Scorebuddy Overview
This is a summary of the comprehensive capabilities and benefits of Scorebuddy based on over 460 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Scorebuddy, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Scorebuddy is right for your needs? Our Cuspera AI engine can evaluate how Scorebuddy fits your specific business needs, industry, and context. Get your personalized assessment report today.
Scorebuddy supports business activities such as:
- Call Scoring
- Helpdesk Management
- Sales Review & Feedback
- Engagement Management
- Coaching
Scorebuddy can help you with many business goals, such as Enhance Customer Relationships, Improve Visibility, and Improve Internal Communications. It can help manage these activities if you use Phone Calls E-Mail Chat etc. for these needs. As a solution, Scorebuddy's capabilities include Dashboard, and Feedback Surveys.
Scorebuddy Consumer Services Vertical is its biggest customer base.
Reviews
"...We have installed, trained and now use the system everyday to score call centre agents on legal compliance and qualitative assessment...." Peer review by Steve Gregory
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Scorebuddy solved their Contact Center Software needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities peers achieved using Scorebuddy.
Use Cases
Peers recommend Call Scoring , Helpdesk Management , Sales Review & Feedback , as the business use cases that they have been most satisfied while using Scorebuddy.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Scoring with Phone Calls, E-Mail and Chat |
4.96/5 ★ |
"...We have installed, trained and now use the system everyday to score call centre agents on legal compliance and qualitative assessment...." Peer review by Steve Gregory |
| Helpdesk Management with Phone Calls, E-Mail and Chat |
4.89/5 ★ |
"...Having a well designed tool to assist us in managing our Call Center Quality has helped raise the bar for all of our agents and given the leadership team the tool to provide meaningful and timely feedback...." Peer review by Tim Heidemann |
| Sales Review & Feedback with E-Mail and Phone Calls |
4.87/5 ★ |
"...Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress...." Peer review by Richard G., Quality Assurance Coach |
| PEER EXPERIENCES | |
|---|---|
| Call Scoring with Phone Calls, E-Mail and Chat |
4.96/5 ★ |
"...We have installed, trained and now use the system everyday to score call centre agents on legal compliance and qualitative assessment...." Peer review by Steve Gregory |
|
| Helpdesk Management with Phone Calls, E-Mail and Chat |
4.89/5 ★ |
"...Having a well designed tool to assist us in managing our Call Center Quality has helped raise the bar for all of our agents and given the leadership team the tool to provide meaningful and timely feedback...." Peer review by Tim Heidemann |
|
| Sales Review & Feedback with E-Mail and Phone Calls |
4.87/5 ★ |
"...Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress...." Peer review by Richard G., Quality Assurance Coach |
|
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 460 insights from peers and experts to help you assess how these Scorebuddy use cases fit your Contact Center Software needs.
Popular Business Setting
for Scorebuddy
Top Industries
- Consumer Services
- Publishing
- Utilities
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Scorebuddy to Enhance customer relationships and Improve visibility
Peer and Expert Opinion on Features
for Scorebuddy
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (11) |
| Feedback surveys | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (11) |
| Feedback surveys | Read Reviews (8) |
IT and Other Capabilities
for Scorebuddy
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (32) |
| Data Import | Read Reviews (51) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (32) |
| Data Import | Read Reviews (51) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Email Support | Read Reviews (26) |
| Phone Support | Read Reviews (35) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Email Support | Read Reviews (26) |
| Phone Support | Read Reviews (35) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (78) |
| Analytics | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (78) |
| Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for Scorebuddy
Overall Risk Meter
Top Failure Risks for Scorebuddy
Vendor Profile Details
Company Name
Scorebuddy
Company Website
https://www.scorebuddyqa.com/HQ Location
Dublin 8
Employees
11-50
Social
Financials
PRIVATE
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