TalkToTheManager Overview

TalkToTheManager enables anonymous customer feedback via text message and real-time replies. Customer complaints are addressed privately and efficiently.

Use Cases

Customers recommend Customer Feedback Management, Contract Management, Social Media Analytics, as the business use cases that they have been most satisfied with while using TalkToTheManager.

Other use cases:

  • Communication Management
  • Scheduling Post To Social Media
  • Lifetime Value Management
  • Rating And Review Management
  • Lead Engagement
  • Customer Case Management
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TalkToTheManager.

Other priorities:

  • Enter New Markets Internationally Or Locally
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TalkToTheManager Use-Cases and Business Priorities: Customer Satisfaction Data

TalkToTheManager works with different mediums / channels such as Text SMS. Social Media. Website etc.

TalkToTheManager's features include Feedback Surveys, and Widgets. and TalkToTheManager support capabilities include 24/7 Support, Email Support, Chat Support, etc. also TalkToTheManager analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Talk to the manager is one of the best customer retention/ satisfaction programs in the market...." Peer review by Paul B., Founder

TalkToTheManager, ChurnZero, Gainsight CS, Sinch, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TalkToTheManager

Top Industries

  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business

TalkToTheManager is popular in Non-Profit Organization Management, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on TalkToTheManager Use Cases

What makes TalkToTheManager ideal for Customer Feedback Management?

How efficiently Does TalkToTheManager manage your Social Media Analytics?

How can TalkToTheManager enhance your Communication Management process?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TalkToTheManager solved their Customer Success Platform needs. Cuspera uses 231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Case Studies

Restaurants

CASE STUDY Laurenzo's El Tiempo Cantina

Laurenzo's El Tiempo Cantina uses TalkToTheManager to handle customer feedback in real-time. Customers text their comments anonymously, and managers can respond immediately. This helps resolve issues... quickly and improves customer satisfaction. The tool is considered essential for proactive restaurant management.

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Restaurants

CASE STUDY Laurenzo's El Tiempo Cantina

TalkToTheManager helps Laurenzo's El Tiempo Cantina get real-time feedback from customers by SMS. The restaurant uses the tool to talk with guests and fix problems fast. The service keeps phone numbe...rs private for both managers and customers. Roland Laurenzo, President, says customers love the tool and it is a must-have for restaurant owners. Since using TalkToTheManager, they have kept more guests happy and improved their service.

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Restaurants

CASE STUDY Torchy's Tacos

Torchy's Tacos, a fast-growing taco shop in Austin, Texas, needed a better way to get customer feedback. They started using TalkToTheManager, a real-time feedback service, to improve customer service.... This tool allowed customers to send anonymous feedback via text, which managers could address immediately. As a result, Torchy's reduced calls to corporate, recovered many customers, and maintained high satisfaction rates. They also plan to use the service for marketing by gathering customer opinions on new products.

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Restaurants

CASE STUDY Laurenzo's El Tiempo Cantina

Laurenzo's El Tiempo Cantina uses TalkToTheManager for customer feedback. They get anonymous feedback by text. 80% of comments are positive. Managers solve problems quickly. Customers love the servic...e.

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lightning

Peers used TalkToTheManager for customer feedback management and contract management

TalkToTheManager Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.27/5 ★

Read Reviews (38)
Analytics

4.23/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.27/5 ★

Read Reviews (38)
Analytics

4.23/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for TalkToTheManager

Overall Risk Meter

Low Medium High

Top Failure Risks for TalkToTheManager

TalkToTheManager, LLC Profile

Company Name

TalkToTheManager, LLC

Company Website

https://talktothemanager.com/

HQ Location

Seattle, WA United States.

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE