About Totango

Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.

Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.

Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Totango solves your Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Totango.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Workflow Management , as the business use cases that they have been most satisfied while using Totango.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...Currently Totango is being used by our organization to coordinate implementation and customer success efforts...." Peer review by Nick Burroughs, Implementation Specialist, ACS Technologies
engaging and following up

4.87/5

Read Reviews (315)

engaging with scheduling & cadence

4.87/5

Read Reviews (6)

Training & Onboarding

4.63/5

Read Reviews (116)

"...It has an easy implementation (for both offline/CSV data and easy integrations like segment.io) and an onboarding process...." Peer review by Cecilia Prado, Digital Marketing Coordinator, Mind Lab Brasil
Workflow Management

4.66/5

Read Reviews (94)

"...It is more than a dashboard or a workflow system: it is the central system in our day to day...." Peer review by Verified User, Executive in Professional Services, Internet
PEER EXPERIENCES
Engagement Management

4.87/5

Read Reviews (491)

"...Currently Totango is being used by our organization to coordinate implementation and customer success efforts...." Peer review by Nick Burroughs, Implementation Specialist, ACS Technologies
engaging and following up

4.87/5

Read Reviews (315)

engaging with scheduling & cadence

4.87/5

Read Reviews (6)

Training & Onboarding

4.63/5

Read Reviews (116)

"...It has an easy implementation (for both offline/CSV data and easy integrations like segment.io) and an onboarding process...." Peer review by Cecilia Prado, Digital Marketing Coordinator, Mind Lab Brasil
Workflow Management

4.66/5

Read Reviews (94)

"...It is more than a dashboard or a workflow system: it is the central system in our day to day...." Peer review by Verified User, Executive in Professional Services, Internet

62+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5689 insights from peers and experts to help you assess how these Totango use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jim Mercer

Head Of Customer Success

Zoom

Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. Testimonial By Jim Mercer

Dilip Kumar

COO – Group Services

NTT

Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman
CUSTOMERS TESTIMONIALS

Jim Mercer

Head Of Customer Success

Zoom

Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers. Testimonial By Jim Mercer

Dilip Kumar

COO – Group Services

NTT

Totango helps our success managers to actually help our clients consume our offers and drive adoption. Testimonial By Dilip Kumar

Keith Strotdman

COO Customer First

SAP

We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner. Testimonial By Keith Strotdman

Case Studies

COMPANY CASE STUDIES
Case Study Monster

Improved Targeting Reduces Customer Churn, Boosts Sales. How Monster increased customer retention, sales productivity with Totango

Read More
Case Study Infopro Digital

B2B Publisher Taps Totango to Maintain 95% Renewal Rate Customer success platform sustains subscription rates during rapid growth

Read More
Case Study Data Intensity

Data Intensity Achieves Best-In-Class Customer Success with Totango. Uniform Actions Key to Customer Success Management during Rapid Growth

Read More

Popular Business Setting

for Totango

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Totango to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Totango

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)
FEATURES RATINGS AND REVIEWS
Dashboard

4.04/5

Read Reviews (130)
Alerts: popups & Notifications

4.07/5

Read Reviews (108)
Personalization

4.45/5

Read Reviews (96)
Micro customer segmenting

4.86/5

Read Reviews (79)
Recording

4.53/5

Read Reviews (56)

IT and Other Capabilities

for Totango

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.92/5

Read Reviews (221)
Data Import

3.73/5

Read Reviews (633)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.48/5

Read Reviews (28)
Phone Support

4.25/5

Read Reviews (32)
24/7 Support

4.17/5

Read Reviews (590)
Chat Support

4.09/5

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (14)
Analytics

4.64/5

Read Reviews (363)
Custom Reports

3.79/5

Read Reviews (682)

Failure Risk Guidance Security Report

?

for Totango

Overall Risk Meter

Low Medium High

Top Failure Risks for Totango

Vendor Profile Details

Company Name

Totango

Company Website

https://www.totango.com/

Year Founded

2010

HQ Location

1200 Park Place, Suite 200 San Mateo, CA 94403

Employees

101-250

Social

Financials

Series D