Front Overview

This is a summary of the comprehensive capabilities and benefits of Front based on over 3397 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Front, Gainsight Platform, ChurnZero, Totango, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Front is right for your needs? Our Cuspera AI engine can evaluate how Front fits your specific business needs, industry, and context. Get your personalized assessment report today.

Front supports business activities such as:

  • Collaboration
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Training & Onboarding

Front can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Front's capabilities include Personalization, Templates, Ticketing, etc.

Front was founded in 2013. Transportation/Trucking/Railroad Vertical is its biggest customer base.

Reviews

"Front is the best product I've ever used. " - Clement Ouizille

Front Reviews

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Front.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Visibility
  • Improve Stakeholder Relations
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Front.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with E-Mail

4.97/5

Read Reviews (323)

"...Their team of content marketers and writers uses Front to manage email with clients and collaborate on email together...." Case Study Animalz
Communication Management with E-Mail

4.42/5

Read Reviews (147)

"...Keeping track of passwords was difficult, and they had to be careful not to send emails with signatures from the wrong brand...." Case Study Boostability
sending & publishing communications

4.34/5

Read Reviews (64)

"...The support is superb and you can communicate within the Front app via chat for quick support without having to send an email or call...."
tracking & monitoring communications

4.27/5

Read Reviews (16)

"...Front tracks all the emails in a unique way that gives each person their personal copy...."
Workflow Management with E-Mail

4.49/5

Read Reviews (123)

"...Build automatic workflows to sort incoming requests, route them to the right person, and even manage SLAs. ..." Customer Complaint Management Software
PEER EXPERIENCES
Collaboration with E-Mail

4.97/5

Read Reviews (323)

"...Their team of content marketers and writers uses Front to manage email with clients and collaborate on email together...." Case Study Animalz
Communication Management with E-Mail

4.42/5

Read Reviews (147)

"...Keeping track of passwords was difficult, and they had to be careful not to send emails with signatures from the wrong brand...." Case Study Boostability
sending & publishing communications

4.42/5

Read Reviews (64)

tracking & monitoring communications

4.42/5

Read Reviews (16)

Workflow Management with E-Mail

4.49/5

Read Reviews (123)

"...Build automatic workflows to sort incoming requests, route them to the right person, and even manage SLAs. ..." Customer Complaint Management Software

43+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3397 insights from peers and experts to help you assess how these Front use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Front testimonial

Clement Ouizille

Co-founder

Convelio

Front is the best product I've ever used. Testimonial By Clement Ouizille
Front testimonial

Warren Kucker

CEO and Co-founder

Boxton

Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker
Front testimonial

Zach Smith

CEO and Co-founder

Anywhere

You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith
CUSTOMERS TESTIMONIALS
Front testimonial

Clement Ouizille

Co-founder

Convelio

Front is the best product I've ever used. Testimonial By Clement Ouizille
Front testimonial

Warren Kucker

CEO and Co-founder

Boxton

Being able to discuss the content of an email directly on the email thread in Front is huge. Testimonial By Warren Kucker
Front testimonial

Zach Smith

CEO and Co-founder

Anywhere

You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith

Case Studies

COMPANY CASE STUDIES
Front case study
Case Study Firewize

Firewize brings hardware support online with Front

Read More
Front case study
Case Study Bubble

Bubble increases customer happiness scores with a custom plugin in Front

Read More
Front case study
Case Study Convelio

Learn How Convelio ships art faster & cheaper than competitors

Read More

Video

Front Product Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.

What are Front alternatives?

Gainsight Platform, ChurnZero, Totango and Freshdesk Customer Success are popular alternatives for Front.

Where is Front located?

Front is headquartered at San Francisco USA.

Popular Business Setting

for Front

Top Industries

  • Transportation/Trucking/Railroad
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used Front to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Front

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.97/5

Read Reviews (196)
Templates

4.08/5

Read Reviews (87)
Ticketing

4.35/5

Read Reviews (78)
Alerts: popups & Notifications

2.06/5

Read Reviews (36)
Widgets

4.56/5

Read Reviews (28)
FEATURES RATINGS AND REVIEWS
Personalization

3.97/5

Read Reviews (196)
Templates

4.08/5

Read Reviews (87)
Ticketing

4.35/5

Read Reviews (78)
Alerts: popups & Notifications

2.06/5

Read Reviews (36)
Widgets

4.56/5

Read Reviews (28)

IT and Other Capabilities

for Front

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.78/5

Read Reviews (66)
Data Import

3.76/5

Read Reviews (199)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.78/5

Read Reviews (66)
Data Import

3.76/5

Read Reviews (199)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.64/5

Read Reviews (96)
Email Support

4.47/5

Read Reviews (100)
Phone Support

4.26/5

Read Reviews (25)
24/7 Support

4.21/5

Read Reviews (778)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.64/5

Read Reviews (96)
Email Support

4.47/5

Read Reviews (100)
Phone Support

4.26/5

Read Reviews (25)
24/7 Support

4.21/5

Read Reviews (778)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.15/5

Read Reviews (10)
Analytics

4.14/5

Read Reviews (123)
Custom Reports

3.85/5

Read Reviews (299)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.15/5

Read Reviews (10)
Analytics

4.14/5

Read Reviews (123)
Custom Reports

3.85/5

Read Reviews (299)

Software Failure Risk Guidance

?

for Front

Overall Risk Meter

Low Medium High

Top Failure Risks for Front

Vendor Profile Details

Company Name

FrontApp

Company Website

https://front.com/

Year Founded

2013

HQ Location

San Francisco USA

Employees

51-100

Social

Financials

SERIES D