Canny Overview

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc.

Reviews

"If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is... an awesome tool. I'm sure you'll love it." - Tim Soulo

Canny, Thematic, Medallia Agent Connect, Surveypal Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Canny Use Cases

What benefits does Canny offer for Collecting Feedback?

Canny is a tool that helps companies gather and organize customer feedback. It simplifies the process, centralizes feedback, and keeps customers informed. Canny makes it easier for companies to understand customer needs and make better product decisions.
"...Customer feedback...." Peer review by Emeka O, Data Engineer, Internet

What solutions does Canny provide for Engaging Conversational Surveys?

Canny empowers customers to engage with product development. The tool facilitates communication and feedback collection, improving the visibility of customer insights. Canny encourages users to collaborate on features and provides updates on product developments.
"...Increase feature awareness and engage customers with your newest features See how it works ..." Product Changelog

What solutions does Canny provide for Products & Pricelist Management?

How does Canny address your Review Customer Feedback Challenges?

How can Canny optimize your Collaboration Workflow?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
Canny testimonial

Sean Carrell

Director of Product Support

Compass
Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell
Canny testimonial

Nick Barraclough

Partner Success Manager

Figured
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough
CUSTOMERS TESTIMONIALS
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
Canny testimonial

Sean Carrell

Director of Product Support

Compass
Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell
Canny testimonial

Nick Barraclough

Partner Success Manager

Figured
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough

Case Studies

COMPANY CASE STUDIES
Canny case study

Figured
Case Study Figured

How Figured uses Canny to strengthen team collaboration and build community

Read More
Canny case study

ClickUp
Case Study ClickUp

How ClickUp uses Canny to keep track of feedback from a rapidly growing user base

Read More
Canny case study

Compass
Case Study Compass

How Compass uses Canny to inform product decisions and build a community between internal teams and their customers

Read More

Video

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Thematic, Medallia Agent Connect, Surveypal Platform and Simplesat are popular alternatives for Canny.

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny Profile

Company Name

Canny

Company Website

https://canny.io/

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE