Totango Overview
Totango is a versatile Customer Success Software designed to optimize SaaS customer journeys. It enables the design, execution, measurement, and scaling of customer retention and growth strategies.
Use Cases
Customers recommend Engagement Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Totango.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Totango.
Totango Use-Cases and Business Priorities: Customer Satisfaction Data
Totango's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"The Totango team continues to deliver on how we can be better as an organization in the customer success space." - Brian Merritt
Totango, Gainsight Platform, ChurnZero, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Totango is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Totango Use Cases
What solutions does Totango provide for Engagement Management?
What benefits does Totango offer for Onboarding?
How can Totango enhance your Workflow Management process?
How efficiently Does Totango manage your Playbook Creation?
How efficiently Does Totango manage your Contract Management?
62+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
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We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
|
Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results. Testimonial By Hernan Geberovich |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Merritt VP Of Customer Success Truspilot |
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
|
Umur Kavlakoglu Vice President - Customer Success Data Intensity |
We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
|
Hernan Geberovich Senior Digital Insight Manager Infopro Digital |
Now that I understand how much Totango can be customized to suit specific business needs, I have no doubt it can greatly improve the entire customer lifecycle. Totango helps create processes that are robust, smart and yield measurable results. Testimonial By Hernan Geberovich |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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NA |
Case Study WaystarRead More |
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NA |
Case Study WorkfrontRead More |
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Case Study Data IntensityRead More |
Video
New year: new evolution of CS: new Totango
Frequently Asked Questions(FAQ)
for Totango
What is Totango?
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.
Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Peers used Totango for engagement management and onboarding
Totango Competitors
Totango Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Totango Profile
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
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