Front: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Front
Brand: Front
Rating: 4.48 (3397 reviews)

4.48 5

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(3397)

Customer Communication hub connecting all communication channels

AI Powered

Front Overview

Front revolutionizes customer service by offering a modern platform that enhances customer engagement and team collaboration. Businesses achieve stronger customer relationships through Front's unified workspace, which facilitates seamless service delivery at scale. By moving beyond traditional help desks, Front enables companies to deliver exceptional customer experiences without the complexity of legacy systems. This platform is pivotal for businesses aiming to scale their customer service operations efficiently while maintaining high-quality interactions.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.

Other use cases:

Engagement Management
Onboarding
Helpdesk Management
Sales Document Management
Social Media Management
Customer Feedback Management
Contact List Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.

Other priorities:

Improve Internal Communications
Improve ROI
Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Launch New Products
Improve Visibility
Improve Stakeholder Relations
Improve Consistency

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Front Use-Cases and Business Priorities: Customer Satisfaction Data

Front works with different mediums / channels such as E-Mail.

Front's features include Personalization, Templates, Ticketing, etc. and Front support capabilities include Chat Support, Email Support, Phone Support, etc. also Front analytics capabilities include Analytics, and Custom Reports.

Reviews

"My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference." - Trish Stines

Front, Submittable, ChurnZero, ClickUp, Pipefy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.

Popular Business Setting

for Front

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Front Use Cases

What benefits does Front offer for Collaboration?

Front is a platform facilitating team collaboration by integrating multiple communication channels into a unified workspace. It enables shared inboxes, task assignments, and communication between team members. Front allows teams to streamline workflows, increase accountability, and improve response times. A limitation is that the user interface can be overwhelming due to its attempt to encompass all communication needs.

"...If your team is looking for an integrated customer support platform and team collaboration tool, you should look at Front...." Case Study Spacer

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How does Front address your Communication Management Challenges?

Front Communication Management facilitates team collaboration in managing and sending emails from a single platform. It allows for unified internal communication, including email organization, team inbox management, and tracking features. However, Front may have limitations with image uploading speed, potentially affecting email sending efficiency.

"...We can see what everybody is working on so we don't double send emails...." Peer review by Michael B

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What benefits does Front offer for Workflow Management?

Front is a workflow management tool that consolidates communication channels and automates workflows. Key features include assigning and commenting on conversations, real-time group editing, and workflow automation. The tool is designed to be intuitive and easy to use. Front is well-suited for organizations with simple workflows and low support volumes.

"...Additionally, the ease of the UX and workflow functionality makes it a pleasure to get through our email in a productive and effective manner...." Peer review by Hari M, Partner Operations Manager

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How can Front enhance your Engagement Management process?

Front Engagement Management facilitates efficient customer interactions by providing centralized access to communication channels, enabling teams to respond quickly and effectively. Features like internal comments, follow-up reminders, and canned responses enhance team collaboration and improve response times. A limitation of the platform is its susceptibility to errors that can lead to unintended consequences, such as sending mass emails inadvertently.

"...Front has been great to have better interactions with customers and not waste time in unnecessary administration...." Peer review by Verified Reviewer, Transportation/Trucking/Railroad, 10,001+ employees, Transportation/Trucking/Railroad

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How does Front address your Onboarding Challenges?

Front provides a shared inbox platform for managing customer communications across various channels, including email, social media, and SMS. Front enables teams to handle high volumes of messages efficiently, onboard new team members quickly, and delegate tasks effectively. Front's onboarding process can be challenging, particularly for large teams with diverse needs.

"...Learn how teams get visibility and accountability for group email with Front. ..." A complete guide to customer communication

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43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum
Kevin Miller Director of Growth Open Listings	Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could. Testimonial By Kevin Miller

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum
Kevin Miller Director of Growth Open Listings	Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could. Testimonial By Kevin Miller

Case Studies

Utilities

CASE STUDY Uber Freight

Uber Freight used Front to improve team communication and support. Before Front, they struggled with Outlook and Microsoft Teams, which caused lost messages and no accountability. With Front, they la...unched to 250 users in three weeks and scaled to 1,200 users in six months. Front helped Uber Freight reply to emails 50% faster and improved response quality. The platform made operations more efficient and allowed teams to focus on important tasks.

CASE STUDY Cisco Meraki

Front helped Cisco Meraki's sales support team respond to critical emails in 15 minutes or less. The team switched from Outlook to Front to handle over 10,000 monthly inbound requests. Front's automa...tion features saved them more than 20 hours each month. The platform improved visibility, accountability, and made onboarding easy. Team members used tagging and analytics to track trends and improve training.

CASE STUDY ALTOUR

Front helped ALTOUR manage high email volume and improve client service. Before Front, ALTOUR's teams struggled with duplicate replies and lacked email analytics. With Front, they use shared inboxes ...and message templates to respond faster and more thoroughly. Some departments reply to client emails in 10 minutes or less. Managers use Front's analytics for better team visibility and decision-making. Collaboration and employee satisfaction improved with Front.

Manufacturing

CASE STUDY Electrical.com

Front helped Electrical.com respond to emails 70% faster and onboard new hires 40% more efficiently. The company increased monthly sales by $20,000 using Front. Electrical.com used Front to centraliz...e communications for sales, web, and finance teams. The platform improved email routing, enabled multi-channel customer engagement, and automated workflows. This led to faster responses, better workload distribution, and improved customer service.

Internet

CASE STUDY Hootsuite

Front helped Hootsuite's EMEA Customer Success team improve productivity and collaboration. The team switched from Zendesk to Front to fix slow response times and workflow issues. With Front, they us...e shared inboxes, message templates, and integrations like Salesforce and Trello. Assignments and collaboration features make sure no message is missed. Onboarding was fast, taking only a couple of weeks. The team now manages 2,000 customers more easily and efficiently.

Utilities

CASE STUDY sennder

Front helped sennder, a leading European freight forwarder, streamline communication across 800 employees and 11 offices. sennder faced challenges with disconnected tools and repetitive tasks after r...apid growth. By implementing Front and integrating it with Salesforce, Asana, Slack, Aircall, and Looker, sennder created a unified view of customer data. The team now saves 3,500 hours each month, improving efficiency and revenue. Features like tags and comments ensure smooth operations and better customer service.

Front Product Demo

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.