Cx MOMENTS Overview
This is a summary of the comprehensive capabilities and benefits of Cx MOMENTS based on over 163 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Cx MOMENTS, belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Cx MOMENTS is right for your needs? Our Cuspera AI engine can evaluate how Cx MOMENTS fits your specific business needs, industry, and context. Get your personalized assessment report today.
Cx MOMENTS supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Subscription Management
- Redemption Management
- Loyalty Management
Cx MOMENTS can help you with many business goals, such as Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Website and Chat for these needs. As a solution, Cx MOMENTS's capabilities include Ticketing, Personalization, Rewards, etc.
Cx MOMENTS Food & Beverages Vertical is its biggest customer base.
Reviews
"...Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho...." Cx Moments
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Cx MOMENTS solved their Customer Success Platform needs. Cuspera uses 163 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Cx MOMENTS.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Subscription Management , as the business use cases that they have been most satisfied while using Cx MOMENTS.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Website and Chat |
4.90/5 ★ |
"...Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho...." Cx Moments |
| Customer Feedback Management |
4.37/5 ★ |
"...Workwell technologies tracks real customer feedback and queries on new products within their support data. ..." Find out how our customers excel at support |
| measuring net promoter score |
3.27/5 ★ |
"...Analyze your customer sentiment, CSAT and NPS for every category of support queries or complaints. ..." Cx Moments |
| measuring customer satisfaction |
3.19/5 ★ |
"...Analyze your customer sentiment, CSAT and NPS for every category of support queries or complaints. ..." Cx Moments |
| Subscription Management with Website |
4.55/5 ★ |
"...CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation...." Peer review by Caiden T, Manager of Customer Relations, Food & Beverages |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Website and Chat |
4.90/5 ★ |
"...Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho...." Cx Moments |
|
| Customer Feedback Management |
4.37/5 ★ |
"...Workwell technologies tracks real customer feedback and queries on new products within their support data. ..." Find out how our customers excel at support |
|
| measuring net promoter score |
4.37/5 ★ |
| measuring customer satisfaction |
4.37/5 ★ |
| Subscription Management with Website |
4.55/5 ★ |
"...CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation...." Peer review by Caiden T, Manager of Customer Relations, Food & Beverages |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 163 insights from peers and experts to help you assess how these Cx MOMENTS use cases fit your Customer Success Platform needs.
Popular Business Setting
for Cx MOMENTS
Top Industries
- Food & Beverages
Popular in
- Small Business
Peers used Cx MOMENTS to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Cx MOMENTS
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Rewards | Read Reviews (5) |
| Gamification | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Rewards | Read Reviews (5) |
| Gamification | Read Reviews (5) |
IT and Other Capabilities
for Cx MOMENTS
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (41) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (41) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (15) |
| Analytics | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (15) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Cx MOMENTS
Top Failure Risks for Cx MOMENTS
Vendor Profile Details
Company Name
Cx MOMENTS
Company Website
https://www.cxmoments.comHQ Location
Block 3, Blackrock Business Park, Blackrock, Dublin IE
Employees
02-10
Social
Financials
PRIVATE
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