Sinch Overview
Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.
It enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images.
It manages secure sign-ups and logins and verifies user credentials by delivering one-time passwords through text messages, voice, and flash calls. Teams can also create and run marketing campaigns with personalized images and videos.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sinch.
Use Cases
Peers recommend Engagement Management , Communication Management , Loyalty Management , as the business use cases that they have been most satisfied while using Sinch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services |
| engaging and following up |
4.68/5 ★ |
"...The company has built an amazing network of communications services on top of hundreds of telcos worldwide, and has the right technology and assets in place to meet the rapidly rising demand for B2B and B2C customer engagement services," Khandur said...." GeekWire | Tech Moves: Microsoft vet opens Seattle office for Sweden s Sinch; Glossier hires CTO from Amazon |
| Communication Management with Text SMS |
4.66/5 ★ |
"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan |
| sending & publishing communications |
4.47/5 ★ |
"...Use our SMS API & send personal messages to customers around the world, right when they need it...." SMS |
| Loyalty Management |
4.75/5 ★ |
"...The company wanted to continue building these relationships, boosting engagement and brand loyalty but needed to find a better solution...." Case Study Nissan |
| create engagement based loyalty |
4.20/5 ★ |
"...Today, relevance is everything, and loyalty and engagement are about communicating a sense of purpose that aligns with customer needs ..." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement |
| customise loyalty program |
4.14/5 ★ |
"...Etienne Barennes Customer & Loyalty Project Manager, Cdiscount ..." Case Study Cdiscount |
| identify target customers |
3.71/5 ★ |
"...customers targeted first 6 months. Company...." Case Study Nissan |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services |
|
| engaging and following up |
4.80/5 ★ |
| Communication Management with Text SMS |
4.66/5 ★ |
"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan |
|
| sending & publishing communications |
4.66/5 ★ |
| Loyalty Management |
4.75/5 ★ |
"...The company wanted to continue building these relationships, boosting engagement and brand loyalty but needed to find a better solution...." Case Study Nissan |
|
| create engagement based loyalty |
4.75/5 ★ |
| customise loyalty program |
4.75/5 ★ |
| identify target customers |
4.75/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 491 insights from peers and experts to help you assess how these Sinch use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CdiscountRead More |
|
Case Study NissanRead More |
|
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Case Study Nationwide Building SocietyRead More |
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Sinch to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Sinch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
IT and Other Capabilities
for Sinch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Vendor Profile Details
Company Name
Sinch
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
M&A
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