Comparison Summary
This comparison report of Gainsight CS vs. Sinch is based on a specific set of business needs and context. The comparison uses 13403 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight CS and Sinch
Gainsight CS, Sinch, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight CS covers Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.
Sinch focuses on Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.
"Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. " - Jocelyn Brown
"We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automati...c way " - Giani-Luigi Driesen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SaaS Platform Built for Customer Success
SMS Messaging, Voice, Video & Verification APIs
Age
2011
Financials
SERIES E
IPO
Business Need
Total Processes
(we found evidences for)
102
46
Total Goals
(we found evidences for)
6
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Manage risk
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Establish thought leadership
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Launch new products
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Scale best practices
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Enhance customer relationships
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Increase customer life time value
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Acquire customers
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Scale best practices
- See 6 more
Top Channels
Channels Used
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mobile
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text SMS
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chat
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Whatsapp
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e-mail
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video
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phone calls
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mobile app
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Skype
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channel partners
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omnichannel
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social media
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Facebook
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website
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user generated content
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blogs
- See 13 more
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mobile
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text SMS
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chat
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Whatsapp
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e-mail
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video
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phone calls
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mobile app
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Skype
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channel partners
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omnichannel
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social media
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Facebook
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website
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user generated content
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blogs
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
