Helpspot Overview
This is a summary of the comprehensive capabilities and benefits of Helpspot based on over 690 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helpspot, Cayzu Help Desk, Helprace, Web+Center, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helpspot is right for your needs? Our Cuspera AI engine can evaluate how Helpspot fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helpspot supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Knowledge Management
- Workflow Management
- Proposal & Quote Management
Helpspot can help you with many business goals, such as Enhance Customer Relationships, and Improve Internal Communications. It can help manage these activities if you use User Generated Content Blogs and E-Mail for these needs. As a solution, Helpspot's capabilities include Ticketing, Feedback Surveys, Personalization, etc.
Helpspot Information Technology and Services Vertical is its biggest customer base.
Reviews
"...I cannot imagine running a help desk without HelpSpot...." Peer review by Maggie Buffum, Seller Sourcebook, Seller Sourcebook
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Helpspot solved their Help Desk needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Helpspot.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helpspot.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.98/5 ★ |
"...I cannot imagine running a help desk without HelpSpot...." Peer review by Maggie Buffum, Seller Sourcebook, Seller Sourcebook |
| Customer Feedback Management |
4.93/5 ★ |
"...Improve customer satisfaction with ease. ..." Case Study: NinjaTrader |
| measuring customer satisfaction |
4.83/5 ★ |
"...Individual ownership is a cornerstone of driving processing efficiency and ultimately customer satisfaction...." Customer Service Ticket Software |
| measuring net promoter score |
4.48/5 ★ |
"...Survey your customers using CSAT or NPS Easily utilize industry standard NPS and CSAT survey techniques...." CSAT and NPS for Customer Satisfaction |
| Knowledge Management with User Generated Content, Blogs and E-Mail |
4.94/5 ★ |
"...Help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more...." Peer review from UserScape Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.98/5 ★ |
"...I cannot imagine running a help desk without HelpSpot...." Peer review by Maggie Buffum, Seller Sourcebook, Seller Sourcebook |
|
| Customer Feedback Management |
4.93/5 ★ |
"...Improve customer satisfaction with ease. ..." Case Study: NinjaTrader |
|
| measuring customer satisfaction |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Knowledge Management with User Generated Content, Blogs and E-Mail |
4.94/5 ★ |
"...Help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more...." Peer review from UserScape Software |
|
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 690 insights from peers and experts to help you assess how these Helpspot use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Helpspot
What is Helpspot used for?
What are the top features of Helpspot?
Who uses Helpspot?
What are Helpspot alternatives?
Popular Business Setting
for Helpspot
Top Industries
- Information Technology and Services
- Education
- Human Resources
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Helpspot to Enhance customer relationships and Improve internal communications
Helpspot Alternatives
Peer and Expert Opinion on Features
for Helpspot
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (113) |
| Feedback surveys | Read Reviews (43) |
| Personalization | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (113) |
| Feedback surveys | Read Reviews (43) |
| Personalization | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for Helpspot
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (47) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (47) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (201) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (201) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (95) |
Software Failure Risk Guidance
?for Helpspot
Overall Risk Meter
Top Failure Risks for Helpspot
Vendor Profile Details
Company Name
UserScape
Company Website
https://userscape.com/HQ Location
Employees
NA
Financials
NA
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