Canny Overview

Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
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Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win." - Felix Higgs

Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Canny Customer wins, Customer success stories, Case studies

How does Canny facilitate Collecting Feedback?

How does Canny facilitate Engaging Conversational Surveys?

What makes Canny ideal for Products & Pricelist Management?

How can Canny optimize your Review Customer Feedback Workflow?

How can Canny enhance your Collaboration process?

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Axios
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI
Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
CUSTOMERS TESTIMONIALS
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Axios
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI
Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai

Typeform - Computer Software - Large

Canny Autopilot helped Typeform automate feedback management across five teams. Typeform integrated Canny with Salesforce and Zendesk, centralizing feature requests and syncing data automatically. Au...topilot identified 30% more feature requests than the live team, with 93% accuracy, saving time and improving data quality. Teams now spot trends, prioritize features, and link requests to revenue opportunities. Canny made feedback tracking easier and improved product decisions for Typeform.

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CircleCI - Information Technology And Services

CircleCI had trouble managing feedback from many different places. Their old system was hard to use and did not meet their needs. They chose Canny because it was easy to set up and had good integrati...ons. Now, all product managers use Canny to collect and organize feedback in one place. This helps them make better product decisions and connect with their users. Feedback is now easier to manage and helps guide what they work on next.

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Sticker Mule - Consumer Goods

Canny helped Sticker Mule organize all customer and internal feedback in one place. Before Canny, feedback was scattered across Slack, email, and phone, causing missed issues and wasted time. With Ca...nny, the team quickly set up a single feedback hub. Everyone at Sticker Mule now uses Canny, making it easy to prioritize ideas and improve communication. The tool revealed new product opportunities, like holographic stickers, and increased team productivity. Canny saves time, boosts revenue, and makes feedback easy for both customers and staff.

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GiveButter - Non Profit Organization Management

GiveButter wanted to grow by listening to customer feedback. They used Canny to collect and manage ideas from users. The product and sales teams used Canny to decide what to build and keep users upda...ted. In 2022, they launched Auctions, which got over 600 votes on Canny. Their NPS score reached 75 in Q1. Canny helped GiveButter build features their customers wanted and keep everyone informed.

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Appcues - Computer Software

Canny helps Appcues manage user feedback and close the feedback loop. Before Canny, Appcues struggled with unorganized feedback and lost context. With Canny, feedback is centralized, easy to track, a...nd prioritized using Salesforce integration. The product team saves time by merging duplicate requests and quickly finds beta testers. Customers feel heard and valued, and the team is more confident in their product decisions.

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getimg.ai - Information Technology And Services

Canny helps getimg.ai manage and prioritize user feedback. The team used to spend eight hours a month tracking feedback in spreadsheets. With Canny's feedback boards and voting system, users can easi...ly share and vote on feature requests. This made it easier to spot popular ideas and build features like Image to Prompt. The changelog keeps users informed about new updates. Canny saves time and helps getimg.ai engage its large user base.

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Selling more & delighting customers through feedback management

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Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny, Inc. News

Product

Canny for customer success: using Canny on customer support teams

This article discusses how Canny enhances customer success by organizing feedback for product teams. It highlights Canny's integrations with Intercom and Zendesk, enabling seamless feedback tracking. Canny allows customer-facing teams to manage requests efficiently, ensuring product teams prioritize customer needs. This structured approach closes the feedback loop, keeping customers engaged and informed.

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Canny, Inc. Profile

Company Name

Canny, Inc.

Company Website

//canny.io

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE