Overview: Helpshift and Giva as Help Desk Category solutions.

Helpshift offers comprehensive capabilities for customer feedback and engagement, supported by strong AI features and integrations. It primarily focuses on mobile and offline channels, catering to large-scale enterprises in tech industries. Giva provides robust helpdesk management with workflow features, emphasizing ROI improvement. It serves health care and legal sectors, with a focus on email and phone support. Helpshift is ideal for tech-driven firms seeking AI and integration solutions, while Giva suits organizations focused on process optimization and effective management.

Helpshift: Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Helpshift and Giva: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpshift facilitates customer feedback management, engagement, and satisfaction measurement. It supports wide-ranging operational needs through helpdesk and knowledge management. read more →

Giva focuses on helpdesk management and customer satisfaction. It includes workflow management capabilities aligning with operational processes. read more →

Business Goals

Helpshift aims to enhance customer relationships and acquire new customers. It targets increasing customer lifetime value and efficiency. read more →

Giva works toward improving ROI and acquiring customers. It also targets scaling best practices and increasing sales. read more →

Core Features

Helpshift stands out with AI capabilities and extensive integration options. It offers custom reports and high data security for in-depth analytics. read more →

Giva provides custom reports and data handling with vast export options. Compliance and ease of migration are key standout features. read more →

Vendor Support

Helpshift offers 24/7 chat support and a variety of channels including email and phone. This reflects an emphasis on continuous customer assistance. read more →

Giva delivers support primarily through email and phone, with 24/7 availability. This aligns with complex system management needs. read more →

Segments and Industries

Helpshift predominantly serves enterprise and large-scale clients in IT and software industries, underscoring its tech focus. read more →

Giva caters to mid-market and enterprise segments, especially in hospital and legal services, reflecting its specialization in regulated industries. read more →

Operational Alignment

Helpshift is designed for a mobile-first approach, suitable for tech-oriented enterprises. It fits well in environments requiring advanced integration. read more →

Giva aligns with health care and legal operations, focusing on workflow and helpdesk management efficiencies. It supports structured process environments. read more →