Home Customer Feedback Management AskNicely

AskNicely: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(6239)

Customer Feedback tool to win on customer experience

App Partner

AskNicely Overview

AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.

Other use cases:

Rating And Review Management
Helpdesk Management
Sending & Publishing Communications
Social Media Analytics
Training & Onboarding
Contact List Management
Coaching

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Improve ROI
Improve Brand Engagement
Improve Stakeholder Relations
Enter New Markets Internationally Or Locally
Improve Consistency
Grow Market Share
Build Brand Awareness
Improve Efficiency
Improve Digital And Social Presence
Establish Thought Leadership
Improve Product Experience

See all business priorities See less business priorities

AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data

AskNicely works with different mediums / channels such as Mobile.

AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.

Reviews

"People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service." - Junji

AskNicely, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Popular Business Setting

for AskNicely

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on AskNicely Use Cases

What benefits does AskNicely offer for Collecting Feedback?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...Our goals were (1) To improve the efficiency of how we collect and report on NPS survey results (2)..." Peer review by Brandon C, Mentor, Internet

Read Reviews

How does AskNicely facilitate Engaging Conversational Surveys?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...Instead of a generic survey, the new Jarvis feature has provided us with the ability to get higher response rates and keep users engaged all the way through the survey...." Peer review by Executive Sponsor

Read Reviews

What Are the key features of AskNicely for Automated Workflows?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...Customizable survey and workflows allow us to do lots of segmentation and reporting across different departments, team members, job types, and more...." Peer review by Bailey W, Digital Analyst | Account Manager

Read Reviews

How does AskNicely address your Rating And Review Management Challenges?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...You can take immediate action on the customer comments by reviewing testimonials on site and responding to them directly from your support or CRM platform...." Peer review from Featured Customers

Read Reviews

What benefits does AskNicely offer for Helpdesk Management?

55+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Junji CEO and co-founder Ivory Group	People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service. Testimonial By Junji
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano

CUSTOMERS	TESTIMONIALS
Junji CEO and co-founder Ivory Group	People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service. Testimonial By Junji
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano

Case Studies

Case Study Camp TC

How The Camp TC Delivers Amazing Customer Experiences With AskNicely

Case Study Genesis

How Genesis Improves Member Experience with NPS

Case Study Schweiger Dermatology Group

How Schweiger Dermatology Used Customer Feedback to Increase Online Reviews By 800%

Case Study OnSide

How OnSide Uses Customer Experience to be Best in Class

Case Study Ivory Group

How NPS Changed Everything at Ivory Group

Case Study MINDBODY

How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences

The Frontline Success Platform by AskNicely

Frequently Asked Questions(FAQ)

for AskNicely

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .