Front Overview

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Front.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Visibility
  • Improve Stakeholder Relations
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Front.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with E-Mail

4.97/5

Read Reviews (323)

"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...."
Communication Management with E-Mail

4.42/5

Read Reviews (147)

"...It facilitates the management of communications since it allows me to visualize all the email inboxes without problems...."
sending & publishing communications

4.34/5

Read Reviews (64)

"...That way you re never stuck sifting through long forwarded email threads, and you never risk sending an internal email to a customer...."
tracking & monitoring communications

4.27/5

Read Reviews (16)

"...If you need someone s opinion, you can just @mention them in a comment to loop them in, or tag the message to track it later...."
Workflow Management with E-Mail

4.49/5

Read Reviews (123)

"...Front has been a transformational application in our workflow...."
PEER EXPERIENCES
Collaboration with E-Mail

4.97/5

Read Reviews (323)

"...I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other...." Peer review by Delanie T, Sales Business Development
Communication Management with E-Mail

4.42/5

Read Reviews (147)

"...It facilitates the management of communications since it allows me to visualize all the email inboxes without problems...." Peer review by User
sending & publishing communications

4.42/5

Read Reviews (64)

tracking & monitoring communications

4.42/5

Read Reviews (16)

Workflow Management with E-Mail

4.49/5

Read Reviews (123)

"...Front has been a transformational application in our workflow...." Peer review by Joe S, Tax and Accounting Strategist

43+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3397 insights from peers and experts to help you assess how these Front use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Zach Smith

CEO and Co-founder

Anywhere

You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith

John Erickson

Read story Project Manager

Fishbowl

Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson

Trish Stines

Vice President, Client Services

Boostability

My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
CUSTOMERS TESTIMONIALS

Zach Smith

CEO and Co-founder

Anywhere

You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith

John Erickson

Read story Project Manager

Fishbowl

Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson

Trish Stines

Vice President, Client Services

Boostability

My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines

Case Studies

COMPANY CASE STUDIES
Case Study sennder

sennder saves 3,500 hours per month using Front and integrations

Read More
Case Study Shopify

Shopify builds an excellent customer experience using Front

Read More
Case Study Cisco Meraki

Cisco Meraki responds to critical emails in 15 mins or less with Front

Read More

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.

What are Front alternatives?

Gainsight Platform, ChurnZero, Totango and Freshdesk Customer Success are popular alternatives for Front.

Where is Front located?

Front is headquartered at San Francisco USA.

Popular Business Setting

for Front

Top Industries

  • Transportation/Trucking/Railroad
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Front to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Front

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.97/5

Read Reviews (196)
Templates

4.08/5

Read Reviews (87)
Ticketing

4.35/5

Read Reviews (78)
Alerts: popups & Notifications

2.06/5

Read Reviews (36)
Widgets

4.56/5

Read Reviews (28)
FEATURES RATINGS AND REVIEWS
Personalization

3.97/5

Read Reviews (196)
Templates

4.08/5

Read Reviews (87)
Ticketing

4.35/5

Read Reviews (78)
Alerts: popups & Notifications

2.06/5

Read Reviews (36)
Widgets

4.56/5

Read Reviews (28)

IT and Other Capabilities

for Front

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.78/5

Read Reviews (66)
Data Import

3.76/5

Read Reviews (199)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.78/5

Read Reviews (66)
Data Import

3.76/5

Read Reviews (199)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.64/5

Read Reviews (96)
Email Support

4.47/5

Read Reviews (100)
Phone Support

4.26/5

Read Reviews (25)
24/7 Support

4.21/5

Read Reviews (778)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.64/5

Read Reviews (96)
Email Support

4.47/5

Read Reviews (100)
Phone Support

4.26/5

Read Reviews (25)
24/7 Support

4.21/5

Read Reviews (778)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.15/5

Read Reviews (10)
Analytics

4.14/5

Read Reviews (123)
Custom Reports

3.85/5

Read Reviews (299)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.15/5

Read Reviews (10)
Analytics

4.14/5

Read Reviews (123)
Custom Reports

3.85/5

Read Reviews (299)

Software Failure Risk Guidance

?

for Front

Overall Risk Meter

Low Medium High

Top Failure Risks for Front

Vendor Profile Details

Company Name

FrontApp

Company Website

https://front.com/

Year Founded

2013

HQ Location

San Francisco USA

Employees

51-100

Social

Financials

Series B