Front: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Front
Brand: Front
Rating: 4.48 (3397 reviews)

4.48 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3397)

Customer Communication hub connecting all communication channels

AI Powered

Front Overview

Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.

Other use cases:

Engagement Management
Onboarding
Helpdesk Management
Sales Document Management
Social Media Management
Customer Feedback Management
Contact List Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.

Other priorities:

Improve Internal Communications
Improve ROI
Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Launch New Products
Improve Visibility
Improve Stakeholder Relations
Improve Consistency

See all business priorities See less business priorities

Front Use-Cases and Business Priorities: Customer Satisfaction Data

Front works with different mediums / channels such as E-Mail,

Front's features include Personalization, Templates, Ticketing, etc.

Reviews

"Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about." - James Patrick Dempsey

Front, Gainsight Platform, ChurnZero, Totango, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Front

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Front Use Cases

Why is Front the best choice for Collaboration?

Front is a platform facilitating team collaboration by integrating multiple communication channels into a unified workspace. It enables shared inboxes, task assignments, and communication between team members. Front allows teams to streamline workflows, increase accountability, and improve response times. A limitation is that the user interface can be overwhelming due to its attempt to encompass all communication needs.

"...Our entire team can chat and collaborate with everyone's emails...." Peer review by Daniel E, Lead Project Manager, Retail

What solutions does Front provide for Communication Management?

Front Communication Management facilitates team collaboration in managing and sending emails from a single platform. It allows for unified internal communication, including email organization, team inbox management, and tracking features. However, Front may have limitations with image uploading speed, potentially affecting email sending efficiency.

"...Jukin Media uses Front and Aircall to manage customer messages across email and phone to power their user-generated video platform...." Case Study Jukin Media

What benefits does Front offer for Workflow Management?

Front is a workflow management tool that consolidates communication channels and automates workflows. Key features include assigning and commenting on conversations, real-time group editing, and workflow automation. The tool is designed to be intuitive and easy to use. Front is well-suited for organizations with simple workflows and low support volumes.

"...Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications...." Peer review by Verified Reviewer, Information Technology and Services

What Are the key features of Front for Engagement Management?

Front Engagement Management facilitates efficient customer interactions by providing centralized access to communication channels, enabling teams to respond quickly and effectively. Features like internal comments, follow-up reminders, and canned responses enhance team collaboration and improve response times. A limitation of the platform is its susceptibility to errors that can lead to unintended consequences, such as sending mass emails inadvertently.

"...As every shipment moved through the process from booking, to tracking, invoicing, and follow up, we needed a way to keep all the conversations about a particular shipping together in one place...." Case Study Sendify

How can Front optimize your Onboarding Workflow?

Front provides a shared inbox platform for managing customer communications across various channels, including email, social media, and SMS. Front enables teams to handle high volumes of messages efficiently, onboard new team members quickly, and delegate tasks effectively. Front's onboarding process can be challenging, particularly for large teams with diverse needs.

"...I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app...." Peer review by Alice D., Internet

43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
James Patrick Dempsey Chief of Staff Setter	Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. Testimonial By James Patrick Dempsey
Warren Kucker CEO and Co-founder Boxton	Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines

CUSTOMERS	TESTIMONIALS
James Patrick Dempsey Chief of Staff Setter	Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. Testimonial By James Patrick Dempsey
Warren Kucker CEO and Co-founder Boxton	Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines

Case Studies

COMPANY	CASE STUDIES
Altour	Case Study Altour Altour gives outstanding client service with Front Read More
Lydia	Case Study Lydia Lydia cuts response time & makes customers happier Read More
OpenWork	Case Study OpenWork OpenWork cuts response times by 80% to serve customers better with Front & Aircall Read More

Video

Front Product Demo

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.

What are Front alternatives?

Gainsight Platform, ChurnZero, Totango and Freshdesk Customer Success are popular alternatives for Front.

Where is Front located?

Front is headquartered at San Francisco USA.

Peers used Front for collaboration and communication management

Front Competitors

More Front Alternatives...

Front Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.15/5 ★ Read Reviews (10)
Analytics	4.14/5 ★ Read Reviews (123)
Custom Reports	3.85/5 ★ Read Reviews (299)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.15/5 ★ Read Reviews (10)
Analytics	4.14/5 ★ Read Reviews (123)
Custom Reports	3.85/5 ★ Read Reviews (299)

Front Integrations

Front integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.78/5 ★

Read Reviews (66)

Data Import

3.76/5 ★

Read Reviews (199)

Software Failure Risk Guidance

for Front

Overall Risk Meter

Low Medium High

Top Failure Risks for Front

FrontApp Profile

Company Name

FrontApp

Company Website

https://front.com/

Year Founded

2013

HQ Location

San Francisco USA

Employees

51-100

Social

Financials

SERIES D

Front: Use-Cases, Insights and Reviews | 2024 Cuspera

Customer Communication hub connecting all communication channels

Failure Risk for Front ?

Front Overview

Use Cases

Business Priorities

Front Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Front Use Cases

Why is Front the best choice for Collaboration?

What solutions does Front provide for Communication Management?

What benefits does Front offer for Workflow Management?

What Are the key features of Front for Engagement Management?

How can Front optimize your Onboarding Workflow?

43+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Altour

Case Study Lydia

Case Study OpenWork

Video

Front Product Demo

Frequently Asked Questions(FAQ)

What is Front?

What is Front used for?

What are the top features of Front?

Who uses Front?

What are Front alternatives?

Where is Front located?

Peers used Front for collaboration and communication management

Front Competitors

Front Features

Front Integrations

PagerDuty Platform

Slack

Intercom

Zapier

Asana

Software Failure Risk Guidance

FrontApp Profile

Get a personalised risk report for Front

Connect to vendor request

Request Custom Quote