Overview: UserVoice and SmileBack as Customer Feedback Management Category solutions.

UserVoice and SmileBack offer valuable solutions within the Customer Feedback Management category, each catering to specific business needs. UserVoice emphasizes international market expansion and robust support for large enterprises across software industries, featuring strong analytics and customized reporting. SmileBack, however, shines in improving customer satisfaction with a keen focus on measuring CSAT, fitting seamlessly within the technology space. Both offer 24/7 vendor support, affirming their commitment to operational assistance. Each tool aligns differently with businesses, depending on strategic feedback collection and customer engagement objectives.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

UserVoice and SmileBack: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UserVoice supports activities like collecting feedback and engaging in conversational surveys, fitting well into workflows needing feedback facilitation and product management. read more →

SmileBack emphasizes collecting feedback and measuring CSAT, ideal for businesses focused on customer satisfaction metrics. read more →

Business Goals

UserVoice aids in improving customer satisfaction and entering new markets, aligning with businesses keen on international growth. read more →

SmileBack excels in boosting customer satisfaction, particularly suited for companies prioritizing this goal. read more →

Core Features

UserVoice presents strong analytics and ease of migration with custom reports, crucial for enterprises needing intricate data analysis. read more →

SmileBack offers essential analytics and strong integration with custom reports, beneficial for tech-oriented businesses. read more →

Vendor Support

UserVoice provides comprehensive 24/7 chat and email support, aligning with large organizations needing consistent support. read more →

SmileBack also ensures 24/7 support, catering to businesses seeking reliable vendor assistance. read more →

Segments and Industries

UserVoice is predominantly used by enterprises in computer software and internet sectors, reflecting its suitability for these industries. read more →

SmileBack primarily serves large enterprises, particularly in information technology and services. read more →

Operational Alignment

UserVoice integrates into enterprise workflows, supporting large-scale operations in software and marketing sectors. read more →

SmileBack is well-suited for tech industries, aligning with operational needs of IT and network security companies. read more →