ChurnZero Overview

Here’s the scoop on ChurnZero! We've gathered over 3849 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

ChurnZero, Gainsight Platform, Totango, Freshdesk Customer Success, SuccessCOACHING, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if ChurnZero is right for your needs? Our Cuspera AI engine can evaluate how ChurnZero fits your specific business needs, industry, and context. Get your personalized assessment report today.

ChurnZero supports business activities such as:

  • Engagement Management
  • Training & Onboarding
  • Customer Feedback Management
  • Communication Management
  • Playbook Creation

ChurnZero can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use Promotions and E-Mail for these needs. As a solution, ChurnZero's capabilities include Alerts: Popups & Notifications, Dashboard, Personalization, etc.

ChurnZero Computer Software Vertical is its biggest customer base.

Reviews

"Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and prov...ide workflow automation to support our over-extended customer success team. " - Jeremy Jeffers

ChurnZero Reviews

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.91/5

Read Reviews (321)

"...We have been able to use this program to automatically send out emails and engage with customers based on our usage and Metrics...."
engaging and following up

4.90/5

Read Reviews (224)

"...I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up...."
engaging with scheduling & cadence

4.78/5

Read Reviews (11)

"...The cadence feature, known as Playbooks, is KEY to engaging with customers in a scalable fashion...."
Training & Onboarding

4.74/5

Read Reviews (139)

"...ChurnZero is very well suited for Customer Success teams that want to build engaging and long lasting relationships with customers outside of the initial onboarding process...."
Customer Feedback Management with Promotions

4.92/5

Read Reviews (130)

"...NPS campaigns...."
measuring net promoter score

4.93/5

Read Reviews (87)

"...We track NPS, Support tickets, etc. through ChurnZero...."
measuring customer satisfaction

4.88/5

Read Reviews (23)

"...ChurnZero s integrated survey tool allows you to solicit feedback to measure customer sentiment toward your product or business through NPS, CSAT, CES, and custom surveys...."
PEER EXPERIENCES
Engagement Management

4.91/5

Read Reviews (321)

"...We have been able to use this program to automatically send out emails and engage with customers based on our usage and Metrics...." Peer review by User
engaging and following up

4.91/5

Read Reviews (224)

engaging with scheduling & cadence

4.91/5

Read Reviews (11)

Training & Onboarding

4.74/5

Read Reviews (139)

"...ChurnZero is very well suited for Customer Success teams that want to build engaging and long lasting relationships with customers outside of the initial onboarding process...." Peer review by Ben Butler, Customer Success Manager, Workzone
Customer Feedback Management with Promotions

4.92/5

Read Reviews (130)

"...NPS campaigns...." Peer review by Mete Kural, Director of Spike Labs, Edlio, LLC
measuring net promoter score

4.92/5

Read Reviews (87)

measuring customer satisfaction

4.92/5

Read Reviews (23)

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd

Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Ryan B

global director of customer success

Cin7

For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B
ChurnZero testimonial

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile
CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd

Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Ryan B

global director of customer success

Cin7

For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B
ChurnZero testimonial

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

Case Studies

COMPANY CASE STUDIES
ChurnZero case study
Case Study Brazen

Customer segmentation leads to productive and profitable engagements

Read More
ChurnZero case study
Case Study Red Canary

Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility

Read More
ChurnZero case study
Case Study IntelAgree

Increase Customer Motivation & Output During Implementation

Read More

Video

Supercharging digital CS using Support insights

Video Thumbnail

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Training & Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Gainsight Platform, Totango, Freshdesk Customer Success and SuccessCOACHING are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise
lightning

Peers used ChurnZero to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for ChurnZero

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (163)
Dashboard

3.68/5

Read Reviews (122)
Personalization

4.46/5

Read Reviews (78)
Feedback surveys

4.86/5

Read Reviews (71)
Micro customer segmenting

4.87/5

Read Reviews (55)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (163)
Dashboard

3.68/5

Read Reviews (122)
Personalization

4.46/5

Read Reviews (78)
Feedback surveys

4.86/5

Read Reviews (71)
Micro customer segmenting

4.87/5

Read Reviews (55)

IT and Other Capabilities

for ChurnZero

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (303)
Data Export

3.86/5

Read Reviews (177)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (303)
Data Export

3.86/5

Read Reviews (177)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (403)
Chat Support

3.61/5

Read Reviews (39)
Email Support

3.49/5

Read Reviews (48)
Phone Support

3.40/5

Read Reviews (38)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (403)
Chat Support

3.61/5

Read Reviews (39)
Email Support

3.49/5

Read Reviews (48)
Phone Support

3.40/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.86/5

Read Reviews (225)
Custom Reports

3.97/5

Read Reviews (449)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.86/5

Read Reviews (225)
Custom Reports

3.97/5

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

Vendor Profile Details

Company Name

ChurnZero

Company Website

https://churnzero.com/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Financials

SERIES B