Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers." - Jocelyn Brown
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Gainsight CS Use Cases
How can Gainsight CS optimize your Customer Feedback Management Workflow?
How can Gainsight CS enhance your Onboarding process?
What Are the key features of Gainsight CS for Automated Playbooks?
What benefits does Gainsight CS offer for Workflow Management?
Why is Gainsight CS the best choice for Customer Success Management?
68+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown |
|
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jocelyn Brown VP of Customer Success Allocadia |
Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown |
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
Paul Liebman Head of Global Customer Success Eventbrite |
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
Case Studies
Case Study Serenova
Case Study Templafy
Case Study Rosetta Stone
Case Study Intelex
Case Study Tessian
Video
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Gainsight Completes Two Acquisitions To Accelerate The
Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
