About ChurnZero
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well ChurnZero solves your Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.91/5 ★ |
"...It also has cool features and tools that allow you to know engagement levels, email messages, and log activities. ...." Peer review by Ray P., Marketing Strategist, Marketing and Advertising |
| engaging and following up |
4.91/5 ★ |
|
| engaging with scheduling & cadence |
4.91/5 ★ |
|
| Training & Onboarding |
4.73/5 ★ |
"...We've implemented Customer Journeys to help keep track of onboarding, which has been a game changer...." Peer review by Administrator |
| Customer Feedback Management |
4.92/5 ★ |
"...ChurnZero also allows Net Promoter Score surveys to easily be created and sent based on a schedule you prefer...." Peer review by Pete P, Customer Success Manager |
| measuring net promoter score |
4.92/5 ★ |
|
| measuring customer satisfaction |
4.92/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.91/5 ★ |
"...It also has cool features and tools that allow you to know engagement levels, email messages, and log activities. ...." Peer review by Ray P., Marketing Strategist, Marketing and Advertising |
|
| engaging and following up |
4.91/5 ★ |
| engaging with scheduling & cadence |
4.91/5 ★ |
| Training & Onboarding |
4.73/5 ★ |
"...We've implemented Customer Journeys to help keep track of onboarding, which has been a game changer...." Peer review by Administrator |
|
| Customer Feedback Management |
4.92/5 ★ |
"...ChurnZero also allows Net Promoter Score surveys to easily be created and sent based on a schedule you prefer...." Peer review by Pete P, Customer Success Manager |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
49+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4146 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
|
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team. |
|
15Five works with businesses to bring out the best in their people. In the recent rush to an entirely remote office, we leaned on ChurnZero to help communicate best practices and resources for this new style of leadership and management. With a rapidly changing situation, our CSMs have been very cr...eative. We've been able to take an idea and within hours - sometimes minutes - turn it into an action that can be adopted quickly and easily by our team. ChurnZero has been invaluable in helping our organization scale our resources and support our customers in these unpredictable times. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anthony Sottile VP, Partner Success FreeWill |
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
|
Jeremy Jeffers VP of Customer Success Untappd |
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team. |
|
Amanda Ingraham Director of Customer Success 15Five |
15Five works with businesses to bring out the best in their people. In the recent rush to an entirely remote office, we leaned on ChurnZero to help communicate best practices and resources for this new style of leadership and management. With a rapidly changing situation, our CSMs have been very cr...eative. We've been able to take an idea and within hours - sometimes minutes - turn it into an action that can be adopted quickly and easily by our team. ChurnZero has been invaluable in helping our organization scale our resources and support our customers in these unpredictable times. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MineralTreeRead More |
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Case Study IntelAgreeRead More |
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Case Study RFP360Read More |
Popular Business Setting
for ChurnZero
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used ChurnZero to Enhance customer relationships and Acquire customers
ChurnZero Alternatives
Peer and Expert Opinion on Features
for ChurnZero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (169) |
| Dashboard | Read Reviews (118) |
| Micro customer segmenting | Read Reviews (81) |
| Personalization | Read Reviews (67) |
| Feedback surveys | Read Reviews (64) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (169) |
| Dashboard | Read Reviews (118) |
| Micro customer segmenting | Read Reviews (81) |
| Personalization | Read Reviews (67) |
| Feedback surveys | Read Reviews (64) |
IT and Other Capabilities
for ChurnZero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (326) |
| Data Export | Read Reviews (165) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (326) |
| Data Export | Read Reviews (165) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (446) |
| Chat Support | Read Reviews (46) |
| Email Support | Read Reviews (51) |
| Phone Support | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (446) |
| Chat Support | Read Reviews (46) |
| Email Support | Read Reviews (51) |
| Phone Support | Read Reviews (43) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (265) |
| Custom Reports | Read Reviews (442) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (265) |
| Custom Reports | Read Reviews (442) |
Failure Risk Guidance Security Report
?for ChurnZero
Overall Risk Meter
Top Failure Risks for ChurnZero
Vendor Profile Details
Company Name
ChurnZero
Company Website
https://churnzero.net/HQ Location
740 15th St NW, #8, Washington, District of Columbia 20005, US
Employees
11-50
Social
Financials
Private
