Canny Overview

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc.

Reviews

"Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed." - Liya Ai

Canny, Thematic, Medallia Agent Connect, Surveypal Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Canny Use Cases

What makes Canny ideal for Collecting Feedback?

Why is Canny the best choice for Engaging Conversational Surveys?

What makes Canny ideal for Products & Pricelist Management?

How does Canny address your Review Customer Feedback Challenges?

What makes Canny ideal for Collaboration?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI

Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Canny testimonial

Zeb Evans

Founder, CEO

ClickUp

The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans
Canny testimonial

Aroa Gil Bo

Product Lead

Framer

The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo
CUSTOMERS TESTIMONIALS
Canny testimonial

Liya Ai

Product Ops Manager

CircleCI

Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Canny testimonial

Zeb Evans

Founder, CEO

ClickUp

The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans
Canny testimonial

Aroa Gil Bo

Product Lead

Framer

The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo

Case Studies

COMPANY INDUSTRY CASE STUDIES
Canny case study
Computer Software
Computer Software
Case Study Framer

How Framer uses Canny as their single source of truth for user feedback

Read More
Canny case study
Internet
Internet
Case Study Ahrefs

How Ahrefs uses Canny to track feature requests and set customer expectations

Read More
Canny case study
Accounting
Accounting
Case Study Bench

How Bench uses Canny internally to build a transparent culture around product feedback

Read More

Video

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Thematic, Medallia Agent Connect, Surveypal Platform and Simplesat are popular alternatives for Canny.

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Canny Integrations

Canny integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.84/5 ★

Read Reviews (63)
Data Export

3.81/5 ★

Read Reviews (7)

Few API Integrations for Canny

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny Profile

Company Name

Canny

Company Website

https://canny.io/

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Financials

PRIVATE