GetFeedback Overview
This is a summary of the comprehensive capabilities and benefits of GetFeedback based on over 3621 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
GetFeedback, Nicereply, Survicate, Delighted platform, Alchemer Enterprise Feedback Management Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if GetFeedback is right for your needs? Our Cuspera AI engine can evaluate how GetFeedback fits your specific business needs, industry, and context. Get your personalized assessment report today.
GetFeedback supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Campaign Management
- Training & Onboarding
- Automated Workflows
GetFeedback can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve ROI, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, GetFeedback's capabilities include Embedded Survey Forms, Personalization, Dashboard, etc.
GetFeedback was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. " - Lauren Jenkins
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using GetFeedback.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using GetFeedback.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback |
4.78/5 ★ |
"...Using the same One-Touch emails that had delivered CSAT surveys, Corrina implemented a post-demo survey...." Case Study SpendHQ |
measuring net promoter score |
4.80/5 ★ |
"...Additionally, we can use the GetFeedback solution for NPS surveys...." Peer review by Mike R, Director of Marketing, Marketing and Advertising |
Measuring CSAT |
4.76/5 ★ |
"...We used GetFeedback to primarily generate NPS and CSAT scores for our existing merchants...." Peer review by Verified User, Director in Marketing, Internet |
Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...So, it was essential that we develop a scalable program for not just feedback collection, but analysis and follow-up...." Case Study Campaign Monitor |
engaging and following up |
4.97/5 ★ |
"...With the help of the right customer listening tools, like GetFeedback, Salesforce, and Pardot, you can optimize your CX campaign and stay connected with your base through a customer-centric engagement program...." Are You Tuning Out the Customer s Voice? |
Campaign Management with E-Mail |
4.37/5 ★ |
"...I have been able to valuable insight that helps us make better business decisions... and most of all I am able to incorporate the system fully with Campaign Monitor ... have not utilized the Salesforce plugin yet...." Peer review by Jason L., Wholesale |
campaign monitoring |
4.42/5 ★ |
"...For example, a Campaign Monitor customer replied to a survey and told us their email marketing messages weren t being delivered...." Case Study Campaign Monitor |
PEER EXPERIENCES | |
---|---|
Collecting Feedback |
4.78/5 ★ |
"...Using the same One-Touch emails that had delivered CSAT surveys, Corrina implemented a post-demo survey...." Case Study SpendHQ |
|
measuring net promoter score |
4.78/5 ★ |
Measuring CSAT |
4.78/5 ★ |
Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...So, it was essential that we develop a scalable program for not just feedback collection, but analysis and follow-up...." Case Study Campaign Monitor |
|
engaging and following up |
4.97/5 ★ |
Campaign Management with E-Mail |
4.37/5 ★ |
"...I have been able to valuable insight that helps us make better business decisions... and most of all I am able to incorporate the system fully with Campaign Monitor ... have not utilized the Salesforce plugin yet...." Peer review by Jason L., Wholesale |
|
campaign monitoring |
4.37/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3621 insights from peers and experts to help you assess how these GetFeedback use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
CUSTOMERS | TESTIMONIALS |
---|---|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Zen InternetRead More |
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Case Study Lippert ComponentsRead More |
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Case Study EargoRead More |
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
GetFeedback Alternatives
Peer and Expert Opinion on Features
for GetFeedback
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (1063) |
Personalization | Read Reviews (64) |
Dashboard | Read Reviews (61) |
Survey themes library | Read Reviews (49) |
Recording | Read Reviews (34) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (1063) |
Personalization | Read Reviews (64) |
Dashboard | Read Reviews (61) |
Survey themes library | Read Reviews (49) |
Recording | Read Reviews (34) |
IT and Other Capabilities
for GetFeedback
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (191) |
Data Export | Read Reviews (135) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (191) |
Data Export | Read Reviews (135) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (354) |
Email Support | Read Reviews (30) |
Phone Support | Read Reviews (20) |
Chat Support | Read Reviews (61) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (354) |
Email Support | Read Reviews (30) |
Phone Support | Read Reviews (20) |
Chat Support | Read Reviews (61) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Analytics | Read Reviews (158) |
Custom Reports | Read Reviews (353) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Analytics | Read Reviews (158) |
Custom Reports | Read Reviews (353) |
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE