Front Overview
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.
Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.
Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Front.
Use Cases
Peers recommend Collaboration , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Front.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with E-Mail |
4.97/5 ★ |
"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...." Peer review by Delanie T, Sales Business Development |
| Communication Management with E-Mail |
4.42/5 ★ |
"...It facilitates the management of communications since it allows me to visualize all the email inboxes without problems...." Peer review by User |
| sending & publishing communications |
4.34/5 ★ |
"...That way you re never stuck sifting through long forwarded email threads, and you never risk sending an internal email to a customer...." Shared Inbox Software for Teams |
| tracking & monitoring communications |
4.27/5 ★ |
"...If you need someone s opinion, you can just @mention them in a comment to loop them in, or tag the message to track it later...." Case Study CHAYN |
| Workflow Management with E-Mail |
4.49/5 ★ |
"...Front has been a transformational application in our workflow...." Peer review by Joe S, Tax and Accounting Strategist |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with E-Mail |
4.97/5 ★ |
"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...." Peer review by Delanie T, Sales Business Development |
|
| Communication Management with E-Mail |
4.42/5 ★ |
"...It facilitates the management of communications since it allows me to visualize all the email inboxes without problems...." Peer review by User |
|
| sending & publishing communications |
4.42/5 ★ |
| tracking & monitoring communications |
4.42/5 ★ |
| Workflow Management with E-Mail |
4.49/5 ★ |
"...Front has been a transformational application in our workflow...." Peer review by Joe S, Tax and Accounting Strategist |
|
43+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3397 insights from peers and experts to help you assess how these Front use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith |
|
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
|
My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zach Smith CEO and Co-founder Anywhere |
You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith |
|
John Erickson Read story Project Manager Fishbowl |
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
|
Trish Stines Vice President, Client Services Boostability |
My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study sennderRead More |
|
Case Study ShopifyRead More |
|
Case Study Cisco MerakiRead More |
Frequently Asked Questions(FAQ)
for Front
What is Front?
What is Front used for?
What are the top features of Front?
Who uses Front?
What are Front alternatives?
Where is Front located?
Popular Business Setting
for Front
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Front to Enhance customer relationships and Acquire customers
Front Alternatives
Peer and Expert Opinion on Features
for Front
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (196) |
| Templates | Read Reviews (87) |
| Ticketing | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (28) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (196) |
| Templates | Read Reviews (87) |
| Ticketing | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (28) |
IT and Other Capabilities
for Front
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (66) |
| Data Import | Read Reviews (199) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (96) |
| Email Support | Read Reviews (100) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (778) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (96) |
| Email Support | Read Reviews (100) |
| Phone Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (778) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
Software Failure Risk Guidance
?for Front
Overall Risk Meter
Top Failure Risks for Front
Vendor Profile Details
HQ Location
San Francisco USA
Employees
51-100
Social
Financials
Series B
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