AskNicely Overview
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.
Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.
Cuspera Reviews
20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using AskNicely.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Automated Workflows , as the business use cases that they have been most satisfied while using AskNicely.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.56/5 ★ |
"...No problem, AskNicely developers got to work and made this happen for us!. Gets Client Feedback...." Peer review by Luke Fuller, Co Founder, Ace Sports Clinic |
| measuring net promoter score |
4.42/5 ★ |
"...It is a simple system that helps us track effectively one of the most important metrics for our business- NPS...." Peer review by Jordan M., Medical Devices |
| Measuring CSAT |
4.93/5 ★ |
"...A clear understanding on the satisfaction of our users...." Peer review by Camilla B., Transportation/Trucking/Railroad |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...Customer Marketing engages happy Promoters to explore reference, referral, and advocacy opportunities...." Case Study Act-On Software |
| engaging and following up |
4.50/5 ★ |
"...I get data immediately via my mobile phone and can easily respond with both internal and external follow-ups...." Peer review by Reid C, President & CEO, Marketing and Advertising |
| engaging with scheduling & cadence |
4.07/5 ★ |
"...It has been very useful in providing an easy tool to schedule an automatic cadence of requests and get those responses directly in Salesforce...." Peer review by Verified User, Project Manager in Information Technology, Education |
| Automated Workflows |
4.27/5 ★ |
"...By taking advantage of workflows within AskNicely, they were easily able to automagically reduce churn, get more customer reviews, and ultimately rally the entire organization around customer obsession...." Case Study Fleetio |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.56/5 ★ |
"...No problem, AskNicely developers got to work and made this happen for us!. Gets Client Feedback...." Peer review by Luke Fuller, Co Founder, Ace Sports Clinic |
|
| measuring net promoter score |
4.56/5 ★ |
| Measuring CSAT |
4.56/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...Customer Marketing engages happy Promoters to explore reference, referral, and advocacy opportunities...." Case Study Act-On Software |
|
| engaging and following up |
4.54/5 ★ |
| engaging with scheduling & cadence |
4.54/5 ★ |
| Automated Workflows |
4.27/5 ★ |
"...By taking advantage of workflows within AskNicely, they were easily able to automagically reduce churn, get more customer reviews, and ultimately rally the entire organization around customer obsession...." Case Study Fleetio |
|
55+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6239 insights from peers and experts to help you assess how these AskNicely use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone |
|
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
|
|
We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cath Stone Head of Customer Strategy Jetstar |
The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone |
|
Annika Peick Power Life |
It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick |
|
Wendy Pochop Director of Customer Success Fleetio |
We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BiteableRead More |
|
Case Study Act-On SoftwareRead More |
|
Case Study FleetioRead More |
Frequently Asked Questions(FAQ)
for AskNicely
What is AskNicely?
What is AskNicely used for?
What are the top features of AskNicely?
Who uses AskNicely?
What are AskNicely alternatives?
Where is AskNicely located?
Popular Business Setting
for AskNicely
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used AskNicely to Improve customer satisfaction and Acquire customers
AskNicely Alternatives
Peer and Expert Opinion on Features
for AskNicely
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (551) |
| Dashboard | Read Reviews (248) |
| Personalization | Read Reviews (77) |
| Gamification | Read Reviews (41) |
| Survey themes library | Read Reviews (40) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (551) |
| Dashboard | Read Reviews (248) |
| Personalization | Read Reviews (77) |
| Gamification | Read Reviews (41) |
| Survey themes library | Read Reviews (40) |
IT and Other Capabilities
for AskNicely
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (340) |
| Data Import | Read Reviews (412) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (340) |
| Data Import | Read Reviews (412) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (40) |
| Email Support | Read Reviews (51) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (704) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (40) |
| Email Support | Read Reviews (51) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (704) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
Software Failure Risk Guidance
?for AskNicely
Overall Risk Meter
Top Failure Risks for AskNicely
Vendor Profile Details
HQ Location
1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Employees
51-100
Social
Financials
Series A
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