ChurnZero Overview

ChurnZero enhances customer success strategies by offering AI-powered tools that improve customer experiences and drive revenue. Designed for businesses aiming to reduce churn, ChurnZero provides actionable insights and automation capabilities that allow teams to engage effectively with customers. Its seamless integration with existing business tools ensures that customer success teams can operate efficiently without disrupting their workflow. By utilizing ChurnZero, companies can gain a competitive edge through data-driven decision-making, ultimately leading to increased retention and growth. A notable feature is its ability to deliver personalized customer interactions at scale, contributing to a significant return on investment for businesses focused on customer-centric growth.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ChurnZero.

Other use cases:

  • Communication Management
  • Playbook Creation
  • Workflow Management
  • Upselling
  • Segmentation And Targeting
  • Contract Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
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ChurnZero Use-Cases and Business Priorities: Customer Satisfaction Data

ChurnZero works with different mediums / channels such as Promotions. and E-Mail.

ChurnZero's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc. and ChurnZero support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ChurnZero analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and prov...ide workflow automation to support our over-extended customer success team." - Jeremy Jeffers

ChurnZero, Sinch, TalkToTheManager, Front, Wynter, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ChurnZero helps businesses enhance customer experience and boost revenue with digital-first customer success software. Customer success is delivered effectively through ChurnZero's innovative solutions.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ChurnZero is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ChurnZero Use Cases

What Are the key features of ChurnZero for Engagement Management?

How does ChurnZero address your Onboarding Challenges?

What makes ChurnZero ideal for Customer Feedback Management?

What solutions does ChurnZero provide for Communication Management?

How does ChurnZero facilitate Playbook Creation?

46+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Alaina L

director of customer success operations

HackerRank
Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk.

Testimonial By Alaina L
ChurnZero testimonial

John Harms

Director of Customer Success

Mark43
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms
CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Alaina L

director of customer success operations

HackerRank
Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk.

Testimonial By Alaina L
ChurnZero testimonial

John Harms

Director of Customer Success

Mark43
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms

Case Studies

Internet

CASE STUDY Brazen Technologies, Inc

ChurnZero helped Brazen segment their customers to improve engagement and efficiency. Brazen's customer success team faced challenges as their user base grew. They used ChurnZero to organize customer...s by complexity and contract value. Each segment received a tailored mix of personal and automated interactions. This approach made their team more productive and their business more profitable.

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Computer Software

CASE STUDY HackerRank

ChurnZero and Pendo helped HackerRank cut churn for at-risk customers by 50% in three months. The team used Pendo to track product usage and ChurnZero to automate follow-up and engagement. They built... a ChurnScore to measure customer health in real time. Account coverage increased 4x, and more customers joined the advocacy program. The CS team now acts faster and supports more customers with less manual work.

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Information Technology and Services

CASE STUDY ABBYY

ChurnZero helped ABBYY automate customer success processes and personalize engagement at scale. ABBYY faced rapid growth and struggled with manual customer management. With ChurnZero, ABBYY automated... workflows, used Customer Success AI for better communication, and tracked product adoption. The team increased account coverage by 4x, improved net revenue retention, and saw better NPS results and response rates. ABBYY now delivers a more proactive and efficient customer experience.

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Information Technology and Services

CASE STUDY Untappd

ChurnZero helped Untappd improve customer onboarding and health monitoring. Untappd's customer success team struggled with scattered data, lack of automation, and no clear customer health scores. Chu...rnZero provided automation, centralized data, and customer journey mapping. Untappd now manages over 15,000 SMB accounts with just 8 CSMs. Retention increased by 12% in 18 months. Account-to-CSM workload doubled while maintaining high customer experience.

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Information Technology and Services

CASE STUDY FreeWill

ChurnZero helped FreeWill scale its partner success team from 6 to over 70 people. FreeWill used ChurnZero to automate onboarding, centralize customer data, and standardize processes. The company saw... a 27% increase in logo retention and a 21% increase in gross dollar retention. NPS and CSAT scores improved during high-growth periods. ChurnZero enabled FreeWill to deliver consistent service to more than 1,000 partners.

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Computer Software

CASE STUDY Cin7

ChurnZero helped Cin7 cut churn by 60% quarter over quarter. Cin7 used ChurnZero to automate customer engagement and get a full view of customer data. The team built digital campaigns and targeted cu...stomers at the right time. They increased product adoption by tracking usage and guiding new users. Cin7 scaled customer success with a small team and reached more than 8,500 customers worldwide.

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Video

Supercharging digital CS using Support insights

Video Thumbnail

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Sinch, TalkToTheManager, Front and Wynter are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.
lightning

Peers used ChurnZero for engagement management and onboarding

ChurnZero Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

ChurnZero, Inc. News

Executive

ChurnZero appoints Sarah Kiley as chief sales officer to drive revenue growth - ChurnZero

ChurnZero named Sarah Kiley as chief sales officer. Kiley brings deep experience in sales and customer success leadership. She will work with the CEO to drive revenue growth and expand ChurnZeros customer success software footprint. Her focus includes aligning sales with customer retention strategies and helping clients improve net revenue retention.

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Product

ChurnZero and Synthesia pioneer the future of AI-powered customer engagement - ChurnZero

ChurnZero has launched a new integration with Synthesia, enabling customer success teams to create and send personalized AI-generated videos directly from the ChurnZero platform. This partnership allows users to automate video messaging at scale, improving customer engagement and onboarding. The integration supports use cases such as renewal reminders, product updates, and customer check-ins, leveraging Synthesias AI video technology within ChurnZeros customer success software.

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Awards

ChurnZero named a Trusted Seller by TrustRadius - ChurnZero

ChurnZero has been recognized as a Trusted Seller by TrustRadius, highlighting its commitment to transparent customer feedback and review authenticity. ChurnZero is the only customer success platform to achieve this verification, adding to its 200 verified five-star reviews and a 9.2 TrustRadius Score. This recognition follows ChurnZeros 2024 Top Rated award in customer success software, onboarding, and digital adoption.

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Awards

ChurnZero's Customer Success AI shortlisted for two 2024 A.I. ...

ChurnZero's Customer Success AI has been shortlisted for two 2024 A.I. Awards, highlighting the company's achievements in customer success technology.

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ChurnZero, Inc. Profile

Company Name

ChurnZero, Inc.

Company Website

https://churnzero.com/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B