ChurnZero Overview
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.
Cuspera Reviews
41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.91/5 ★ |
"...ChurnZero leverages platform usage data to provide a bird's-eye view of client engagement and overall account health...." Peer review by Matthew D., Internet |
| engaging and following up |
4.90/5 ★ |
"...I love that ChurnZero allows me to engage with my customers, in a ton of different ways, within 1 platform...." Peer review by Emma H, Product Implementation Specialist , Computer Software |
| engaging with scheduling & cadence |
4.78/5 ★ |
"...Helps me work through a cadence for renewal programs so i am on top of stuff and much more...." Peer review by Jordan K, Account Management, Human Resources |
| Training & Onboarding |
4.74/5 ★ |
"...- Journeys help deliver a consistent customer experience and will help onboard new CSMs faster - Plays are useful to automate previously manual processes - Great support from our ChurnZero CSM...." Peer review by Alex H, Customer Success Operations Manager |
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...The NPS surveys are great because so often these are used to track success for my team...." Peer review by Elsie C, Customer Success Manager, Information Technology and Services |
| measuring net promoter score |
4.93/5 ★ |
"...- Implemented NPS and partially automated follow-up - Created significantly more consistency in the onboarding process...." Peer review by Alex H, Customer Success Operations Manager |
| measuring customer satisfaction |
4.88/5 ★ |
"...NPS (Net Promoter Score) is a customer satisfaction benchmark that measures how likely your customers are to recommend you...." Fighting Customer Churn Guide |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.91/5 ★ |
"...ChurnZero leverages platform usage data to provide a bird's-eye view of client engagement and overall account health...." Peer review by Matthew D., Internet |
|
| engaging and following up |
4.91/5 ★ |
| engaging with scheduling & cadence |
4.91/5 ★ |
| Training & Onboarding |
4.74/5 ★ |
"...- Journeys help deliver a consistent customer experience and will help onboard new CSMs faster - Plays are useful to automate previously manual processes - Great support from our ChurnZero CSM...." Peer review by Alex H, Customer Success Operations Manager |
|
| Customer Feedback Management with Promotions |
4.92/5 ★ |
"...The NPS surveys are great because so often these are used to track success for my team...." Peer review by Elsie C, Customer Success Manager, Information Technology and Services |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
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Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
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Sertifi helps businesses manage their full contracting process and a significant percentage of our customer base was affected by COVID-19. With the investment we made in ChurnZero, we were able to identify suddenly at-risk customers (based on usage trends as well as industry sector) and quickly tes...t plays for the proper level of engagement. This is the time for our team to be nimble and creative. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anthony Sottile VP, Partner Success FreeWill |
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
|
John Harms Director of Customer Success Mark43 |
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
|
Kevin Benham Director of Customer Success Sertifi |
Sertifi helps businesses manage their full contracting process and a significant percentage of our customer base was affected by COVID-19. With the investment we made in ChurnZero, we were able to identify suddenly at-risk customers (based on usage trends as well as industry sector) and quickly tes...t plays for the proper level of engagement. This is the time for our team to be nimble and creative. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study iContactRead More |
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Case Study IntelAgreeRead More |
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Case Study Critical MentionRead More |
Frequently Asked Questions(FAQ)
for ChurnZero
What is ChurnZero?
What is ChurnZero used for?
What are the top features of ChurnZero?
Who uses ChurnZero?
What are ChurnZero alternatives?
Where is ChurnZero located?
Popular Business Setting
for ChurnZero
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used ChurnZero to Enhance customer relationships and Acquire customers
ChurnZero Alternatives
Peer and Expert Opinion on Features
for ChurnZero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (163) |
| Dashboard | Read Reviews (122) |
| Personalization | Read Reviews (78) |
| Feedback surveys | Read Reviews (71) |
| Micro customer segmenting | Read Reviews (55) |
IT and Other Capabilities
for ChurnZero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (303) |
| Data Export | Read Reviews (177) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (403) |
| Chat Support | Read Reviews (39) |
| Email Support | Read Reviews (48) |
| Phone Support | Read Reviews (38) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
Software Failure Risk Guidance
?for ChurnZero
Overall Risk Meter
Top Failure Risks for ChurnZero
Vendor Profile Details
Company Name
ChurnZero
Company Website
https://churnzero.net/HQ Location
740 15th St NW, #8, Washington, District of Columbia 20005, US
Employees
11-50
Social
Financials
Private
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