Scorebuddy Overview
Scorebuddy addresses the challenge of managing call center quality assurance by providing a comprehensive software solution. It automates agent performance management, enhancing efficiency in monitoring and evaluation. The platform integrates AI analytics, offering deep insights into agent interactions and customer experiences. Personalized dashboards and coaching tools engage agents, driving performance improvements. Scorebuddy's GenAI Automation transforms QA processes, increasing coverage while reducing costs. This software is ideal for businesses seeking to optimize contact center operations and improve customer satisfaction.
Use Cases
Customers recommend Call Scoring, Helpdesk Management, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using Scorebuddy.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Scorebuddy.
Scorebuddy Use-Cases and Business Priorities: Customer Satisfaction Data
Scorebuddy works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
Scorebuddy's features include Dashboard, and Feedback Surveys. and Scorebuddy support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Scorebuddy analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Also the ability to let agents score their own calls...." Peer review by John Jones
Scorebuddy, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Scorebuddy helps deliver high-quality customer service at scale with its contact center software. Trust is driven and compliance risks are mitigated.
Popular Business Setting
for Scorebuddy
Top Industries
- Consumer Services
- Publishing
- Utilities
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Scorebuddy is popular in Consumer Services, Publishing, and Utilities and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Scorebuddy Use Cases
How does Scorebuddy address your Call Scoring Challenges?
How does Scorebuddy facilitate Helpdesk Management?
How does Scorebuddy address your Sales Review & Feedback Challenges?
How can Scorebuddy enhance your Engagement Management process?
What Are the key features of Scorebuddy for Coaching?
14+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Scorebuddy solved their Contact Center Software needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Intercom
CASE STUDY Tide
Video
ScoreBuddy QA New Agent Dashboard

Scorebuddy Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (78) |
Analytics | Read Reviews (25) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (78) |
Analytics | Read Reviews (25) |
Scorebuddy Integrations
Scorebuddy integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Scorebuddy
Overall Risk Meter
Top Failure Risks for Scorebuddy
Sentiment Metrics Ltd. News
G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader - Kalkine Media
Scorebuddy has been named a Leader in G2s Summer 2025 Report for enterprise call center quality assurance software. The recognition is based on verified customer reviews, with top ratings for ease of use, customer support, and implementation. Users highlighted Scorebuddys intuitive interface, customizable scorecards, and its effectiveness in improving contact center performance.
Sentiment Metrics Ltd. Profile
Company Name
Sentiment Metrics Ltd.
Company Website
https://www.scorebuddyqa.com/HQ Location
Dublin 8
Employees
11-50
Social
Financials
PRIVATE