Canny: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Canny
Brand: Canny
Rating: 4.53 (691 reviews)

4.53 5

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(691)

Canny: Customer Feedback Management Tool

Canny Overview

Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

Review Customer Feedback
Collaboration
Training & Onboarding
Community Building
Sending & Publishing Communications
Lifetime Value Management
Automated Workflows

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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

Improve Product Experience
Improve Customer Satisfaction
Improve Employee Experience
Improve Visibility
Improve ROI
Improve Brand Engagement
Build Brand Awareness

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Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win." - Felix Higgs

Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Popular Business Setting

for Canny

Top Industries

Computer Software
Real Estate
Internet

Popular in

Enterprise
Mid Market
Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Canny Use Cases

What makes Canny ideal for Collecting Feedback?

Canny is a tool that helps companies gather and organize customer feedback. It simplifies the process, centralizes feedback, and keeps customers informed. Canny makes it easier for companies to understand customer needs and make better product decisions.

"...In other words, it is not the place to suggest feedback on our smart contract design or legal structure...." Upvote/Downvote: Piloting a New Way for Design Feedback

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What Are the key features of Canny for Engaging Conversational Surveys?

What benefits does Canny offer for Products & Pricelist Management?

How can Canny enhance your Review Customer Feedback process?

How does Canny address your Collaboration Challenges?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Felix Higgs Senior CSM Knak	I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Liya Ai Product Ops Manager CircleCI	Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Nick Barraclough Partner Success Manager Figured	Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough

CUSTOMERS	TESTIMONIALS
Felix Higgs Senior CSM Knak	I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Liya Ai Product Ops Manager CircleCI	Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Nick Barraclough Partner Success Manager Figured	Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough

Case Studies

Non-Profit Organization Management

CASE STUDY GiveButter

GiveButter wanted to grow by listening to customer feedback. They used Canny to collect and manage ideas from users. The product and sales teams used Canny to decide what to build and keep users upda...ted. In 2022, they launched Auctions, which got over 600 votes on Canny. Their NPS score reached 75 in Q1. Canny helped GiveButter build features their customers wanted and keep everyone informed.

Internet

CASE STUDY Jane Technologies

Jane Technologies had trouble tracking partner feedback and feature requests. Their old system made it hard to see which issues were most important. They chose Canny to help manage feedback and conne...ct with their other tools. Canny saved the team hours each week and made it easier for everyone to see and vote on requests. Team communication improved, and the company culture got stronger. Customers also noticed faster response times from Jane Technologies.

Computer Software

CASE STUDY ClickUp

ClickUp was growing fast and had trouble handling lots of customer feedback. Their old way of managing feedback was manual and hard for the team. They started using Canny to collect and track feedbac...k right inside their product. Now, over 3,500 users have given feedback more than 30,000 times in less than a year. The product team gets better insights and can improve features faster. The customer success team spends less time managing feedback. Users feel their feedback matters and give more 5 star reviews.

Marketing and Advertising

CASE STUDY Knak

Knak's customer success team had trouble managing user feedback. Feedback was scattered and there was no easy way for customers to submit requests. They chose Canny because it focused on feedback man...agement without extra features. Setting up Canny was quick and easy, and it integrated well with their tools. Now, all feedback is in one place and the team saves a lot of time. Customers get updates quickly, and the team can better prioritize work.

Computer Software

CASE STUDY Figured

Figured had trouble managing feedback with their old tool. The tool was hard to use and did not connect with other systems. This caused feedback to be lost and team members to be frustrated. They swi...tched to Canny, which was easy to set up and use. Now, all feedback is in one place and the team works together better. Customers also feel more involved and communication has improved.

Real Estate

CASE STUDY Aryeo

Aryeo had trouble managing user feedback and support requests. They used Intercom and manual lists, which became hard to track as they grew. Aryeo started using Canny to collect and manage feedback. ...Canny was easy to set up and gave the team better visibility into user needs. With Canny, Aryeo reduced support inbox queries by 20%. Their users now feel more involved and heard.

Selling more & delighting customers through feedback management

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .