Overview: AskNicely and SmileBack as Customer Feedback Management Category solutions.

AskNicely and SmileBack both offer unique strengths in customer feedback management. AskNicely excels in comprehensive feedback collection and customization, supporting enterprises with scalable solutions. SmileBack targets enhanced customer satisfaction and streamlined integration, favored by IT sectors. Businesses must choose based on operational scale and industry focus.

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

AskNicely and SmileBack: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

AskNicely specializes in collecting feedback and measuring net promoter scores, offering robust tools for engaging conversational surveys and approval workflows. read more →

SmileBack emphasizes on gathering feedback with a strong focus on CSAT measurement, providing tools for conversational surveys and social media management. read more →

Business Goals

AskNicely helps improve customer satisfaction and acquisition, while also focusing on scaling business practices and enhancing sales and revenue. read more →

SmileBack aims to enhance customer satisfaction and acquire new customers, alongside goals like improving digital presence and brand engagement. read more →

Core Features

With AskNicely, core capabilities include customized reports, data import/export, and seamless integrations, well-suited for large enterprises. read more →

SmileBack stands out for its analytics, custom reports, and ease of integration, important features for IT and software sectors. read more →

Vendor Support

AskNicely provides 24/7 support, with additional options including phone, email, and chat support, catering to enterprises' complex needs. read more →

SmileBack offers reliable 24/7 support with additional phone and email options, aligning with the operational preferences of IT industries. read more →

Segments and Industries

AskNicely is predominantly used by large enterprises and enterprise-level customers, with a strong presence in computer software and IT services. read more →

SmileBack primarily caters to large enterprise and IT service sectors, also favored by telecommunications and network security industries. read more →

Operational Alignment

AskNicely integrates smoothly into the operational workflows of large enterprises, providing scalable and comprehensive feedback management. read more →

SmileBack fits well within IT workflows with streamlined feedback collection, suited for environments focusing on customer satisfaction. read more →