ChurnZero Overview

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

Cuspera Reviews

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using ChurnZero.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.91/5 ★

Read Reviews (321)

"...I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up...."
engaging and following up

4.90/5 ★

Read Reviews (224)

"...We now can work more efficiently and engage with our customers in a truly proactive manner ...."
engaging with scheduling & cadence

4.78/5 ★

Read Reviews (11)

"...reducing churn, saving manual effort in day to day activities and running cadences...."
Training & Onboarding

4.74/5 ★

Read Reviews (139)

"...After you successfully onboard a customer, your job as a Customer Success team is not over...." Product Adoption Solutions
Customer Feedback Management with Promotions

4.92/5 ★

Read Reviews (130)

"...Via our online portal that our client base uses, we can send direct messages, pop-ups and even NPS surveys directly to their online account...."
measuring net promoter score

4.93/5 ★

Read Reviews (87)

"...NPS surveys and reports allow tracking of customer satisfaction...."
measuring customer satisfaction

4.88/5 ★

Read Reviews (23)

"...You can also use health scores to measure your customers overall satisfaction with your product which will have a play in adoption. ..."
PEER EXPERIENCES
Engagement Management

4.91/5 ★

Read Reviews (321)

"...I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up...." Peer review by Ashley M., Marketing and Advertising
engaging and following up

4.91/5 ★

Read Reviews (224)

engaging with scheduling & cadence

4.91/5 ★

Read Reviews (11)

Training & Onboarding

4.74/5 ★

Read Reviews (139)

"...After you successfully onboard a customer, your job as a Customer Success team is not over...." Product Adoption Solutions
Customer Feedback Management with Promotions

4.92/5 ★

Read Reviews (130)

"...Via our online portal that our client base uses, we can send direct messages, pop-ups and even NPS surveys directly to their online account...." Peer review by Kristin Sours, Director of Client Success, DonorSearch
measuring net promoter score

4.92/5 ★

Read Reviews (87)

measuring customer satisfaction

4.92/5 ★

Read Reviews (23)

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3849 insights from peers and experts to help you assess how these ChurnZero use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

John Harms

Director of Customer Success

Mark43

Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

Kyle Myers

Director of Professional Services

IntelAgree

Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients.

Testimonial By Kyle Myers
CUSTOMERS TESTIMONIALS

John Harms

Director of Customer Success

Mark43

Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base.

Testimonial By John Harms

Anthony Sottile

VP, Partner Success

FreeWill

FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile

Kyle Myers

Director of Professional Services

IntelAgree

Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients.

Testimonial By Kyle Myers

Case Studies

COMPANY CASE STUDIES
Case Study Brazen

Customer segmentation leads to productive and profitable engagements

Read More
Case Study MineralTree

Health Scores Enable MineralTree to Proactively Engage Clients and Offer High Touch Service

Read More
Case Study Inflow Communications

Automation Enables Inflow Communications to Improve Efficencies and Reduce Onboarding Time

Read More

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Training & Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Gainsight Platform, Totango, Freshdesk Customer Success and SuccessCOACHING are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used ChurnZero to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for ChurnZero

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5 ★

Read Reviews (163)
Dashboard

3.68/5 ★

Read Reviews (122)
Personalization

4.46/5 ★

Read Reviews (78)
Feedback surveys

4.86/5 ★

Read Reviews (71)
Micro customer segmenting

4.87/5 ★

Read Reviews (55)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.64/5 ★

Read Reviews (163)
Dashboard

3.68/5 ★

Read Reviews (122)
Personalization

4.46/5 ★

Read Reviews (78)
Feedback surveys

4.86/5 ★

Read Reviews (71)
Micro customer segmenting

4.87/5 ★

Read Reviews (55)

IT and Other Capabilities

for ChurnZero

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5 ★

Read Reviews (303)
Data Export

3.86/5 ★

Read Reviews (177)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5 ★

Read Reviews (303)
Data Export

3.86/5 ★

Read Reviews (177)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5 ★

Read Reviews (403)
Chat Support

3.61/5 ★

Read Reviews (39)
Email Support

3.49/5 ★

Read Reviews (48)
Phone Support

3.40/5 ★

Read Reviews (38)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5 ★

Read Reviews (403)
Chat Support

3.61/5 ★

Read Reviews (39)
Email Support

3.49/5 ★

Read Reviews (48)
Phone Support

3.40/5 ★

Read Reviews (38)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

Vendor Profile Details

Company Name

ChurnZero

Company Website

https://churnzero.net/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Financials

Private