Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon." - Simon Dixon

Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Sinch Customer wins, Customer success stories, Case studies

How does Sinch facilitate Engagement Management?

How can Sinch optimize your Communication Management Workflow?

What benefits does Sinch offer for Loyalty Management?

How does Sinch facilitate Campaign Management?

What Are the key features of Sinch for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent
CUSTOMERS TESTIMONIALS
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent
 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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Citadium - Retail

Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its "Planet C" loyalty members. The campaign achieved a 16% click-through rate and ...an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.

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Bizbike - Sports

Chatlayer.ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours per month. Service costs dropped by 70%. NPS score went ...up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.

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Global Mobile - Information Technology And Services

Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short codes to let citizens vote by phone. Voter engagement and participation ...rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.

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EasyPark Group - Information Technology And Services

Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to verify users and keep them informed about parking. After swi...tching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.

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Your Voice - Information Technology And Services

Sinch APIs help Your Voice deliver smarter, scalable communications. Your Voice, a Canadian tech company, needed flexible, multichannel messaging and voice solutions. They partnered with Sinch for SM...S API, Elastic SIP Trunking, and IVR infrastructure. This let them focus on their strengths while Sinch handled reliable connectivity. The result is better support, improved delivery, and readiness to scale.

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We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Partnership

Sinch announces strategic partnership with Lovable to power communications for AI-native applications - Cision News

Sinch and Lovable have formed a strategic partnership to integrate Sinch's communications infrastructure into Lovable's AI software platform. This collaboration aims to provide scalable communication tools for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, enhancing the development of AI-driven applications.

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Awards

Juniper Research names Sinch platinum winner for RCS monetization - Yahoo Finance

Sinch has been awarded the Platinum Winner in the Juniper Research Future Digital Awards for its RCS for Operators solution. This recognition highlights Sinch's innovative approach to RCS monetization, enabling mobile operators to launch and scale RCS for Business effectively. The solution integrates AI for content intelligence, offering secure, interactive messaging experiences that drive enterprise adoption and unlock new revenue streams.

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Executive

Sinch appoints Lindy Puttkammer as new Chief Human Resources Officer - Yahoo Finance

Sinch has appointed Lindy Puttkammer as its new Chief Human Resources Officer, effective January 1, 2026. Puttkammer, who joined Sinch in 2024, previously led the company's global Compensation and Benefits function. She succeeds Christina Raaschou, who will leave Sinch in February 2026.

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Financial

Sinch AB Reports Improved Profitability and Growth - TipRanks.com

Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8% organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO