Totango Overview

This is a summary of the comprehensive capabilities and benefits of Totango based on over 5689 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Totango, Gainsight Platform, ChurnZero, Freshdesk Customer Success, SuccessCOACHING, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Totango is right for your needs? Our Cuspera AI engine can evaluate how Totango fits your specific business needs, industry, and context. Get your personalized assessment report today.

Totango supports business activities such as:

  • Engagement Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Contract Management

Totango can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Increase Customer Life Time Value, etc. As a solution, Totango's capabilities include Dashboard, Alerts: Popups & Notifications, Personalization, etc.

Totango was founded in 2010. Computer Software Vertical is its biggest customer base.

Reviews

"The Totango team continues to deliver on how we can be better as an organization in the customer success space. " - Brian Merritt

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...Helping to track user health, engage users, upsell to new licenses and delight customers...."
engaging and following up

4.88/5

Read Reviews (315)

"...It's self navigating and the account overview page is very handy when it comes to key information in terms of health and engagement levels...."
engaging with scheduling & cadence

4.12/5

Read Reviews (6)

"...Minimizes the need to switch from one platform to another as we get to see details like MRR Value, license count, utilization, last cadence, etc......"
Training & Onboarding

4.63/5

Read Reviews (116)

"...I think it is great if you are managing a large amount of clients that are all at different stages of the onboarding process...."
Workflow Management

4.66/5

Read Reviews (94)

"...and then you're left with a silo'd workflow that I experience being on the sales team...."
PEER EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...Helping to track user health, engage users, upsell to new licenses and delight customers...." Peer review by User
engaging and following up

4.87/5

Read Reviews (315)

engaging with scheduling & cadence

4.87/5

Read Reviews (6)

Training & Onboarding

4.63/5

Read Reviews (116)

"...I think it is great if you are managing a large amount of clients that are all at different stages of the onboarding process...." Peer review by Manager in Customer Service
Workflow Management

4.66/5

Read Reviews (94)

"...and then you're left with a silo'd workflow that I experience being on the sales team...." Peer review by Elliot Goldstein, Account Executive - Midmarket, Aurora Solar

62+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Merritt

VP Of Customer Success

Truspilot

The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt

Jeff Hurst

EVP – Client Success

Waystar

The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman
CUSTOMERS TESTIMONIALS

Brian Merritt

VP Of Customer Success

Truspilot

The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt

Jeff Hurst

EVP – Client Success

Waystar

The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman

Case Studies

COMPANY CASE STUDIES
Case Study Monster

Improved Targeting Reduces Customer Churn, Boosts Sales. How Monster increased customer retention, sales productivity with Totango

Read More
Case Study Data Intensity

Data Intensity Achieves Best-In-Class Customer Success with Totango. Uniform Actions Key to Customer Success Management during Rapid Growth

Read More
Case Study Infopro Digital

B2B Publisher Taps Totango to Maintain 95% Renewal Rate Customer success platform sustains subscription rates during rapid growth

Read More

Frequently Asked Questions(FAQ)

for Totango

What is Totango?

Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.

What is Totango used for?

Totango is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Training & Onboarding and Workflow Management .

What are the top features of Totango?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Totango.

Who uses Totango?

Totango is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Totango alternatives?

Gainsight Platform, ChurnZero, Freshdesk Customer Success and SuccessCOACHING are popular alternatives for Totango.

Where is Totango located?

Totango is headquartered at 1200 Park Place, Suite 200 San Mateo, CA 94403.

Popular Business Setting

for Totango

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Totango to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Totango

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)

IT and Other Capabilities

for Totango

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Totango

Overall Risk Meter

Low Medium High

Top Failure Risks for Totango

Vendor Profile Details

Company Name

Totango

Company Website

https://www.totango.com/

Year Founded

2010

HQ Location

1200 Park Place, Suite 200 San Mateo, CA 94403

Employees

101-250

Social

Financials

SERIES D