Canny Overview

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Canny.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (88)

"...Before, collecting customer feedback felt unorganized and ineffective. . ...."
measuring net promoter score

4.41/5

Read Reviews (4)

"How Bench uses Canny internally to build a transparent culture around product feedback"
Measuring CSAT

3.85/5

Read Reviews (2)

"...Faster and more efficient feature prioritization has had a clear impact on user satisfaction...."
Engaging Conversational Surveys

4.78/5

Read Reviews (46)

"...Zeb frequently follows up to get additional insight on a requested feature...." Case Study ClickUp
engaging and following up

4.68/5

Read Reviews (32)

"...Be able to follow up with customers to build on customer relationships...."
Products & Pricelist Management

4.56/5

Read Reviews (30)

"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass
PEER EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (88)

"...Before, collecting customer feedback felt unorganized and ineffective. . ...." Peer review by Kyle L., Customer Support Specialist , Computer Software
measuring net promoter score

4.91/5

Read Reviews (4)

Measuring CSAT

4.91/5

Read Reviews (2)

Engaging Conversational Surveys

4.78/5

Read Reviews (46)

"...Zeb frequently follows up to get additional insight on a requested feature...." Case Study ClickUp
engaging and following up

4.78/5

Read Reviews (32)

Products & Pricelist Management

4.56/5

Read Reviews (30)

"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 691 insights from peers and experts to help you assess how these Canny use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Sean Carrell

Director of Product Support

Compass

Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell

Zeb Evans

Founder, CEO

ClickUp

The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans

Tim Soulo

CMO

Ahrefs

If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
CUSTOMERS TESTIMONIALS

Sean Carrell

Director of Product Support

Compass

Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell

Zeb Evans

Founder, CEO

ClickUp

The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans

Tim Soulo

CMO

Ahrefs

If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo

Case Studies

COMPANY CASE STUDIES
Case Study Bench

How Bench uses Canny internally to build a transparent culture around product feedback

Read More
Case Study Ahrefs

How Ahrefs uses Canny to track feature requests and set customer expectations

Read More
Case Study Figured

How Figured uses Canny to strengthen team collaboration and build community

Read More

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Thematic, Medallia Agent Connect, Surveypal Platform and Simplesat are popular alternatives for Canny.

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Canny to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Canny

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (9)
Auto update

4.55/5

Read Reviews (6)
Recording

3.77/5

Read Reviews (6)
Widgets

3.07/5

Read Reviews (5)
Landing page

3.00/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (9)
Auto update

4.55/5

Read Reviews (6)
Recording

3.77/5

Read Reviews (6)
Widgets

3.07/5

Read Reviews (5)
Landing page

3.00/5

Read Reviews (5)

IT and Other Capabilities

for Canny

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.84/5

Read Reviews (63)
Data Export

3.81/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.84/5

Read Reviews (63)
Data Export

3.81/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5

Read Reviews (97)
Chat Support

3.86/5

Read Reviews (4)
Email Support

2.41/5

Read Reviews (3)
Phone Support

2.35/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5

Read Reviews (97)
Chat Support

3.86/5

Read Reviews (4)
Email Support

2.41/5

Read Reviews (3)
Phone Support

2.35/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.31/5

Read Reviews (23)
Custom Reports

3.48/5

Read Reviews (68)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.31/5

Read Reviews (23)
Custom Reports

3.48/5

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Vendor Profile Details

Company Name

Canny

Company Website

https://canny.io/

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Financials

Private