Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
Popular Business Setting
- Information Technology and Services
- Computer Software
- Mid Market
- Small Business
Peer Recommendations on business needs
Enhance customer relationships, Improve brand engagement, Increase customer life time value, are the most popular goals peers achieved using Helpshift .
It is the best suited for mobile, mobile, phone calls, channels.
Helpshift does well for a wide range of processes. Peers recommend engagement management, customer feedback management, measuring customer satisfaction, as the business processes that they have been most satisfied while using Helpshift .
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Top Failure Risks for Helpshift
First 5 Reports are Free
IT and Other Capabilities