Sinch Overview
Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.
It enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images.
It manages secure sign-ups and logins and verifies user credentials by delivering one-time passwords through text messages, voice, and flash calls. Teams can also create and run marketing campaigns with personalized images and videos.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sinch.
Use Cases
Peers recommend Engagement Management , Communication Management , Loyalty Management , as the business use cases that they have been most satisfied while using Sinch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...In Sinch s Mobile Consumer Engagement report, we explore these trends...." Making it personal, keeping it conversational: Enterprise messaging in 2030 |
| engaging and following up |
4.68/5 ★ |
"...Sinch s own Mobile Customer Engagement 2020 survey reveals the true extent of the problem...." The world s inbox is full. It s time to rethink email marketing. |
| Communication Management with Text SMS |
4.66/5 ★ |
"...We knew that Sinch does a lot more than just send messages, so what else could we do?..." Case Study Nationwide Building Society |
| sending & publishing communications |
4.47/5 ★ |
"...We knew that Sinch does a lot more than just send messages, so what else could we do?..." Case Study Nationwide Building Society |
| Loyalty Management |
4.75/5 ★ |
"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount |
| create engagement based loyalty |
4.20/5 ★ |
"...Today, relevance is everything, and loyalty and engagement are about communicating a sense of purpose that aligns with customer needs ..." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement |
| customise loyalty program |
4.14/5 ★ |
"...Results: Customer loyalty, suited to each driver...." Case Study Nissan |
| identify target customers |
3.71/5 ★ |
"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...In Sinch s Mobile Consumer Engagement report, we explore these trends...." Making it personal, keeping it conversational: Enterprise messaging in 2030 |
|
| engaging and following up |
4.80/5 ★ |
| Communication Management with Text SMS |
4.66/5 ★ |
"...We knew that Sinch does a lot more than just send messages, so what else could we do?..." Case Study Nationwide Building Society |
|
| sending & publishing communications |
4.66/5 ★ |
| Loyalty Management |
4.75/5 ★ |
"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount |
|
| create engagement based loyalty |
4.75/5 ★ |
| customise loyalty program |
4.75/5 ★ |
| identify target customers |
4.75/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 491 insights from peers and experts to help you assess how these Sinch use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CdiscountRead More |
|
Case Study Nationwide Building SocietyRead More |
|
|
Case Study NissanRead More |
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Sinch to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Sinch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
IT and Other Capabilities
for Sinch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Vendor Profile Details
Company Name
Sinch
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
M&A
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