Scorebuddy: Product updates, Customer stories, and Insights | 2026 Cuspera

Scorebuddy helped Sun Life improve reporting for management. Sun Life used Scorebuddy for over two years. The tool made reports easier and faster to present. Sun Life felt confident in the accuracy o...f their numbers. They described Scorebuddy as user friendly, accurate, and fast.
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Scorebuddy helped ConnectPay move from Excel-based QA to an automated quality assurance process. ConnectPay needed better compliance and team performance in the financial services industry. They used... Scorebuddy’s customizable scorecards and reporting tools to evaluate specialists and share results. This improved communication, made QA faster, and helped teams handle cases better. ConnectPay teams now find QA easier and more efficient with Scorebuddy.
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Scorebuddy helped AutoPay replace an outdated QA system and manage rapid growth. AutoPay used Scorebuddy's flexible scorecards and user-friendly interface to improve accountability and performance an...alysis. The platform enabled better data tracking, streamlined operations, and boosted staff morale. As a result, AutoPay increased productivity and plans to expand Scorebuddy to more departments.
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Scorebuddy helped BenefitMall build consistent, customer-focused quality evaluation solutions across business units. The front line now relies on Scorebuddy for performance development. BenefitMall m...oved from home-grown tools to Scorebuddy’s reporting and analytics. This shift enabled data-driven decisions at many levels in their service organization. The platform improved quality assurance and agent performance.
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Tide, a leading UK business financial platform, needed to automate its quality assurance processes. They were using manual methods like Excel and Google Docs, which were prone to errors. Tide chose S...corebuddy for its functionality and integration with their CRM. By using Scorebuddy, Tide automated key QA functions, improving operational efficiency and consolidating QA data on one platform. This made the QA process more accurate and user-friendly.
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Scorebuddy helped Intercom automate quality assurance and boost customer satisfaction. Intercom used GenAI Auto Scoring and Scorebuddy BI to automate evaluations and create custom reports. Over 125 I...ntercom staff use Scorebuddy to scale QA and reduce review time. Automation lowered costs and improved agent performance. Intercom gained deeper insights into customer trends and improved long-term loyalty.
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