Front Overview
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.
Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.
Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Front.
Use Cases
Peers recommend Collaboration , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Front.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with E-Mail |
4.97/5 ★ |
"...The Blueground team uses Front s commenting feature to collaborate on responses, which saves them time internally...." Case Study Blueground |
| Communication Management with E-Mail |
4.42/5 ★ |
"...Front lets us comment on emails and review each others' emails before we send them..." Peer review by Jan Z |
| sending & publishing communications |
4.34/5 ★ |
"...I usually need to read the email anyway Sending the message in Front gives me the full context of the conversation...." Case Study Jukin Media |
| tracking & monitoring communications |
4.27/5 ★ |
"...From email tracking, accountability, team collaboration, collision detection and a strong rule engine that allows you to automated your email workflow...." Peer review by Trevor G, Developer |
| Workflow Management with E-Mail |
4.49/5 ★ |
"...Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications...." Peer review by Verified Reviewer, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with E-Mail |
4.97/5 ★ |
"...The Blueground team uses Front s commenting feature to collaborate on responses, which saves them time internally...." Case Study Blueground |
|
| Communication Management with E-Mail |
4.42/5 ★ |
"...Front lets us comment on emails and review each others' emails before we send them..." Peer review by Jan Z |
|
| sending & publishing communications |
4.42/5 ★ |
| tracking & monitoring communications |
4.42/5 ★ |
| Workflow Management with E-Mail |
4.49/5 ★ |
"...Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications...." Peer review by Verified Reviewer, Information Technology and Services |
|
43+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3397 insights from peers and experts to help you assess how these Front use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines |
|
Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. Testimonial By James Patrick Dempsey |
|
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Trish Stines Vice President, Client Services Boostability |
My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines |
|
James Patrick Dempsey Chief of Staff Setter |
Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. Testimonial By James Patrick Dempsey |
|
John Erickson Read story Project Manager Fishbowl |
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Shaker LogisticsRead More |
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Case Study ZumperRead More |
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Case Study MateraRead More |
Frequently Asked Questions(FAQ)
for Front
What is Front?
What is Front used for?
What are the top features of Front?
Who uses Front?
What are Front alternatives?
Where is Front located?
Popular Business Setting
for Front
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Front to Enhance customer relationships and Acquire customers
Front Alternatives
Peer and Expert Opinion on Features
for Front
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (196) |
| Templates | Read Reviews (87) |
| Ticketing | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (28) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (196) |
| Templates | Read Reviews (87) |
| Ticketing | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (28) |
IT and Other Capabilities
for Front
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (96) |
| Email Support | Read Reviews (100) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (778) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (96) |
| Email Support | Read Reviews (100) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (778) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
Software Failure Risk Guidance
?for Front
Overall Risk Meter
Top Failure Risks for Front
Vendor Profile Details
HQ Location
San Francisco USA
Employees
51-100
Social
Financials
Series B
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