Canny Overview

Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone." - Aroa Gil Bo

Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Canny Use Cases

How can Canny enhance your Collecting Feedback process?

How efficiently Does Canny manage your Engaging Conversational Surveys?

How can Canny enhance your Products & Pricelist Management process?

What benefits does Canny offer for Review Customer Feedback?

What Are the key features of Canny for Collaboration?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Canny testimonial

Aroa Gil Bo

Product Lead

Framer
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Joshua Berkowitz

Head of Product

Bench
The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz
CUSTOMERS TESTIMONIALS
Canny testimonial

Aroa Gil Bo

Product Lead

Framer
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo
Canny testimonial

Felix Higgs

Senior CSM

Knak
I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Joshua Berkowitz

Head of Product

Bench
The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz

Case Studies

Information Technology and Services

CASE STUDY getimg.ai

Canny helps getimg.ai manage and prioritize user feedback. The team used to spend eight hours a month tracking feedback in spreadsheets. With Canny's feedback boards and voting system, users can easi...ly share and vote on feature requests. This made it easier to spot popular ideas and build features like Image to Prompt. The changelog keeps users informed about new updates. Canny saves time and helps getimg.ai engage its large user base.

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Computer Software

CASE STUDY Appcues

Canny helps Appcues manage user feedback and close the feedback loop. Before Canny, Appcues struggled with unorganized feedback and lost context. With Canny, feedback is centralized, easy to track, a...nd prioritized using Salesforce integration. The product team saves time by merging duplicate requests and quickly finds beta testers. Customers feel heard and valued, and the team is more confident in their product decisions.

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Computer Software

CASE STUDY Spekit

Canny helps Spekit organize and manage product feedback. Before Canny, Spekit struggled to prioritize feedback and connect teams. Andrea Park used Canny to review over 650 posts and mark 95 as comple...te. Now, all feedback is in one place, linked to Jira, and visible to every team. The Slack and Jira integrations save time and keep everyone updated. Canny's changelog and Autopilot features make tracking and sharing updates easy.

Read more →
Sports

CASE STUDY Outlier

Canny helped Outlier manage and organize user feedback for their sports betting app. Outlier struggled with too much feedback and lost feature requests. Canny made it easy to collect, triage, and tra...ck feedback. The team uses Canny to align product and marketing, saving time and improving communication. Outlier avoided hiring a product manager early and built trust with their community by sharing updates.

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Marketing and Advertising

CASE STUDY Pallyy

Canny helps Pallyy collect and manage user feedback for its social media management platform. Before Canny, the founder struggled to get feedback and spent too much time on email outreach. With Canny..., users submit feedback directly through the dashboard, making the process automatic. Pallyy uses Canny to prioritize requests, share a public roadmap, and announce updates. This saves the founder many hours and helps shape the product based on real user needs.

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Information Technology and Services

CASE STUDY tl;dv

Canny helps tl;dv collect and manage customer feedback. Before Canny, tl;dv used a Discord channel, which was hard to manage and not scalable. With Canny, tl;dv added a feedback widget to every scree...n and connected notifications to Slack. The team saves hours each week and stays focused on building the right features. Canny helps tl;dv engage users and win back customers by acting on feedback. The tool also helps organize and prioritize product roadmaps.

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Video

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny, Inc. Profile

Company Name

Canny, Inc.

Company Website

//canny.io

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE