Canny Overview
Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.
Canny Use-Cases and Business Priorities: Customer Satisfaction Data
Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.
Reviews
"Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort." - Nick Barraclough
Peer review evidence (same sources as the product rating summary)
"...As your business grows, collecting and organizing feedback from your customers gets really overwhelming...." Peer review
"...They also wanted to encourage product managers to be inquisitive, interact with users more, and close the feedback loop...." Case Study CircleCI
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass
Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.
Popular Business Setting
for Canny
Top Industries
- Computer Software
- Real Estate
- Internet
Popular in
- Enterprise
- Mid Market
- Small Business
Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.
Canny Customer wins, Customer success stories, Case studies
How can Canny optimize your Collecting Feedback Workflow?
How can Canny enhance your Engaging Conversational Surveys process?
What Are the key features of Canny for Products & Pricelist Management?
How can Canny enhance your Review Customer Feedback process?
What solutions does Canny provide for Collaboration?
11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough |
|
Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai |
|
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nick Barraclough Partner Success Manager Figured |
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough |
|
Liya Ai Product Ops Manager CircleCI |
Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai |
|
Axios |
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios |
Selling more & delighting customers through feedback management
Frequently Asked Questions (FAQ)
What buyers ask before choosing Canny
What is Canny?
Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.
Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.
Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.
What is Canny used for?
What are the top features of Canny?
Who uses Canny?
What are Canny alternatives?
Where is Canny located?
Peers used Canny for Collecting feedback and Engaging conversational surveys
Canny Competitors
Canny Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
Canny Integrations
Canny integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Canny
Software Failure Risk Guidance
?for Canny
Overall Risk Meter
Top Failure Risks for Canny
Canny, Inc. News
Canny for customer success: using Canny on customer support teams
This article discusses how Canny enhances customer success by organizing feedback for product teams. It highlights Canny's integrations with Intercom and Zendesk, enabling seamless feedback tracking. Canny allows customer-facing teams to manage requests efficiently, ensuring product teams prioritize customer needs. This structured approach closes the feedback loop, keeping customers engaged and informed.
Canny, Inc. Profile
Company Name
Canny, Inc.
Company Website
//canny.ioHQ Location
San Francisco, California 94114, US
Employees
02-10
Social
Financials
PRIVATE
