TalkToTheManager: Product updates, Customer stories, and Insights | 2026 Cuspera

TalkToTheManager helps Laurenzo's El Tiempo Cantina get real-time feedback from customers by SMS. The restaurant uses the tool to talk with guests and fix problems fast. The service keeps phone numbe...rs private for both managers and customers. Roland Laurenzo, President, says customers love the tool and it is a must-have for restaurant owners. Since using TalkToTheManager, they have kept more guests happy and improved their service.
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Laurenzo's El Tiempo Cantina uses TalkToTheManager to handle customer feedback in real-time. Customers text their comments anonymously, and managers can respond immediately. This helps resolve issues... quickly and improves customer satisfaction. The tool is considered essential for proactive restaurant management.
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Torchy's Tacos, a fast-growing taco shop in Austin, Texas, needed a better way to get customer feedback. They started using TalkToTheManager, a real-time feedback service, to improve customer service.... This tool allowed customers to send anonymous feedback via text, which managers could address immediately. As a result, Torchy's reduced calls to corporate, recovered many customers, and maintained high satisfaction rates. They also plan to use the service for marketing by gathering customer opinions on new products.
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Laurenzo's El Tiempo Cantina, a family-owned Mexican restaurant, needed a quick way to gather customer feedback. They tried suggestion cards and boxes but found them unsatisfactory. They implemented ...TalkToTheManager, a real-time feedback service, allowing customers to send feedback via text. This system enabled managers to resolve issues immediately, even while customers were still in the restaurant. The feedback program was highly effective, with 80% positive comments and quick issue resolution. Roland Laurenzo, the president, recommends the service for its ability to improve service and customer satisfaction.
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