Home Customer Feedback Management AskNicely

AskNicely: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(6239)

Customer Feedback tool to win on customer experience

App Partner

AskNicely Overview

AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.

Other use cases:

Rating And Review Management
Helpdesk Management
Sending & Publishing Communications
Social Media Analytics
Training & Onboarding
Contact List Management
Coaching

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Improve ROI
Improve Brand Engagement
Improve Stakeholder Relations
Enter New Markets Internationally Or Locally
Improve Consistency
Grow Market Share
Build Brand Awareness
Improve Efficiency
Improve Digital And Social Presence
Establish Thought Leadership
Improve Product Experience

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AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data

AskNicely works with different mediums / channels such as Mobile.

AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people s...afe while they're in our studios" - Annika Peick

AskNicely, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Popular Business Setting

for AskNicely

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

AskNicely Customer wins, Customer success stories, Case studies

What benefits does AskNicely offer for Collecting Feedback?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS)...." Peer review by Industry Analyst / Tech Writer

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What makes AskNicely ideal for Engaging Conversational Surveys?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...We can then use these succinct responses for follow-up and start a conversation with our clients to improve our product...." Peer review by Steph M., Internet

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What makes AskNicely ideal for Automated Workflows?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...Once you set up the automated workflows there is very little upkeep...." Peer review by Steven M, Principal, Real Estate

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What Are the key features of AskNicely for Rating And Review Management?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...It is easy for my clients to rate us because all it takes is a click within the email browser...." Peer review by Deanna W., Consumer Electronics

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Why is AskNicely the best choice for Helpdesk Management?

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Annika Peick Power Life	It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Caity Neighbor Ascend Software	AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

CUSTOMERS	TESTIMONIALS
Annika Peick Power Life	It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Caity Neighbor Ascend Software	AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

Cinch Home Services - Insurance

AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS ros...e from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.

Caci - Health, Wellness And Fitness

AskNicely helped Caci collect and act on customer feedback using NPS surveys and a case management system. Caci used this feedback to improve service standards and align franchise clinics. They creat...ed the "Caciverse" incentive program to reward staff for great customer experiences. This focus led to higher NPS scores, more referrals, and better customer retention. Caci built a loyal customer base and improved long-term growth.

Shine - Consumer Services

AskNicely helps Shine collect customer feedback and empower frontline technicians. Shine uses AskNicely to build a customer service culture. Locations with higher AskNicely scores see more revenue an...d repeat customers. The platform lets Shine reward great work in real time. The app is fun and easy for technicians to use.

DebitSuccess

AskNicely helped DebitSuccess improve their customer experience. DebitSuccess used AskNicely to coach for small improvements. They focused on one area at a time. This approach grew their average NPS ...score by 21.5 points. The company used customer feedback tools to drive results. The story highlights the value of feedback management and NPS measurement.

Ruby - Consumer Services

AskNicely helped Ruby improve customer experience by using NPS and CSAT surveys at key points in the customer journey. Ruby measured NPS after onboarding, at 8 days, 90 days, and annually. They also ...tracked CSAT on every support email. This approach led to a 62.7 NPS score and a 93.7 average CSAT. Ruby saw better customer feedback and stronger team performance.

Frequently Asked Questions(FAQ)

for AskNicely

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .