Overview: GetFeedback and SmileBack as Customer Feedback Management Category solutions.

GetFeedback and SmileBack cater to customer feedback management needs with distinct goals and features. GetFeedback excels in comprehensive engagement and data analysis, suiting large-scale enterprises seeking complete integration and support. SmileBack, with its focus on CSAT and seamless feedback collection, appeals mainly to enterprises in technology sectors needing simple, efficient solutions.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

GetFeedback and SmileBack: Best Use cases based on the customer satisfaction data

Key Activities Supported

GetFeedback facilitates collecting feedback and measuring net promoter scores and customer satisfaction, which are essential for gauging user sentiment. Its automated workflows and social media management support operational needs for dynamic enterprises. read more →

SmileBack supports collecting feedback and measuring customer satisfaction efficiently. It focuses on rating and review management, helping tech enterprises enhance their helpdesk operations. read more →

Business Goals Facilitated

GetFeedback aims to improve customer satisfaction and brand engagement, helping firms enhance their ROI. This makes it a strategic fit for businesses focusing on customer acquisition and scaling best practices. read more →

SmileBack is designed to improve customer satisfaction and boost digital presence. Its goal alignment suits businesses aiming to build brand awareness and operational efficiency. read more →

Core Features

GetFeedback provides analytics, custom reports, and integration capabilities, facilitating seamless data handling. Its AI-powered features cater to enterprises craving detailed insights and privacy compliance. read more →

SmileBack offers analytics, custom reports, and integration with a focus on simplicity and efficiency. Its data export and import functions benefit enterprises seeking straightforward solutions. read more →

Vendor Support Preferences

GetFeedback offers extensive support options including 24/7 chat and phone support, tailored for businesses that rely on consistent assistance. read more →

SmileBack also provides 24/7 support but focuses more on email and chat, catering to firms that require quick and less complicated support solutions. read more →

User Segments and Industries

GetFeedback is popular among enterprises in IT, services, and software sectors, supporting both large and mid-market segments. read more →

SmileBack is favored by large enterprises, especially within IT and telecommunications industries, highlighting its appeal to technologically driven markets. read more →

Operational Alignment

GetFeedback integrates well into diverse workflows, designed for larger operational scales needing extensive engagement and reporting capabilities. read more →

SmileBack aligns with enterprise-level workflows, particularly for teams focused on efficient feedback and CSAT measurement within tech environments. read more →