AskNicely Overview

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

Cuspera Reviews

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using AskNicely.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Improve ROI
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Grow Market Share
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Automated Workflows , as the business use cases that they have been most satisfied while using AskNicely.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.56/5

Read Reviews (1205)

"...Our goals were (1) To improve the efficiency of how we collect and report on NPS survey results (2)..." Peer review by Brandon C, Mentor, Internet
measuring net promoter score

4.42/5

Read Reviews (713)

Measuring CSAT

4.93/5

Read Reviews (92)

Engaging Conversational Surveys

4.54/5

Read Reviews (226)

"...As a small company trying to establish a NPS for the first time they walked us through our first survey , which I will add was a huge success, and continue to stay engaged helping us to continue enhancing our process...." Peer review by Shon C
engaging and following up

4.50/5

Read Reviews (166)

engaging with scheduling & cadence

4.07/5

Read Reviews (9)

Automated Workflows

4.27/5

Read Reviews (84)

"...My favorite feature of AskNicely is its workflows for closing the feedback loop...." Peer review by Emily Knippa, Non-Profit Organization Management
PEER EXPERIENCES
Collecting Feedback

4.56/5

Read Reviews (1205)

"...Our goals were (1) To improve the efficiency of how we collect and report on NPS survey results (2)..." Peer review by Brandon C, Mentor, Internet
measuring net promoter score

4.56/5

Read Reviews (713)

Measuring CSAT

4.56/5

Read Reviews (92)

Engaging Conversational Surveys

4.54/5

Read Reviews (226)

"...As a small company trying to establish a NPS for the first time they walked us through our first survey , which I will add was a huge success, and continue to stay engaged helping us to continue enhancing our process...." Peer review by Shon C
engaging and following up

4.54/5

Read Reviews (166)

engaging with scheduling & cadence

4.54/5

Read Reviews (9)

Automated Workflows

4.27/5

Read Reviews (84)

"...My favorite feature of AskNicely is its workflows for closing the feedback loop...." Peer review by Emily Knippa, Non-Profit Organization Management

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6239 insights from peers and experts to help you assess how these AskNicely use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Caity Neighbor

Ascend Software

AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

Matilda Sarah

Displayr

Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah

Albert Balkartat

ACCU LIMITED

Very good ease of use. Great for large amounts of customer feedback. Testimonial By Albert Balkartat
CUSTOMERS TESTIMONIALS

Caity Neighbor

Ascend Software

AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

Matilda Sarah

Displayr

Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah

Albert Balkartat

ACCU LIMITED

Very good ease of use. Great for large amounts of customer feedback. Testimonial By Albert Balkartat

Case Studies

COMPANY CASE STUDIES
Case Study Debitsuccess

How Debitsuccess Improves Customer and Employee Retention with NPS

Read More
Case Study Fleetio

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

Read More
Case Study Act-On Software

How Act-On Actions Customer Feedback

Read More

Popular Business Setting

for AskNicely

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used AskNicely to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for AskNicely

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.98/5

Read Reviews (551)
Dashboard

4.16/5

Read Reviews (248)
Personalization

3.68/5

Read Reviews (77)
Gamification

3.96/5

Read Reviews (41)
Survey themes library

1.62/5

Read Reviews (40)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.98/5

Read Reviews (551)
Dashboard

4.16/5

Read Reviews (248)
Personalization

3.68/5

Read Reviews (77)
Gamification

3.96/5

Read Reviews (41)
Survey themes library

1.62/5

Read Reviews (40)

IT and Other Capabilities

for AskNicely

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.82/5

Read Reviews (340)
Data Import

3.74/5

Read Reviews (412)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.82/5

Read Reviews (340)
Data Import

3.74/5

Read Reviews (412)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (40)
Email Support

4.83/5

Read Reviews (51)
Chat Support

4.56/5

Read Reviews (50)
24/7 Support

4.24/5

Read Reviews (704)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.93/5

Read Reviews (40)
Email Support

4.83/5

Read Reviews (51)
Chat Support

4.56/5

Read Reviews (50)
24/7 Support

4.24/5

Read Reviews (704)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.55/5

Read Reviews (204)
Custom Reports

3.53/5

Read Reviews (632)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.55/5

Read Reviews (204)
Custom Reports

3.53/5

Read Reviews (632)

Software Failure Risk Guidance

?

for AskNicely

Overall Risk Meter

Low Medium High

Top Failure Risks for AskNicely

Vendor Profile Details

Company Name

Asknicely

Company Website

https://www.asknicely.com/

Year Founded

2014

HQ Location

1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Employees

51-100

Social

Financials

Series A