CUSPERA

Helpshift

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(4970 Reviews)

Automate your customer service funnel and transform your support organization with AI-powered case management

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About Helpshift

Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business

It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms

Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards

Helpshift
is used by peers for

Processes

engagement management, customer feedback management, measuring customer satisfaction

Channels

mobile, mobile, phone calls

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Enhance customer relationships, Improve brand engagement, Increase customer life time value

Industry

Information Technology and Services, Internet, Computer Software

Popular Business Setting
for Helpshift

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peer Recommendations on business needs
for Helpshift

Goals

Enhance customer relationships, Improve brand engagement, Increase customer life time value, are the most popular goals peers achieved using Helpshift .

Channels

It is the best suited for mobile, mobile, phone calls, channels.

Processes

Helpshift does well for a wide range of processes. Peers recommend engagement management, customer feedback management, measuring customer satisfaction, as the business processes that they have been most satisfied while using Helpshift .

Read Reviews of Business Process for Helpshift

Peers used Helpshift to Enhance customer relationships and Improve brand engagement

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Helpshift

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IT and Other Capabilities
for Helpshift

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Helpshift
Company Website www.helpshift.com/
Year Founded 2011
HQ Location 343 Sansome Street, 5th Floor, San Francisco California
Employees 51-100
Social
Financials Series C