Canny Overview
This is a summary of the comprehensive capabilities and benefits of Canny based on over 691 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Canny, Thematic, Medallia Agent Connect, Surveypal Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Canny is right for your needs? Our Cuspera AI engine can evaluate how Canny fits your specific business needs, industry, and context. Get your personalized assessment report today.
Canny supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Products & Pricelist Management
- Review Customer Feedback
- Collaboration
Canny can help you with many business goals, such as Scale Best Practices, Acquire Customers, Improve Product Experience, Improve Customer Satisfaction, Improve Employee Experience, etc. As a solution, Canny's capabilities include Personalization, Auto Update, Recording, etc.
Canny Computer Software Vertical is its biggest customer base.
Reviews
"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. " - Felix Higgs
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Canny.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Canny.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...They needed a better place to store and process their customer feedback...." Case Study Ahrefs |
| measuring net promoter score |
4.41/5 ★ |
"How Ahrefs uses Canny to track feature requests and set customer expectations" https://canny.io/case-studies/ahrefs |
| Measuring CSAT |
3.85/5 ★ |
"...Faster and more efficient feature prioritization has had a clear impact on user satisfaction...." Case Study Axios |
| Engaging Conversational Surveys |
4.78/5 ★ |
"...Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations. . ...." Peer review by Stefan T., SWS Team Lead, Information Technology and Services |
| engaging and following up |
4.68/5 ★ |
"...With this tool, we can keep everyone engaged with product updates and automatically follow up when we carry out something new. . ...." Peer review by Jovan M., Head of Marketing, Information Technology and Services |
| Products & Pricelist Management |
4.56/5 ★ |
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...They needed a better place to store and process their customer feedback...." Case Study Ahrefs |
|
| measuring net promoter score |
4.91/5 ★ |
| Measuring CSAT |
4.91/5 ★ |
| Engaging Conversational Surveys |
4.78/5 ★ |
"...Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations. . ...." Peer review by Stefan T., SWS Team Lead, Information Technology and Services |
|
| engaging and following up |
4.78/5 ★ |
| Products & Pricelist Management |
4.56/5 ★ |
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 691 insights from peers and experts to help you assess how these Canny use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs |
|
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo |
|
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Felix Higgs Senior CSM Knak |
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs |
|
Aroa Gil Bo Product Lead Framer |
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo |
|
Nick Barraclough Partner Success Manager Figured |
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study FramerRead More |
|
Case Study CompassRead More |
|
Case Study KnakRead More |
Frequently Asked Questions(FAQ)
for Canny
What is Canny?
What is Canny used for?
What are the top features of Canny?
Who uses Canny?
What are Canny alternatives?
Where is Canny located?
Popular Business Setting
for Canny
Top Industries
- Computer Software
- Real Estate
- Internet
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Canny to Scale best practices and Acquire customers
Canny Alternatives
Peer and Expert Opinion on Features
for Canny
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Auto update | Read Reviews (6) |
| Recording | Read Reviews (6) |
| Widgets | Read Reviews (5) |
| Landing page | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Auto update | Read Reviews (6) |
| Recording | Read Reviews (6) |
| Widgets | Read Reviews (5) |
| Landing page | Read Reviews (5) |
IT and Other Capabilities
for Canny
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (63) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (63) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (97) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (97) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
Software Failure Risk Guidance
?for Canny
Overall Risk Meter
Top Failure Risks for Canny
Vendor Profile Details
Company Name
Canny
Company Website
https://canny.io/HQ Location
San Francisco, California 94114, US
Employees
02-10
Social
Financials
PRIVATE
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