Helpshift Overview
This is a summary of the comprehensive capabilities and benefits of Helpshift based on over 3749 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helpshift, Kustomer, Dixa Customer Service, Qminder, SupportBee, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helpshift is right for your needs? Our Cuspera AI engine can evaluate how Helpshift fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helpshift supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Advertisement
- Helpdesk Management
- Knowledge Management
Helpshift can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve ROI, Increase Customer Life Time Value, etc. It can help manage these activities if you use Mobile Offline On Premises etc. for these needs. As a solution, Helpshift's capabilities include Bot, Ticketing, Personalization, etc.
Helpshift was founded in 2011. Information Technology and Services Vertical is its biggest customer base.
Reviews
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a ful...ly integrated experience that delighted our players " - Nataly Kuzmina
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Helpshift solved their Help Desk needs. Cuspera uses 3749 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Helpshift.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Advertisement , as the business use cases that they have been most satisfied while using Helpshift.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.75/5 ★ |
"...Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner...." Testimonial by Ana Celeste Almeida Vieria, Player Support Manager, Nordeus |
| measuring customer satisfaction |
4.76/5 ★ |
"...In this free webinar on Thursday, Jan 30th, Opus Research and Jeff Saenger, VP of Customer Success at Helpshift, will provide insights into report findings, how you can make a positive impact on your customer service bottom line, and ways to improve customer satisfaction. ..." Webinar: Automated Assistance Shaping the Future of Digital Customer Support |
| measuring net promoter score |
4.27/5 ★ |
"...Today, in addition to tracking issues, we receive comments from app stores, NPS surveys and more on Helpshift said Borba...." Case Study Guiabolso |
| Engagement Management with Mobile |
4.75/5 ★ |
"...The customer experience organization Guiabolso is divided into four squads oriented around common customer interactions...." Guiabolso Revolutionizes Brazilian Financial Services with Helpshift |
| engaging and following up |
4.55/5 ★ |
"...Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention...." Peer review |
| Advertisement with Offline, On Premises and Website |
4.43/5 ★ |
"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Microsoft |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.75/5 ★ |
"...Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner...." Testimonial by Ana Celeste Almeida Vieria, Player Support Manager, Nordeus |
|
| measuring customer satisfaction |
4.75/5 ★ |
| measuring net promoter score |
4.75/5 ★ |
| Engagement Management with Mobile |
4.75/5 ★ |
"...The customer experience organization Guiabolso is divided into four squads oriented around common customer interactions...." Guiabolso Revolutionizes Brazilian Financial Services with Helpshift |
|
| engaging and following up |
4.75/5 ★ |
| Advertisement with Offline, On Premises and Website |
4.43/5 ★ |
"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Microsoft |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3749 insights from peers and experts to help you assess how these Helpshift use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players Testimonial By Nataly Kuzmina |
|
Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us provide valuable feedback to the development team...s and stay ahead of the competition. |
|
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nataly Kuzmina Head of Support Playrix |
We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players Testimonial By Nataly Kuzmina |
|
Matt Knapman Head of Customer Support Hutch Games |
Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us provide valuable feedback to the development team...s and stay ahead of the competition. |
|
Cassandra Beasley Customer Service Manager Super Lucky Casino |
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Next GamesRead More |
|
Case Study VCARead More |
|
Case Study NeonRead More |
Frequently Asked Questions(FAQ)
for Helpshift
What is Helpshift?
What is Helpshift used for?
What are the top features of Helpshift?
Who uses Helpshift?
What are Helpshift alternatives?
Where is Helpshift located?
Popular Business Setting
for Helpshift
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Helpshift to Enhance customer relationships and Acquire customers
Helpshift Alternatives
Peer and Expert Opinion on Features
for Helpshift
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (250) |
| Ticketing | Read Reviews (222) |
| Personalization | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (51) |
| Dashboard | Read Reviews (40) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (250) |
| Ticketing | Read Reviews (222) |
| Personalization | Read Reviews (130) |
| Alerts: popups & Notifications | Read Reviews (51) |
| Dashboard | Read Reviews (40) |
IT and Other Capabilities
for Helpshift
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (90) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (90) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (50) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (127) |
| 24/7 Support | Read Reviews (1096) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (50) |
| Email Support | Read Reviews (57) |
| Chat Support | Read Reviews (127) |
| 24/7 Support | Read Reviews (1096) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (269) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (269) |
Software Failure Risk Guidance
?for Helpshift
Overall Risk Meter
Top Failure Risks for Helpshift
Vendor Profile Details
HQ Location
343 Sansome Street, 5th Floor, San Francisco California
Employees
51-100
Social
Financials
SERIES C
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