Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp" - Claudia Meira
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
What benefits does Sinch offer for Engagement Management?
How does Sinch address your Communication Management Challenges?
Why is Sinch the best choice for Loyalty Management?
How can Sinch enhance your Campaign Management process?
Why is Sinch the best choice for Channel Marketing?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Giani-Luigi Driesen Application Owner Chatbots Belfius |
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
Case Studies
CASE STUDY Moet Ik Naar De Dokter (MINDD)
CASE STUDY EasyPark Group
CASE STUDY Picard
CASE STUDY AAA
CASE STUDY AAA
CASE STUDY FirstBank
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Sinch appoints Angus Mansfield to lead APAC channel sales growth - ChannelLife Australia
Sinch has named Angus Mansfield as vice president of channel sales for Asia-Pacific. Mansfield will drive Sinchs channel sales and partnership strategy in the region, managing relationships with carriers, resellers, system integrators, and other partners. His experience includes leadership roles at monday.com and XCentral. This move supports Sinchs focus on expanding customer communications solutions in APAC.
Sinch named top vendor for RCS messaging in global ROCCO report
Sinch has been named a Tier 1 vendor for RCS messaging in the 2024 ROCCO Market Impact Report. The ranking is based on feedback from 92 mobile operators across 64 countries, evaluating vendors on reliability, technical innovation, customer support, and service quality. This recognition highlights Sinchs leadership in enabling advanced RCS messaging solutions for global mobile operators.
Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact Report
Sinch has been recognized as a leading Rich Communication Services (RCS) vendor in ROCCO's 2024 Market Impact Report. This recognition highlights Sinch's strong position in the global RCS messaging ecosystem, reflecting its innovation and influence in business messaging solutions.
Sinch, Authvia Launch Payment-Enabled Messaging for North America
Sinch and Authvia have partnered to launch payment-enabled messaging services in North America. The integration leverages Authvias TXT2PAY technology, allowing businesses to request and process payments directly within SMS, WhatsApp, and RCS conversations. This collaboration streamlines conversational commerce, enhances customer engagement, and ensures compliance with PCI Level 1 and SOC 2 security standards.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
