Scorebuddy Overview

Scorebuddy addresses the challenge of managing call center quality assurance by providing a comprehensive software solution. It automates agent performance management, enhancing efficiency in monitoring and evaluation. The platform integrates AI analytics, offering deep insights into agent interactions and customer experiences. Personalized dashboards and coaching tools engage agents, driving performance improvements. Scorebuddy's GenAI Automation transforms QA processes, increasing coverage while reducing costs. This software is ideal for businesses seeking to optimize contact center operations and improve customer satisfaction.

Use Cases

Customers recommend Call Scoring, Helpdesk Management, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using Scorebuddy.

Other use cases:

  • Engagement Management
  • Coaching
  • Social Media Analytics
  • Sending & Publishing Communications
  • Engaging On Social Media
  • Customer Feedback Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Scorebuddy.

Other priorities:

  • Improve Internal Communications
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Scorebuddy Use-Cases and Business Priorities: Customer Satisfaction Data

Scorebuddy works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.

Scorebuddy's features include Dashboard, and Feedback Surveys. and Scorebuddy support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Scorebuddy analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Also the ability to let agents score their own calls...." Peer review by John Jones

Scorebuddy, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Scorebuddy helps deliver high-quality customer service at scale with its contact center software. Trust is driven and compliance risks are mitigated.

Popular Business Setting

for Scorebuddy

Top Industries

  • Consumer Services
  • Publishing
  • Utilities

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Scorebuddy is popular in Consumer Services, Publishing, and Utilities and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Scorebuddy Use Cases

How does Scorebuddy address your Call Scoring Challenges?

How does Scorebuddy facilitate Helpdesk Management?

How does Scorebuddy address your Sales Review & Feedback Challenges?

How can Scorebuddy enhance your Engagement Management process?

What Are the key features of Scorebuddy for Coaching?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Scorebuddy solved their Contact Center Software needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Internet

CASE STUDY Intercom

Intercom uses Scorebuddy to improve its AI customer service. The company uses Scorebuddy QA, BI, AI, and Learning to help agents and boost customer experience. Intercom's Fin AI agent answers custome...r questions fast and learns from each chat. The AI helpdesk automates tasks and gives agents helpful tips. This makes support teams more productive and helps customers get answers quickly.

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Financial Services

CASE STUDY Tide

Tide, a leading UK business financial platform, needed to automate its quality assurance processes. They were using manual methods like Excel and Google Docs, which were prone to errors. Tide chose S...corebuddy for its functionality and integration with their CRM. By using Scorebuddy, Tide automated key QA functions, improving operational efficiency and consolidating QA data on one platform. This made the QA process more accurate and user-friendly.

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Video

ScoreBuddy QA New Agent Dashboard

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Peers used Scorebuddy for call scoring and helpdesk management

Scorebuddy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.70/5 ★

Read Reviews (78)
Analytics

4.38/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.70/5 ★

Read Reviews (78)
Analytics

4.38/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for Scorebuddy

Overall Risk Meter

Low Medium High

Top Failure Risks for Scorebuddy

Sentiment Metrics Ltd. News

Awards

G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader - Kalkine Media

Scorebuddy has been named a Leader in G2s Summer 2025 Report for enterprise call center quality assurance software. The recognition is based on verified customer reviews, with top ratings for ease of use, customer support, and implementation. Users highlighted Scorebuddys intuitive interface, customizable scorecards, and its effectiveness in improving contact center performance.

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Sentiment Metrics Ltd. Profile

Company Name

Sentiment Metrics Ltd.

Company Website

https://www.scorebuddyqa.com/

HQ Location

Dublin 8

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE