Helpshift Overview
Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Helpshift.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Helpshift.
Helpshift Use-Cases and Business Priorities: Customer Satisfaction Data
Helpshift works with different mediums / channels such as Mobile. Offline. On Premises etc.
Helpshift's features include Bot, Ticketing, Personalization, etc. and Helpshift support capabilities include Phone Support, Email Support, AI Powered, etc. also Helpshift analytics capabilities include Analytics, and Custom Reports.
Reviews
"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots." - Cassandra Beasley
Peer review evidence (same sources as the product rating summary)
"...These insights help shape the product updates and vision, improving overall customer satisfaction, as well as rates of retention and acquisition...." Case Study Neon
"...Our customer experience vision is to invite users to be loyalists, improve engagement even more, and create a community of evangelists...." Peer review by Chiaki Osaka, Customer Experience Manager, Mercari
"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Wallapop
Helpshift, Giva, Cayzu Help Desk, Service Creatio, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Helpshift
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Helpshift is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Helpshift Customer wins, Customer success stories, Case studies
How does Helpshift address your Customer Feedback Management Challenges?
What solutions does Helpshift provide for Engagement Management?
What solutions does Helpshift provide for Advertisement?
How does Helpshift address your Helpdesk Management Challenges?
How can Helpshift optimize your Knowledge Management Workflow?
15 buyers and buying teams have used Cuspera to assess how well Helpshift solved their Help Desk needs. Cuspera uses 3749 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley |
|
Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive in CX and pass them on to the responsible teams f...or visibility |
|
We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players Testimonial By Nataly Kuzmina |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cassandra Beasley Customer Service Manager Super Lucky Casino |
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley |
|
Bárbara Borba Moraes Coordinator of Operations and CX Guiabolso |
Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive in CX and pass them on to the responsible teams f...or visibility |
|
Nataly Kuzmina Head of Support Playrix |
We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players Testimonial By Nataly Kuzmina |
How Supercell leverages Helpshift for providing exceptional player support
Frequently Asked Questions (FAQ)
What buyers ask before choosing Helpshift
What is Helpshift?
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
What is Helpshift used for?
What are the top features of Helpshift?
Who uses Helpshift?
What are Helpshift alternatives?
Where is Helpshift located?
Peers used Helpshift for customer feedback management and engagement management
Helpshift Competitors
Helpshift Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (269) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (269) |
Helpshift Integrations
Helpshift integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Helpshift
Overall Risk Meter
Top Failure Risks for Helpshift
Helpshift, Inc News
Helpshift Introduces AI Tool for Seamless Multilingual Support - Martechcube
Helpshift has launched an AI tool to provide seamless multilingual support for its services.
Helpshift, Inc Profile
HQ Location
343 Sansome Street, 5th Floor, San Francisco California
Employees
51-100
Social
Financials
SERIES C
