Canny Overview

Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success." - Zeb Evans

Peer review evidence (same sources as the product rating summary)

"...As your business grows, collecting and organizing feedback from your customers gets really overwhelming...." Peer review
"...With this tool, we can keep everyone engaged with product updates and automatically follow up when we carry out something new. . ...." Peer review by Jovan M., Head of Marketing, Information Technology and Services
"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass

Canny, SmileBack, Medallia Agent Connect, Simplesat, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Canny Customer wins, Customer success stories, Case studies

What benefits does Canny offer for Collecting Feedback?

What Are the key features of Canny for Engaging Conversational Surveys?

What solutions does Canny provide for Products & Pricelist Management?

What Are the key features of Canny for Review Customer Feedback?

Why is Canny the best choice for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Canny testimonial

Zeb Evans

Founder, CEO

ClickUp
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
CUSTOMERS TESTIMONIALS
Canny testimonial

Zeb Evans

Founder, CEO

ClickUp
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
 

Strapi - Computer Software - Computer Software

Strapi used Canny to improve community feedback and double their user interactions. Before Canny, Strapi struggled to manage feedback and lacked context for feature requests. With Canny, the team gai...ned a public roadmap, better integrations, and a simple interface. Product managers, sales, and support teams all use Canny daily. Strapi saw a 100% increase in comments and higher customer satisfaction. The discovery process became faster and more cost-effective.

Read on →
 

Mercury - Financial Services - Financial Services

Canny helped Mercury improve efficiency and productivity by centralizing user feedback. Before Canny, Mercury tracked feature requests in Slack, email, Notion, and Linear, which was messy. With Canny..., they use voting to prioritize issues and boards to triage feedback to the right team. Weekly Canny syncs help them add requests to the roadmap. Integrations like Slack streamline workflows. Mercury saw an increase in user feedback and now celebrates shipped features that originated from Canny requests.

Read on →
 

Ahrefs - Internet - Internet

Ahrefs used Canny to organize and track feature requests from over 1,000 customers. Before Canny, feedback was scattered across tools like Intercom, Slack, and Google Sheets. Canny helped Ahrefs cent...ralize feedback, prioritize requests, and set clear customer expectations. The product team now uses Canny to guide product development and communicate updates. Tim Soulo, CMO, says Canny made feedback management simple and effective.

Read on →
 

Typeform - Internet - Internet

Typeform used Canny Autopilot to automate feedback tracking across five teams. Before Canny, teams struggled to spot trends and prioritize feature requests. Canny integrated with Salesforce, Zendesk,... and Chrome, centralizing all feedback. Autopilot identified 30% more feature requests than the live team, with 93% accuracy. This helped Typeform link product requests to revenue and improve product decisions.

Read on →
 

hapily - Information Technology And Services - Information Technology and Services

Canny helps hapily connect customer feedback to revenue opportunities. The team uses Canny to gather, prioritize, and act on product requests from users. Feedback is logged from sales calls and suppo...rt tickets, then linked to deals in HubSpot. Canny boards are embedded in their app, website, and emails, making it easy for customers to vote and follow updates. This process helps hapily make smarter product decisions and keep customers engaged.

Read on →
 

Paces - Information Technology And Services - Information Technology and Services

Paces used Canny to organize and prioritize customer feedback. Before Canny, feedback was scattered and hard to track. With Canny, Paces linked over $500,000 in revenue to a single feature request. T...eams now use Canny dashboards to make data-driven decisions. Sales, product, and engineering work together better. Paces ships high-impact features faster and aligns work with business goals.

Read on →

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

SmileBack, Medallia Agent Connect, Simplesat and Thematic are popular alternatives for Canny.

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny, Inc. News

Product

Canny for customer success: using Canny on customer support teams

This article discusses how Canny enhances customer success by organizing feedback for product teams. It highlights Canny's integrations with Intercom and Zendesk, enabling seamless feedback tracking. Canny allows customer-facing teams to manage requests efficiently, ensuring product teams prioritize customer needs. This structured approach closes the feedback loop, keeping customers engaged and informed.

Read more →

Canny, Inc. Profile

Company Name

Canny, Inc.

Company Website

//canny.io

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE