Latest Product Updates and Feature Enhancements on Scorebuddy
Scorebuddy Launches Configurable GenAI Auto Scoring Solution
Scorebuddy has introduced GenAI Auto Scoring, a highly configurable AI tool for contact center quality assurance. This solution automates the evaluation of customer interactions, achieving 100% cover...age and reducing costs by 60%. It allows QA teams to tailor evaluations, integrate with existing tools, and focus on strategic initiatives. The tool promises quick insights and improved customer experiences.
Strategic Partnerships and Integrations of Scorebuddy
QA Leader Scorebuddy and Genesys Accelerate Partnership
Scorebuddy and Genesys have expanded their partnership, with Scorebuddy now listed as a Premium Client App on Genesys' AppFoundry Marketplace. This integration allows contact centers to enhance their... QA functions using Scorebuddy's AI-powered solutions, which include GenAI Auto Scoring and customizable scorecards. The partnership aims to improve operational efficiency and customer experience by leveraging Genesys' cloud infrastructure and Scorebuddy's advanced QA capabilities.
Scorebuddy, Intercom Partner to Enhance QA & Support with AI
Scorebuddy and Intercom have formed a partnership to integrate Scorebuddy's AI-powered quality assurance (QA) solution with Intercom's platform. This collaboration allows Intercom users to automate Q...A processes, enhance customer experience insights, and improve support operations efficiency. Key features include GenAI Auto Scoring, customizable scorecards, multi-level reporting, and an integrated learning management system, aiming to combine AI and human strengths for superior customer support.
Awards, Recognitions, and Industry Achievements of Scorebuddy
Scorebuddy Named in G2's Top 50 Customer Service Software
Scorebuddy has been recognized in G2's 2025 rankings as one of the top 50 customer service software products. This accolade highlights Scorebuddy's leadership in contact center quality assurance, sup...ported by its recent AI innovations and customer feedback. CEO Derek Corcoran attributes this success to the company's strategic advancements and customer support, following a significant investment from Foresight Group.
G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader - Kalkine Media
Scorebuddy has been named a Leader in G2s Summer 2025 Report for enterprise call center quality assurance software. The recognition is based on verified customer reviews, with top ratings for ease of... use, customer support, and implementation. Users highlighted Scorebuddys intuitive interface, customizable scorecards, and its effectiveness in improving contact center performance.
