Totango Overview
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.
Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.87/5 ★ |
"...Zoe drastically transformed and improved the way we interact with customers and prepare for customer meetings, Fotheringham said...." Case Study Workfront |
| engaging and following up |
4.88/5 ★ |
"...They accomplish this by looking for ways to upgrade customers, by analyzing customer engagement with a product, and by segmenting customers...." Case Study Infopro Digital |
| engaging with scheduling & cadence |
4.12/5 ★ |
"...Have a structured cadence for bringing the metrics into Salesforce each week for comparison and use the metrics for helping you prevent churn and also use as a tool for helping spot upsell opportunities...." Peer review by Robert T., Director of Sales Operations |
| Training & Onboarding |
4.63/5 ★ |
"...Totango is being used by the newly founded customer success department to identify at risk customers to help mitigate churn and to track onboarding...." Peer review by Verified User, Employee in Customer Service, Computer Software |
| Workflow Management |
4.66/5 ★ |
"...The success plays make work flow of the success team very easy...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.87/5 ★ |
"...Zoe drastically transformed and improved the way we interact with customers and prepare for customer meetings, Fotheringham said...." Case Study Workfront |
|
| engaging and following up |
4.87/5 ★ |
| engaging with scheduling & cadence |
4.87/5 ★ |
| Training & Onboarding |
4.63/5 ★ |
"...Totango is being used by the newly founded customer success department to identify at risk customers to help mitigate churn and to track onboarding...." Peer review by Verified User, Employee in Customer Service, Computer Software |
|
| Workflow Management |
4.66/5 ★ |
"...The success plays make work flow of the success team very easy...." Peer review by Administrator |
|
62+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
|
We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Hurst EVP – Client Success Waystar |
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
Brian Merritt VP Of Customer Success Truspilot |
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
|
Keith Strotdman COO Customer First SAP |
We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Infopro DigitalRead More |
|
Case Study WorkfrontRead More |
|
Case Study MonsterRead More |
Frequently Asked Questions(FAQ)
for Totango
What is Totango?
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Totango to Enhance customer relationships and Acquire customers
Totango Alternatives
Peer and Expert Opinion on Features
for Totango
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
IT and Other Capabilities
for Totango
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Vendor Profile Details
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
Series D
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