Canny Overview
Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.
Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.
Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Canny.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Canny.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...Before, collecting customer feedback felt unorganized and ineffective. . ...." Peer review by Kyle L., Customer Support Specialist , Computer Software |
| measuring net promoter score |
4.41/5 ★ |
"How Bench uses Canny internally to build a transparent culture around product feedback" https://canny.io/case-studies/bench |
| Measuring CSAT |
3.85/5 ★ |
"...Faster and more efficient feature prioritization has had a clear impact on user satisfaction...." Case Study Axios |
| Engaging Conversational Surveys |
4.78/5 ★ |
"...Zeb frequently follows up to get additional insight on a requested feature...." Case Study ClickUp |
| engaging and following up |
4.68/5 ★ |
"...Be able to follow up with customers to build on customer relationships...." Case Study Ahrefs |
| Products & Pricelist Management |
4.56/5 ★ |
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...Before, collecting customer feedback felt unorganized and ineffective. . ...." Peer review by Kyle L., Customer Support Specialist , Computer Software |
|
| measuring net promoter score |
4.91/5 ★ |
| Measuring CSAT |
4.91/5 ★ |
| Engaging Conversational Surveys |
4.78/5 ★ |
"...Zeb frequently follows up to get additional insight on a requested feature...." Case Study ClickUp |
|
| engaging and following up |
4.78/5 ★ |
| Products & Pricelist Management |
4.56/5 ★ |
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 691 insights from peers and experts to help you assess how these Canny use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell |
|
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans |
|
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sean Carrell Director of Product Support Compass |
Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell |
|
Zeb Evans Founder, CEO ClickUp |
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans |
|
Tim Soulo CMO Ahrefs |
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BenchRead More |
|
Case Study AhrefsRead More |
|
Case Study FiguredRead More |
Frequently Asked Questions(FAQ)
for Canny
What is Canny?
What is Canny used for?
What are the top features of Canny?
Who uses Canny?
What are Canny alternatives?
Where is Canny located?
Popular Business Setting
for Canny
Top Industries
- Computer Software
- Real Estate
- Internet
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Canny to Scale best practices and Acquire customers
Canny Alternatives
Peer and Expert Opinion on Features
for Canny
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Auto update | Read Reviews (6) |
| Recording | Read Reviews (6) |
| Widgets | Read Reviews (5) |
| Landing page | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Auto update | Read Reviews (6) |
| Recording | Read Reviews (6) |
| Widgets | Read Reviews (5) |
| Landing page | Read Reviews (5) |
IT and Other Capabilities
for Canny
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (63) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (63) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (97) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (97) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
Software Failure Risk Guidance
?for Canny
Overall Risk Meter
Top Failure Risks for Canny
Vendor Profile Details
Company Name
Canny
Company Website
https://canny.io/HQ Location
San Francisco, California 94114, US
Employees
02-10
Social
Financials
Private
Get a personalised risk report for Canny
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Canny may get in touch with you regarding your request.
Request Custom Quote
Canny will get in touch with you regarding your request.