cuspera logo CUSPERA

Compare Front vs Totango

Comparison Summary

This comparison report of Front vs. Totango is based on a specific set of business needs and context. The comparison uses 9086 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and Totango

Front, Totango, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Totango focuses on Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.

"Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. " - James Patrick Dempsey

"Finally, for the first time, we have proactive customer data to determine customer health and take action. " - Katie Yagodnik

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than Totango for

Software Failure Risk

  • medium

logo Totango

Focus area

Totango is better than Front for

Software Failure Risk

  • medium

About

Customer Communication hub connecting all communication channels

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Age

2013

2010

Financials

SERIES D

SERIES D

Business Need

Total Processes
(we found evidences for)

68

88

Total Goals
(we found evidences for)

12

14

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


helpdesk management


sales document management

proposal & quote management

contract management


social media management

social media analytics

engaging on social media

managing social media account


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


conversion management




content management


knowledge management




rating and review management


lead qualification

lead qualification: technographic



sales call management



revenue cycle management



products & pricelist management



sales review & feedback



pipeline management


channel management


touchpoint management




competitive intelligence


account management


follower management



relationship management


advocacy management


generation of new leads


loyalty management

customise loyalty program


lifetime value management



campaign analytics


campaign monitoring


campaign management

campaign analytics

campaign monitoring




segmentation and targeting



subscription management


opportunity management


renewal management





customer case management



referral management


sales incentive management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more
  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting