Totango Overview
Totango transforms how businesses manage customer relationships by offering agile tools to design and scale customer journeys. This Customer Success Software focuses on retaining and growing your SaaS customer base. With Totango, you can measure and optimize every touchpoint in the customer lifecycle, ensuring increased revenue and customer satisfaction. The platform integrates seamlessly with existing tools, making it easier for CS and sales teams to enhance customer experiences without disrupting current workflows. Totango's AI-driven insights keep you aligned with revenue growth goals, providing actionable data to drive customer success.
Use Cases
Customers recommend Engagement Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Totango.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Totango.
Totango Use-Cases and Business Priorities: Customer Satisfaction Data
Totango's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Totango support capabilities include Email Support, AI Powered, Phone Support, etc. also Totango analytics capabilities include Analytics, and Custom Reports.
Reviews
"Totango helps our success managers to actually help our clients consume our offers and drive adoption." - Dilip Kumar
Peer review evidence (same sources as the product rating summary)
"...It makes it very easy to keep track of the engagement and allows for a great deal of insight...." Peer review by Account Manager in Customer Service
"...I think it is great if you are managing a large amount of clients that are all at different stages of the onboarding process...." Peer review by Manager in Customer Service
"...2 - Automated workflows to ensure we are interacting with our users in the right right way at the right time...." Peer review by Dan S., Director, Digital Advancement
Totango, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Totango is a versatile Customer Success Software designed to optimize SaaS customer journeys. It enables the design, execution, measurement, and scaling of customer retention and growth strategies.
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Totango is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Totango Customer wins, Customer success stories, Case studies
How does Totango facilitate Engagement Management?
Why is Totango the best choice for Onboarding?
What benefits does Totango offer for Workflow Management?
Why is Totango the best choice for Playbook Creation?
What makes Totango ideal for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar |
|
Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. Testimonial By Jim Mercer |
|
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dilip Kumar COO – Group Services NTT |
Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar |
|
Jim Mercer Head Of Customer Success Zoom |
Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. Testimonial By Jim Mercer |
|
Brian Merritt VP Of Customer Success Truspilot |
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
Bentley Systems - Computer Software - Large
Waystar - Health, Wellness And Fitness - Large
Waystar - Health, Wellness And Fitness
Aruba - Information Technology And Services - Very Large
Wisr - Education - Small
New year: new evolution of CS: new Totango
Frequently Asked Questions (FAQ)
What buyers ask before choosing Totango
What is Totango?
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.
Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Peers used Totango for engagement management and onboarding
Totango Competitors
Totango Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Totango Integrations
Totango integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Totango News
Totango Product Updates & New Feature Releases
Totango has introduced several product updates, including new integrations with Pendo and Mixpanel to enhance product data visibility and adoption. Additionally, Totango has launched email and calendar integrations to improve customer success management. These updates aim to support customer-led growth and provide accurate revenue forecasting.
Totango Named a Leader in Customer Success Platforms | Nation/World | bdtonline.com
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving the highest score of 4.5 out of 5 in Strategy. This accolade highlights Totango's leadership in customer revenue retention and expansion.
Totango Named a Leader in Customer Success Platforms
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving a top strategy score of 4.5 out of 5. The company excels in roadmap innovation, pricing flexibility, and retention optimization. CEO Keith Frankel emphasizes Totango's focus on AI-driven customer outcomes and transforming post-sales into a growth engine.
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango and Catalyst, now a merged entity, achieved significant milestones in their first quarter, surpassing booking targets by 150%. They received accolades from G2, Pavilion, and Forbes, highlighting their leadership and innovation in customer success. New AI-driven analytics features were launched to enhance customer engagement and decision-making. Notable recognitions include Edward Chiu and Karen Budell being named top executives to watch.
Totango Profile
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
