AskNicely Overview
This is a summary of the comprehensive capabilities and benefits of AskNicely based on over 6239 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
AskNicely, GetFeedback, Delighted platform, InMoment, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if AskNicely is right for your needs? Our Cuspera AI engine can evaluate how AskNicely fits your specific business needs, industry, and context. Get your personalized assessment report today.
AskNicely supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Automated Workflows
- Rating And Review Management
- Helpdesk Management
AskNicely can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Improve Employee Experience, etc. It can help manage these activities if you use Mobile for these needs. As a solution, AskNicely's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
AskNicely was founded in 2014. Computer Software Vertical is its biggest customer base.
Reviews
"It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so. " - Sue Cardwell
Cuspera Reviews
20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using AskNicely.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Automated Workflows , as the business use cases that they have been most satisfied while using AskNicely.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.56/5 ★ |
"...This allows us to gain customer feedback quickly and reliably to help improve ourselves with less hassle...." Peer review by Nick G |
| measuring net promoter score |
4.42/5 ★ |
"...AskNicely will automatically load users from and push NPS result to our current email provider...." Peer review by Chang C., Internet |
| Measuring CSAT |
4.93/5 ★ |
"...It is well suited to any situation where an organisation would like to run an ongoing NPS programme to gauge customer satisfaction...." Peer review by Nick Lampp, Applications Development Manager, SPM Assets |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service?..." Peer review by Diana Zabalovici, Marketing Programs Intern, ClearCare |
| engaging and following up |
4.50/5 ★ |
"...We can then use these succinct responses for follow-up and start a conversation with our clients to improve our product...." Peer review by Steph M., Internet |
| engaging with scheduling & cadence |
4.07/5 ★ |
"...We want to be able to interact with people, and a regular email survey gives us a regular conversation at a regular cadence...." Case Study OnSide |
| Automated Workflows |
4.27/5 ★ |
"...It's responsible for collecting the key customer feedback data required to trigger workflow automation, unlocking new efficiencies and insights across our organization...." Peer review by Mitchell P, Account Manager, Computer Software |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.56/5 ★ |
"...This allows us to gain customer feedback quickly and reliably to help improve ourselves with less hassle...." Peer review by Nick G |
|
| measuring net promoter score |
4.56/5 ★ |
| Measuring CSAT |
4.56/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service?..." Peer review by Diana Zabalovici, Marketing Programs Intern, ClearCare |
|
| engaging and following up |
4.54/5 ★ |
| engaging with scheduling & cadence |
4.54/5 ★ |
| Automated Workflows |
4.27/5 ★ |
"...It's responsible for collecting the key customer feedback data required to trigger workflow automation, unlocking new efficiencies and insights across our organization...." Peer review by Mitchell P, Account Manager, Computer Software |
|
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6239 insights from peers and experts to help you assess how these AskNicely use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so. Testimonial By Sue Cardwell |
|
AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor |
|
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sue Cardwell Public Trust New Zealand |
It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so. Testimonial By Sue Cardwell |
|
Caity Neighbor Ascend Software |
AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor |
|
Annika Peick Power Life |
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study DebitsuccessRead More |
|
Case Study Act-On SoftwareRead More |
|
Case Study BiteableRead More |
Frequently Asked Questions(FAQ)
for AskNicely
What is AskNicely?
What is AskNicely used for?
What are the top features of AskNicely?
Who uses AskNicely?
What are AskNicely alternatives?
Where is AskNicely located?
Popular Business Setting
for AskNicely
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used AskNicely to Improve customer satisfaction and Acquire customers
AskNicely Alternatives
Peer and Expert Opinion on Features
for AskNicely
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (551) |
| Dashboard | Read Reviews (248) |
| Personalization | Read Reviews (77) |
| Gamification | Read Reviews (41) |
| Survey themes library | Read Reviews (40) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (551) |
| Dashboard | Read Reviews (248) |
| Personalization | Read Reviews (77) |
| Gamification | Read Reviews (41) |
| Survey themes library | Read Reviews (40) |
IT and Other Capabilities
for AskNicely
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (340) |
| Data Import | Read Reviews (412) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (340) |
| Data Import | Read Reviews (412) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (40) |
| Email Support | Read Reviews (51) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (704) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (40) |
| Email Support | Read Reviews (51) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (704) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
Software Failure Risk Guidance
?for AskNicely
Overall Risk Meter
Top Failure Risks for AskNicely
Vendor Profile Details
HQ Location
1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Employees
51-100
Social
Financials
SERIES B
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