Totango Overview

Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.

Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.

Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...They accomplish this by looking for ways to upgrade customers, by analyzing customer engagement with a product, and by segmenting customers...." Case Study Infopro Digital
engaging and following up

4.88/5

Read Reviews (315)

"...We have much more visibility into what is being done at each site by the account teams and can engage more quickly when a customer renewal is at risk...."
engaging with scheduling & cadence

4.12/5

Read Reviews (6)

"...It provides MoM metric capture which we, in turn, share with our customer base during Executive Business Reviews, cadence calls, etc...."
Training & Onboarding

4.63/5

Read Reviews (116)

"...Great to manage our onboarding workflow, even if we have to manage it from Salesforce...."
Workflow Management

4.66/5

Read Reviews (94)

"...The ability to sort accounts by multiple factors makes organizing workflow simple...."
PEER EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...They accomplish this by looking for ways to upgrade customers, by analyzing customer engagement with a product, and by segmenting customers...." Case Study Infopro Digital
engaging and following up

4.87/5

Read Reviews (315)

engaging with scheduling & cadence

4.87/5

Read Reviews (6)

Training & Onboarding

4.63/5

Read Reviews (116)

"...Great to manage our onboarding workflow, even if we have to manage it from Salesforce...." Peer review by Cyrille Saulnier, Head of Operations & Customer Success, EMEA & Americas, PatSnap
Workflow Management

4.66/5

Read Reviews (94)

"...The ability to sort accounts by multiple factors makes organizing workflow simple...." Peer review by Daniel G.

62+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jeff Hurst

EVP – Client Success

Waystar

The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman

Umur Kavlakoglu

Vice President - Customer Success

Data Intensity

We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu
CUSTOMERS TESTIMONIALS

Jeff Hurst

EVP – Client Success

Waystar

The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman

Umur Kavlakoglu

Vice President - Customer Success

Data Intensity

We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu

Case Studies

COMPANY CASE STUDIES
Case Study Monster

Improved Targeting Reduces Customer Churn, Boosts Sales. How Monster increased customer retention, sales productivity with Totango

Read More
Case Study Data Intensity

Data Intensity Achieves Best-In-Class Customer Success with Totango. Uniform Actions Key to Customer Success Management during Rapid Growth

Read More
Case Study Infopro Digital

B2B Publisher Taps Totango to Maintain 95% Renewal Rate Customer success platform sustains subscription rates during rapid growth

Read More

Frequently Asked Questions(FAQ)

for Totango

What is Totango?

Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.

What is Totango used for?

Totango is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Training & Onboarding and Workflow Management .

What are the top features of Totango?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Totango.

Who uses Totango?

Totango is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Totango alternatives?

Gainsight Platform, ChurnZero, Freshdesk Customer Success and SuccessCOACHING are popular alternatives for Totango.

Where is Totango located?

Totango is headquartered at 1200 Park Place, Suite 200 San Mateo, CA 94403.

Popular Business Setting

for Totango

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Totango to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Totango

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)

IT and Other Capabilities

for Totango

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)

Software Failure Risk Guidance

?

for Totango

Overall Risk Meter

Low Medium High

Top Failure Risks for Totango

Vendor Profile Details

Company Name

Totango

Company Website

https://www.totango.com/

Year Founded

2010

HQ Location

1200 Park Place, Suite 200 San Mateo, CA 94403

Employees

101-250

Social

Financials

Series D