Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs." - Claire Laurent
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
What Are the key features of Sinch for Engagement Management?
Why is Sinch the best choice for Communication Management?
How does Sinch address your Loyalty Management Challenges?
What Are the key features of Sinch for Campaign Management?
How does Sinch facilitate Channel Marketing?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
Case Studies
CASE STUDY SWETI Marketing
CASE STUDY Oz Hair and Beauty
CASE STUDY Moet Ik Naar De Dokter (MINDD)
CASE STUDY Courir
CASE STUDY Government of Ras Al Khaimah
CASE STUDY Clarins
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage
Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.
Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27
Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.
Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.
Sinch AB : Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
