Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon." - Simon Dixon
Peer review evidence (same sources as the product rating summary)
"...Its platform enables businesses to interact with their customers through multiple channels including SMS, voice, email, IP messaging, and WhatsApp...." CXTech Week 25 2020 News and Analysis
"...And when a new model of the car a customer has driven and loved for years becomes available, Nissan can send a tailored message to them with information including directions to the nearest dealership where the exact color and model they want is available...." Case Study Nissan
"...Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp..." Testimonial by Claudia Meira, CIO, Avon
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Sinch Customer wins, Customer success stories, Case studies
What benefits does Sinch offer for Engagement Management?
How efficiently Does Sinch manage your Communication Management?
What makes Sinch ideal for Loyalty Management?
What benefits does Sinch offer for Campaign Management?
What benefits does Sinch offer for Channel Marketing?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
Cursor
Sinch Q2 Growth Led by Americas as AI Partnerships and Leadership Changes Reshape Strategy
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
MessageMedia rebrands as Sinch Engage in Australia
MessageMedia is rebranding to Sinch Engage in Australia, aligning with Sinch's global network and AI capabilities. The rebrand aims to enhance customer engagement strategies by integrating local support with global resources. Existing products and services remain unchanged, ensuring continuity in SMS, MMS, and WhatsApp capabilities while introducing new channels like Rich Communication Services (RCS).
Sinch rebrands MessageMedia as Sinch Engage in Australia
Sinch has rebranded its MessageMedia platform as Sinch Engage in Australia. The rebranding will not affect existing customers, as the platform will continue to offer SMS, MMS, WhatsApp, and local support without changes to products or pricing.
Sinch Launches Agent Tools to Help Developers Build AI-Powered Communication Applications
Sinch has launched Agent Tools, a suite designed to aid developers in building AI-powered communication applications. The tools integrate with popular development environments like Visual Studio Code and JetBrains, supporting AI-assisted coding tools such as GitHub Copilot and ChatGPT. Features include Simulator Mode for testing integrations without live API calls, enhancing the developer experience with Sinch's platform.
Sinch Launches Agent Tools to Bring AI Coding Assistants Directly into ...
Sinch has launched Agent Tools, a developer toolkit that integrates its communications platform with popular IDEs and AI coding assistants like VS Code, JetBrains, GitHub Copilot, and ChatGPT Desktop. This integration allows developers to build, test, and deploy applications using Sinch's infrastructure directly within their coding environments, enhancing AI-assisted software development workflows.
Sinch AB Profile
Company Name
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
