AskNicely Overview

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

Cuspera Reviews

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using AskNicely.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Improve ROI
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Grow Market Share
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Automated Workflows , as the business use cases that they have been most satisfied while using AskNicely.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.56/5

Read Reviews (1205)

"...The work flow is very easy to use to create follow up emails and dig deeper into our customers feedback...."
measuring net promoter score

4.42/5

Read Reviews (713)

"...It is a simple system that helps us track effectively one of the most important metrics for our business- NPS...."
Measuring CSAT

4.93/5

Read Reviews (92)

"...This allows for a straightforward way to measure client satisfaction...."
Engaging Conversational Surveys

4.54/5

Read Reviews (226)

"...This allows me to actually follow up with the customer and not go in completely blindsided...."
engaging and following up

4.50/5

Read Reviews (166)

"...Have a great dashboard to follow-up respondents and nonrespondents...."
engaging with scheduling & cadence

4.07/5

Read Reviews (9)

"...We also have a follow-up cadence for customers that leave poor scores to get additional feedback...."
Automated Workflows

4.27/5

Read Reviews (84)

"...solving customer issues the moment they tell us and get to respond with the workflow...."
PEER EXPERIENCES
Collecting Feedback

4.56/5

Read Reviews (1205)

"...The work flow is very easy to use to create follow up emails and dig deeper into our customers feedback...." Peer review by Representative in Customer Service
measuring net promoter score

4.56/5

Read Reviews (713)

Measuring CSAT

4.56/5

Read Reviews (92)

Engaging Conversational Surveys

4.54/5

Read Reviews (226)

"...This allows me to actually follow up with the customer and not go in completely blindsided...." Peer review by Adam B, Account Manager
engaging and following up

4.54/5

Read Reviews (166)

engaging with scheduling & cadence

4.54/5

Read Reviews (9)

Automated Workflows

4.27/5

Read Reviews (84)

"...solving customer issues the moment they tell us and get to respond with the workflow...." Peer review by Michelle M, Operations

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6239 insights from peers and experts to help you assess how these AskNicely use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jeff Scribano

iManage, Inc

Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano

Cath Stone

Head of Customer Strategy

Jetstar

The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone

Caity Neighbor

Ascend Software

AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor
CUSTOMERS TESTIMONIALS

Jeff Scribano

iManage, Inc

Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano

Cath Stone

Head of Customer Strategy

Jetstar

The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone

Caity Neighbor

Ascend Software

AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

Case Studies

COMPANY CASE STUDIES
Case Study Act-On Software

How Act-On Actions Customer Feedback

Read More
Case Study Debitsuccess

How Debitsuccess Improves Customer and Employee Retention with NPS

Read More
Case Study Fleetio

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

Read More

Popular Business Setting

for AskNicely

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used AskNicely to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for AskNicely

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.98/5

Read Reviews (551)
Dashboard

4.16/5

Read Reviews (248)
Personalization

3.68/5

Read Reviews (77)
Gamification

3.96/5

Read Reviews (41)
Survey themes library

1.62/5

Read Reviews (40)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.98/5

Read Reviews (551)
Dashboard

4.16/5

Read Reviews (248)
Personalization

3.68/5

Read Reviews (77)
Gamification

3.96/5

Read Reviews (41)
Survey themes library

1.62/5

Read Reviews (40)

IT and Other Capabilities

for AskNicely

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.82/5

Read Reviews (340)
Data Import

3.74/5

Read Reviews (412)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.82/5

Read Reviews (340)
Data Import

3.74/5

Read Reviews (412)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (40)
Email Support

4.83/5

Read Reviews (51)
Chat Support

4.56/5

Read Reviews (50)
24/7 Support

4.24/5

Read Reviews (704)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (40)
Email Support

4.83/5

Read Reviews (51)
Chat Support

4.56/5

Read Reviews (50)
24/7 Support

4.24/5

Read Reviews (704)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.55/5

Read Reviews (204)
Custom Reports

3.53/5

Read Reviews (632)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.55/5

Read Reviews (204)
Custom Reports

3.53/5

Read Reviews (632)

Software Failure Risk Guidance

?

for AskNicely

Overall Risk Meter

Low Medium High

Top Failure Risks for AskNicely

Vendor Profile Details

Company Name

Asknicely

Company Website

https://www.asknicely.com/

Year Founded

2014

HQ Location

1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Employees

51-100

Social

Financials

Series A