GetFeedback Overview

GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.

It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.

Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using GetFeedback.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Efficiency
  • Establish Thought Leadership
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using GetFeedback.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (542)

"...Ultimately, we wanted the customer survey experience to be as innovative and fresh as our vehicles...." Case Study Bombardier Recreational Products (BRP)
measuring net promoter score

4.80/5

Read Reviews (172)

"...The bank s Net Promoter Score reached 52, a full 62% above reported industry average of 32...."
Measuring CSAT

4.76/5

Read Reviews (108)

"...However, they found GetFeedback powered by Salesforce to be much more versatile than basic use cases like NPS and CSAT...."
Engaging Conversational Surveys with E-Mail

4.97/5

Read Reviews (142)

"...The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers...."
engaging and following up

4.97/5

Read Reviews (105)

"...This started to give the company insight into customer engagement...."
Campaign Management with E-Mail

4.37/5

Read Reviews (29)

"...Powered by our parent company Campaign Monitor, this makes emailing your surveys extremely easy and gives the emails you send a professional, branded look and feel. ..." How to Distribute Surveys to Get Quality Responses
campaign monitoring

4.42/5

Read Reviews (23)

"...For example, a Campaign Monitor customer replied to a survey and told us their email marketing messages weren t being delivered...."
PEER EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (542)

"...Ultimately, we wanted the customer survey experience to be as innovative and fresh as our vehicles...." Case Study Bombardier Recreational Products (BRP)
measuring net promoter score

4.78/5

Read Reviews (172)

Measuring CSAT

4.78/5

Read Reviews (108)

Engaging Conversational Surveys with E-Mail

4.97/5

Read Reviews (142)

"...The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers...." Peer review by Michael G., Information Technology and Services
engaging and following up

4.97/5

Read Reviews (105)

Campaign Management with E-Mail

4.37/5

Read Reviews (29)

"...Powered by our parent company Campaign Monitor, this makes emailing your surveys extremely easy and gives the emails you send a professional, branded look and feel. ..." How to Distribute Surveys to Get Quality Responses
campaign monitoring

4.37/5

Read Reviews (23)

44+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3621 insights from peers and experts to help you assess how these GetFeedback use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Lauren Jenkins

Business Development

GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins

Mike Cancel

Operations Manager

Pandora

GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel

Dan Darcy

SVP, Global Enablement

Salesforce

GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy
CUSTOMERS TESTIMONIALS

Lauren Jenkins

Business Development

GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins

Mike Cancel

Operations Manager

Pandora

GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel

Dan Darcy

SVP, Global Enablement

Salesforce

GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy

Case Studies

COMPANY CASE STUDIES
Case Study SpendHQ

Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey.

Read More
Case Study Peapack-Gladstone Bank

How Peapack-Gladstone Bank Supercharged Its Client Experience

Read More
Case Study Mylo

Mylo drives positive customer experience with GetFeedback

Read More

Frequently Asked Questions(FAQ)

for GetFeedback

What is GetFeedback?

GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.

What is GetFeedback used for?

GetFeedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of GetFeedback?

Embedded survey forms, Personalization and Dashboard are some of the top features of GetFeedback.

Who uses GetFeedback?

GetFeedback is used by Information Technology And Services, Computer Software and Internet among other industries.

What are GetFeedback alternatives?

Where is GetFeedback located?

GetFeedback is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.

Popular Business Setting

for GetFeedback

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used GetFeedback to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for GetFeedback

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.62/5

Read Reviews (1063)
Personalization

4.64/5

Read Reviews (64)
Dashboard

4.33/5

Read Reviews (61)
Survey themes library

4.77/5

Read Reviews (49)
Recording

4.81/5

Read Reviews (34)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.62/5

Read Reviews (1063)
Personalization

4.64/5

Read Reviews (64)
Dashboard

4.33/5

Read Reviews (61)
Survey themes library

4.77/5

Read Reviews (49)
Recording

4.81/5

Read Reviews (34)

IT and Other Capabilities

for GetFeedback

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (191)
Data Export

4.22/5

Read Reviews (135)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (191)
Data Export

4.22/5

Read Reviews (135)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (354)
Email Support

4.50/5

Read Reviews (30)
Phone Support

4.41/5

Read Reviews (20)
Chat Support

4.35/5

Read Reviews (61)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.55/5

Read Reviews (354)
Email Support

4.50/5

Read Reviews (30)
Phone Support

4.41/5

Read Reviews (20)
Chat Support

4.35/5

Read Reviews (61)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (3)
Analytics

4.70/5

Read Reviews (158)
Custom Reports

4.49/5

Read Reviews (353)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (3)
Analytics

4.70/5

Read Reviews (158)
Custom Reports

4.49/5

Read Reviews (353)

Software Failure Risk Guidance

?

for GetFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for GetFeedback

Vendor Profile Details

Company Name

Surveymonkey

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

IPO