microsoft Visual Studio collect and manage feedback from thousands of users. The TFS team used UserVoice to gather over 2,300 suggestions from more than 20,000 users. This feedback h...elped them make better product decisions and improve their roadmap. UserVoice also let them close the loop with users by providing updates on suggestions. The team created links between their backlog and UserVoice to track progress and keep users informed.

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Education

CASE STUDY FACTS Management Company

UserVoice helped FACTS Management Company improve how they collect and use customer feedback. The product team needed a better way to understand customer needs as their user base grew. UserVoice gave... them a single place to capture, organize, and analyze feedback. This made it easier to prioritize product changes and save time. The team collected almost 9,000 suggestions and now makes decisions based on real data, not just gut feeling.

Read more →

Information Technology and Services

CASE STUDY ClearPeople

UserVoice Validation helped ClearPeople improve user adoption by 20%. Before, they used slow interviews and spreadsheets to collect feedback. They had no public roadmap and only one-way communication.... With UserVoice Validation, they now test features quickly and get more user input. They save time, increase engagement, and make better product decisions. The team now uses a public roadmap and continuous research to guide Atlas, their digital workspace platform.

Read more →

Video

Introducing Custom Idea Fields by UserVoice

Video Thumbnail

Frequently Asked Questions(FAQ)

for UserVoice

What is UserVoice?

UserVoice is a Product Feedback Management Software that gives everything needed to gather, aggregate, analyze, and follow through on feedback from customers and internal teams. It is designed to help businesses collect and analyze feedback from customers and better customer satisfaction as well as drive strategic product decisions. It is helpful for customer-focused personnel such as support managers, customer service representatives, product managers, and founders.

It understands the customer what they want, empower internal teams to share product feedback, prioritize initiatives, make sense of customer feedback, see which requests are trending, filter by customer segment or product category, and estimate the ROI of customer requests to make prioritization even easier. It provides status updates, shares product roadmap, and engages directly with users to gather more context.

Some of its features include effortlessly collect user feedback, empower internal teams to share product feedback, foster a shared understanding of customer needs, and more.

What is UserVoice used for?

UserVoice is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Enter New Markets Internationally Or Locally by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of UserVoice?

Ticketing, Embedded survey forms and Widgets are some of the top features of UserVoice.

Who uses UserVoice?

UserVoice is used by Computer Software, Internet and Marketing And Advertising among other industries.

What are UserVoice alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for UserVoice.

Where is UserVoice located?

UserVoice is headquartered at 234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, US.

lightning

Peers used UserVoice for Collecting feedback and Engaging conversational surveys

UserVoice Competitors

More UserVoice Alternatives...

UserVoice Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.48/5 ★ Read Reviews (1)
Analytics	4.48/5 ★ Read Reviews (81)
Custom Reports	4.09/5 ★ Read Reviews (258)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.48/5 ★ Read Reviews (1)
Analytics	4.48/5 ★ Read Reviews (81)
Custom Reports	4.09/5 ★ Read Reviews (258)

UserVoice Integrations

UserVoice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.68/5 ★

Read Reviews (156)

Data Export

3.03/5 ★

Read Reviews (76)

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Software Failure Risk Guidance

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for UserVoice

Overall Risk Meter

Low Medium High

Top Failure Risks for UserVoice

UserVoice, Inc. Profile

Company Name

UserVoice, Inc.

Company Website

https://www.uservoice.com/

HQ Location

234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, US

Employees

11-50

Social

Financials

SERIES A