GetFeedback Overview
GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.
GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data
GetFeedback works with different mediums / channels such as E-Mail.
GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.
Reviews
"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action." - Mike Cancel
GetFeedback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on GetFeedback Use Cases
How does GetFeedback address your Collecting Feedback Challenges?
How can GetFeedback enhance your Engaging Conversational Surveys process?
Why is GetFeedback the best choice for Campaign Management?
How does GetFeedback facilitate Onboarding?
What benefits does GetFeedback offer for Automated Workflows?
44+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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NA |
Case Study TicketflyRead More |
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NA |
Case Study EargoRead More |
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NA |
Case Study Zen InternetRead More |
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Peers used GetFeedback for Collecting feedback and Engaging conversational surveys
GetFeedback Competitors
GetFeedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
GetFeedback Integrations
GetFeedback integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for GetFeedback
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
SurveyMonkey Inc News
SurveyMonkey adds WhatsApp social sharing option | News - Research Live
SurveyMonkey has added a WhatsApp social sharing option to its platform, enhancing user engagement and sharing capabilities.
SurveyMonkey Enables Customers to Collect Responses via WhatsApp - Business Wire
SurveyMonkey now lets customers collect survey responses through WhatsApp, enhancing communication options.
SurveyMonkey Expands Market Research Solutions Across All Plans
SurveyMonkey expands market research solutions across all plans.
SurveyMonkey Inc Feeds
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
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