Totango Overview
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.
Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.87/5 ★ |
"...They accomplish this by looking for ways to upgrade customers, by analyzing customer engagement with a product, and by segmenting customers...." Case Study Infopro Digital |
| engaging and following up |
4.88/5 ★ |
"...We have much more visibility into what is being done at each site by the account teams and can engage more quickly when a customer renewal is at risk...." Peer review by Erin M., Vice President of Client Success, Computer Software |
| engaging with scheduling & cadence |
4.12/5 ★ |
"...It provides MoM metric capture which we, in turn, share with our customer base during Executive Business Reviews, cadence calls, etc...." Peer review by Manager in Customer Service |
| Training & Onboarding |
4.63/5 ★ |
"...Great to manage our onboarding workflow, even if we have to manage it from Salesforce...." Peer review by Cyrille Saulnier, Head of Operations & Customer Success, EMEA & Americas, PatSnap |
| Workflow Management |
4.66/5 ★ |
"...The ability to sort accounts by multiple factors makes organizing workflow simple...." Peer review by Daniel G. |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.87/5 ★ |
"...They accomplish this by looking for ways to upgrade customers, by analyzing customer engagement with a product, and by segmenting customers...." Case Study Infopro Digital |
|
| engaging and following up |
4.87/5 ★ |
| engaging with scheduling & cadence |
4.87/5 ★ |
| Training & Onboarding |
4.63/5 ★ |
"...Great to manage our onboarding workflow, even if we have to manage it from Salesforce...." Peer review by Cyrille Saulnier, Head of Operations & Customer Success, EMEA & Americas, PatSnap |
|
| Workflow Management |
4.66/5 ★ |
"...The ability to sort accounts by multiple factors makes organizing workflow simple...." Peer review by Daniel G. |
|
62+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman |
|
We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Hurst EVP – Client Success Waystar |
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
Keith Strotdman COO Customer First SAP |
We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman |
|
Umur Kavlakoglu Vice President - Customer Success Data Intensity |
We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MonsterRead More |
|
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Case Study Data IntensityRead More |
|
Case Study Infopro DigitalRead More |
Frequently Asked Questions(FAQ)
for Totango
What is Totango?
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Totango to Enhance customer relationships and Acquire customers
Totango Alternatives
Peer and Expert Opinion on Features
for Totango
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
IT and Other Capabilities
for Totango
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Vendor Profile Details
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
Series D
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