Front: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Front
Brand: Front
Rating: 4.48 (3397 reviews)

4.48 5

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(3397)

Customer Communication hub connecting all communication channels

AI Powered

Front Overview

Front revolutionizes customer service by offering a modern platform that enhances customer engagement and team collaboration. Businesses achieve stronger customer relationships through Front's unified workspace, which facilitates seamless service delivery at scale. By moving beyond traditional help desks, Front enables companies to deliver exceptional customer experiences without the complexity of legacy systems. This platform is pivotal for businesses aiming to scale their customer service operations efficiently while maintaining high-quality interactions.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.

Other use cases:

Engagement Management
Onboarding
Helpdesk Management
Sales Document Management
Social Media Management
Customer Feedback Management
Contact List Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.

Other priorities:

Improve Internal Communications
Improve ROI
Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Launch New Products
Improve Visibility
Improve Stakeholder Relations
Improve Consistency

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Front Use-Cases and Business Priorities: Customer Satisfaction Data

Front works with different mediums / channels such as E-Mail.

Front's features include Personalization, Templates, Ticketing, etc. and Front support capabilities include Chat Support, Email Support, Phone Support, etc. also Front analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions." - Sarah Pierce

Front, Submittable, ChurnZero, ClickUp, Pipefy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.

Popular Business Setting

for Front

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Front Customer wins, Customer success stories, Case studies

How efficiently Does Front manage your Collaboration?

Front is a platform facilitating team collaboration by integrating multiple communication channels into a unified workspace. It enables shared inboxes, task assignments, and communication between team members. Front allows teams to streamline workflows, increase accountability, and improve response times. A limitation is that the user interface can be overwhelming due to its attempt to encompass all communication needs.

"...It also allowed us to increase the level of support that we provided our customer because we could collaborate at the bottom of every email in the comments and share our work...." Peer review by Grant H, Senior Project Manager of Ruby Chat Services

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Why is Front the best choice for Communication Management?

Front Communication Management facilitates team collaboration in managing and sending emails from a single platform. It allows for unified internal communication, including email organization, team inbox management, and tracking features. However, Front may have limitations with image uploading speed, potentially affecting email sending efficiency.

"...With small customer support team, managing email communications in Outlook was doable...." Case Study Spacer

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Why is Front the best choice for Workflow Management?

Front is a workflow management tool that consolidates communication channels and automates workflows. Key features include assigning and commenting on conversations, real-time group editing, and workflow automation. The tool is designed to be intuitive and easy to use. Front is well-suited for organizations with simple workflows and low support volumes.

"...Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow...." Peer review by Nic M., Director of Annual Giving & Donor Events, Education

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What Are the key features of Front for Engagement Management?

Front Engagement Management facilitates efficient customer interactions by providing centralized access to communication channels, enabling teams to respond quickly and effectively. Features like internal comments, follow-up reminders, and canned responses enhance team collaboration and improve response times. A limitation of the platform is its susceptibility to errors that can lead to unintended consequences, such as sending mass emails inadvertently.

"...This software is the only command center for support that you need to fully engage with customers...." Peer review by Anonymous Reviewer

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What Are the key features of Front for Onboarding?

Front provides a shared inbox platform for managing customer communications across various channels, including email, social media, and SMS. Front enables teams to handle high volumes of messages efficiently, onboard new team members quickly, and delegate tasks effectively. Front's onboarding process can be challenging, particularly for large teams with diverse needs.

"...We spoke with CHAYN volunteer Serena Vora to learn how their team collaborates worldwide to improve the lives of women experiencing abuse...." Case Study CHAYN

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11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS	TESTIMONIALS
Sarah Pierce Head of Sales Better.com	Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce
Zach Smith CEO and Co-founder Anywhere	You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

CUSTOMERS	TESTIMONIALS
Sarah Pierce Head of Sales Better.com	Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce
Zach Smith CEO and Co-founder Anywhere	You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

Culture Amp - Information Technology And Services

Front helps Culture Amp improve team collaboration and customer communication. The platform allows teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp... would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.

Founder Shield - Insurance

Front helped Founder Shield, a commercial insurance brokerage, save 300 hours a month with automation. The company struggled with email overload and slow response times before using Front. With Front..., they automated workflows, improved collaboration, and centralized information from Salesforce. This allowed teams to respond faster and eliminated the need to hire extra staff. Founder Shield now delivers better customer service and maintains a high NPS score.

MongoDB - Technology

Front helped MongoDB's finance team cut email volume by over 60%. Before Front, the team struggled with high email volume, duplicate work, and unclear ownership. With Front, they used shared inboxes ...and automated routing to streamline workflows and improve collaboration. The team now responds to customers faster and spends less time filtering emails. Front also made it easier for new team members to learn and for leaders to focus on important messages.

Y Combinator - Financial Services

Front helped Y Combinator respond to emails 7 times faster. Y Combinator had trouble managing over 20 email aliases with Google Groups. Staff often missed messages and took up to a week to reply. Wit...h Front, all inboxes are in one place and messages are assigned automatically. Staff use templates and internal comments to work faster. Now, no message goes unanswered for more than a day.

Essentialist - Travel

Front helped Essentialist improve their member support. The team used to struggle with slow response times and inefficient email processes. With Front’s omnichannel platform, they now route messages ...quickly and work together in shared inboxes. This led to faster replies and better personalization for members. Essentialist achieved a 97% CSAT score after switching to Front.

Spruce - Consumer Services

Spruce used Front to manage all their support channels in one place. They faced challenges with high inquiry volume and slow response times as they grew. Front helped them improve team collaboration ...and streamline support operations. They reduced support costs by 31% and improved customer satisfaction scores by 23%. Spruce also saved $62K per year by switching to chat support and improved response time by 63%.

Front Product Demo

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.