ChurnZero Overview

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

Cuspera Reviews

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.91/5

Read Reviews (321)

"...ChurnZero leverages platform usage data to provide a bird's-eye view of client engagement and overall account health...."
engaging and following up

4.90/5

Read Reviews (224)

"...I love that ChurnZero allows me to engage with my customers, in a ton of different ways, within 1 platform...."
engaging with scheduling & cadence

4.78/5

Read Reviews (11)

"...Helps me work through a cadence for renewal programs so i am on top of stuff and much more...."
Training & Onboarding

4.74/5

Read Reviews (139)

"...- Journeys help deliver a consistent customer experience and will help onboard new CSMs faster - Plays are useful to automate previously manual processes - Great support from our ChurnZero CSM...."
Customer Feedback Management with Promotions

4.92/5

Read Reviews (130)

"...The NPS surveys are great because so often these are used to track success for my team...."
measuring net promoter score

4.93/5

Read Reviews (87)

"...- Implemented NPS and partially automated follow-up - Created significantly more consistency in the onboarding process...."
measuring customer satisfaction

4.88/5

Read Reviews (23)

"...NPS (Net Promoter Score) is a customer satisfaction benchmark that measures how likely your customers are to recommend you...."
PEER EXPERIENCES
Engagement Management

4.91/5

Read Reviews (321)

"...ChurnZero leverages platform usage data to provide a bird's-eye view of client engagement and overall account health...." Peer review by Matthew D., Internet
engaging and following up

4.91/5

Read Reviews (224)

engaging with scheduling & cadence

4.91/5

Read Reviews (11)

Training & Onboarding

4.74/5

Read Reviews (139)

"...- Journeys help deliver a consistent customer experience and will help onboard new CSMs faster - Plays are useful to automate previously manual processes - Great support from our ChurnZero CSM...." Peer review by Alex H, Customer Success Operations Manager
Customer Feedback Management with Promotions

4.92/5

Read Reviews (130)

"...The NPS surveys are great because so often these are used to track success for my team...." Peer review by Elsie C, Customer Success Manager, Information Technology and Services
measuring net promoter score

4.92/5

Read Reviews (87)

measuring customer satisfaction

4.92/5

Read Reviews (23)

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

John Harms

Director of Customer Success

Mark43

Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms

Kevin Benham

Director of Customer Success

Sertifi

Sertifi helps businesses manage their full contracting process and a significant percentage of our customer base was affected by COVID-19. With the investment we made in ChurnZero, we were able to identify suddenly at-risk customers (based on usage trends as well as industry sector) and quickly tes...t plays for the proper level of engagement. This is the time for our team to be nimble and creative.

Testimonial By Kevin Benham
CUSTOMERS TESTIMONIALS

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

John Harms

Director of Customer Success

Mark43

Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms

Kevin Benham

Director of Customer Success

Sertifi

Sertifi helps businesses manage their full contracting process and a significant percentage of our customer base was affected by COVID-19. With the investment we made in ChurnZero, we were able to identify suddenly at-risk customers (based on usage trends as well as industry sector) and quickly tes...t plays for the proper level of engagement. This is the time for our team to be nimble and creative.

Testimonial By Kevin Benham

Case Studies

COMPANY CASE STUDIES
Case Study iContact

Nurture for Adoption Of Key Features And To Strengthen Customer Engagement And ROI

Read More
Case Study IntelAgree

Increase Customer Motivation & Output During Implementation

Read More
Case Study Critical Mention

The Impact of ChurnZero and a Clear, Simple Focus on Retention

Read More

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Training & Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Gainsight Platform, Totango, Freshdesk Customer Success and SuccessCOACHING are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used ChurnZero to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for ChurnZero

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (163)
Dashboard

3.68/5

Read Reviews (122)
Personalization

4.46/5

Read Reviews (78)
Feedback surveys

4.86/5

Read Reviews (71)
Micro customer segmenting

4.87/5

Read Reviews (55)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (163)
Dashboard

3.68/5

Read Reviews (122)
Personalization

4.46/5

Read Reviews (78)
Feedback surveys

4.86/5

Read Reviews (71)
Micro customer segmenting

4.87/5

Read Reviews (55)

IT and Other Capabilities

for ChurnZero

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (303)
Data Export

3.86/5

Read Reviews (177)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (303)
Data Export

3.86/5

Read Reviews (177)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (403)
Chat Support

3.61/5

Read Reviews (39)
Email Support

3.49/5

Read Reviews (48)
Phone Support

3.40/5

Read Reviews (38)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (403)
Chat Support

3.61/5

Read Reviews (39)
Email Support

3.49/5

Read Reviews (48)
Phone Support

3.40/5

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.86/5

Read Reviews (225)
Custom Reports

3.97/5

Read Reviews (449)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.86/5

Read Reviews (225)
Custom Reports

3.97/5

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

Vendor Profile Details

Company Name

ChurnZero

Company Website

https://churnzero.net/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Financials

Private