Totango Overview
This is a summary of the comprehensive capabilities and benefits of Totango based on over 5689 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Totango, Gainsight Platform, ChurnZero, Freshdesk Customer Success, SuccessCOACHING, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Totango is right for your needs? Our Cuspera AI engine can evaluate how Totango fits your specific business needs, industry, and context. Get your personalized assessment report today.
Totango supports business activities such as:
- Engagement Management
- Training & Onboarding
- Workflow Management
- Playbook Creation
- Contract Management
Totango can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Increase Customer Life Time Value, etc. As a solution, Totango's capabilities include Dashboard, Alerts: Popups & Notifications, Personalization, etc.
Totango was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"The Totango team continues to deliver on how we can be better as an organization in the customer success space. " - Brian Merritt
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.87/5 ★ |
"...Currently Totango is being used by our organization to coordinate implementation and customer success efforts...." Peer review by Nick Burroughs, Implementation Specialist, ACS Technologies |
| engaging and following up |
4.88/5 ★ |
"...The integration of Customer insights we can measure to make sure we follow up on their digital ambitions...." Peer review by Stefan C., Manager Innovation |
| engaging with scheduling & cadence |
4.12/5 ★ |
"...Have a structured cadence for bringing the metrics into Salesforce each week for comparison and use the metrics for helping you prevent churn and also use as a tool for helping spot upsell opportunities...." Peer review by Robert T., Director of Sales Operations |
| Training & Onboarding |
4.63/5 ★ |
"...Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results...." Peer review |
| Workflow Management |
4.66/5 ★ |
"...Automated workflows, called Zaps, cut manual work in half or cut it out altogether, making it easier to manage daily operations...." Customer Data Syncing Integration for Zapier |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.87/5 ★ |
"...Currently Totango is being used by our organization to coordinate implementation and customer success efforts...." Peer review by Nick Burroughs, Implementation Specialist, ACS Technologies |
|
| engaging and following up |
4.87/5 ★ |
| engaging with scheduling & cadence |
4.87/5 ★ |
| Training & Onboarding |
4.63/5 ★ |
"...Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results...." Peer review |
|
| Workflow Management |
4.66/5 ★ |
"...Automated workflows, called Zaps, cut manual work in half or cut it out altogether, making it easier to manage daily operations...." Customer Data Syncing Integration for Zapier |
|
62+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
|
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Merritt VP Of Customer Success Truspilot |
The Totango team continues to deliver on how we can be better as an organization in the customer success space. Testimonial By Brian Merritt |
|
Jeff Hurst EVP – Client Success Waystar |
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
Dilip Kumar COO – Group Services NTT |
Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Infopro DigitalRead More |
|
Case Study Data IntensityRead More |
|
Case Study WorkfrontRead More |
Frequently Asked Questions(FAQ)
for Totango
What is Totango?
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Totango to Enhance customer relationships and Acquire customers
Totango Alternatives
Peer and Expert Opinion on Features
for Totango
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (108) |
| Personalization | Read Reviews (96) |
| Micro customer segmenting | Read Reviews (79) |
| Recording | Read Reviews (56) |
IT and Other Capabilities
for Totango
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (633) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (28) |
| Phone Support | Read Reviews (32) |
| 24/7 Support | Read Reviews (590) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Vendor Profile Details
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
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