ChurnZero Overview
This is a summary of the comprehensive capabilities and benefits of ChurnZero based on over 3849 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ChurnZero, Gainsight Platform, Totango, Freshdesk Customer Success, SuccessCOACHING, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ChurnZero is right for your needs? Our Cuspera AI engine can evaluate how ChurnZero fits your specific business needs, industry, and context. Get your personalized assessment report today.
ChurnZero supports business activities such as:
- Engagement Management
- Training & Onboarding
- Customer Feedback Management
- Communication Management
- Playbook Creation
ChurnZero can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use Promotions and E-Mail for these needs. As a solution, ChurnZero's capabilities include Alerts: Popups & Notifications, Dashboard, Personalization, etc.
ChurnZero Computer Software Vertical is its biggest customer base.
Reviews
"Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and prov...ide workflow automation to support our over-extended customer success team. " - Jeremy Jeffers
Cuspera Reviews
41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.91/5 ★ |
"...The segmentation tool helps tremendously with targeting my clients based on certain engagements or account attributes...." Peer review by Vicki Woodland |
| engaging and following up |
4.90/5 ★ |
"...We are currently using ChurnZero to help monitor engagement and activity within our client base...." Peer review by Brian Hartley, Client Success Director, RFP360 |
| engaging with scheduling & cadence |
4.78/5 ★ |
"...Helps me work through a cadence for renewal programs so i am on top of stuff and much more...." Peer review by Jordan K, Account Management, Human Resources |
| Training & Onboarding |
4.74/5 ★ |
"...The piece we have enjoyed the most is the assistance we have received through our onboarding process...." Peer review by David C., Customer Success Manager |
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...Churnzero allows us to monitor trends from customer satisfaction to the number of support incidents reported through integrations with Zendesk...." Peer review by Mark E, Customer Success Coach, Microdea Inc. |
| measuring net promoter score |
4.93/5 ★ |
"...that lets them reduce churn rate by employing techniques like segmentation, health scores, NPS, and automation...." Peer review by Verified Reviewer, Marketing and Advertising |
| measuring customer satisfaction |
4.88/5 ★ |
"...I've been targetting all the Customer Satisfaction area in my enterprise...." Peer review by Samuel H, Analista de Control de Gestión |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.91/5 ★ |
"...The segmentation tool helps tremendously with targeting my clients based on certain engagements or account attributes...." Peer review by Vicki Woodland |
|
| engaging and following up |
4.91/5 ★ |
| engaging with scheduling & cadence |
4.91/5 ★ |
| Training & Onboarding |
4.74/5 ★ |
"...The piece we have enjoyed the most is the assistance we have received through our onboarding process...." Peer review by David C., Customer Success Manager |
|
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...Churnzero allows us to monitor trends from customer satisfaction to the number of support incidents reported through integrations with Zendesk...." Peer review by Mark E, Customer Success Coach, Microdea Inc. |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team. |
|
|
For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B |
|
|
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeremy Jeffers VP of Customer Success Untappd |
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team. |
|
Ryan B global director of customer success Cin7 |
For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B |
|
Anthony Sottile VP, Partner Success FreeWill |
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study iContactRead More |
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Case Study MineralTreeRead More |
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Case Study IntelAgreeRead More |
Frequently Asked Questions(FAQ)
for ChurnZero
What is ChurnZero?
What is ChurnZero used for?
What are the top features of ChurnZero?
Who uses ChurnZero?
What are ChurnZero alternatives?
Where is ChurnZero located?
Popular Business Setting
for ChurnZero
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used ChurnZero to Enhance customer relationships and Acquire customers
ChurnZero Alternatives
Peer and Expert Opinion on Features
for ChurnZero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
IT and Other Capabilities
for ChurnZero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
Software Failure Risk Guidance
?for ChurnZero
Overall Risk Meter
Top Failure Risks for ChurnZero
Vendor Profile Details
Company Name
ChurnZero
Company Website
https://churnzero.com/HQ Location
740 15th St NW, #8, Washington, District of Columbia 20005, US
Employees
11-50
Social
Financials
SERIES B
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