Front Overview
This is a summary of the comprehensive capabilities and benefits of Front based on over 3397 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Front, Gainsight Platform, ChurnZero, Totango, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Front is right for your needs? Our Cuspera AI engine can evaluate how Front fits your specific business needs, industry, and context. Get your personalized assessment report today.
Front supports business activities such as:
- Collaboration
- Communication Management
- Workflow Management
- Engagement Management
- Training & Onboarding
Front can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Front's capabilities include Personalization, Templates, Ticketing, etc.
Front was founded in 2013. Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"Being able to discuss the content of an email directly on the email thread in Front is huge. " - Warren Kucker
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Front.
Use Cases
Peers recommend Collaboration , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Front.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collaboration with E-Mail |
4.97/5 ★ |
"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...." Peer review by Delanie T, Sales Business Development |
Communication Management with E-Mail |
4.42/5 ★ |
"...The UI is brilliant and I love the fact that we can comment without sending another email...." Peer review by Gerald S., Management Consulting |
sending & publishing communications |
4.34/5 ★ |
"...With the Front app, you can send and receive emails, SMS, chat in just one place!..." Peer review by MA F., Operations Manager, Consumer Services |
tracking & monitoring communications |
4.27/5 ★ |
"...If you need someone s opinion, you can just @mention them in a comment to loop them in, or tag the message to track it later...." Case Study CHAYN |
Workflow Management with E-Mail |
4.49/5 ★ |
"...The workflow was disjointed and time-consuming...." Case Study Hootsuite |
PEER EXPERIENCES | |
---|---|
Collaboration with E-Mail |
4.97/5 ★ |
"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...." Peer review by Delanie T, Sales Business Development |
|
Communication Management with E-Mail |
4.42/5 ★ |
"...The UI is brilliant and I love the fact that we can comment without sending another email...." Peer review by Gerald S., Management Consulting |
|
sending & publishing communications |
4.42/5 ★ |
tracking & monitoring communications |
4.42/5 ★ |
Workflow Management with E-Mail |
4.49/5 ★ |
"...The workflow was disjointed and time-consuming...." Case Study Hootsuite |
43+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3397 insights from peers and experts to help you assess how these Front use cases fit your Customer Success Platform needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker |
|
Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce |
|
We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. Testimonial By David Sefton |
CUSTOMERS | TESTIMONIALS |
---|---|
Warren Kucker CEO and Co-founder Boxton |
Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker |
Sarah Pierce Head of Sales Better.com |
Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce |
David Sefton Senior Vice President, West Coast Operations ALTOUR |
We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. Testimonial By David Sefton |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study BoostabilityRead More |
|
Case Study AnimalzRead More |
|
Case Study CHAYNRead More |
Frequently Asked Questions(FAQ)
for Front
What is Front?
What is Front used for?
What are the top features of Front?
Who uses Front?
What are Front alternatives?
Where is Front located?
Popular Business Setting
for Front
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Front Alternatives
Peer and Expert Opinion on Features
for Front
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (196) |
Templates | Read Reviews (87) |
Ticketing | Read Reviews (78) |
Alerts: popups & Notifications | Read Reviews (36) |
Widgets | Read Reviews (28) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (196) |
Templates | Read Reviews (87) |
Ticketing | Read Reviews (78) |
Alerts: popups & Notifications | Read Reviews (36) |
Widgets | Read Reviews (28) |
IT and Other Capabilities
for Front
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (66) |
Data Import | Read Reviews (199) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (66) |
Data Import | Read Reviews (199) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (96) |
Email Support | Read Reviews (100) |
Phone Support | Read Reviews (25) |
24/7 Support | Read Reviews (778) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (96) |
Email Support | Read Reviews (100) |
Phone Support | Read Reviews (25) |
24/7 Support | Read Reviews (778) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (10) |
Analytics | Read Reviews (123) |
Custom Reports | Read Reviews (299) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (10) |
Analytics | Read Reviews (123) |
Custom Reports | Read Reviews (299) |
Software Failure Risk Guidance
?for Front
Overall Risk Meter
Top Failure Risks for Front
Vendor Profile Details
HQ Location
San Francisco USA
Employees
51-100
Social
Financials
SERIES D