About ChurnZero

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well ChurnZero solves your Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.91/5

Read Reviews (371)

"...It also has cool features and tools that allow you to know engagement levels, email messages, and log activities. ...." Peer review by Ray P., Marketing Strategist, Marketing and Advertising
engaging and following up

4.91/5

Read Reviews (260)

engaging with scheduling & cadence

4.91/5

Read Reviews (11)

Training & Onboarding

4.73/5

Read Reviews (147)

"...We've implemented Customer Journeys to help keep track of onboarding, which has been a game changer...." Peer review by Administrator
Customer Feedback Management

4.92/5

Read Reviews (134)

"...ChurnZero also allows Net Promoter Score surveys to easily be created and sent based on a schedule you prefer...." Peer review by Pete P, Customer Success Manager
measuring net promoter score

4.92/5

Read Reviews (95)

measuring customer satisfaction

4.92/5

Read Reviews (21)

PEER EXPERIENCES
Engagement Management

4.91/5

Read Reviews (371)

"...It also has cool features and tools that allow you to know engagement levels, email messages, and log activities. ...." Peer review by Ray P., Marketing Strategist, Marketing and Advertising
engaging and following up

4.91/5

Read Reviews (260)

engaging with scheduling & cadence

4.91/5

Read Reviews (11)

Training & Onboarding

4.73/5

Read Reviews (147)

"...We've implemented Customer Journeys to help keep track of onboarding, which has been a game changer...." Peer review by Administrator
Customer Feedback Management

4.92/5

Read Reviews (134)

"...ChurnZero also allows Net Promoter Score surveys to easily be created and sent based on a schedule you prefer...." Peer review by Pete P, Customer Success Manager
measuring net promoter score

4.92/5

Read Reviews (95)

measuring customer satisfaction

4.92/5

Read Reviews (21)

49+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4146 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

Jeremy Jeffers

VP of Customer Success

Untappd

Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers

Amanda Ingraham

Director of Customer Success

15Five

15Five works with businesses to bring out the best in their people. In the recent rush to an entirely remote office, we leaned on ChurnZero to help communicate best practices and resources for this new style of leadership and management. With a rapidly changing situation, our CSMs have been very cr...eative. We've been able to take an idea and within hours - sometimes minutes - turn it into an action that can be adopted quickly and easily by our team. ChurnZero has been invaluable in helping our organization scale our resources and support our customers in these unpredictable times.

Testimonial By Amanda Ingraham
CUSTOMERS TESTIMONIALS

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

Jeremy Jeffers

VP of Customer Success

Untappd

Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers

Amanda Ingraham

Director of Customer Success

15Five

15Five works with businesses to bring out the best in their people. In the recent rush to an entirely remote office, we leaned on ChurnZero to help communicate best practices and resources for this new style of leadership and management. With a rapidly changing situation, our CSMs have been very cr...eative. We've been able to take an idea and within hours - sometimes minutes - turn it into an action that can be adopted quickly and easily by our team. ChurnZero has been invaluable in helping our organization scale our resources and support our customers in these unpredictable times.

Testimonial By Amanda Ingraham

Case Studies

COMPANY CASE STUDIES
Case Study MineralTree

Health Scores Enable MineralTree to Proactively Engage Clients and Offer High Touch Service

Read More
Case Study IntelAgree

Increase Customer Motivation & Output During Implementation

Read More
Case Study RFP360

A Dedicated Customer Success Platform Means A More Productive Customer Success Team and Better Trial-to-Paid User Conversion

Read More

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used ChurnZero to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for ChurnZero

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (169)
Dashboard

3.67/5

Read Reviews (118)
Micro customer segmenting

4.83/5

Read Reviews (81)
Personalization

4.53/5

Read Reviews (67)
Feedback surveys

4.89/5

Read Reviews (64)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5

Read Reviews (169)
Dashboard

3.67/5

Read Reviews (118)
Micro customer segmenting

4.83/5

Read Reviews (81)
Personalization

4.53/5

Read Reviews (67)
Feedback surveys

4.89/5

Read Reviews (64)

IT and Other Capabilities

for ChurnZero

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.01/5

Read Reviews (326)
Data Export

3.84/5

Read Reviews (165)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.01/5

Read Reviews (326)
Data Export

3.84/5

Read Reviews (165)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.35/5

Read Reviews (446)
Chat Support

3.76/5

Read Reviews (46)
Email Support

3.60/5

Read Reviews (51)
Phone Support

3.55/5

Read Reviews (43)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.35/5

Read Reviews (446)
Chat Support

3.76/5

Read Reviews (46)
Email Support

3.60/5

Read Reviews (51)
Phone Support

3.55/5

Read Reviews (43)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.81/5

Read Reviews (265)
Custom Reports

3.93/5

Read Reviews (442)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5

Read Reviews (2)
Analytics

4.81/5

Read Reviews (265)
Custom Reports

3.93/5

Read Reviews (442)

Failure Risk Guidance Security Report

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for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

Vendor Profile Details

Company Name

ChurnZero

Company Website

https://churnzero.net/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Financials

Private