Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite

Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Sinch Customer wins, Customer success stories, Case studies

What Are the key features of Sinch for Engagement Management?

What solutions does Sinch provide for Communication Management?

How can Sinch enhance your Loyalty Management process?

How efficiently Does Sinch manage your Campaign Management?

What makes Sinch ideal for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

Read on →

EasyPark Group - Consumer Apps - consumer apps

Sinch helps EasyPark Group send important messages to users in over 20 countries. EasyPark Group needed to improve message delivery and security for their digital parking apps. They switched to Sinch... to handle SMS and RCS messaging at scale. Sinch provided a 97% delivery rate and sent 40% of messages via RCS in Germany. Millions of messages now reach users, making parking easier and safer.

Read on →

BUT - Retail - Retail

Sinch RCS helped BUT, a top French furniture retailer, boost campaign ROI by 7x and double click-to-open rates over Rich SMS. BUT used RCS messaging for media-rich, personalized campaigns, driving €8...2,000 in extra revenue from conversational RCS. A key campaign saw a 73% read rate and 13.5% click-through, generating €61,000—4.5x more revenue than the prior year. BUT now sends millions of RCS messages, making RCS central to their CRM strategy.

Read on →

Club Med - Hospitality - Hospitality

Sinch Campaign helped Club Med boost bookings during a three-day flash sale. Club Med used A/B testing with Rich SMS and rich conversational messages to give customers personalized recommendations. T...he campaign led to a 12% higher redirection rate and a 9% higher conversion rate for rich conversational messages. Club Med gained valuable insights and improved customer satisfaction. The solution supported Club Med’s focus on visual immersion and personalization.

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BPCE - Banking - Banking

Sinch Rich SMS helped BPCE educate customers about revolving credit. BPCE used gamified messaging to boost engagement. The campaign featured a cycling-themed mini-game. BPCE achieved an 8% click-thro...ugh rate, four times higher than average. The solution supported regulatory compliance and personalized experiences. BPCE partnered with Sinch to innovate customer communication in banking.

Read on →

European Commission - Government Administration - Government Administration

Chatlayer by Sinch helped the European Commission support young DiscoverEU travelers. The chatbot answered over 80% of requests, providing 24/7 automated support across Europe. In the first month, it... solved 700+ questions and handed 150 to live agents. This solution reduced support costs and improved response times for travel queries. The project enabled real-time help for thousands of young travelers each month.

Read on →

We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Executive

Sinch appoints Jonathan Bean as new EVP for EMEA and Global Partnerships

Sinch has appointed Jonathan Bean as the new Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer since 2019, Bean will continue to report directly to CEO Laurinda Pang. This leadership change is part of Sinch's strategy to enhance its growth in the EMEA region. The company is also searching for a new Chief Marketing Officer as Nicklas Molin departs.

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Executive

Sinch appoints Jonathan Bean as Executive Vice President, EMEA & Global Partnerships

Sinch has appointed Jonathan Bean as Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer, Bean will now lead Sinch's EMEA business and global partner ecosystem, reporting to CEO Laurinda Pang. This transition follows his significant contributions to Sinch's marketing and growth strategies.

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Product

Sinch: Julia Fraser on Voice Relay and the Future of AI-Powered ...

Julia Fraser, EVP Americas at Sinch, discussed the company's Voice Relay technology at the Enterprise Connect conference. This AI-powered solution converts text into natural voice conversations, enhancing customer engagement in contact centers. It allows enterprises to integrate AI models for dynamic interactions, emphasizing the importance of voice as a critical engagement channel. Sinch aims to combine AI with voice communications for personalized customer experiences.

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Product

Sinch Launches Voice Relay for Real-Time AI Agents

Sinch has launched Voice Relay, a new extension of its enterprise voice platform, enabling real-time AI voice agents to handle phone calls. This technology integrates speech recognition, voice synthesis, and interruption handling, allowing AI systems to manage interactions in customer support and contact centers. The launch highlights the growing AI speech-to-text market, driven by advancements in deep learning and cloud-based AI services.

Read more →

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO