AskNicely Overview
AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.
AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data
AskNicely works with different mediums / channels such as Mobile.
AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.
Reviews
"Great experience working with your support team. They are very responsive." - Jeff Scribano
Peer review evidence (same sources as the product rating summary)
"...With the automatic feedback emails, we are able to analyze our NPS score and contact non happy customers easily to improve our way of working all the time...." Peer review by david V, Content marketing leader + French Daily Leader
"...We want to be able to interact with people, and a regular email survey gives us a regular conversation at a regular cadence...." Case Study OnSide
"...AskNicely's workflows are the deal breaker...." Peer review by Joel D, Director of Customer Success
AskNicely, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.
Popular Business Setting
for AskNicely
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
AskNicely Customer wins, Customer success stories, Case studies
What solutions does AskNicely provide for Collecting Feedback?
How can AskNicely optimize your Engaging Conversational Surveys Workflow?
How efficiently Does AskNicely manage your Automated Workflows?
What benefits does AskNicely offer for Rating And Review Management?
What Are the key features of AskNicely for Helpdesk Management?
20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Experience Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano |
|
Very good ease of use. Great for large amounts of customer feedback. Testimonial By Albert Balkartat |
|
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Scribano iManage, Inc |
Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano |
|
Albert Balkartat ACCU LIMITED |
Very good ease of use. Great for large amounts of customer feedback. Testimonial By Albert Balkartat |
|
Annika Peick Power Life |
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
The Frontline Success Platform by AskNicely
Frequently Asked Questions (FAQ)
What buyers ask before choosing AskNicely
What is AskNicely?
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.
Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.
What is AskNicely used for?
What are the top features of AskNicely?
Who uses AskNicely?
What are AskNicely alternatives?
Where is AskNicely located?
Peers used AskNicely for Collecting feedback and Engaging conversational surveys
AskNicely Competitors
AskNicely Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
AskNicely Integrations
AskNicely integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for AskNicely
Software Failure Risk Guidance
?for AskNicely
Overall Risk Meter
Top Failure Risks for AskNicely
AskNicely, Inc. News
AskNicely Launches AI Agent That Routes Reviews to Where Buyers Are Looking
AskNicely has launched the Review Routing Agent, an AI tool that automates customer review requests and directs them to platforms like Google, Yelp, and Facebook. This enhances visibility in AI searches and boosts reputation management for multi-location service businesses. The tool integrates into AskNicely's existing survey flow, increasing review conversion rates without additional manual effort.
AskNicely Launches AI Agent to Route Customer Reviews
AskNicely has launched the Review Routing Agent, part of its NiceAI® suite, to automate the distribution of customer reviews across platforms like Google, Yelp, and Facebook. This tool aims to enhance visibility and reputation management for multi-location service businesses by directing reviews to the most impactful platforms, leveraging AI to increase exposure where buyers search.
AskNicely, Inc. Profile
HQ Location
1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Employees
51-100
Social
Financials
SERIES B
