GetFeedback Overview

GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.

Other use cases:

  • Onboarding
  • Automated Workflows
  • Social Media Analytics
  • Sending & Publishing Communications
  • Customise Loyalty Program
  • Helpdesk Management
  • Lifetime Value Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Efficiency
  • Establish Thought Leadership
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Digital And Social Presence
See all business priorities See less business priorities

GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

GetFeedback works with different mediums / channels such as E-Mail.

GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.

Reviews

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action." - Mike Cancel

GetFeedback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for GetFeedback

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on GetFeedback Use Cases

How efficiently Does GetFeedback manage your Collecting Feedback?

What makes GetFeedback ideal for Engaging Conversational Surveys?

Why is GetFeedback the best choice for Campaign Management?

How does GetFeedback address your Onboarding Challenges?

What makes GetFeedback ideal for Automated Workflows?

44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
GetFeedback testimonial

Mike Cancel

Operations Manager

Pandora
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel
GetFeedback testimonial

Dan Darcy

SVP, Global Enablement

Salesforce
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy
GetFeedback testimonial

Lauren Jenkins

Business Development
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins
CUSTOMERS TESTIMONIALS
GetFeedback testimonial

Mike Cancel

Operations Manager

Pandora
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel
GetFeedback testimonial

Dan Darcy

SVP, Global Enablement

Salesforce
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy
GetFeedback testimonial

Lauren Jenkins

Business Development
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins

Case Studies

Marketing and Advertising

CASE STUDY ClickUp

SurveyMonkey helped ClickUp with ad testing. They made data-driven marketing decisions. This was for a big game commercial.

Read more →

CASE STUDY Sakura of America

Sakura of America uses SurveyMonkey for concept testing. They optimize pricing and collect market research data. This helps in product development.

Read more →

Case Study Lippert Components

Lippert Components fueled innovations using GetFeedback

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Case Study SpendHQ

Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey.

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Sports

CASE STUDY Golden State Warriors

The Golden State Warriors use SurveyMonkey. They enhance customer experience. They conduct market research. They create an inclusive workplace.

Read more →

Case Study Mylo

Mylo drives positive customer experience with GetFeedback

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Frequently Asked Questions(FAQ)

for GetFeedback

What is GetFeedback?

GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.

It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.

Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.

What is GetFeedback used for?

GetFeedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of GetFeedback?

Embedded survey forms, Personalization and Dashboard are some of the top features of GetFeedback.

Who uses GetFeedback?

GetFeedback is used by Information Technology And Services, Computer Software and Internet among other industries.

What are GetFeedback alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for GetFeedback.

Where is GetFeedback located?

GetFeedback is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used GetFeedback for Collecting feedback and Engaging conversational surveys

GetFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (158)
Custom Reports

4.49/5 ★

Read Reviews (353)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (158)
Custom Reports

4.49/5 ★

Read Reviews (353)

Software Failure Risk Guidance

?

for GetFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for GetFeedback

SurveyMonkey Inc News

Product

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SurveyMonkey has launched a new Trust Centre to strengthen business confidence in its data security and privacy practices. The Trust Centre provides centralized resources on compliance, privacy, and security, helping organizations meet regulatory requirements such as GDPR. This launch comes as new research from Ireland highlights ongoing compliance challenges for businesses under GDPR.

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Company

SurveyMonkey Opens New Office in Costa Rica, Growing Regional Expertise and Building ...

SurveyMonkey has opened a new office in Costa Rica, expanding its regional presence and expertise in Latin America. This move supports the company's global growth strategy and enhances its ability to serve customers in the region.

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Executive

SurveyMonkey appoints Twilio and AWS veteran Meera Vaidyanathan as Chief Product Officer

SurveyMonkey named Meera Vaidyanathan, previously with Twilio and AWS, as its new chief product officer. Vaidyanathan brings deep experience in cloud and communications technology to lead SurveyMonkeys product strategy and innovation.

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Product

SurveyMonkey adds WhatsApp social sharing option | News - Research Live

SurveyMonkey has added a WhatsApp social sharing option to its platform, enhancing user engagement and sharing capabilities.

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SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE