Canny Overview

This is a summary of the comprehensive capabilities and benefits of Canny based on over 691 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Canny, Thematic, Medallia Agent Connect, Surveypal Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Canny is right for your needs? Our Cuspera AI engine can evaluate how Canny fits your specific business needs, industry, and context. Get your personalized assessment report today.

Canny supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Products & Pricelist Management
  • Review Customer Feedback
  • Collaboration

Canny can help you with many business goals, such as Scale Best Practices, Acquire Customers, Improve Product Experience, Improve Customer Satisfaction, Improve Employee Experience, etc. As a solution, Canny's capabilities include Personalization, Auto Update, Recording, etc.

Canny Computer Software Vertical is its biggest customer base.

Reviews

"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. " - Felix Higgs

Canny Reviews

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Canny.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (88)

"...Join these awesome teams who use customer feedback to build great products. ..." Product Changelog
measuring net promoter score

4.41/5

Read Reviews (4)

"How Axios uses Canny to keep internal teams aligned, inform stakeholders, and reduce time spent on messy communication"
Measuring CSAT

3.85/5

Read Reviews (2)

"...Faster and more efficient feature prioritization has had a clear impact on user satisfaction...."
Engaging Conversational Surveys

4.78/5

Read Reviews (46)

"...I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released...."
engaging and following up

4.68/5

Read Reviews (32)

"..." Now the user and others can see their suggestion and engage others interested in the same feature...."
Products & Pricelist Management

4.56/5

Read Reviews (30)

"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass
PEER EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (88)

"...Join these awesome teams who use customer feedback to build great products. ..." Product Changelog
measuring net promoter score

4.91/5

Read Reviews (4)

Measuring CSAT

4.91/5

Read Reviews (2)

Engaging Conversational Surveys

4.78/5

Read Reviews (46)

"...I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released...." Peer review by User
engaging and following up

4.78/5

Read Reviews (32)

Products & Pricelist Management

4.56/5

Read Reviews (30)

"...Product managers had to go to many disparate locations to pull feedback together and figure out what to build next...." Case Study Compass

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 691 insights from peers and experts to help you assess how these Canny use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Canny testimonial

Felix Higgs

Senior CSM

Knak

I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI

Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Canny testimonial

Joshua Berkowitz

Head of Product

Bench

The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz
CUSTOMERS TESTIMONIALS
Canny testimonial

Felix Higgs

Senior CSM

Knak

I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. Testimonial By Felix Higgs
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI

Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Canny testimonial

Joshua Berkowitz

Head of Product

Bench

The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz

Case Studies

COMPANY CASE STUDIES
Canny case study
Case Study Bench

How Bench uses Canny internally to build a transparent culture around product feedback

Read More
Canny case study
Case Study CircleCI

How CircleCI uses Canny as their home for feedback to inform their product decisions

Read More
Canny case study
Case Study Framer

How Framer uses Canny as their single source of truth for user feedback

Read More

Video

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Thematic, Medallia Agent Connect, Surveypal Platform and Simplesat are popular alternatives for Canny.

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business
lightning

Peers used Canny to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Canny

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (9)
Auto update

4.55/5

Read Reviews (6)
Recording

3.77/5

Read Reviews (6)
Widgets

3.07/5

Read Reviews (5)
Landing page

3.00/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.00/5

Read Reviews (9)
Auto update

4.55/5

Read Reviews (6)
Recording

3.77/5

Read Reviews (6)
Widgets

3.07/5

Read Reviews (5)
Landing page

3.00/5

Read Reviews (5)

IT and Other Capabilities

for Canny

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.84/5

Read Reviews (63)
Data Export

3.81/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.84/5

Read Reviews (63)
Data Export

3.81/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5

Read Reviews (97)
Chat Support

3.86/5

Read Reviews (4)
Email Support

2.41/5

Read Reviews (3)
Phone Support

2.35/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5

Read Reviews (97)
Chat Support

3.86/5

Read Reviews (4)
Email Support

2.41/5

Read Reviews (3)
Phone Support

2.35/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.31/5

Read Reviews (23)
Custom Reports

3.48/5

Read Reviews (68)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.31/5

Read Reviews (23)
Custom Reports

3.48/5

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Vendor Profile Details

Company Name

Canny

Company Website

https://canny.io/

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Financials

PRIVATE