ChurnZero Overview
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.
Cuspera Reviews
41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.91/5 ★ |
"...I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up...." Peer review by Ashley M., Marketing and Advertising |
| engaging and following up |
4.90/5 ★ |
"...We now can work more efficiently and engage with our customers in a truly proactive manner ...." Peer review by Matt S., Director of Customer Success, Marketing and Advertising |
| engaging with scheduling & cadence |
4.78/5 ★ |
"...reducing churn, saving manual effort in day to day activities and running cadences...." Peer review by Vaishnavi K, Vaishnavi Krishnan |
| Training & Onboarding |
4.74/5 ★ |
"...After you successfully onboard a customer, your job as a Customer Success team is not over...." Product Adoption Solutions |
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...Via our online portal that our client base uses, we can send direct messages, pop-ups and even NPS surveys directly to their online account...." Peer review by Kristin Sours, Director of Client Success, DonorSearch |
| measuring net promoter score |
4.93/5 ★ |
"...NPS surveys and reports allow tracking of customer satisfaction...." Peer review by Mark E, Customer Success Coach, Microdea Inc. |
| measuring customer satisfaction |
4.88/5 ★ |
"...You can also use health scores to measure your customers overall satisfaction with your product which will have a play in adoption. ..." Product Adoption Solutions |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.91/5 ★ |
"...I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up...." Peer review by Ashley M., Marketing and Advertising |
|
| engaging and following up |
4.91/5 ★ |
| engaging with scheduling & cadence |
4.91/5 ★ |
| Training & Onboarding |
4.74/5 ★ |
"...After you successfully onboard a customer, your job as a Customer Success team is not over...." Product Adoption Solutions |
|
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...Via our online portal that our client base uses, we can send direct messages, pop-ups and even NPS surveys directly to their online account...." Peer review by Kristin Sours, Director of Client Success, DonorSearch |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
|
|
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
|
|
Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Harms Director of Customer Success Mark43 |
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
|
Anthony Sottile VP, Partner Success FreeWill |
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
|
Kyle Myers Director of Professional Services IntelAgree |
Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BrazenRead More |
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Case Study MineralTreeRead More |
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Case Study Inflow CommunicationsRead More |
Frequently Asked Questions(FAQ)
for ChurnZero
What is ChurnZero?
What is ChurnZero used for?
What are the top features of ChurnZero?
Who uses ChurnZero?
What are ChurnZero alternatives?
Where is ChurnZero located?
Popular Business Setting
for ChurnZero
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used ChurnZero to Enhance customer relationships and Acquire customers
ChurnZero Alternatives
Peer and Expert Opinion on Features
for ChurnZero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
IT and Other Capabilities
for ChurnZero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
Software Failure Risk Guidance
?for ChurnZero
Overall Risk Meter
Top Failure Risks for ChurnZero
Vendor Profile Details
Company Name
ChurnZero
Company Website
https://churnzero.net/HQ Location
740 15th St NW, #8, Washington, District of Columbia 20005, US
Employees
11-50
Social
Financials
Private
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