Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was comple...te, analytical data was instantly available to help us compare with historical campaigns this was invaluable." - Etienne Barennes

Sinch, ChurnZero, Gainsight CS, TalkToTheManager, Notificare, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Sinch Use Cases

What Are the key features of Sinch for Engagement Management?

How efficiently Does Sinch manage your Communication Management?

What makes Sinch ideal for Loyalty Management?

How does Sinch facilitate Campaign Management?

Why is Sinch the best choice for Channel Marketing?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sinch testimonial

Etienne Barennes

Customer & Loyalty Project Manager

Cdiscount

Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable.

Testimonial By Etienne Barennes
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius

We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan

We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent
CUSTOMERS TESTIMONIALS
Sinch testimonial

Etienne Barennes

Customer & Loyalty Project Manager

Cdiscount

Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable.

Testimonial By Etienne Barennes
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius

We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan

We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent

Case Studies

Consumer Services

CASE STUDY EasyPark Group

EasyPark Group needed to send messages reliably across more than 20 countries. They switched to Sinch to deliver messages at scale. This improved customer experience and security with a 97% delivery ...rate. 40% of messages in Germany are sent via RCS. Millions of messages are delivered, enhancing the parking experience for users.

Health, Wellness and Fitness

CASE STUDY Vail Resorts

How Vail Resorts uses SMS to build lasting relationships and offer the experience of a lifetime.

Automotive

CASE STUDY AAA

AAA wanted to improve member interactions through mobile messaging. They found that members were texting their 800-HELP number, but it wasn't set up for SMS. AAA worked with Sinch to enable 2-way SMS... with automatic responses. This change helped more customers and saved AAA $30,000. They also achieved an 8% conversion rate from SMS to roadside assistance.

Health, Wellness and Fitness

CASE STUDY TaskRabbit

Find out how online errand marketplace TaskRabbit uses Sinch to connect users for a seamless and personalized experience.

Retail

CASE STUDY Picard

Picard, a frozen food retailer, wanted to boost sales during the holiday season. They used Sinch's chatbot builder and Conversation API to create a personalized RCS experience. This led to a 42% incr...ease in customer engagement and a 10% increase in redirections. The click-through rate was three times higher. Picard's CRM manager, Alix Berthon, highlighted the benefits of RCS for secure and branded messaging.

Financial Services

CASE STUDY FirstBank

FirstBank wanted to keep customers engaged and informed. They used Sinch's SMS messaging to send personalized notifications. Over 60% of customers opted-in to receive messages. FirstBank sends 3.5 mi...llion alerts each month. They have worked with Sinch for over 13 years.

Video

We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Awards

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch has been named a Tier 1 vendor for RCS messaging in the 2024 ROCCO Market Impact Report. The ranking is based on feedback from 92 mobile operators across 64 countries, evaluating vendors on reliability, technical innovation, customer support, and service quality. This recognition highlights Sinchs leadership in enabling advanced RCS messaging solutions for global mobile operators.

Awards

Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact Report

Sinch has been recognized as a leading Rich Communication Services (RCS) vendor in ROCCO's 2024 Market Impact Report. This recognition highlights Sinch's strong position in the global RCS messaging ecosystem, reflecting its innovation and influence in business messaging solutions.

Partnership

Sinch, Authvia Launch Payment-Enabled Messaging for North America

Sinch and Authvia have partnered to launch payment-enabled messaging services in North America. The integration leverages Authvias TXT2PAY technology, allowing businesses to request and process payments directly within SMS, WhatsApp, and RCS conversations. This collaboration streamlines conversational commerce, enhances customer engagement, and ensures compliance with PCI Level 1 and SOC 2 security standards.

Partnership

Sinch, Authvia Partner For Payment-Enabled Messaging Across North America | MarketScreener

Sinch and Authvia have announced a partnership to deliver payment-enabled messaging solutions across North America. This collaboration integrates Sinchs messaging platform with Authvias payment technology, enabling businesses to offer secure, real-time payment experiences within messaging channels. The partnership aims to streamline customer transactions and enhance digital engagement for enterprises.

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Financials

IPO