Sinch Overview
This is a summary of the comprehensive capabilities and benefits of Sinch based on over 491 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sinch, SMS-iTâ„¢, Notificare, MailBot, DataCandy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sinch is right for your needs? Our Cuspera AI engine can evaluate how Sinch fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sinch supports business activities such as:
- Engagement Management
- Communication Management
- Loyalty Management
- Campaign Management
- Channel Marketing
Sinch can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Increase Average Basket Value, Improve Brand Engagement, etc. It can help manage these activities if you use Mobile and Text SMS for these needs. As a solution, Sinch's capabilities include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc.
Sinch Automotive Vertical is its biggest customer base.
Reviews
"We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp " - Claudia Meira
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sinch.
Use Cases
Peers recommend Engagement Management , Communication Management , Loyalty Management , as the business use cases that they have been most satisfied while using Sinch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...Sinch Engage uses personalized video to drive loyalty and reduce churn, enabling brands to make one-to-one connections with their consumers...." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement |
| engaging and following up |
4.68/5 ★ |
"...Connect with customers and make engagement personal with our simple, programmable communication tools...." Peer review |
| Communication Management with Text SMS |
4.66/5 ★ |
"...This RCS campaign showed improved performance when compared to previous campaigns that had used standard text-based SMS to send messages...." Case Study Cdiscount |
| sending & publishing communications |
4.47/5 ★ |
"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan |
| Loyalty Management |
4.75/5 ★ |
"...Kantar Retail found that 71% of consumers aren t made more loyal by loyalty programs...." Sinch Engage Launches, Setting a New Standard for Personalized, Relevant Customer Engagement |
| create engagement based loyalty |
4.20/5 ★ |
"...Today, relevance is everything, and loyalty and engagement are about communicating a sense of purpose that aligns with customer needs ..." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement |
| customise loyalty program |
4.14/5 ★ |
"...Results: Customer loyalty, suited to each driver...." Case Study Nissan |
| identify target customers |
3.71/5 ★ |
"...As they were targeting 210 thousand customers with this campaign, a strong message with a solid CTA was key in prompting a positive response...." Case Study Cdiscount |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile |
4.80/5 ★ |
"...Sinch Engage uses personalized video to drive loyalty and reduce churn, enabling brands to make one-to-one connections with their consumers...." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement |
|
| engaging and following up |
4.80/5 ★ |
| Communication Management with Text SMS |
4.66/5 ★ |
"...This RCS campaign showed improved performance when compared to previous campaigns that had used standard text-based SMS to send messages...." Case Study Cdiscount |
|
| sending & publishing communications |
4.66/5 ★ |
| Loyalty Management |
4.75/5 ★ |
"...Kantar Retail found that 71% of consumers aren t made more loyal by loyalty programs...." Sinch Engage Launches, Setting a New Standard for Personalized, Relevant Customer Engagement |
|
| create engagement based loyalty |
4.75/5 ★ |
| customise loyalty program |
4.75/5 ★ |
| identify target customers |
4.75/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 491 insights from peers and experts to help you assess how these Sinch use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Etienne Barennes Customer & Loyalty Project Manager Cdiscount |
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study NissanRead More |
|
Case Study Nationwide Building SocietyRead More |
|
|
Case Study CdiscountRead More |
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Sinch to Enhance customer relationships and Increase sales & revenue
Sinch Alternatives
Peer and Expert Opinion on Features
for Sinch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| Landing page | Read Reviews (5) |
IT and Other Capabilities
for Sinch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Phone Support | Read Reviews (1) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Vendor Profile Details
Company Name
Sinch
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
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