GetFeedback Overview
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using GetFeedback.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using GetFeedback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...You can add images, change layouts and really Get Feedback was the best survey feedback software we found...." Peer review by User |
| measuring net promoter score |
4.80/5 ★ |
"...Additionally, we can use the GetFeedback solution for NPS surveys...." Peer review by Mike R, Director of Marketing, Marketing and Advertising |
| Measuring CSAT |
4.76/5 ★ |
"...We are using it across the board for automating our CSAT surveys for support cases in salesforce...." Peer review by Taimoor T., Computer Software |
| Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...With GetFeedback, Mylo easily set up its CX program and automated surveys to be sent out through email and SMS after every customer interaction...." Case Study Mylo |
| engaging and following up |
4.97/5 ★ |
"...So, it was essential that we develop a scalable program for not just feedback collection, but analysis and follow-up...." Case Study Campaign Monitor |
| Campaign Management with E-Mail |
4.37/5 ★ |
"...For example, a Campaign Monitor customer replied to a survey and told us their email marketing messages weren t being delivered...." Case Study Campaign Monitor |
| campaign monitoring |
4.42/5 ★ |
"...I would recommend looking into the near seamless integrations with both campaign monitor and salesforce and the triangle of services you can create for feedback, client management and communication through these platforms...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...You can add images, change layouts and really Get Feedback was the best survey feedback software we found...." Peer review by User |
|
| measuring net promoter score |
4.78/5 ★ |
| Measuring CSAT |
4.78/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...With GetFeedback, Mylo easily set up its CX program and automated surveys to be sent out through email and SMS after every customer interaction...." Case Study Mylo |
|
| engaging and following up |
4.97/5 ★ |
| Campaign Management with E-Mail |
4.37/5 ★ |
"...For example, a Campaign Monitor customer replied to a survey and told us their email marketing messages weren t being delivered...." Case Study Campaign Monitor |
|
| campaign monitoring |
4.37/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3621 insights from peers and experts to help you assess how these GetFeedback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Lippert ComponentsRead More |
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Case Study TicketflyRead More |
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Case Study Zen InternetRead More |
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used GetFeedback to Improve customer satisfaction and Acquire customers
GetFeedback Alternatives
Peer and Expert Opinion on Features
for GetFeedback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1063) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (61) |
| Survey themes library | Read Reviews (49) |
| Recording | Read Reviews (34) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1063) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (61) |
| Survey themes library | Read Reviews (49) |
| Recording | Read Reviews (34) |
IT and Other Capabilities
for GetFeedback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (191) |
| Data Export | Read Reviews (135) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (191) |
| Data Export | Read Reviews (135) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (354) |
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (61) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (354) |
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (61) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
IPO
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