Sinch Overview

Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.

It enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images.

It manages secure sign-ups and logins and verifies user credentials by delivering one-time passwords through text messages, voice, and flash calls. Teams can also create and run marketing campaigns with personalized images and videos.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Loyalty Management , as the business use cases that they have been most satisfied while using Sinch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile

4.80/5

Read Reviews (111)

"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services
engaging and following up

4.68/5

Read Reviews (75)

"...The company has built an amazing network of communications services on top of hundreds of telcos worldwide, and has the right technology and assets in place to meet the rapidly rising demand for B2B and B2C customer engagement services," Khandur said...."
Communication Management with Text SMS

4.66/5

Read Reviews (17)

"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan
sending & publishing communications

4.47/5

Read Reviews (11)

"...Use our SMS API & send personal messages to customers around the world, right when they need it...."
Loyalty Management

4.75/5

Read Reviews (14)

"...The company wanted to continue building these relationships, boosting engagement and brand loyalty but needed to find a better solution...." Case Study Nissan
create engagement based loyalty

4.20/5

Read Reviews (3)

"...Today, relevance is everything, and loyalty and engagement are about communicating a sense of purpose that aligns with customer needs ..."
customise loyalty program

4.14/5

Read Reviews (3)

"...Etienne Barennes Customer & Loyalty Project Manager, Cdiscount ..."
identify target customers

3.71/5

Read Reviews (1)

"...customers targeted first 6 months. Company...."
PEER EXPERIENCES
Engagement Management with Mobile

4.80/5

Read Reviews (111)

"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services
engaging and following up

4.80/5

Read Reviews (75)

Communication Management with Text SMS

4.66/5

Read Reviews (17)

"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan
sending & publishing communications

4.66/5

Read Reviews (11)

Loyalty Management

4.75/5

Read Reviews (14)

"...The company wanted to continue building these relationships, boosting engagement and brand loyalty but needed to find a better solution...." Case Study Nissan
create engagement based loyalty

4.75/5

Read Reviews (3)

customise loyalty program

4.75/5

Read Reviews (3)

identify target customers

4.75/5

Read Reviews (1)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 491 insights from peers and experts to help you assess how these Sinch use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society

In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
CUSTOMERS TESTIMONIALS

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society

In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira

Case Studies

COMPANY CASE STUDIES
Case Study Cdiscount

How Cdiscount has seen a 4% increase in revenue and a 9% increase in average basket size with Sinch

Read More
Case Study Nissan

Learn How Nissan’s path to better sales and engagement: personalized mobile messaging with Sinch

Read More
Case Study Nationwide Building Society

Find out how Sinch helped Nationwide stay close to its members and boost engagement – even in the middle of a pandemic.

Read More

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Sinch to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Sinch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.87/5

Read Reviews (38)
Alerts: popups & Notifications

3.25/5

Read Reviews (7)
Feedback surveys

3.48/5

Read Reviews (6)
Landing page

4.37/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.87/5

Read Reviews (38)
Alerts: popups & Notifications

3.25/5

Read Reviews (7)
Feedback surveys

3.48/5

Read Reviews (6)
Landing page

4.37/5

Read Reviews (5)

IT and Other Capabilities

for Sinch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (23)
Data Export

4.22/5

Read Reviews (8)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.50/5

Read Reviews (23)
Data Export

4.22/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (35)
Phone Support

1.95/5

Read Reviews (1)
Email Support

1.29/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (35)
Phone Support

1.95/5

Read Reviews (1)
Email Support

1.29/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (5)
Custom Reports

4.40/5

Read Reviews (26)
Analytics

4.18/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (5)
Custom Reports

4.40/5

Read Reviews (26)
Analytics

4.18/5

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Vendor Profile Details

Company Name

Sinch

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Financials

M&A