Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon." - Simon Dixon
Peer review evidence (same sources as the product rating summary)
"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services
"...Use our SMS API & send personal messages to customers around the world, right when they need it...." SMS
"...Marketers have entered the post-loyalty era and customers are mostly tuning out loyalty programs as inauthentic...." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Sinch Customer wins, Customer success stories, Case studies
What Are the key features of Sinch for Engagement Management?
What solutions does Sinch provide for Communication Management?
How does Sinch address your Loyalty Management Challenges?
Why is Sinch the best choice for Campaign Management?
Why is Sinch the best choice for Channel Marketing?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Sinch appoints Jonas Dahlberg as acting CEO to lead next phase of ...
Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth. Dahlberg, previously CFO, has been involved in Sinch's strategic transformation and brings experience from leading tech-enabled services. Pang will support the transition until a permanent successor is appointed by the end of 2026.
Sinch Says CEO Laurinda Pang To Step Down; Appoints Jonas Dahlberg Acting CEO
Sinch CEO Laurinda Pang will step down, and Jonas Dahlberg has been appointed as the acting CEO.
Jonas Dahlberg Takes Helm at Sinch as Acting CEO
Jonas Dahlberg has been appointed as the acting CEO of Sinch, following Laurinda Pang's decision to step down. Dahlberg, previously the CFO, is expected to guide Sinch through its next growth phase, focusing on AI-driven communications. Pang will assist in the transition until her final exit by December 31, 2026.
Sinch appoints Jonas Dahlberg as acting CEO to lead next phase of execution and growth
Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth and execution. Dahlberg, previously CFO at Sinch, brings experience from leading international tech-enabled services. This leadership transition aims to build on Sinch's transformation into a profitable, integrated global cloud communications platform.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
