Sinch Overview

Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.

It enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images.

It manages secure sign-ups and logins and verifies user credentials by delivering one-time passwords through text messages, voice, and flash calls. Teams can also create and run marketing campaigns with personalized images and videos.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Loyalty Management , as the business use cases that they have been most satisfied while using Sinch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile

4.80/5

Read Reviews (111)

"...In Sinch s Mobile Consumer Engagement report, we explore these trends...." Making it personal, keeping it conversational: Enterprise messaging in 2030
engaging and following up

4.68/5

Read Reviews (75)

"...Sinch s own Mobile Customer Engagement 2020 survey reveals the true extent of the problem...."
Communication Management with Text SMS

4.66/5

Read Reviews (17)

"...We knew that Sinch does a lot more than just send messages, so what else could we do?..." Case Study Nationwide Building Society
sending & publishing communications

4.47/5

Read Reviews (11)

"...We knew that Sinch does a lot more than just send messages, so what else could we do?..."
Loyalty Management

4.75/5

Read Reviews (14)

"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount
create engagement based loyalty

4.20/5

Read Reviews (3)

"...Today, relevance is everything, and loyalty and engagement are about communicating a sense of purpose that aligns with customer needs ..."
customise loyalty program

4.14/5

Read Reviews (3)

"...Results: Customer loyalty, suited to each driver...."
identify target customers

3.71/5

Read Reviews (1)

"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...."
PEER EXPERIENCES
Engagement Management with Mobile

4.80/5

Read Reviews (111)

"...In Sinch s Mobile Consumer Engagement report, we explore these trends...." Making it personal, keeping it conversational: Enterprise messaging in 2030
engaging and following up

4.80/5

Read Reviews (75)

Communication Management with Text SMS

4.66/5

Read Reviews (17)

"...We knew that Sinch does a lot more than just send messages, so what else could we do?..." Case Study Nationwide Building Society
sending & publishing communications

4.66/5

Read Reviews (11)

Loyalty Management

4.75/5

Read Reviews (14)

"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount
create engagement based loyalty

4.75/5

Read Reviews (3)

customise loyalty program

4.75/5

Read Reviews (3)

identify target customers

4.75/5

Read Reviews (1)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 491 insights from peers and experts to help you assess how these Sinch use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

Claire Laurent

Senior Account Director at Publicis

Nissan

We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
CUSTOMERS TESTIMONIALS

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

Claire Laurent

Senior Account Director at Publicis

Nissan

We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira

Case Studies

COMPANY CASE STUDIES
Case Study Cdiscount

How Cdiscount has seen a 4% increase in revenue and a 9% increase in average basket size with Sinch

Read More
Case Study Nationwide Building Society

Find out how Sinch helped Nationwide stay close to its members and boost engagement – even in the middle of a pandemic.

Read More
Case Study Nissan

Learn How Nissan’s path to better sales and engagement: personalized mobile messaging with Sinch

Read More

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Sinch to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Sinch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.87/5

Read Reviews (38)
Alerts: popups & Notifications

3.25/5

Read Reviews (7)
Feedback surveys

3.48/5

Read Reviews (6)
Landing page

4.37/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.87/5

Read Reviews (38)
Alerts: popups & Notifications

3.25/5

Read Reviews (7)
Feedback surveys

3.48/5

Read Reviews (6)
Landing page

4.37/5

Read Reviews (5)

IT and Other Capabilities

for Sinch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (23)
Data Export

4.22/5

Read Reviews (8)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (23)
Data Export

4.22/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (35)
Phone Support

1.95/5

Read Reviews (1)
Email Support

1.29/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (35)
Phone Support

1.95/5

Read Reviews (1)
Email Support

1.29/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (5)
Custom Reports

4.40/5

Read Reviews (26)
Analytics

4.18/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (5)
Custom Reports

4.40/5

Read Reviews (26)
Analytics

4.18/5

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Vendor Profile Details

Company Name

Sinch

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Financials

M&A